I love Krafts! Ruben is very helpful, friendly, great communicator, on top of it & honest! It’s my second time working with them & I wouldn’t go any where else. I highly recommend Krafts. I’ve been to other body shops, prices them out & have see there work...no ones better then Krafts.
Paint work was great, however in lining up door and fender fit & finish was poor. I left yesterday and drove to San Jose and then Summit Road back to Aptos. Operating passenger door caused door to rub fender. I got home last night and bottom of the door was out and top of the door was way in. I loosened up bottom door hinge and pushed the door in and lined up the door to the fender and the door no longer scraped the fender. Looking at the top hinge, both doors were way in. I found the doors were already adjusted out as far as they would go. This morning I installed shims behind the body side of each top hinge so that the door lined up with the hood line. Also, inner fenders were replaced in March and the Driver side inner fender is is cracked at the side marker . So, I don’t know if it happened there, but it does affect fit and finish as the front fender and I was disappointed with fit on doors as you told me they were removed to get the paint match. You guys went out of your way to drop & pick up my wife, but you still had extra time with the car to make it right. Sorry for the story, but I did pay nearly $2K for this work.
Thanks for your work. The Tundra looks great, and the tailgate is easier to open than before the accident! Color match, even with metallic flake looks perfect.
Ruben was great. Thanks for treating my little job just like a big job.
You guys did a awesome jod, Thank you!
Ruben was very friendly, competent and polite. He gave me all the information I needed. I also appreciate, as an older woman, that he didn’t talk down to me! Thanks to all for a job well done!
Thanks for getting the work done so quickly.
Great customer service and communication
Vehicle Make : Mercedes Benz
As always professional and helpful and welcoming
Vehicle Make : Mercedes Benz
Excellent customer service to Ruben who was friendly
The cashier Was very welcoming with a big smile.
This is my second boo boo to Kraft’s Body Shop.
Damages were not my fault!
They treated me like family.
Without a doubt,
I will always recommend
your company if car owners
want their car to look like new!
????????????????????5 star rating
Thank you BB Wong
Kraft is a wonderful company that takes care of its clients like royalty
My first time there, and it was outstanding. Everyone was knowledgeable, helpful, friendly and professional.
Great service by all at Krafts Body Shop once again! Exceptional and I’l be returning again with the LR3
They were great with keeping me updated and had my car done when promised.
Give me a call ****-****-xxxx for details. A major complaint about my experience is lack of communication by the person I worked with.
I’d like to let you know about it. Too much for this comment box
Every person I encountered were friendly and helpful. Very professional and top customer service. I would recommend Kraft’s Body to anyone who needs car body work done. The arrangement of the car rental was very convenient since it was delivered there for me.
Very professional and friendly service
My car looks beautiful......just like new! In fact,
looks better than new. Thank you all so much!
Amazing customer service. Would recommend and come back for service. Thanks!