Your rep, Brett Cable was efficient, friendly, knowledgeable and polite.
Mike Van Loo treats every customer's car like it was his own. The work is always perfect and the car always comes back looking good as new . . . and maybe better! I appreciate the skill and workmanship of the technicians. Brett and Stacey up front are always warm, welcoming and helpful. Thank you for another job well done!
The best and most stress free process that I have experienced.
Excellent customer service and oversight.
Everything was repaired well, smooth finish, and cleaned interior. Very nice.
Very pleased would go back anytime
Brett cable service advisor was very professional and did a good follow up on the status of the service from start to finish.
The jeep looked great, thank you!
Service King is not the equal to Autometric which it bought out. I realized it the very first day when entered the office to ask for an appraisal. I felt like I was interrupting or disturbing the three men in the front office to help me. The first person didn't even introduce himself. I had to ask him his name. Today I picked up my car and after 10 days in service the touch up on the front bumper which was promised initially and the reminded when my wife dropped off the car was never done. When I drove off for home, I realized the windows had not even been cleaned. Definitely not the detailing service Autometric provided.
Vehicle Make : Volkswagen
The car was exceptionally clean.
The professionalism with which you dealt with the whole situation was amazing, everything is done perfectly and the updates about the ongoing repair was very appreciated. Thank you again for a terrific job ,
Brett kept me updated often which I appreciated. Thank you.
None better! Well organized , efficient, polite
And efficient! My car looks like the day it left the dealership! I wouldn't go anywhere else!
I was very impressed with the efficiency and organization of the service. Device King was so clean and friendly that it took the sting out of why I was there. I loved the text updates every day. A real class operation.
Great service! Quick turn around! Courteous employees!
Autometrics is the greatest!
I have been working with them for years.
This is the first time I worked with Brett.
He is a wonderful addition to the team.
I give Brett and Autometrics an 11 out of 10 rating.
I've used this service on multiple occasions my car always comes back in a condition that exceeds my expectations. They also return the car thouroughly clean and immaculate lookin like it just came from the showroom new.
Very happy with the entire experience. They were attentive to every detail , thorough and efficient.
Don't change Autometric quality
The work on my Charger was excellent. I love Service King, and Brett was so awesome, friendly and helpful.
Nick mcready made the difference- honest and informed
Loved that my car came back clean inside and out
Nick made me feel comfortable, and he showed total excellence in his caring for my car. I will be back and I will tell others to go to Nick for services!
It is my pleasure to tell you about my awesome experience with your company. I am soooooooo happy with my car it looks even better than it did when I purchased it 4 years ago.And not only my car but from the moment I entered the building and talked with the receptionist to talking with Mr.Donald Schulte who is absolutely amazing. And picking up my car on Friday before the Dream Cruise and drop my top put the icing on the cake. I have been telling everyone about Service King and your name speaks for itself The King of Service. Thanks each and everyone who had anything to do with my beautiful new car.You all Rock.P.S Thank you again and again Donald words can't even express my appreciation. Thank you. Have a Blessed One.
Everything went very well. Great service
Great service both at the office and with the repairs
This was my second experience and it even surpassed my first, my car was done 2 days early!!! Tbsnj you Brian
Very nice experience. Great communication, thanks!
Job well done and on time as promised.
Outstanding service, friendly knowledgeable service person (Brian) and fantastic communication!
Perfectly professional - timely
Your painters are masters and difficult color matching!
I'm very please with everything
My only complaint was there was i didn't have aenough gas to get home ( i only live 5 min away)
I was kept informed at all times. The car was completed when promised. The service staff was courteous and efficient.
A+. Phenomenal work and customer service. Will recommend to all friends and family who need collision related repairs.
I was really impressed that my service advisor kept his word to update me every other day on the progress of my repairs! The car looks great and was delivered a day earlier than first promised.
I have complete trust in the quality of work at Autometric . My family has used this facility for years.
The work done exactly as I expected from a PORSCHE approved collision center. Excellent workmanship, perfect paint match, and on time.
