Great service. Everyone was really nice. Quick turnaround.
Shannon and the other staff are incredible. She made sure that I was informed of everything going on everytime I called in. The status alerts sent via text or email can use improvements. But other than that keep up the good work!
My serviceman Jerry, was proffessional, polite, and thorough. He explained the Service King procedures and followed thru with each and every detail. I am pleased, satisfied, and grateful for all the quality and excellence put into the work done on my 2007 Toyota Sienna at Service King...from start to finish..Jerry made sure I was totally taken care of...and he did!!
Thanks for the excellent job
The replacement parts look good and the paint job too.
I am thoroughly satisfied! Thanks Service King and USAA! Also thanks to Enterprise Car Rental. All of you provided us with an excellent experience! Once again thanks guys, job well done!
Lots of communication with updates about the progress of my car repair. Staff was very nice.
Adam gave me the type of Customer Service that you just don't find nowadays: He made me feel like my car was the most important thing in the world and that I was his #**** customer. He provided constant updates on the repair and delivered the car in perfect condition. Thank you so much so Adam and Repair King. I will be sure to come back.
Excellent work in repairing the car. However, I was unsatisfied with how the car was returned to me as the interior of the car was covered in a very fine dust. I actually had to get a 120 detail to get it cleaned.
Fantastic job and service
Everyone was very professional.
Vehicle Make : Mini Cooper
The Service King team was very friendly and professional. I received text updates as well as telephone updates and useful advice on dealing with the repairs. Great experience!
Shannon was great! She was super helpful, friendly and professional. My car looks great. I appreciated the updates via text as well.
The entire staff was very professional and completed my vehicle before the ecd
Thank you VERY much! You guys did a great job! The car looks great, and the inside is the cleanest I have seen it in a VERY long time!
Vehicle Make : Volkswagen
Very professional! Thank you for everything
Very helpful and polite,thank you.
Amazing service, very quick and responsible.
Quality repair and Quick Service, thanks to Jerry and everyone at the Ferndale facility.
They were very accommodating and finish the work quicker than I expected. They went above and beyond to provide excellent customer service. The work completed was quality and I am happy with the whole experience.
In this world of a drastic decline in customer service, this team was outstanding in all areas.
Polite efficient and professional
The estimated date of completion was accurate..I was kept up to date on the progress and my car looks great. Thanks!
Thank you quick repair of car. Loved the service
I love both my appraiser and Shannon at the front desk. They are both so nice and always make my experience easy and pleasant.
The attention to detail and great communication regarding
status of repair were exceptional. The repair work appears flawless.
Things went smoothly, very easy for me, staff was very friendly and helpful. I liked the text message updates.
The vechicle was completed earlier than I expected . The text messages were great keeping me updated on the progress of the vehicle.
Service as well as all the employees at service king were excellent
Everyone was friendly and very helpful. The work was done in a timely fashion. I am extremely satisfied! Thank you!
The car looks great! What an awesome team! The office manager at the Ferndale location, Shannon,was awesome. She kept me informed at every step. Every question I had, she answered without skipping a beat. Great attitude, and professional. Adam, who did my estimate, was knowledgeable, and professional as well. Hopefully, I won't need these types of service again, but if I do, I know where to go.
My car was ready ahead of schedule and looked great.
Fast, courteous service, completed quickly and to my satisfaction
Quality repair work and very professional
Everyone at service king was awesome !!!! Very caring and accommodating with my vehicle. I would recommend them to my family and Friends. Great job....THANKS
The whole staff was focused on every little detail to make sure the car was finished to my complete satisfaction!!
Well done and thank you,
I would not have a problem with using your service again.
Everything was fantastic!!!
The staff was excellent. They showed excellent customer service.
I was at enterprise when I was informed that I had almost a 400 dollar bill. When they called you to inform you, you then said you would only pay until the 5th when my car was finished. This had nothing to do with the insurance company. You moved my expected finish date several times, and when I spoke to you last week about picking my car up earlier today nothing was mentioned to me about having to pay out of pocket for the days that the car was sitting there. Just wish communication would of been better on your end.
I was completely satisfied. Shannon and Adam were both great to work with. Great job!
I forgot to sign my comments which you've just recieved. I know that you have my #, but I would like to add my signature.
RONALD S. FIGOT
Thank you for your good wirk.
Very happy with the work and staff at Service King in Ferndale,Mi. Jerry Mcloed was great to work with and keep me updated all the time. Great experience.
Beautiful job on my car! Excellent service .
Gladly recommend you to I know
The worst service EVER! I have a scratch on my front bumper which is supposedly new. The paint job is shoddy. My horn is not working correctly. The truck is not properly aligned. And the third party they sent my truck to for detailing for $200+ was not done properly. My passenger door is sticking from dried liquids/foods. I would NEVER recommend this place for service. NEVER!
Great customer service! My car looks fantastic
The employees were all very kind and polite. The time to repair my vehicle was very long (32 days). I received several vague but positive updates via text message, but when the painting equipment broke down and "they were set back a week) I was only notified the day before the original completion date when I CALLED to coordinate picking up the vehicle the following day. At that time, I was told it wouldn't be ready until the next week. I was not satisfied with the "updates" given after that time. I missed vacationing with my brother and family who were visiting from out of state. I was also disappointed that they had not been able to clean and detail the interior, like they had when they repaired my husband's vehicle (which took only 9 days despite significant damage).
Repairs took too long; accident occurred 05/31/16. Work started 06/14/16 and completed 07/20/16. Vehicle returned without any clean up.
Great job and excellent service
Excellent repair. I appreciated the continual updates I received throughout the process. Jerry was great to work with on the repair.
You treated my car like it was my baby. And updated me every day on its care. I'm thrilled with your service!
