Great repair service & even greater customer support.
They were great. Shelby and Vanessa were very compassionate, helpful, and informative. Hector was professional, knowledgeable, and took his time to explain everything. I was pleased with the professionalism and high level of customer service that I received.
Thank you so much for your kind and professional manner. I thank you for the continued updates on my car. Bob took his own time to drive me to Hertz when Hertz did not hold up their end of their deal. He waited at Hertz with me until I received my rental car. That is what I call service. I would definitely recommend Auto Fix to others. Thank you also for fixing my CRV so quickly.
Sincerely, April C
5 *****stars extraordinary work they went the extra mile.... the car looked amazing!n highly recommend to all my friends the best work I have ever seen..... looked like when I bought it new..... really impressed with the communication everything perfectly flowed very HAPPY!
A very good job and I kept informed on the progress daily.
Mr Gray made the process easy and quick.
Poor attention to detail. Paint on hood needs to be bugged to eliminate swirls. Bumper not sitting flush. Now I get to waste a day to bring car back for rework because it could not be done today.
I'm glad it didn't take long.
quick and did nice job......
I am still missing the plastic cover for the opening to the wires in the back hatch. Other than that I had an awesome experience and the customer service was great.
The staff are very polite . They above and beyond to take care of the client
I am completely satisfied. It looks just like it did, if not better thsn when I drove it off Honda's lot! I was kept apprised of each stage my car was in & it was completed sooner than expected. All staff was extremely friendly & made me feel "Right at home!"
Everyone was professional, and I liked the phone calls and texts on updates on my car. I hope I never have to come back, but if I have to, I will definitely come back to Fix Auto! Thank you so much for everything ????
You guys did a wonderful job
The Whole process went so smooth I was truly anazed!
From the ladies in the office to the actual work performed.
I would definitely recommend you
Thank You for making my experience a good one!!
The Fix Auto team was outstanding! They always kept me up to date with everything to make sure I was on track also my car was ready a lot earlier than expected and looked just like new! Any questions I had were knowledgeably answered! Overall great service extremely satisfied with their services.
Everything was done in a timely manner. Daily updates. They did exactly what they said they would. Friendly and professional staff
Surprised and grateful at the speed and thrilled with results. Would recommend you to my friends. Thank you.
The FixAuto team was very friendly and professional. All information was explained thoroughly. Updates happened often and the repair was completed in a timely manner on top of excelent workmanship.
great costumer service and awesome work I love how they fix my car
Also it was fast to finish got my car sooner than I thought .
I love how all the workers were always polite and would answer my questions.
The front desk team was the the driving point of my experience. Professionalism and excellence from start to finish!
This is the only place I would take my cars. Even though there is another fix auto right around the block from my home. I recommend this repair facility to everyone.
The staff were very nice and understanding. Vanessa was excellent. They did a great job in fixing my car and wasn't expecting them to clean the inside also. I am very pleased.
Great workon my car and excellent customer service.
Cameron provided outstanding service, very pleasant to work with.
good job.. you guys finished just exactly when i need it thanks
As before, the quality and expedition of the job is excellent. Also the customer service and attention has no comparison.
This is my third experience with Fix Auto and again it was incredible. The gals in the front office are always so courteous and helpful. Bob Dotson helped me out again with his expertise on what repairs were needed and he assured me that they will do a great job. I knew I had nothing to worry about because he's proven that to me on other jobs that their workmanship is the best. And he's right! My car looks like it's almost brand new ..it's a 2002! I have recommended Fix Auto to many of my friends without any hesitation. It's comforting to know that i can drop my car off there and not have to worry about anything. Plus they do keep you up to date on what's going on with your car! Isn't that nice!
Great people. Excellent workmanship. Fast. Trustworthy.
I felt very...very comfortable to use your services, the girls at the front office are very helpful. some one in charge hiring seems to be very knowledgeable. I like all of them and Vanessa's friendly smile. She is good.. transmits trust in all.
