Vehicle Make : Volkswagen
Thanks for washing my s car.
Ms Marlissa Jones was more than professional. Her initial contact with me was phenomenal . She was knowledgeable of her job and skilled in assessing the accident damage. I also appreciated the telephone calls & texts that informed me at every interval as it relates to the repairs. The work was also impeccable. My car looks new again!!!!!!!!!. The entire experience was memorable, PERFECT!
Quick repair! That's what amazes me.
Though it was longer than the estimated completion time, you guys were great!
You did good job thank you
A great job they clean my car and shine my tires
They did a great job with the repairs on my car. I would like to thank all the employees that work there for there great customer service
Everyone was very professional and concerned that my every need was attended to. I will be using this company from now on to do my collision work.
Thanks,the work was outstanding and done in a timely manner thanks.
Thanks! I appreciated the text updates.
Whenever the mechanic seeks to render Customer service with a smile, that's awesome!!!
Very good work they were cousins and very nice and clean thank u so much l will not take my anywhere but there
First I would like to say a job well done. The staff expressed excellent customer service upon my arrival and departure. My repairs was handled speedily and ahead of schedule. My car was returned to me cleaner than it arrived at your shop. I appreciated the excellent service I received. I will highly recommend your shop to anyone needing car repair. Again a job excellent done.
Everything seemed to have gone smoothly and the car repairs look like new.
The entire team was so friendly and welcoming, and the service to my car was excellent. Thank you!
You all did a good job and I would definitely do business with you again as well as recommend you. Thank you. . .
Quick, courteous. Hopefully I don't have to use them again, but if I do, I would in a heartbeat.
The office team was so nice and patient. They have a great sense of humor and made the whole process enjoyable.
Hello I was satisfied with your quick and fast service, by the way I have something that belongs to the enterprise car rental in forgot to give you everything remote that was on the key ring are you open on Saturday if so I'll be there to return it, please respond to this text. THANK you.
The only problem I had was the repair took longer than I had anticipated, and when I called the shop or received a text message the date and time for picking up my car would change every day. Thank you.
You all did a great job.keep up the good work.
As I stated to most of the employees that assisted us with service. Everyone was extremely professional and surprisingly friendly. It really was a pleasure dealing with such a high caliber of people. Thanks again for your professionalism.
The Staff at Signature and Enterprise were professional and knowledgeable. It was a pleasure working and interacting with hem. The text message system is an excellent communication mode! My experience was one of ease and professionalism and I would recommend Signature to colleagues, family and friends in the future. I have just picked up my vehicle and thus have not had a lengthy time with the repairs but it is my hope that they will be up to standard as well over time. They appear at first look to be satisfactory. Thank you!!!
Thank you for a job well done .
A good experience from beginning to end. Each person I encountered throughout the process was professional and pleasant. I would have no problem recommending Signature Collision to someone in need of their services. The repairs look great!!!
The repair of my car was quick and exacting. The staff whom I dealt with were equally terrific. Hopefully nothing happens again, but if it does, I would definitely go back to Signature for assistance.
Great service, friendly representatives
Great job. Thank you and God Bless
The damage to my car was repaired. However my car was returned to me filthy and change I keep in my glove compartment was stolen. Even though the car was rewashed not to my liking and $5.00 was returned to me still left disappointed in my experience with this express body shop. And I turned off all my amenities radio and AC to get my car back with both on at high levels. Overall not recommend!!!
Eliuhe, the body work guy is an artist! You'd never know the door was crunched. Great work. Your whoe staff, Crystal and others were professional, and pleasant. I'm impressed.
Thanks for all the good work.
The service was truly excellent really the best I've ever had when taking my car in for any sort of maintenance or repair.
Awesome experience. I will spread the word about Signature! KUDOS!
