I was exceptionally pleased how quick my Trailblazer was repaired better than new. The updates I was receiving from your service Advisor Bob Manko, and the entire staff how I was treated in a professional manner. If the opportunity arises again Caliber Collision in Bear will be my pick for service. Thank You for making my experience a pleasant one. Mike DeSantis
From the receptionist to the Tech all very professional and kind. This was my Second experience and would return if needed. Thank you!
Loved the customer service and treatment thruout the whole time. Always were informed of statissue and repair was flawless
Respect, Service, information about progress. What else is there to say? Well, how about good customer service, front and back offices. Take a bow.
work was done quickly and was very pleased with the results. its a pleasure to deal your company
Good workmanship. Was a little disappointed with rental car arrangements. Had to spend additional time with rental car place swapping out vehicals. Had originally asked for van (in kind swap). I even called you morning of to confirm a van would be ready. When got to your shop, a large SUV was there for me instead. Had to wait till later in afternoon to exchange a van because none available. Was huge inconvenience to rearrange my work meetings and drive out to rental car place. Enterprise blamed you for miss step and said they never received instructions. Proving feedback for future improvement. Overall, great service and customer interaction. Thank you.
Always satisfied when I bring my car here !
My repair experience with Caliber Collision was great. My only complaint is the hours your office is open. I start school at 6:15am and finish at 6-7pm. This made it impossible to pick up car as quickly as the car could be ready. I understand that it might be impossible to stay open later but I needed to be picked up by Enterprise and their hours are not that great either. However, I was very happy with the work and the staff at Caliber.
This was my first time utilizing your facility, and I was very pleased with your customer service as well as your repair work. This place is extremely professional and efficient.
Vehicle Make : Mitsubishi
Very happy with caliber collision... Never a problem ever... Thank you!
Leonard and his team finished my vehicle much earlier than expected, and I couldn't be more pleased with the service they provided. The constant communication between emails was perfect, I didn't ever have to call and ask what was going on with my vehicle. Thank you so much!
I've used your shop several times before when you were MasterTech and I have always been satisfied. I especially liked the texts on the progress of the repair. If you are thinking of adding anything to that part of the process I would send photos but then I am mechanically oriented by nature.
They did a great job on the repairs To my jeep.I was very happy with the results. Would recommend Master Tech to anyone who wants only the best.
Loved the daily updates on my car. My car looks great. Would recommend your business. Everyone was very friendly. Great customer service
My car lookedd showroom new again nice work
This was such a great experience. I knew what was happening every step of the way. Bob was very helpful and informative. Everyone wa0s very friendly and helpful. Thank you for repairing my car.
Thanks you so much for all your help and great work. Mark
Very satisfied and appreciate the continued updates during the process . There was always someone there to speak with if I had any questions. I was never put on hold for more than a minute or so which means a lot for your office workers. Thank you
Thank you also for the car wash
We are very pleased with the work that was done on our Honda and having the work completed on schedule. Please let your Associates know they did an amazing job.
Excellent service from beginning to end!
All of the employees were very professional and helpful. The job you folks did was a small one and I think it looks like new. Thanks!!
Your automated emails are garbage. They do not provide accurate information. I would've rather had no information than info that was ridiculously incorrect. The people that I dealt with (Betty & Leonard) were great!
A job well done. Very impressed
All were professional and courteous.Very happy with the process
Great work, other then the pick up of rental car.
Will come back for every accident
She looked as beautiful as the day I left the lot with her. Thanks
Excellent I was very please and would request your work to other people.. It was a pleasure to receive such great work thank your and your repair worker. Wayne E
I like how you kept me up on the status of my vehicle. I like how someone reviewed the work that was done before and after. Keep up the good work!!!!
I enjoyed receiving the status updates
Vehicle Make : Mitsubishi
Leonard Dine was very professional and kept me updated on my vehicle ! He was very helpful !
Everyone was very understanding and communicated well.
The work was done efficiently and professionally. It really looks good.
Extremely pleased with the service I recieved.
Excellent services & work. very satisfaied
Everyone was super nice and friendly. The car looks gorgeous! Thanks!!
Took 6 days to replace a bumper, I was out almost 500 dollars on insurance for my rental car. Other than the fact that it took ano extremely long time to just replace my bumper everything else was okay.
I was told 2-3 days for the bumper to be replaced and it ended up more then double the amount of time.
Communication was far and above what I expected from an auto shop. The up to date texts are great! The on-site car rental was very helpful too.
Excelent service. Thank you ????
They made sure the car was done as soon as possible.kind,courteous, and professional
Although there were delays in getting the car back I'm glad that Melissa kept me informed. So far the results seem very satisfactory.
Paint job and over all repair looks better than I thought it would.
Excellent job by these guys everybody there was super nice
I was pleased with everything and was super excited they took care of the return of the rental car.
The biggest thing to come out of my repairs was the fact that Caliber Collision kept me updated on the progress of my repairs. Also, the fact that any emails that I sent to Leonard, he replied swiftly and answered every question I had. That is definitely very appreciated.
At this time there is a issue with some burn holes on the driver side front and back seat form welding on the new roof which need to be repaired. Other then that all is well.
The services were great. From the time i dropped my vechile off until i picked it up staff was notifying me of all details. I was very pleased with the outcome of my car and will refer friends and family.
The car looks great! You were our 1st choice when deciding where to have it repaired! We've used you previously and had a great experience.
The car looks and drives great. We were surprised and thrilled that it was completed so quickly. Thank you!
Job well done. Everyone there is very helpfu.
I will recommend your services. Thank you for a job well done
The car looked great. It was as clean as a whistle and they took the time to explain everything they fixed on it. Very very pleased.
Great job, very professional.
Fast fast and very professional at every encounter. Great people. Love the text updates.