Everything was above and beyond my expectations. Great work!
Professional from the time I brought my automobile to the shop until I picked it up. Daily morning updates through texts. A real stress relief tactic. My personal property was placed neatly in a box in the trunk. Thanks!
Thank you for your communication and help! You made this experience very convenient for me
Very service oriented. They told me so much about what they were doing that I learned a few things about my car. Thanks.
The lady at the front dest was very unprofessional and seem to be prejudiced. Other than her unprofessional ways the service was good. Thank you. Cpl. Perry
The gentleman that handled my claim was very informative and helpful. And, I got my vehicle back early. Thanks!
I still have scratches on the bottom panel. Please call me to discuss this
Friendly, efficient team. Everyone treated me very well, especially your esimator Jerry McLeod. I will certainly use your services again for my auto repair needs.
I'm happy with the service
Beautiful job and on time!
from front room staff to adept craftsmen in the shop to our service coordinator, joe, a first rate experience.
continues the exceptional tradition and legacy of larry **** and autometrics.
People were very friendly,kept me update on my vehicle, over all review vehicle look great, if I every need body work again, Service King be my first choice.
Thanks for cleaning my car better than I would have. Great work
Service was 100 % satisfactory
The service was excellent. Staff was friendly and professional.
Great service and great job. Jerry took great care of my car. Definitely will recommend to friends and family!
Job was very well done and was finished on time
Great job and appreciated Jerrys help through the process.
Great service from day I dropped off my car!!!
This was by far the best experience I've had with a repair shop. Everyone was courteous and professional. Service King reassured me every step of the way with text messages about the progress. And Jerry was so helpful and explained things so I could understand. I will recommend Service King to everyone I know. I truly appreciate the wonderful job well done.
My work was done on time as promised and as quoted. I am very pleased with the service and professionalism of the personnel. Bob ****
I appreciated being kept up-to-date on the progress of my car repairs.
SUV was repaired ahead of schedule which was very much appreciated.
Staff extremely helpful and professional.
Great professional job; customer service was outstanding.
Service was excellent the general manager is extremely friendly and helpful
I had a wonderful experience with Service King it was very professional and I had peace of mind knowing the progress of the repairs on my vehicle. I was very pleased with the updated text messages keeping me informed. Thank you all for taking care of my baby, she looks as pretty as the day I bought her.
Looks good and done ahead of schedule.
Jerry is a true professional and awesome to work with. He let me know what was going on with my vehicle from start to finish.
Michael was a great help during the time my Jeep was repaired. He was very good at updating me each week and was very professional.
this was the single worse experience I've had in a while. The "shop" chose to communicate with my husband only, No one from the shop informed me of anything regarding my car, and the worst of all was that my integrity was questioned by the representative who told my husband that I was trying to get the shop to make repairs on my vehicle that didn't occur from my accident, I haven't driven my car yet but according to my husband, who picked up the car yesterday 2-17-16, he drove over a bump in the road and the rear of the car "jump or hopped to the right"... He also said that the car is "loud" and it sounds like the muffler. The muffler is addressed in the appraisal report with a price next to it. My husband states that it was NOT fixed.
The service was very professional
I appreciate all the updates as the process yook place. Everyone I had to talk to or encounter were kind and considerate. My van was returned to me Clean!!! Thank you.
And better people.
Really appreciated the text message updates
Very happy. Finished job two days earlier than anticipated. Good customer service, easy and convenient.
Vehicle Make : Volkswagen
I've used Autometric for the past couple of repairs to my vehicle, and I am continually impressed with the professionalism and courtesy. I recommend them highly to anyone who needs their services!
#**** Not my first time there
You guy's rock the updates were a first for me and .my vehicle looked awesome kudos to you and your team for a job well done I shall recommend you guy's to all.once again I thank you sincerely Arthur Peterson
I had the best service ever! Everybody was so nice and I loved getting the text updates from you guys. My car looks better than it did before. I would recommend this place to anyone and everyone.
The impact of the collision on the car was certainty not enough to have power steering problems. I had no issues with power steering prior to bringing the car to Auto Metric. All of a sudden the car is difficult to steer and the power steering light is on. At this point of can't afford another rental and I can't afford the pay the dealership hundreds of dollars because I know Auto Metric will say they're not responsible! By the way I would have return the vehicle, but you guys close at 6 pm.
Good work, always. Thanks
Y'all did a very great job it still looks new thanks y'all again
The car looked so good, I hate to trade it in pna new suv
I was very pleased with the all of the repairs on my car. The car looks beautiful!
I have enjoyed the professionalism of the company. Thank you for making everything go smoothly.
Vehicle Make : Volkswagen
Great staff; excellent job. Went above and beyond, completely cleaning car's interior. Regularly kept in touch about work's progress.
Jerry made my experience wonderful. He was accommodating, professional, courteous and knowledgable. He deserves many accolades for representing Autometric Collision well. The receptionists (?Ashley) were also so courteous and pleasant. They even washed my car and offered to drop off my car to my place of employment. I will definitely recommend your company to others! Thank you!
Like the service I received job well done
My car looks beautiful! Even the inside looked detailed and smelled good! I am so glad the paint match is perfect, the engine gleams, and I have my Subaru Forester AWD back just in time for the snow that's already starting. A special thanks to the most professional, calm, and patient Mr. Jerry McLeod, who kept me informed every step of the way and allayed my concerns, and the mechanic, mr. K. Neal, who made my car look good as new, as well as " S.H" (I assume the other mechanic whose initials are on the paperwork?)-- really everyone at Autometric. You are all a top-notch team who care about what you do, and it shows. I will recommend you to anyone needing auto repair work.
You gave me something to be very thankful for this Thanksgiving!