Fast, quality work and updated daily
Vehicle Make : Volkswagen
Fast and great work. Kevin updated me everyday on repairs and when it was complete. Love the all in one shop
Great work, was updated everyday. Very happy with the work
Great group of people. Had a great experience dealing with Kevin and Bill
Everything was great and polite. I was impressed with how everything was handled. Kevin called me almost everyday and even called me when he found a defect in the body work and was completely honest about it and wouldn't let it go till it was perfect. Yes the extra day or so was a hassle but I'll take perfect work and honesty any day
Very good customer service. Quick turn around on reiairs. Have in past and would absolutely go to again. Would highly recommend!
Therepair was done in a timely fashion, all of the staff was extremely friendly and attentive to my needs. I am thankful for the service I was provided.
Process was smooth and they provided constant feedback on the status of the repair. Best feature I appreciate was how hassle free everything was with paperwork handled behind the scene with my insurance
Great shop, great people, and easy to deal with. Kevin and Bill took care of me the entire way. Will defiantly recommend
Everything was great. Very easy process and kevin called me daily with updates and explained everything throughout the repair process. I also got my car back in a very timely manner. A on repair work also
Kevin was very thorough and kept me informed at every step. My car looks like new and it was a pleasure to do business with your company.
The whole process was great, shocked by how efficient everything was. Kevin was a giant help and defiantly knew his stuff. I have never had an adjuster get on the ground in his nice clothes and physically look under my car for damage. Will defiantly be back for sure.
Well done - and fast too!
My only suggestion is that you coordinate your email automated system with the reality of the repair. I received an email telling me the car was 50% complete and on track for the 20th of April, and 5 minutes later I received an email telling me the car was FINISHED. Although I was happy to get it back early, you should really fix your automated email system.
I was satisfied, however, I have to bring my car back. Before I left the shop, I questioned what the black pieces of rubber were that were in the back seat of my car. The gentleman that was taking care of me said they could be thrown away. When I got home, I thought my car didn't look quite right. I walked around to the other side of my car and realized the black pieces of rubber were the trim around from my tire well and door. It needs to be put back on. Thankfully, I didn't throw it away!
The updates on the repair of my vehicle made me feel confident. Customer service excellent thanks to keith and rob this was my second experience. Will recommend to others. Hopefully i do not need service again but if i do go to know caliber collision is there
Vehicle Make : Land Rover
Excellent and exceptional work. All the employees make the experience one in which exceptional competence is evident by the entire company. THANK YOU!
Caliber Collision is definitely the place to go my car was ready in a week's time Thanks guys
Polite correspondences. Thorough communications. Excellent craft
Excellent work on my car! Very easy to work with and they kept me updated on the status of how the repairs were going. They also looked at another issue I was having and directed me toward the right people. I would definitely use them again in the future!
You guys hooked "him" -- my car up! Thank you I appreciate all you guys hard work!
Everyone at the Philadelphia- Center City South location from beginning to end was so helpful and very polite. The person who did the estimate (Keith) gave a great first impression of the company, the person at the front desk who did intake (EL? Not sure if I heard that right), the mechanic (Joe) who made sure my original ETA was met after the potential delay would have caused a very inconvenient scheduling conflict, even the Geico rep. who overheard me saying I had to give the company a call regarding a second claim I cancelled and offered to call them on my behalf. I can't speak on pricing because I was not liable for payment, but I truly appreciate everyone being so nice, the frequent updates/communication, and how great the car looked when I got it back!
My service was great! Keith was a great help! And my car looks so good!
It was very convenient to have GEico and Enterprise working seamlessly with Caliber for the repair process. I am happy with the repairs made and the associates efforts to smooth the coordination for multiple claims with Geico. The part of the process that was annoying to me were the automated emails sent by Caliber- they were confusing and non-informative. I highly recommend you re-look at your automated email service.