The repairs on my car was great. However, the company needs to work on its professionalism when customers are in the shop. The experience from dropping off my car and picking it was completely different. Waiting to pick up my car, listening to the staff interactions was extremely off putting. I heard **** this, **** that, **** this, and **** that. I mean I get it, if that's the relationship you have with your coworker's, carry on. But, when customers are present eliminat the vulgarities. The lack of professionalism or an inability to separate "shop" talk and "office" talk greatly needs to be improved. Quiet as its kept these negative perception will always superceed the quality of your work. Now, I'm not bashing the businesses nor and I going to hop on yelp to tell people beware, because I thought you did an outstanding job. My observations are based solely on my desire to see the business succeed and this is a real recommendation from a good place. You're a small business that was able to secure a GEICO contract as an authorized repair shop. But keep in mind you're not the only authorize repair shop. So you must still compete in the market. Dont let the demise of your business be due to an inability to project professionalism, because the next person may broadcast to social media and you know word travels fast. Again thank you for your work and i will bring my car back. Just hopefully it will be elective services.
The procedure was clear to follow.
Thanks a lot to your team for the great job done to my honda.once again congratulations.
Very happy with the job and service.
Banana peels were left in the back of my vehicle, and now my car has fruit flies.
I appreciate them keeping me up to date via text with repair status and how accommodating they were in getting my car complete so that I could get to an important appointment on time
I love the way you all took care of me and my car. The repairs was done in a timely manner. My car looks just like it always looked. Like a brand new vehicle. Thank you so very much.
GREAT service!!! Staff was very professional, friendly, and thorough. I have already recommended Signature to several friends. A++++
Car looked Brand New! & Customer Svc. was great! will use you guys again, if needed!
I appreciated the efficiency of the work done and everything is running good. Thank you again and I recommended someone to your body shop
It was nice i liked it.car was clean.but i dont no why some one went in my capartment in my car.bank card was out
From the minute I walked in till the time I drove off the staff was helpful, professional and a pleasure to deal with. I would and will recommend Signature to anyone I know who needs auto repairs.
Very easy experience. Friendly staff
Jason was great on intro the work is excellent and Noey ( spelling?) was very helpful and super kind when I picked up the vehicle. I had a great experience. Thanks Signature!!
Excellant workmanship. Pleasant office personnel. I would highly recommend Signature.
Satisfied is an understatement.. This was the BEST experience ever! The customer service was impeccable... Absolutely Excellent service!
Awesome, awesome, awesome job guys. Thanks for the much needed car wash too! And, to think I second guessed you guys. So happy I choose Signature Collision.
Absolutely superb in every way. Jason was terrific
Vehicle Make : Volkswagen
Less than four months after the repair of the front bumper was done I had to put some tape on part of the re-sprayed surface. when I removed the type eight took with it the paint on the bump up all the way down to the bay surface. I would have expected The repaired surface to be at a similar standards to the original bumper paint (such as the rear bumper)
Overall, the experience was excellent and painless. Everything was there and timely..Minivan looked as good as new.. Then I saw trail of droplets of paint on the hood and the windshield... Ahhhh. Staff profusely apologized.
will be returning to get spilled paint off hood and window of minivan. I just did not have the time today, Thursday, March 24, 2016.
Yes, I am totally satisfied.
The service and staff was very professional and on-time.
If there is a need, I will highly recommend your shop
Good job I would recommend family and friend thanks again
Excellent job everyone was very friendly and the car looked fantastic!
I was more than satisfied with the repair but it was the team at signature that made it great beaches their customer service is always number one. Everyone was polite and friendly
Thank you...looks brand new..yay!
Thank you for fixing my ride looks great!!!
All I can say is that my vehicle was handle with care by professionals in a very professional manner. And professionalism means a lot to me
I always feel like I get wonderful service here. Excellent customer service and the work performed is always excellent. And you vacuumed my car - very thoughtful!
The repairs look beautiful
I appreciate the daily text messages with updates.
I was told my car was ready. I came to pick up said car, unfortunately it wasn't actually ready which wasted my time.
However, the employees were super nice and bent over backwards for me as a result of their error.
The service at Signature is normally great. They didn't really the complete job and we agreed that I would bring it back 1/5/16.
No communication was not told the truth other cars put in front of mine and I had an appointment
There is no need to contact me. However, there is obviously a lack of concern for the vehicles you are working on in your shop. I had to have my car repaired there because of Geico, but I will never return to this shop again. My car was dented and scratched twice after the other damages being repaired. I know accidents happen, but another customer complained of the same issue with her mini cooper while I was in the shop waiting. I started looking at reviews of your shop online and the theme is recurrent. My question is, you have a great deal with Geico and enterprise being there, why is the customer service so terrible and your employees so unconcerned with the finished product? Apparently no one takes any pride in their work there. I imagine you spend more money on repairing screw-ups then advertising or even creating a presentable front office. If you can't manage the business properly, do us all a favor and close down the shop.
