Vivian is excellent! R.P.
I had nothing but a pleasurable experience with the manager, the office, and the person who drove me home and picked me up. And your repairs were excellent. With your warranty I have no worries, and have and will send you customers. Sincerely, thank you!
Thank You for the great work on my car.also thank you to the awesome staff you have at your front office.
Warm welcoming customer service. Excellent work on repairs. Fair pricing.
Vivian is awesome!
Angela and Vivien were a pleasure to deal with.
Vivian was great ! Thank you for the help :)
I was we'll informed of the progress of the repairs on my vehicle on a daily basis which I was very pleased about. My vehicle was completed in a timely manner even a day earlier than was originally given and the customer service was top notch and very pleasant to work with. Thank you all!
I'm very satisfied with the repair Fix Auto had done with my Mustang. I highly will recomend Fix Auto team.
Very thorough and professional. Great customer service provided by Vivian and Angela. My car was only in shop 2 days. Lifeteam warranty on service is a plus. Will use body shop again when needed. 10 out of 10. Very satisfied customer.
It was fast service. The girls were nice and detailed
I have had Fix Auto service my vehicles numerous times. The excellent customer service keeps me coming back. I had run off the curb and the side of my car had popped out. When I drove up to Fix Auto, a service personnel was walking by. I asked him to take a look at it. He not only took a look T it, he popped it back into place and told me to have a nice evening. A second occurrence of outstanding customer service was when my roommate parked my car against a box and scratched the paint. I dropped by Fix Auto to get an estimate. The service personnel went and retrieved his buffer and took 5 minutes to make the scratches disappear. He also told me to have a good evening. Where can you get this over-the-top kind of customer service with a pleasant attitude, a kind statement to have a great day, and don't forget about us for your car repairs? I can answer that - Fix Auto! You guys are the best!!!
Great job, everyone was friendly and efficient. Well done!
I have a brand new car and was very skeptical about anyone handling but Fix Auto, Dealership recommended was the best choice I made for the repair of my car including life time warranty!
You met our needs at every point of the repair and restoration process. Steven and Vivian were outstanding. 10 on a scale or **** to 10!
I was assisted by Will and Judy. They kept me up to date through the entire process. Both were very diligent, and accommodating. I continue for by business with this location and would definitely refer friends and family.
Excellent service y fast tk very much for everything
I was very happy with my truck
I would like to say thank you to everyone who assisted in the repair of my car and also a super thanks to Ms. Vivian you are "AWESOME".
Fix Auto was great the staff was awesome and they did a great job fixin gnome my vehicle. I couldn't ask for anthing else.
Very fast and efficient service, thank you
Vivian and all the team was very helpful and made the whole process painless.
I don't generally gush. Nobody likes the inconvenience of being in a traffic accident, even if it's minor. Between Fix Auto and AAA, it was about as non-aggravating as such things can be.
Everyone was pleasant and helpful, the repair was done in less than the estimated time, and it looks as good as it did before the accident.
No complaints from me, which is about as good as you're likely to do.
Service was great! Even though my car was in there a little longer than expected they kept me updated through the whole process and did a great job!
Great service excellexcellent work
You all made my experience easy and painless. Great customer service. Thank you.
Vivian & Judy are the best!!!!
Al did an awesome job on the paint my car looks great !
Excellent communication during the entire process. Completed all repairs before expected date. I definitely would recommend this body shop.
My car looks really really good. The guys performed excellent work, it shows, and I'm very grateful. So thank you guys for all your work and the speed of the repairs. Also, you guys washed it and vacuumed it, and that was really really really nice. It was a good feeling to get my car back looking the way it does. Thank you so much.
Great. Experience. Professional friendly service
Everyone was very helpful, answered all my questions, and kept me informed through every step of the repair. I will definitely refer my friends and family to FixAuto.
Our experience with our repairs were completed with high quality and top notch customer service.
Great communication and very professional.