I thought it was a great job and company! My only complaint was infomercials on the tv while waiting. So not much to improve on, thanks for great service
first look everything looks good, I appreciate the follow up through the process by service provider Keith Hansen. Keith very professional, focused, and customer care oriented.
The work was superb but some of my belongings were stolen
Vehicle Make : Volkswagen
There was a subtle bend/kink above the driverside rear wheel well that remained after the body work was done.
I love everything about the service truly professional
It was finished three days b4 the day that was estimated
Keith was really wonderful. He went above and beyond, always taking the time to walk me through what was going on with my car. He was really friendly and helpful which meant a lot since I was shaken up from my accident. The repair work on my car is beautiful.
There was a strip around the tire protector or whatever that is around the tire that should have been replaced not half repaired and looks like they tried to glue the strip back together. Now if the insurance would not cover that or something I should have been told and if the insurance did cover that part that was a tacky job. Other than that strip that was repaired and not totally replaced the job would have been satisfactory. Since I paid the deductible ahead of time and I needed my car because I work in Jersey but live in Philly. I just took my car, but I did not expect They would take a short cut like that smh.
The service was great and the staff were friendly and courteous!
Great service. Good communication throughout repair process.
Really happy with the results of my car. Was well informed through the whole process and everyone was super friendly.
Overall excellent service from the beginning to the end
Great job keeping me informed about the progress of the repairs!
Excellent service would recommend anyone here for service
There was a decent amount of communication at the beginning of my repair in regards to the status however towards the end I was the one reaching out because I was not getting as many updates.
Rear bumper and paint looks great! I received friendly competent service.
Vehicle Make : Mini Cooper
Car looks great, great customer service as well.
Greatly appreciate the continuous and timely updates and overall great customer service. Would highly recommend Caliber Collision.
Car looks great and was complete in amazing time.
I was surprised to hear my car was ready before time because they were.ahead of schedule. When I picked up the car it looked brand new again. Thanks again for a job well done!
I only met I believe Kevin an Cynthia if all your employees are like them you will have meney years of good business Thank You
Kevin was very helpful and courteous. He went out of his way to help me. Receptionists were also very friendly
The associates all made the process seamless. I was really pleased with how easy it was and what a great job they appear to have done on my vehicle.
The two day repair period and the friendly staff made this the easiest and best repair experience I could have asked for.
Fast professional on time great job
Did a very good job looks good very professional and good service thanks!!
Vehicle Make : Volkswagen
Kevin was tremendous. He kept me updated throughout the process. I highly recommend Caliber Collision.
Absolutely fantastic experience. Great customer service throughout. Staff was very personable and went the extra mile. They also gave me a free ride back to the city after I dropped off my car, which I really appreciated. They also gave me regular feedback on the status of the work, and in a very convenient format by text, with two phone follow-ups as well. I was truly impressed by everyone involved. Thank you!
Extremely satisfied with your service, I felt that you made my car accident, which was a bad experience, into a good experience. The almost daily updates were very much appreciated.
90% satisfied, returning to caliber because of missed details, for the second time, is tedious.
Great communication and quality work as promised.
Quick, efficient, polite and courteous. I'm very satisfied. Thank you
The original key to the vehicle was misplaced/lost. But I was not informed until a day later about it. I wish I had been informed sooner about it. I wish I had been informed
The level of customer service was high. The people were all friendly and I was updated at every step.
Everything was very easy and very professional. Kieth was especially helpful, had a friendly professional demeanour,kept me updated every step of the way, and went out of his way to accomidate me. Will gladly use you again in the future.
Everyone was extremely pleasant and professional and Cynthia did an outstanding job steering me through the process.
Josh is a very nice person, he always there to answer all the questions and solve all the problems that I had. Thank you so much
Keith was highly professional, knowledgeable, and delivered a great finished product. The team went out of their way to make the process fast and easy, and had my car back ahead of schedule. I appreciated the updates and the excellent customer service. I will definitely recommend this location to others.
Very organized. Frequent updates.
Friendly courteous employees.