Service was quick and easy. Vanessa was able to clearly explain the entire process. Very friendly and able to accommodate me by organizing my pick up and drop off of the rental! I will be referring others to this body shop!
Thank to everyone that work the extra mile to help us.
Cameron was Wonderful! She was very professional and confident! I was quite impressed and if ever need help again I will specifically ask to work with her again. Not only did she make the entire process easy for me I was really pleased with the work done on my car .
You guys did an excellent job repairing my vehicle. Car looks brand new! Thank you!
I should emphasize that there are great, nice and very polite employees working at front counter.
But there is a major problem with your shop's quality control, communications between different shop managers/mechanics and front people which causes in different/contradictory phone calls/messages and texts sending to me which were just plain confusing and misleading.
Just an example, after driving out of lot, had to drive back because someonen in shop (mechanic!) forgot to "reset the car's program"and it was showing problem with the hood which there was none.
I had received text/phone message 2 hours earlier stating that the car is ready!
I am extremely satisfied with the service provided by Fix - the quality of auto body repair, the customer service, the updated, and the shuttle service were all top notch.
The one complaint I have is the fact that my pickup date was scheduled to be a day earlier than when I actually got it. Obviously, things happen, but a more timely update during that crucial time would improve the experience.
Overall, very happy with my choice of Fix and they lived up to my high expectations!
Front desk all the girls that i talked to were very professional and very helpful. Thank you girls.
Vanessa is the best !
Very helpful and informative.
Fantastic and fast job! Was kept in the loop the entire time. Staff was amazing!!!
The car looked great loved the new stripes the costumer service women we're all very nice and kind very helpful and great all through the process and the mechanics did an awesome job .
Thank you for all the updates and quick repair. The ladies in the office and gentlemen that looked at our vehicle were very nice.
The team at Fix Auto Anaheim are the best especially Cameron, Vanessa, and Jess. The level of professionalism, courtesy, and knowledge is something I have not seen at an establishment in quite some time. I was quite impressed. I have already recommended this place to a friend of mine. I also hardly ever take the time to do surveys unless it's for a bad experience. So for me to take to the time to complete this positive one says a lot. Thank you again Fix Auto Anaheim for taking such good care of my car!
All of the lady's at the front desk were very kind and helpful and also understood how I felt about what happened to my car and were also patient with me when I was waiting for the insurance company to get a hold of me about getting my car fixed. I would definitely go here again if I ever needed to again. Thank you all for the help and fixing my car along with keeping me informed about the progress on my vehicle
Vanessa was a fantastic customer representative and the repair team did a fantastic job!
I was very impressed with the courtesy and professionalism of the employees, and the quality of the work to my car. Everything was done exactly as promised. :)
I am very, very happy with the fix auto experience. I have used Macco/One Day Paint in the past and you guys were much better. Excellent job. 10 stars for all the staff.
Great job! Friendly and informative staff
Thank you for a job well done and making it happen really quick
Your entire staff is awesome! Great work!!
I haven't picked up my truck yet. Why am I getting all these text messages saying that I have and asking me if I'm satisfied? Fix Auto Anaheim still has my truck. I will let you know after I pick it up.
I was completely satisfied with Fix Auto's work. Everyone is very professional
and Bob Is always so couteous and friendly and works with you. He does what he says he's going to do and then some.
The gals in the front office are very thorough, so friendly and cheerful.
This is my second experience with Fix Auto and I will always trust them with my car. I've also recommended them to my friends.
Everything was done in a timely matter. Excellent communication with the progress on my car. Repair and paint job made it look like the car wasn't even in an accident. Corri and Cameron were very nice and welcoming. 20/10 satisfaction
Everyone was very nice from start to end. I liked how I was updated by text messaging.
From the minute I walked in, everyone treated me like family. The 3 ladies at the front desk offered coffee and doughnuts, and were very friendly and professional. The gentleman that did the initial appraisal was also very professional, explaining the various options I had, as well as recommendations. The entire process was painless. Overall, I would recommend Fix Auto to anyone.