Great customer service, fast service my car was in on Monday and out in 3 days thanks
Staff were polite, friendly and heipful. Job was done earlier than projected and car looks like new. Judy was especially helpful in arranging for servicing at Crown Toyota as soon as Fix Auto work was done.
Looks very good and was done in 3 days I am totally satisfied with the work and customer service
i had been updated mostly everyday which is very convenient so I know what is happening on my car.Great job ,well done.Thank you so much.
pleasant experience...very helpful
Angela was great through the whole process.
I am a very finicky person and question any service in reguards to my car.
I have to say that the FIX auto staff at Ontario California are very professional and helpful. The FIX auto staff informed me and help me with anything needed.
I had the most promp and helpful experience getting my car fixed.
Thank you guys, I think you are the best and I will always come back to you and direct anyone needing any body work for their vehicle.
Great job! Vivian was extremely helpful and made the whole process as painless and hassle free as possible! Would definitely recommend!
Vehicle Make : Volkswagen
We are completely satisfied with all the work done to our vehicle. Everyone I came in contact with was very helpful, courteous and knowledgeable about what was going on with our vehicle. A special thanks to Vivian Briseno for keeping us updated on a regular basis. She was very thorough with follow ups. She was very pleasant to work with and answered all my questions.
Car was clean, paint looked body work awesome
Angela was the employee that I was dealing with. She contacted me each day with the status of my truck and she answered all of my questions tha I had. My truck was fixed in 14 days & everything looked great. This was the best service that I've ever received. Thank your team and everyone who helped with my vehicle repair.
Great job fixing car and done ahead of original schedule
Angela was great service was awesome
Excellent service -- including both a knowledgeable & courteous staff.
The overall customer service that i recieved at fix Auto was amazingly outstanding. This goes frombthe very first encounter with vivian briseno.i think you guys have the best employee.i always believe in the first impression and that is to say vivian was very explicitly professional and went far and beyound to explain details in a very friendly approach.give her our grattitute.you guys rock.
Courtesy and timely feedback always. Repairs done quickly. Thank you.
Outstanding workmanship the company showed a great amount of empathy for my situation if the need arises I'll definitely use your company again
Fix Auto Ontario has one of the best services ever...
I was surprised and pleased that the job was done as quickly as it was. The customer service was exemplary. I will highly recommend you to othrrs.
The quality of customer service is one of the best I've ever experienced. Jeannie and Vivian did an excellent job of explaining the job scope and notifying me on the status of my vehicle repairs throughout the whole process.
Vivian offers great customer service.
The word speller that you use isn't very good or the person sending the updates doesn't check to see if the messages are correctly spelled and make sense,
Employees are helpful and the general manager Steve Grech has excellent problem solvi.ng skills.
Fix Auto is a great company, and everyone is so helpful. I will cerainy recommend this company to anyone who asks.
I appreciate everyone's immediate attention from the moment I arrived. Sal was very kind in making sure my car looked perfect for me and offered to clean any spots I saw. I can't remember the other gentlemens name (sorry) but he was very helpful and concerned that I was satisfied and even helped me with showing me where the code is for my radio. Vivian was always keeping me informed of the progress of my car the whole time it was in repair and was very sweet when she was closing me out. Thank you all for your service and great customer service.
Great customer service. I enjoyed the updates via text msg. Everyone friendly. I appreciated the ride home and the free repair of putting the Door molding back on. Will return for future repairs. Thank you for the excellent service
Thank you fix auto team for doing such a great job on repairing my car and for doing it so quickly!
Unfortunately I have been to this Ontario location
on more then one occasion. The good news is your staff is so professional, kind and thoughtfu. Because of this, I have promoted Fix Auto to my family and friends. Thank you for the dedication to service. Obviously your staff is properly trained in customer service.
Thank you, Mr Art Cota
Mr. Art Cota
The staff at fix Auto was wonderful we had minor issues with parts arriving but at the end of the day I was satisfied with the work. The staff also kept me updated daily on the status of my car and inform me when it was time to come get it
Vivian was really kind and a pleaseure to deal with. If she represents how everyone is in your company then I would say this has been the best experience I have encountered in the customer service industry.