Appreciate the email updates through out the repair process! Courteous professional staff. I will recommend your service and repairs to our friends and family! Thanks again! Terry M
The skill and professionalism of the staff was superior. They took great care and patience to ensure my severely damaged vehicle was completely restored. Melissa was fantastic. She kept me informed about progress and was very transparent about issues encountered during the repairs. Her strong communication and customer care helped me to remain calm during this stressful time of physical and emotional recovery following the accident.
My insurance company's logo is "the good hands people". The real and true "good hands" were Melissa and the fantastic mechanics and techs at Caliber. I would highly recommend Caliber Collision to any of my family and friends.
Thank you for the generous customer care! It made a difference.
Fast turn around. Great work. Thank you!
Informative Step by step work finish job make my TOYATO Camry looks new again. Great job
Best service ever. Loved the updates and you guys finished ahead of schedule. Can't ask for more than that!
I was very impressed on how professional the staff were and extremely friendly. They were excellent with their communication. The job on my car speaks for itself. It looks brand new. Great place...would highly recommend them to family and friends.
The daily communication to me via text was excellent!
Same friendly staff and quality repair that I experienced with Master Tech. Jason kept us informed throughout the process and was very professional.
Being informed every step of the way!! Car was dine a week ahead of schedule
All of the staff are friendly and helpful. Car looks great also
The staff was very professional and the repair was handled quickly with quality results.
Very professional. Thank you for a job well done.
FIRE IT UP CC!!! FIRE IT UP!!! FIRED UP!!!
Everyone that I dealt with personally was very professional and courteous. My car was finished ahead of time which was great! The text each morning to update me on the progress of repairs was a nice touch. Most importantly, my car was returned in better condition on the inside and outside then it was when I dropped it off, thank you so much! I would definitely use your facility again and will be recommending caliber collision to family and friends. Outstanding service!!!
It was great knowing I could pick up my rental car when I dropped off my car for repairs. I also liked how you would send an email to keep me posted on the progress of my car. Your service and repair shop is excellent.
We have used Caliber (Master-Tech) for collision repair over the last five (yes, five) vehicles and have never had a post repair issue. The cars have always been delivered back to us almost as new as when they came off the factory assembly line. There is true excellence here and the care taken to insure that the vehicle repair is done right should be very important to every customer that comes through the door.
Repairs were completed sooner than expected which is a definite plus with me.
Very satisfied with the repair and the professionalism of the staff and was kept informed when I called Leonard dine. He returned my email and call promptly.
EXCELLENT SERVICE AND WORK DONE
Melissa did a Great job of providing me personalized updates..When she went on vacation I felt like I lost that quality personal service the proverbial can got kicked down the road with one delay after another..When she got back after the 4th of July weekend her Excellent service & communication picked right back up...High Compliments & thanks to Melissa for her Excellent service!!
Absolutely amazing from start to finish. Extremely happy how great it turned out!! Definitely will come back and recommend to everyone I know. Also amazed at turn around time and how quickly it was done but done right at the same time.
The repairs look great. I wish that the one piece not replaced had been brought to my attention sO that I could ask for a completed fix. But what was done was done very well
there was a little new chip on the front right of my car that i am sure was not there before th accident. I do not have the time or inclination to go back to delaware to have it fixed. otherwise service was slow but excellent. thankyou
Awesome service as always.
I was not satisfied with the detailing done. Their was still glass pieces in the Jeep along with the seats dusty and passenger floor board was soaked with water
Did an exceptional and thorough job Very pleased and satisfied with the experience. Would refer you to others. Thank you
i had a very good experience, the girls up front were very courteous and professional and Melissa was so kind, I know she probably got tired of me calling about my car, but she was so nice and very professional. I will definitely use this company in the future and would recommend anyone to your place of business. Thank you for doing a wonderful job.
My car is in better condition than it was before the collision!
I wish you could keep going to restore it!
Thanks for your work!
Excellent job great customer service keep up the good work
Thank you for your quick courteous service.
We were kept informed with what was going on, I received an email or a call at least every other day.
Shaun did a great job paint in the vehicle.
Thanks again for another great fix
They did great work and in a timely fashion.
Manager was extremely nice and took care of me and my concerns about the vehicle and even offered to keep the car to fix my concerns as well . He also offered to pay for the rental while it stayed at the shop
Excellent service and Susie(car) looks like new!!!!
Feels like a new car, even the inside was detailed! Great feeling
Everything else seemed okay, but I call and scheduled an appointment for a rattle that I hear in the back seat area.
Excellent service and customer care. Will recommend to everyone.
Absolutely amazing job on my alignment!!!
I was very pleased with my service advisor and the work done on my vehicle, however it took several days longer to complete the work than originally estimated. I sometimes received an email on the change in the completion date but then when I called Caliber, I would be told a different day. Ideally I would have liked to have had a better estimate on how long I would be without my vehicle and have more timely communication on any changes so I could make transportation arrangements.
I really appreciated the exceptional customer service delivered by all of your staff,especially Melissa. .GREAT JOB!!
Great experience from the reception girls, the estimator and the completion of the work. Thanks
Technicians need to be carefull taking the panels apart. If you break a pin on the panel don't put the broken one hoping the owner of the car won't notice it. If it's broken it had to to replace to prevent going back and forth. It's time consuming it is hard enough to make time for it to get repair ....
Caliber Collision did an excellent job. Leonard was wonderful. He was helpful, kind, professional and provided tremendous service.
Customer service was great. I'm not happy that I had to send my car back again because some obvious spots were missed. It was a simple repair of scratches on my bumper.
I am very impressed with your service and updates about a repair but the lock system of my car does not work properly after the repair is done. Every time after I turn off an engine, the lock gets jam. I needed to come out from the opposite side.