Thank you for the great service and awesome friendly front desk staff. I would definetely recommend this shop to friends and family. Thank you so much and i appreciate the work you guys done to my car.
Thank you for keeping me updated on my cars status almost everyday and making it look brand new again!
The team was very professional. I am please with the work performed.
Cameron was professional and personable, and a true delight to work with.
You guys are super healpful from start to finish. I like the fact that you contact me along every step of the car repair. Absolutely happy I chose you guys to repair my car.
HI, you did a great job, thank you.
Everyone I spoke to was awesome, and friendly. Always kept me up to date on my vehicle.
Actually, your team made me feel right at home! Thank you for making my experience with fix auto 100% amazing! I'll make sure to refer everyone over! Great job!
I really liked how you guys kept us informed by text and also everyone i talked to was extremely nice!!
I enjoyed fix auto's service very much! My car is back as good as new and I would go back in a heart beat! (: good work fix auto! Keep it up!
I appreciated the update on the repair from Cory and her team at the front desk. Cory was very easy to speak with and was able to answer all my questions.
Awesome job way ahead of schedule and clean!!!
Everyone was very nice and pleasant to work with. Everything was explained very well and made sure if there were any questions it didn't feel like the question was silly
Dear Fix Auto Anahiem,
Front Office Staff was very nice and informative. The process was smooth and convenient. Management Don Gray was there to greet me, assured that my vehicle would be taken care of and end result would be very satisfactory.
WOW!! This shop has done a wonderful job on my vehicle repair. The whole time I was updated on status and my expectations were exceeded.
A huge Thank You to Don Gray and Staff!
Thank you guys so much she looks amazing
Daily updates appreciated
Everyone in the front was extra helpful. Corry was exceptional from the first time I called to drop the car. Liked the fact that she was willing to wait an extra time if needed. Luckily I got there with 4 minutes to spare. Everyone was great in contacting me like Jesse walking me through the process. Truck got fixed fast and will definitely recommend you guys to my family and friends.
Excellent customer service! The ladies at the front desk were awesome.
Perform good work and very nice staff
Friendly, helpful employees. Quick service, quick fix, and good communication with customers. Thanks!!!
Not my first visit here. Always satisfied with the results.
Whole experience was GREAT!????????????????????
The front desk gals were awesome!! Totally friendly, engaging, informative, with great attention to details. I appreciated their openness and genuine concern for the customer's satisfaction. I saw them attend to a few people while I was waiting for my paperwork and so I got to experience it myself and see them handle others with the same care!! The overall follow up and follow through was greatly appreciated too!!
This is the second time I bring my truck to your shop and I love the service. Your girls at the front desk are so nice and friendly. Plus my truck was done fast and it looks great. Thanks for all your help.
Each of your people was gracious, competent, and most helpful so that what could otherwise be an aggravating process was made simple and satisfying. Thank you!
Everybody was so professional and nice,
I work with customers so I know that you
Should treat people the way you want to
be treated and that's just what you guys do.
Very nice and comfortable experience I
will recommend your office. Thank you
Customer service was excellent! They updated me on the status of my car every other day. Their work was amazing!
Cameryn, Cory, Vanessa, ****, Donald, John, and everyone else at Fix Auto were amazing!!
First thing in the morning. The staff looked great. Wide awake and ready for the day. The waiting area was clean and stocked with coffee and snacks.
They helped me with a rental, however Hertz dropped the ****.
I was reassured that my car would be in great care. I liked the fact I was given the name of the person that would be in charge of the next steps. Jesse called me soon after dropping my car off.
The best thing about MY whole experience was that my car was back to me faster than I expected. Oh, I forgot to say my car looks beautiful. Thanks for all your help especially right before thanksgiving. Your company seems to have a great work ethic and believe it or not that's what really matters. I will recommend to my friends and family.