They repaired the car perfectly, but the manager caused unnecessary additional damage by driving my vehicle reckless.
I thank you all for the great job that you all done. I would recommend others to go to signature collision to get there repairs done.
Great communication and completely seamless and convenient service. Would recommend 100%
The job was completed on time, and my adjuster remained in communication and available to me throughout the process. Thank you!
Thank you so much for completing my repairs early so that I am able to drive my car home for the Thanksgiving holiday. I truly appreciate it!! I also appreciate that Geico assigned a real, live, responsive, professional human being (as opposed to a mechanized system) to manage and communicate w me about the repair process. Jason was great to work with. The check-in/check-out staff were also professional, pleasant, and timely in all their work. Thank you!!
I'm happy with the work and the communication!
The team was very friendly and professional. Any questions or concerns I had they answered without an issue. The service was extremely fast too. Thanks a lot for the wonderful experience.
Signature Collision kept me in the loop each day until my vehicle was completed. The professionalism I received from the staff was phenomenal. I was pleased with everything. Mr. Wallace H
Great service! Would definitely recommend
I had an excellent experience with signature collision. They stayed in constant communication with me, both via text and calling, to let me know when my repair will be ready. My car looks great! I would definitely refer anyone I know to get their car repaired at signature
Very professional. I like the updates because I did not have to make inquiries. The car was ready at the appointed time it was a great experience. Thank you.
Great job to the team of GEICO
Exceptionally well done!! Thank you.
I really enjoy the friiendly staff and the great job they continue to do. But I was a little unpleased regarding the follow up call a out my vehicle. I received a call at 4:45pm on 9/17/15 informing me that my vehicle was ready and the office close at 5:30pm. I found that to be a little unconsidered considering my travel distance I had to commute not to mention during RUSH Hour traffic. I would have appreciated if I was given the opportunity to return the rental car the next day in the am.
Body work done gd but cleaning up car terrible over spray on windows an certain parts on the car i have to pay someone to try an clean it better iver spray is all over thanks
Everyone was very nice and professional
The experience was great. Timing was superb and the care of my vehicle was wasp me. Thanks for a job well done!!
Very efficient and very communicative throughout the whole process. THanks!!!
Everyone that I dealt with was very pleasant and the job was done within a reasonable timeframe.
The staff at Signature was courteous, efficient and focused on customer satisfaction. Thank you for providing excellent customer service.
Timely, communicated every step, enterprise was also very efficient
Signature Collision was selected by my insurance company several months ago for minor repairs. I researched Signature's record and found they had an excellent reputation. They did an outstanding job on my car, and were very prompt and informative. I chose Signature for my latest repairs and have suggested family and friends consider using their services for future collision work. Again, I hope I don't require your services but it's great to have a reputable body shop in walking distance from my house. Keep up the good work Signature!
The job was well done and the adjuster was
My car looks great. Completely satisfied! Outstanding customer service from ALL of the staff I came in contact with. I really appreciate the professionalism. Thank you very much! I do need to follow up with GEICO, Tyler Evans,concerning my deductible. I believe it should have been 200. Cynthia Thornton Ashton
great customer service!!
Everything and everyone were wonderful!
My experience was great. The manager was outstanding.
Yah automatically nice fixed but
I have little feeling because what does mean? Full coverage I paid 500 hundred dollars I'm understanding about full coverage thank you other wise so far
Your staff lost the paper work from the Geico adjuster, did not complete the entire work and misunderstood a request for an uninsured price to refinish the rear bumper.
Signatures staff was very pleasant & efficient.
They repaired my vehicle in a timly fashion!
I was most impressed of how knowledgeable &
Answered all of my questions! While cleaning
My vehicle, I thought that my parking pass was
destroyed, however when I called the staff
they told me exactly where it was!!! Overall it was a great exprience! If need be I will use SIGNATURE again!! Great job????????
A very pleasant experience! The staff was helpful; the service and repairs to my car completed quickly.
The service was professional and crazy fast. Kudos. My car looks great
My car looks like the day I bought it. The crew did a fantastic job.Everyone made me feel like they cared about my satisfaction. They were friendly and professional. I will gladly recommend Signature to others.