Communication was excellent. Process was very smooth. Work was completed ahead of schedule. Would use them again.
Car was not repaired as it was a total loss. The staff kept me informed and were very polite and professional
Friendly and kept me in the loop throughout the process.
Initially I was told I'd have to wait until next month to schedule my repair however upon explaining that I wasn't sure abput continuing to drive.my car because i wasn't sure of the extent of damage to the back end and tire they took my car that day and completed the work in a little over a week. The car was washed polishes inside and out I am happy with the work
Yes I would love the job and the quick service
First!!Cindy was very was very profesdioal and pleasant. The other employees who I came in contact with were very courteous.
Great experience. Thank you very much for the service. My car looks great. I also want to thank the Geico representative and please thank her for me.
Excellent customer service and work!
I was very pleased with how things were handled and I'm delighted with the worksmanship
I would have been completely 100% thrilled with everything. Staff was totally professional, friendly, and kept me updated on the progress of the repairs. However, during the repair process my backup camera was either turned off or disconnected. I know you will make sure it is fixed. But I will now need to take off from work to have it diagnosed and repaired.
Thanks for the communication and care. I also appreciated the explanation of what exactly needed to be repaired, and have a greater understanding now of how car structure.
I had a very good experience with my car repair. Was completely satisfied, my car repair was completed before the expected/estimated completion date and the representative who handled my claim kept me well informed of the process through phone calls and text messages.
Everybody was very friendly, respectful and professional, they answered all my questions, Cindy, Kevin and Sean helped me through the entire process of going back to the rythm of my life... My car looks beautiful... Thanks to everyone who made this possible.
Was not notified the two times that my car's finish date was pushed back
Unique experience. Great feedback and updates every step of the way. Rob, was great so was Tatitiana. The tech did a heat job on the repair
Y'all were **** amazing and even cleaned my car. I will refer y'all to all my homies.
But seriously though- I was impressed.
Friendly, courteous and professional. I never worried about my car being completed to my satisfaction or on time and I was not disappointed. My car looks like new and it was ready the day before It was promised.
It looks very good. Thanks
I was totally satisfied from the beginning to the end my drop off my pick up customer service was excellent I would recommend your company to anyone to stick of automotive service thank you
Courteous,professional and thorough. I highly recommend.
Every one was very courteous and helpful. They made the experience easy and painless. Thank you.
Rob was completely amazing always keeping me in touch with the repairs. He was always positive which is so helpful during such a stressful time. Everyone I associated with was incredible.
Great service, very personal. Loved the frequent updates. Highly recomend!
You did a good job! Thanks!
I would like to thank your staff members for all the hard work & efforts you guys are the best. I was very happy
Extremely curteous and diligent...car was done early!!
Excellent service from both Kevin and Cyndi of Geico thank you both
Vehicle Make : Land Rover
Everyone I came in contact with is polite courtesy shown and very professional. The work done on my car is excellent and the overall experience was made to be great under difficult times as a auto accident. THANK YOU!
Vehicle Make : Mini Cooper
Mr. Karmels was knowledgeable, available and gave me every courtesy
in explaining the job and completing the job on time.
A. T. Flum
The receptionist was attentive and always pleasant.
Thanks so much car looks brand new
They found damage to the trunk that was overlooked and took care of it A job well done
Overall job was well done. I had to come back twice though. Once for the driver side front door handle on the inside of the vehicle. It was incorrectly placed and was sitting out a bit from the door. Then I had to return to have the front window on the driver side door aligned as it would not go down all the way. The paint job and repair done to the back driver side door look great.
I was very impress with your Profesional a professional handling of all aspects of my repair.
Very professionally done!
Vehicle Make : Volkswagen
both dropping off and picking up my car was a hassle. the geico adjuster working with me never answered any of my calls and gave little information. the expected time needed to fix my car was 4 days but it actually ended up taking 10! And i'm not satisfied with some of the "fixes" i will be returning my car back so that the mechanics can take a second look at some of the things that were fixed
Great work and good communication re: status of repairs.