Our entire experience was great! From our initial day when Fix auto arranged to have our car picked up at our home, all the way up to our pick up day. We've been very happy & satisfied with everything that your company has done for us and our vehicle. It was so wonder to have Manager Steve, arrange to supply us with a rental car for free due to a change in our initial pick up date being postponed. Vivian and Judy have been a great help in everything during this whole process and keeping us apprised with the status of our vehicle. Each and every very person that we dealt with have been wonderful. We'll definitely recommend your company to family and friends and will definitely return tonhave your company help us again if we need any body work for our vehicles in the future. Thanks so much again!
You guys were awesome and very kind!! Thank you for fixing my car in such a timely matter
The representatives I worked with were kind a professional. A good customer experience. I was also kept up to date on the status of my vehicle.
Very good service. Very friendly and professional.
No!!! I would like someone from Corporate to call me. ****-****-xxxx. Also the Manager there is very unprofessional!
Vivain Briseno was great. She is an Awesome replacement for Chandice Manley who is a great employee of Fix Auto. Thank you.
They are so friendly and love how fast I got my car back... It looks like it's a brand new car again!! Definitely will go there again..
Was repaired in a very timely manner. Thank you.
Unfortunately over the last couple years we have needed body work repairs yo 4 different vehicles. We have returned to fix auto Ontario because of their professional employees and quality work.
We were extremely happy with your customer service. Judy went above and beyond to make sure everything was done. Would highly recommend your business.
All employees excellent, immediate notifications, prompt repair, and my car looks brand new.
Thanks for your service the was great and clean l 'm real happy!!!!
They did an awesome job and things went very smoothly! Thank you
Great communication throughout the time was in shop. Vivian and hai were great. Went above and beyond and exceedid my expectations. Would recommend to freinds and family.
Great service! Very impressed with customers service. Vivienne was awesome. Will definitely recommend Fix Auto to everyone.
Thank you Fix Auto ????
Thanks, the job looks very nice. The communication via email has been great.
The service time was ridiculous long 5 weeks. The updates were not accurate. The service agent Vivian was not customer service oriented! Did not understand that I needed my vehicle as I did not have a rental .
Thank you for making my visit a pleasant one
Love being updated on the progress of the vehicle repairs online. Friendly staff too!
Great service and quality work.
Viviana, has excellent customer service, happy to choose your repair shop????
It looked very good thank you for all the hard work GaryStotts
Vehicle Make : Volkswagen
Great service! Thank you so much
Everything was great as promised
Car repair came out outstanding
Overall it was a great service! I liked that I was updated thru email about the progress of my vehicle. The front desk ladies where really nice and helpful. Would recommend this place to friends and family.
Everyone was super nice and they did a great job in a timely manner. Thank you for everything!
My car looks great. Thank you for keeping me updated on the repairs and having my car done quickly!
Judy was extremely helpful throughout this process. We were very satisfied. If ever in the future we need car repairs,we will definately come to Fix Auto.
Great awareness always kept this in for quality service and a friendship when you go there to pick up your car I was impressed fantastic job I felt like I I know I will refer others to Fix Auto thanks for such great service in the car looks terrific
The cust service rep handling our paperwork at pickup was slightly irritated and it showed. I dealt with her co-worker (Coral) at check-in and she was very courteous The manager was professional and addressed our concerns about the color match.
Great from start to finish
Fast, professional and friendly. Thank you!
Very friendly and accommodating.
Very professional and friendly staff. Great work all around. I was well informed with the progress of my repairs. They met their estimated deadline.
This is the 3rd time I've had my car at Fix Auto and all 3 times I was extremely satisfied with the repair to my car and the customer service is impeccable!!!
Mejor que los demas gracias
Very well organized, kept me informed the whole time and staff are very helpful.
Appreciated the prompt service and repair was completed in a timely manner. Thanks so much!
