Caliber collision told me my car would be ready by 3 on Friday. Then they told me it would be ready at 5:30. I left my work early to come get it and it wasn't ready and no one had notified me that it was still at the muffler shop. I had to pick it up the next morning. Otherwise I enjoyed the service because they fixed my car and made it look good and they treated me well.
Alfonso at Caliber and Chris from Geico were extremely helpful and communicative throughout the entire process - and to top it off - the car looks AMAZING!
I'd highly recommend caliber collision for any repairs. Alfonso was professional and courteous. The work done was freat
Great service! Very pleased.
The constant updates were fabulous and incredibly helpful! Thank you, Alfonso!!
Superior customer service.
I have been to a number of auto repair shops of the years, but Caliber Collision in Hollywood, was far and away the most professional, and efficient shop I've ever used. The facility was clean, well arranged, and very secure. Some of the shops I have been to didn't even have a fence so secure the vehicles. The ladies (I'm sorry I didn't get their names) were very efficient, and treated me almost like family. My contact, Alfonso Castillo, made the whole process seem very smooth and seamless, and had my vehicle completed several days a head of schedule. He also kept me appraised of the entire project as it progressed by text mail, and phone. This was a pleasant first for me, considering other shops I had used prior barely returned my calls. I was also able to obtain a rental from Enterprise, right there on the premises. I will encourage any of my friends or family to use Caliber Collision, and I will never use any other auto body shop if I ever have the need in the future.
Excellent work and customer service. I am totally
satisfied with my experience . Thank you!
Everyone was super helpful. Omar, Chris and Alfonso took great care of me.
Fantastic service. Quick and super polite. And looks great.
Alphonso, Roy, and Shirley were the best. They sincerely had my best interest at the forefront. Great communication throughout the process. I would highly recommend this Caliber Collision to anyone. The car looked like new when they were done. Thanks guys!
Alfonso was amazing and helped ensure my car got to me on time. The car also looks great and everyone was super friendly including the receptionist with the 2 cute dogs!
So fast and communicative! Thank you!
You were fast and everything appears to be well done.
Great job. Great communication during the process, and got it done earlier than estimated.
Great customer service, Alfonso was a great help and i like the way i got updates of how the work was processed
Very nice and helpful and great work on the car.
Caliber has a very good customer service. I was well informed and was kept updated throughout the repair process. Even though there was some delay in delivery, Alfonso would call me to keep me posted every now and then and even offered extra service of delivering my car to the office. I appreciate the gesture very much. Thank you Caliber.
Alfonso was prompt and diligently kept me informed during the game while repair process. He was very professional and amiable. Thanks to you all
Thanks to Alfonso and everyone that took the time to repair my vehicle and was always keeping constant communicatiin on the updates of my vehicles repair. Thank you all on a job well done.
Armand made the experience very smooth. From dropping off my vehicle to picking my vehicle up the experience was very pleasant.
Armani was great! I couldn't have asked for a better experience at Caliber
Super smooth, ahead of schedule, clean facilities, and popcorn!!
I appreciate the help I received. From the beginning of turning in my car, till the day I received it in great condition, I was taken care of. Overall, excellent service from your staff.
thanks! very thorough and communicative service. i had a great experience with caliber team.
Thanks for everything. Process was smooth.
Fast friendly service! Very pleased.
Absolute class act. Was so extremely happy with the work and customer service. Alfonso was fantastic!
Armen provided excilent costumer service
Vehicle Make : Volkswagen
Awesome - fantastic job on the repair and outstanding turn around time!
Arlen was great on all levels. He also was able to get the work done a day early at my request. Thank you.
I very appreciate for take my car fix here. I impression in very good service and not waitting too long for complete.
Thank you for a great service. :-)
Great service! Armen made sure I was completely informed and provided top-of-the-line customer service throughout my experience with caliber.
I wrote a Yelp review that detailed how completely amazing the superior I received was and how I was amazed by the professionalism of the team from top to bottom. The car looks fantastic - I am thrilled and have been telling all my froends about how incredible these people are!
My 2015 Prius now looks brand new. Many thanks for the excdellent rehab work you've done!
Completely satisfied customer service was great. Armin was really helpful always stayed on contact with me giving me the status of my car.I was worried my 2016 maxima wasn't going to look the same and so he said not to worry that it will look as new as I got it , and so it did. thank you caliber collision
Thank you for finishing this so quickly!