Thank you every thing is ok so far
Always receive excellent service. Great job folks!
immaculately well done body work, and an incredibly pleasant surprise to see my 330i detailed as well - tire shine and all!
Thanks so much, i'll definitely be coming back for any further work i need done
Everyone was kind and acted in a professional manner.
Y'all were amazing. The quality of the work was exceptional-- my car looks brand new. And, I was really not expecting the extra touch of cleaning my interior. It was pouring down rain the day I picked it up and one of the lot attendants helped me transfer all of my things-- and wished me a great day. I was really taken back especially since this was being paid for by insurance-- not me. Outstanding service!
Thanks goes to Stan and his staff for the update and statues'repairs, there customer services were beyond outstanding. The repairs were completed on schedule as Stan quoted well pleaded with repairs
Good to know that it is a body shop close to me and that
my car was very safe over the time it was being fix, because most shops your car is put on the street after the close of business this was my first time ever leaving
my car when it had to be fixed, I've always stayed with it. I FELT GOOD THANK YOU SO MUCH
Vehicle Make : Mini Cooper
Very pleased- liked the text message updates. Everyone was very courteous.
Vehicle Make : Volkswagen
The timeliness of the work completion, as well as the quality of work and exceptional customer service was top class.
The staff go above and beyond to make the customer happy upon leaving when work has been completed.
Great customer service ! I pointed out a section the they missed fixing and they took full responsibility and got it done the next day. also, they gave me a good price quote for work that want done on the other side of my car that I might considering doing .
I give a rating of 100 percent the service is
The service was excellent and friendly, keep up the good work.
My door was damaged during other repairs. Not a big deal if i hadnt needed to point it out myself but it should have been spotted prior to my arrival.
They are a 10???? I really appreciate how they make you feel so comfortable. Excellent service.
Prompt, courteous service and delivery as promised.
The whole staff was friendly and professional. This made my first "bad" auto experience, a very good one!
Very thorough! Done in an acceptable amount of time. Thank you!
I'm very pleased with the quality of service and how quickly y'all repaired my car. Thank you so much for your excellent work.
My experience was absolutely great. Noe is great as well as the entire team. I have and will continue to recommend friends and family to Signature. Noe the manager is the best.
Everything was great and so where the agent and auto department Stan and Paul outstanding and so were the other Cheryl also thanks
Vehicle Make : Volkswagen
You were done with my car so fast! I was pleasantly surprised. Acing my Geico representative there was really great, too--made everything easy.
my only comment is ... it is a great pleasure to be in the midst of such polite and pleasant people. and a great job on our truck. My husband Basil and I thank you all very much. God Bless each of you. Rev Shirley
You haven't fixed my car! Who's your social media manager? You guys are terrible at it.
Brought my car in because I hit a pothole and the mechanic did an assessment on my car, just to tell me I needed an alignment. I paid for the alignment and My car drives worse then before the alignment was performed.
I was extremely surprised by the customer service received this time around. My vehicle took almost a month for completion for work that could have been completed in a week or so. I was never updated on the status of my vehicle unless I initiated the process. After voicing my concerns in regards to this issue several times it was never resolved until two days prior to disclosing when I could finally pick up my vehicle after receiving numerous text messages that stated arbitrary dates when I could pick up my vehicle that came and passed. When finally retrieving my vehicle today there was damage to my head board that was not previously there and less than remarkable work on the lining of my trunk that seemed to be thrown together. My first experience with this company and location was amazing. I'm not sure what happened this time around. I didn't appreciate the manner in which my case was handled.
after getting my car back I need to bring it back because it pulls and jerks to the right where all the work was done on the car. I'm going to bring the car back this morning I'll put the key in the drop box. Its too dangerous to drive the way it is
This auto body shop provided EXCEPTIONAL customer service and repair work! Great job Signature!
Excellent service from both Signature and GEICO.
Signature Collision, you guys are the best!! You made the repair process easy and seamless, and my car looks great! The really nice bonus was that you even cleaned and vacuumed the interior of the car and washed the exterior. Now my car looks shiny and new. Thank you for the excellent service.
Crystal and Stan were amazing!!!!