Really was nice to find that you detailed the car inside and out prior to me picking it up. Car looked really great and I appreciated that service.
This is my 2nd experience with this branch for an accident repair and both times I have been very satisfied with the work performed.
The customer service we had with Kevin was wonderful. He was very helpful and genuinely cared about the service we were receiving.
Friendly, helpful, kind, and my car looks amazing! They even came out and talked to me about something else that was wrong and cleaned my battery. Will be back if I ever need more repairs!
I would like to THANK Kevin for all his help and would please let him know that.
I was super satisfied with every aspect of my experience. I will recommend them to anyone.
The entire process was so fast and easy my car was even washed and detailed at pickup. Everyone I spoke with at the shop was very nice and professional, thank you!
Your customer service is first class! My car looks great, and although I don't intend for anything else to happen to it, I'm confident that my car will be well taken care of.
I really valued the clear communication throughout the whole process. It was also great to learn about my car's expedited finish so that I could get back to my normal routines.
Congratulations for a perfect job
All the personnel I was in contact with were extremely courteous. Really appreciated the updates as to when the car was going to be ready for pick up.
Thank you always do a great job
This is my second experience with Caliber and in both cases they were efficient work was high quality and they got the job done quickly.
Joseph was extremely helpful...with all of my concerns
Great service from everyone!
I was so surprised the repairs only took a day and look amazing!
Great place and would definitely recommend to everyone.
Just one point of feedback, while giving the car for repairs, a realistic return date would be highly appreciated. I wasn't given any indication (even an estimate) of how long it would to get my car repaired.
Overall, very satisfied as the car was fixed and as good as new in 2 days!
Thank you for the great job! The continual updates meant a lot too!
car looks great professional service job completed ahead of time
Iwant to say the staff who faces I never see who put the work in on my Vehicle did a phenomenal job, Thank you all too????????????
I really appreciated being informed while the repairs were done on my car. John kept me well informed about every detail. I would easily recommend to anyone who needs their car service to give your company a call. thank you
Great service and fast turn around time. My expectations were exceeded .
Service was prompt and staff was courteous
I really liked the SMS text updates--I was out of town twice while my car was being serviced and I was up to date the entire time.
Always easy to work with and do a great job!
Great experience all around. Courteous, helpful employees, and a great repair.
Very friendly and kept me informed every step of the way. From the date of repair completion. And the repairs were completed earlier than previously expected. I'm very pleased with the service. Thank you.
I love these guys!! Best shop in Philly!!!
Great job, fast and clean
Everyone was courteous, professional, friendly and polite tome durong the time my car was being repaired. I was kept apprised of the process and informed with every phase of my repair. Thank you Caliber Collision!!!????????????????????????
Joe always kept in contact with me about the progress of my vehicle and it was done well ahead of schedule.
Quality work and fast repair. Thanks again
Car looked excellent couldn't tell that anything happened to the car
I appreciate the fact I was given frequent updates eliminating the need to call and ask when my car would be ready.
Excellent communication regarding the repair process. I was very impressed. Kept me up-to-date from the time I dropped off my car until the time I picked it up. Top notch professional care. Very pleasant receptionist. Joe was totally awesome!! Thanks Guys
Nice people, and ny car looks great
Our car looks amazing. Very happy with all the work that was done. Paco did an awesome job.
Everyone of your staff is EXTREMLY nice! I received updates both via email and phone calls. The work was done quickly and looks great! Thank you so much for being such a great company!
Great job! Very happy with how my car looks after repairs.
Everyone really treated me nice, keped me up to date with the progress on my vehicle. It was very convenient to have my insurance company and the rental company all right there too. I would like to thank Kevin for the great job he did and how helpful he was. Even though I was upset about my vehicle everyone made the experience easy for me. What a great team, thank you
We had several glitches but they handled them well, I'm satisfied with the service that they performed
The staff was friendly, helpful, and a pleasure to work with. Updates were given at each step of the process and I felt comfortable having my repairs done.