Amazing experience with fix auto . Shandice in Ontario is great ! It was quick , effortless . I was in and out with in 10-15 minutes each time . They constantly communicated what was going on with the parts and time with my vehicle . A -**** top knotch service . Will definitely recommend !
An air conditionser has been broken after you repaired it.
It WAS BEEN NEVER BROKEN to 3/8/2016 after I purchased a brand new car.
I THINK YOU BROKE IT. When you fix it.
However, I regard it was the thing by the fault.
Therefore please return air conditioning to an original normal state immediately.
I give Fix Auto a 10 in Customer Service and a 10 on the repair work they did on my Chevy Tahoe I liked how a text came to my phone everyday with daily updates..Thank you Fix Auto.
Repair took longer than expected, due to parts availability from manufacturer. However fix and my rep Vivian kept me updated. That was very much appreciated.
you guys rock..keep up the good work...
Car was damaged on inspection and some panels were not aligned.
I am so happy to have my car back,Fix Auto was Great at giving me updates on the progress of my car. It was night time when I picked up my car but it looks GREAT! I will take a closer look in the morning. I am very happy! Thank you to everyone at Fix Auto for making my new baby pretty again!!!Shari C
Fix Auto has the most courteous, helpful, friendly employees!
Vivian was excellent to work with and she made sure everything was taken care of so I didn't have to worry about anything. Thank you very much.
Fix it auto was very accommodating in assisting also informative and friendly. Fast, and made my experience over all a job well done! Fantastic!! Thank u very much ????????
I was very satisfied,I just want to thank everyone at Fix Auto for the tremendous amazing work performed,Again thank you so much.
They're quick and very professional. I am glad that I have them do the repair... Definitely recommended.
You guys were great! Thank you so much.
Great job. Thank you for everything
Everyone was so kind and helpful. I also liked getting texts updating me on the status of my car repair. When I picked yp my car it was nice and clean, vacuumed and everything. Thank you so much
I had a great customer care exprience. Also chandice Manley was very helpful.
CHANDICE was great in noticing the damage which I didn't see. Thank you for your professionalism.
STEVE, MANAGER, was superb n I'm thankful for following through his promise and going beyond. I didn't expect to have my entire lower bumper to be completely free of scratches and my fog light replaced free of charge! GOD BLESS YOU AND YOUR BUSINESS!
Everyone was friendly and knowledgeable.
I just wanted to say hello and thank you all for the excellent job everyone who partook in the repair of my Silverado. And that my friends is rare in todays society. I will unwaveringly recommend Fix Auto to anyone in need of your services and again, thank you all and enjoy this new year.
Great job! Great communication!
Vivian was awesome! She kept me updated throughout the entire process, and she assured I was 100% satisfied with my car before I left. I would bring my other car in just because I know anything they do will be awesome. Little Debbie hooked it up!
Thank your for repairing my car you guys always do a great job and would
Not trust my car to anyone else
I had to wait 45 mins past my appt time when dropping off 45 mins when picking up but other than that i am satisfied.
It really does look like was never damaged or repaired.
Excellent service. Vivian is the best representative you have. I would recommend your facility to one and all. Thank you.
Great workmanship. Have used Fix before. Would recommend to our friends and family,if the need arises.
Thank you for cleaning my car.
You guys really kept me updated on my truck...Thanks
Excellent work Completed ahead of scheduleCompleted Would recommend them to anyone
We were very happy with the updates and professionalism shown. Also, the car looks great. There was however a 100 mile discrepancy between when we left it and when we picked it up. The work done did not account for road testing.
Thank you for keeping me updated with estimated completion of work...I had a great experience...I did not need to call to find out on the status of the car....thank you very much for an outstanding service????
Best service I have ever experienced
Vehicle Make : Volkswagen
Efficient. Professional. Excellent repair.
Li haven't seeny car yet but customer service was good
Courteous, Professional, kind & understanding. I will spread the word about a beautiful team! Thank you all very much
The repairs were done much faster than I anticipated. The car looks great. I'm very satisfied.
Pleasant experience the entire way. Loved daily text updates. Staff was professional and treated us with respect.