Quick service and very professional
Vehicle Make : Mini Cooper
The rental car woman was amazing. She went above and beyond in her customer service.
I greatly appreciate the outstanding professional customer service! Furthermore, Collision never hesitated in resolving an issue that resulted from a mishandling by their mechanic. Instead, Collision apologized, fixed the problem expeditiously and maintained customer service with a smile ????! That's great! I will definitely refer my friends and return to have maintenance of my vehicle ???? with Collision. Thank you. Great Job!!!
The service was so friendly, professional and fast! I couldn't be happier. Great job!
The repairs were quick and look great. It was also wonderful that was car was washed and cleaned inside!
My car looks Great..but. Just as important was how the treated me and kept me informed...I thank everyone. Of them...thank you
This shop is beyond compare going the extra mile toward great customer service!
Everyone was professional and fast. Thank you!!
The text updates on the status of my car were great. Car was finished 3 days early, also great. Everyone was very friendly and informative.
I really appreciated the work done to my back bumper and how clean the car was when I picked it up. I also always knew what was going on because of the automated system. I had a paid rental car so the length of time for the repair want as much of an issue. If I had been without a car that long it might have been different. Mostly very satisfied.
I appreciate the email update. This is very
new to me. I have not had that experience before from ANY Repair Shop! I will be sure to let my family and many friends know of your excellent workmanship and email updates. Thank you.
I was very satisfied with the service
I received efficient,timely and curtious service the moment I entered. I was kept updated daily on the progress of repairs. Very pleased with the results.
For Infiniti model cars they should not use Infiniti of Alexandria because they are jot reliable/dependable; I had to switch to Jim Coleman Infiniti because of thier their superior service over Alexandria Infiniti.
Your staff provided me with excellent service! They were courteous and professional, and they did excellent repair work. I would highly recommend Signature.
Jerusa Carl Wilson, Jr.
The process was simple and streamlined. The work done to my car looks like new. Having the insurance adjuster, body shop and rental car agency under one roof is VERY efficient. Hopefully I won't require auto body repairs in the future but I would DEFINITELY use your services again as well as recommend your business to others. A job well done!
Stan did a great job. I appreciate his professionalism and positive demeanor. The car looks great! I found a minuscule flaw and Stan immediately took the car back in for a bit more fixing. I really appreciated this too. Thank you.
You made our 2010 Jeep Wrangler look better than when we bought it two months ago! We couldn't be happier.
Friendly staff and quick work. Thanks so much!
I appreciate the work that was done, and the shape my vehicle returned to me.
Vehicle Make : Volkswagen
very nice repair job. One little problem, the door would not lock, but when I took the car back the next day the necessary adjustment was made within 15 minutes
Great job car looks brand new. Speedy work and appreciated the daily updates. Will reccomend to others.
the Collison team was professional and efficient-----vital tools when doing business with clients. My car was repaired flawlessly and will consider engaging the repair team for further repairs. Please extend mysatisfaction to everyone on the grea customer service that I received
Shortly after arriving at work, I and parking in the garage, I noticed my headlamp, and marker bulbs on the right side was not swapped from the old assembly as I requested when I first checked in my vehicle. Both of my headlamps are unsafely aimed. I was unable to see the road well during my commute home tonight. My left side foglight is not illuminating. It was working when the car was bought into the shop for repair. These oversights cause me to have to readjust my schedule and make time to make an unnecessary trip back into the bodyshop.
Thank you for a wonderful job restoring my car to its original state. I would highly recommend 'Signature Collision' to anyone needing their car repaired after an accident.
Great customer service. Convenient location along with enterprise car rental
Staff thought they were locked out of vehicle when really they had the wrong one of a similar color but different model. As a result, vehicle was completed a day late and there was also a run in the paint job.
Vehicle Make : Volkswagen
I was a little skeptical at first because a lot of people cannot work on Volkswagens, but I was very pleased afterwards. I was extremely pleased with the short time period to get my car back!
Vehicle Make : Volkswagen
Having a GEICO and Enterprise on site made things so much easier. Stan was very helpful and friendly. The receptionist equally so. I'll be recommending friends to you.
I am very satisfied with the repair. Excellent job! The customer service I received gets a grade of A. I was kept informed of the progress of the repair and all the staff were extremely helpful and courteous. Thank you for a very pleasant experience.