Everyone there was very professional and made my experience a great one.
Vehicle Make : Mini Cooper
Great service. Always love dealing with you guys, even though I always hope it's the last time. ;)
Very friendly and helpful staff. The work looks teriffic.
You are all amazing. Thank you for everything.
I've never had a greater experience with a body shop...
Excellent Customer Service
Shop team was excellent and very informative when updating me on my vehicle.
Thank you for the great work guys you were really friendly couldnt have asked for a bettet experience!
Everyone went above and beyond thanks
Armen was very professional and courteous.
Armand was great and made the process painless. I appreciate the attention to detail and the car wash. Would recommend to a friend.
Arman (I think that's how to spell his name) was extremely helpful and lovely!
Everyone was kind and clear and kept me up to date with the progress of my car. I was especially impressed when they offered to drive me home. Thanks for the care and consideration!
Very excellent customer service and very pleased with my car after the repairs. Thank you!!
Aremen and Shirley 10 out of 10. Best customer service of my life completely satisfied
Armen was very helpful and accurate. They finished as they promised. I couldn't be more happy. Thanks .
Great job. Friendly and fast service
Armen and Christipher (from Geico) were great.
An extremely satisfying experience with a great staff and a most customer serviceable manager. Thank you Caliber andThank you, Roy.
Very affable, easy to contact, and willing to give information about the process. I am completely satisfied with the service. I had got numerous calls from you guys during the time My car repaired. I really appreciate to you guys for absolutely perfect service.
Great attention from everybody especially since the moment I arrived ,great follow up and updates about the condition of my car, very profesional ...I will recommend then anytime..
Armin was very professional and I appreciated the communication. The work was done very quickly, and I was surprised also get my car washed after the work is been done. Thank you, I would definitely return!
The entire team was awesome! Especially Shirley!! Thank you!!
I first went to the caliber on Wilcox and they told me they were not able to take my car. I was very stunned because I had just gotten into an accident and needed a rental car. I could not legally drive my car since the headlights were taken out in the crash and they still wouldn't take my car.
Thankfully the people at the Hollywood caliber were very understanding and very helpful and let me drop off my car in order for me to get my rental.
They were very communicative with me through out the whole repair process, sending me texts and answering my calls very quickly. I very much appreciated the receptionist, who helped me feel taken care of and that my needs were very important to them. My repair guy, Alfonso, was amazing at letting me know everything that was going on my with car and accommodated all my needs.
They did an excellent job!!!
Professional, friendly, and good communication
Everyone I met, from the Geico rep Chris, to the Caliber rep whose name begins with an A, to Charlando the Enterprise rep and the woman who was there today were pleasant, efficient, and professional. They made it a good experience to get my car fixed. Thank you so much.
Vehicle Make : Volkswagen
So far so good
Fast service. Great customer service.
Alfonso was in charge of my vehicle and he always kept me informed on the progress of the repaired. Very satisfied with thier service.
Great service and workmanship
Vehicle Make : Mini Cooper
Excellent communication from your team, a pleasure.
I was treated very couteously by the manager, estimator, office lady and all others I met at the shop. I was given a good price, excellent quality of repair work, and very prompt finish. I will recommoend this place to anyone who is looking for a very professional and high quality job. This is the best body shop I have ever visited.
I experienced exceptional service and truly couldn't be more pleased. My car looks brand new and they even detailed it. I really felt that everyone went above and beyond to make this a great experience. I will recommend to everyone. Thank you.
Job well done esp in calling customer to update them with the status or delay.
Vehicle Make : Volkswagen
Professional and courteous team
Very fast service. Great guys working there!
Vehicle Make : Volkswagen
Alfonso is the best! He gave us constant updates and ensured everything was smooth and simple for us. The car was even ready a day earlier than promised. It's nice to have a very helpful and knowledgable person like Alfonso to help, because he has great customer service skills and went above and beyond his responsibilities to make sure we were satisfied with our service and car. A+
I thought Alfonso, the gentleman that greeted me and gave me estimate and would be responsible to me for the car EXCELLENT. Very courteous and wanted me to be pleased.
Mgr very courteous also. Shop clean.
Receptionist/cashier lovely. This was a 10.
They did fast and awesome job
Everything was easy, thank you for painting my fender to match after the fact.