THANKS. YOU DO A GREAT JOB ON MY TRUCK THANK YOU VERY MUCH....
Very professional, thorough and the attention to detail is superb.
All was great, I will keep an eye just in case something is wrong about the repair.
The employees were very helpful and courteous. Thank you for the very quick repairs! I very much value the work ethic of your employees.
Job very well done,thank you
I wasn't feeling well when I first came to drop off my car. I appreciated the explanation of the process and being able to leave my car to someone I felt I could trust. So I could go home and take care of myself. I was kept updated and the car was finished quicker than I thought and for less than I had anticipated. I feel I got a bargain and my car looks good.
Steve did a great job walking me through the process of what was going to be done to my car and even stayed past closing time to wait for me to drop off my car. Had no issues with the process whatsoever, and would definitely come back again. Thank you!
Very happy with the way you treated me and my truck
Completely satisfied , the employees are great!
Excellent customers service. Outstanding repair. Went up and beyond the call of duty. I'm a first time customers was overjoyed with my experience. I will make them my number one choice for auto repair. Thank you again. ????????????????????????????????????????ten stars
Very very happy. Fit and finish excellent. We were treated very well. Friendly and professional.
This is the second time I've had your company repair my truck, you must be doing something right. The customer service is amazing, the mechanics are very great at explaining any questions you may have. I would definitely recommend to anyone who needs help like me. Thx again Fix Auto
Terrible service installed used parts did not reinstall emblem and did not secure fender cover which was damaged due to being loose.
Customer satisfaction should always be the first !!
Yes, i am completely satisfied with the level of customer service, attention to detail and incredible craftsmanship. Amazin job! Thanks so much!
You made the whole handling of fixing my 2014 honda CRV very easy & fast
I'm very pleased with clean & efficient you were on work done to fix my car.
Almost everything in the van was fixed to my liking except for the drivers key hole. My van was broken into and vandalized. The key hole functions but you can visibly see the damaged down to it. I feel it she'd have been fixed and changed along with the rest of the damaged.
They always do beautiful body work
Steve did an amazing job taking care of the repairs on my sons 2013 Toyota Tacoma - he handled the entire situation with Alliance insurance company very professionally and always kept us updated on the entire process from beginning to end! The entire Fix-Auto team was helpful and efficient relaying messages and returning calls promptly. Thank you so much for the great service my son was extremely happy to have his truck back. We drove away with confidence and total satisfaction - unfortunately the whole process took longer than anticipated due to circumstances out of your company and customers control it was a pleasure doing business with steve and team. Thanks again, Debra, Johnny and Robert L
Yes, I The Car drives Like New. Excellent Customer Service. Thank Everyone their.
Vehicle Make : Mitsubishi
Keep up the good work, thanks for the amazing work :)
The staff was friendly and helpful. I appreciated the texts to let me know the status of my repair
I appreciated how quickly my car was repaired as well as the status updates.
Thank you for a great job!!! It turned out awesome. Everyone was professional and always kept in touch with the progress. Steve especially was great because he was always honest and easy to get a hold of for any questions. Thanks again.
Excelente y muchas gracias por hacer bien su trabajo los recomendare a mis amigos
Judy was great. She kept me informed throughout the process and on the final stages. Car looks as new as I just recently got it. I will definitely suggest FixAuto to my friends and family! Joe Lytle.
The entire staff at Fix Auto is awesome & so professional. Especially Steve & Chandice. This is my second great experience with Fix Auto & I will highly recommend this shop to anyone.
I highly recommend fix auto my experience was amazing great customer service love that I was always updated on the status on my car and just how the supervisor was willing to go out of his way to help me.
Thank you for outstanding customer service and workmanships.
Great job and awesome customer service
Everything went very smoothly. The staff is friendly and very accommodating.
Very courteous & professional. I would highly recommend
Would definitely use your facility again if the need arises.
Got the job done really quick. Very friendly staff, also like that they would text me with updates and also emails.
Candice was awesome to deal with. Car was actually completed earlier than expected.