I had an excellent experience at the Service King facility located in Pontiac, MI with my Mercedes-Benz E350 4matic. Brian Michel and the entire staff treated me with respect and were very accommodating. Brian kept me informed daily with text messages as to the status of my car and they were able to complete the job one day early. The car was presented to me professionally cleaned and looking like new. I will always recommend this facility to anyone who owns a German or exotic European car.
Very professional, job done very quickly, car returned very clean.
Nick McCready is a top notch and outstanding guy. I like him personally and professionally. He has always treated me right and I am happy to leave my car in his hands. Keep Nick happy and you will keep a happy customer base.
And since you asked I feel the need to give some addl feedback. First let me say I hope I don't offend the entity or person reading this. The brand Autometric Collison is a staple and recognized nameplate in the Detroit community. My humble opinion is this.... I don't believe you did yourself a favor by plastering Service King on the sign and doing away with the brand that has been many years in the making with customers such as the Red Wings, Bob Seger etc. "Service King" has an awful and generic ring to it, it sounds like a budget shop without class. Of course that is not the case!!!!
Ok. That's all the feedback I have. Keep Nick and the crew in BH happy and you should have a thriving business.
Loved the transparency thought the process, smooth and very talented at what they do, More then pleased!
Unbelievable repair job. Far exceeded my expectations! My expectations are perfection!
Appreciate the weekly updates and workmanship. Perry D
Paint matched vehicle very well
Don kept us in the loop of what was going on with my car. Excellent job--Owner Larry S
Don Schulte did a wonderful job of having my vehicle repaired. He kept me informed throughout the process, answered all my questions and was readily accessible. He had a good attitude and I would bring my car to him again.
Class organization! Thank-you
You were totally accommodated to my
Schedule-thank you ????
Yes very satisfied. Went a little above and beyond....
They expedited the repair of my car & finished working on it in less than a day!
Everyone was professional, courteous and friendly. I have had several of my cars worked on by this particular shop throughout the years and I always feel confident that my car is fully repaired when I get it back.
Everything was great service and everything
I am amazed at the beautiful body work. I really am impressed. Thanks you all. A special Thanks to Bob Hunt for his special attention to my baby. And Thanks so much for the updates each week
Best customer service you can possibly get. Both times I've had work done I've been 110% satisfied. Many thanks!
Love Don and the staff at Autometric!!!
Excellent service, detail and quality work
Excellent as usual. Thank you.
Good body fits great paint match /I had my truck detailed at a detail shop last summer you guys make them look like amateurs truck looked like new! Donald Schultz was great!
Friendly and professional kept me informed
Took a little longer than what I expected. However,I was pleased with the job completed.
Great service from the front desk to the completion of the repair. Excellent follow up on the progress. Up front on the estimate and completion day. No complaints and I can't think of how you could improve. Thanks
Thank you the car looks great, don did a great job getting it back to me in a timely manner.
Very good service and clean car
The staff is incredibly friendly and prompt and they even detailed my car when it was complete.
This was a terrific service experience.
Vehicle Make : Volkswagen
My vehicle was repaired quickly and the car looks great! Great job.
Brett Cable did a professional job of keeping me informed as to the repairs on my vehicle. The repairs look fantastic and my E350 looks much better , inside and out since I brought it on.
Brian was absolutely great. He dealt with everything and and got all issues handled.
Everyone was awesome! Car looks great. Timing was excellent.
Don Schulte kept us well informed about the progress, very polite and professional. The car was detailed at the end well above our expectations. Very pleasant experience.
Job well done. Everything went smoothly. Good job of communication.
Vehicle Make : Volkswagen
The work performed was outstanding!
The team came highly recommended. I understand why. Don Shulte was extremely knowledgeable, professional, yet warm and friendly. I will definitely send my friends to him. He went over and above any thing I expected. He took the time to show me how to read my manual and adjust my dashboard. I have messages on my car I had no idea that I have or what they meant. Thank you
Don Schulte was excellent!
Great customer service, professional & kept me well informed through the process.
Would highly recommend him to another customer.
Brian was excellent. I am very happy with the service I received.
Autometric steps up its game thanks
Outstanding! Outstanding! Outstanding!
Thank you for the expert workmanship and
communication throughout the entire process.
My car was immaculate when I picked it up and it was ready when promised. Love these guys.