The process was fast and well coordinated between the Geico rep, body shop employee, and the Enterprise agent. I was in/out quickly both at the drop-off of my vehicle and when picking up. I was always kept informed via email of the progress of the repairs as well, which was a nice touch.
It was very easy and my car looks great. Would definitely recommend!!
Thank you guys for an awesome experience. Your professionalism was great. Also it only took one week for the repairs. Outstanding work guys. You are the best
Always kept up to date on work. Timely repair to competition.
Always great service. I've had several repair jobs completed without any hardships. No.****
Efficient and friendly service. Car looks great and finished ahead of schedule. Great experience!
Offer touch up paint after repairs, your customers would appreciate that. I did Mr. Oakley
Everyone was very polite and professional.
I have no complainys, I am totally satisfied with the repairs and the time and effort that was put into making my car look even better than the way it looked before my accident. If that's even possible. Job well done. Thank you. 10 out of 10!
I really have no complaints. My Subaru looks great.
Above excellent. Thank you
Great work. My car looks brand new.
The folks at Calipur Collision did a wonderful job on my car, and were a pleasure to do business with! I was routinely kept in the loop about the progress of my car, and am extremely happy with their service.
My recent experience with Caliber Collision Care was fantastic. My vehicle was repaired very quickly and looked brand new again. The step by step communication provided was astonishing. Kevin was very pleasant and very honest, which was a breath of fresh air. So overall it was an amazing experience, one which has earned you a loyal customer and I will be sure to spread the word.
Quicker repair than anticipated. Excellent repair work. Car rental required out of pocket expense because "they didn't have compact car available". That should have been comp'd but wasn't. I as the person who's car was being fixed due to another's error should not have had to pay for the rental. It should have been covered by geico/ enterprise.
Please don't contact me anymore.
you guys were terrific. Thanks for the repairs.
I had a very nice experience and am very satisfied with my car. Kevin was very helpful and supportive. Thank you to the entire team for doing such high quality work on my Honda.
Yes I would say caliber collision done a terrific and a marvelous job we were so happy and satisfied about the work ya'll done thank ya'll so much.
Very fast and they did great work. I will be returning for sure.
Vehicle Make : Mini Cooper
Super customer service and a GREAT job repairing the car!
Thank you for your prompt service. I appreciated your continuous feedback regarding my cars progress through the repairs.
Everyone was extremely helpful and the communication was amazing. Thank you so much for a wonderful, easy, experience!!
Joe was very attentive and thoughtful. He did a great job keeping me up to date on my repair status. Not having used Caliber's services before, i felt at ease with my car in their care. Great Job overall.
i love the job you Guys Did on my car the staff was excellent threated me like family thanks caliber colllision
I appreciated the regular updates on the status of my repairs, and found everyone I interacted with to be very pleasant and helpful. Thanks! I would recommend to a friend.
Your work is the best and if i need any work myself ill bring my car to you and i will let people no to do the same thank you for excellent work well done
Excellent Job and excellent communication
Thought the guys did a great job and kept me in the loop of the progress.
Service was efficient and well done. And customer care could not have been better - very accommodating.
I felt very welcome. They have great customer service.
Vehicle Make : Mitsubishi
Job well done tu so much
I liked the step by step updates that were given about the progress of my repair. The work doNE on my car was beautiful. And you even cleaned the inside and outside of my car. Thank you very much.
Text updates are a great idea. Extra service on the car is greatly appreciated. Communication and service were perfect.
I appreciated the courtesy and professionalism of the staff. Getting a ride to Enterprise and being able to drop off the rental at Caliber was so convenient. I also liked getting daily updates on the progress. It was a smooth, easy experience all around.
great time. good service. no coffee or water in waiting room.
took too long to finish job
Car looks great, everyone I talked to was very helpful and the work was completed before the estimated date. No complaints here.