Blown away by the incredible service. I'd get into 5 more accidents just to work with them again. They take the stress off of the situation and create a smooth sailing experience from start to finish.
It's been a very good experience with all of your attention and all the work well done.you all game a very good servive.i thank you all for all your help in gettin my car fixed. Very satisfied.???? thanks again.
Courteous and very positive staff.
Vehicle Make : Mitsubishi
Car was ready sooner than expected. The paint matched perfectly and the car was super clean, inside and out. Thanks!
Cory did a fantastic job helping me with my car repair. She kept me thoroughly informed updating me fairly often. My car looked great when I retrieved it today. Thanks.
The whole team was very nice, and car look like new!!
Thank you very much
First, the staff were very friendly, efficient, and knowledgeable. I have been driving for fifty-five years. I have had body work on my vehicles about five times, and I have never worked with a group more professional than your staff. Not only is the work on my car great, but the constant communication about the status of my vehicle was something I had never encountered before. The timeline for the work to be performed and the documentation of costs was the best I have ever seen. Thank you.
You guys did such and excellent job! Your customer service is magnificent !
My car looked amazing! Thank you!!
Completely satisfied awesome service couldn't ask for more ????
Servico mmu bueno ... personas muy amables ... y me quede satisfecho en todos los sentidos mil grasias por su servicio :-)
Everyone was kind and pleasant to me. At eighty one years old that very important
Thank you for the repair.
I was told it would take 4-5 days to repair the truck. The update emails and occasional phone calls would tell me it would be done on time , next day, need to order parts, parts being delivered the next day, in paint, not in paint, 2 parts needed have to go in first before the rest of the parts can go together.... took about twice as long as quoted and rental truck returned, re-delivered, returned.... Parts came from Guaranty Chevrolet and that cost me another day. Should have taken it to Guaranty to save time. the one question the quote asked was what do I want to make sure gets done is "adjust the head lights" and when I drive up to a wall the right and left light pattern is different. I'm not a happy camper.
Amazing experience! Nice staff, no issues. Got my car back early!
Cameron and John were awesome! Loved working with them during a rather frustrating time.
I continue to be impressed by the level of service and professionalism that I receive from the entire team at Fix Anaheim.
Great customer service! The job was done beautifully. :)
Everyone there was great! Every al question I had was answered right away. Great staff. And my car looks great!
Everyone was very nice and kept me very informed.. such great customer service.
You guys are excellent, you did a wonderful job on my car. Definitely I will refer my friends and family members to Fix Auto Anaheim. Thanks.
This is the second time I have come to fix auto in Anaheim. Both times the staff has been extremely helpful and friendly. Both times my car was also returned looking brand new :D I will definitely recommend fix auto to friends and family. Thanks again!
Something is loose/noisy and I must bring it back tomorrow.
This was my best experience ever with a repair. My wife recently went through a nightmare of a time with one of your competitors. Honestly I came to you prepare for a long and arduous situation. Well I was greeted by Cameryn and offered coffee and given a brief form to fill out.
I was on my way before I could finish the coffee. I was updated during the repair,notified immediately when my car was ready. Cameryn greeted me by name Sat. My car looked great. Thank you for a great job. Hire or duplicate 3 more Cameryns.
I am more than pleased with the work and promptness of the service
100% Completely Satisfied!!!!
Everybody at Fix Auto was awesome and I would highly recommend them to anyone and everyone!
I was treated like I was part of their family - they are the best!
Very trustworthy and the work done on my vehicle was superb!
I received regular phone calls letting me know the status of my vehicle and when it was all said and done, my car looked like new.
Fix Auto is truly the best!
From the time I brought the car in for repair until I got it back, I was made to feel comfortable by your very friendly staff. The results were great. Thank you.
The whole process was smooth and timely. I was kept aware of every step and schedules. I am thrilled with the outcome and the service was superb!
You guys get the color right every time (a problem I've had in the past). Thanks to the whole team for such an outstanding job!
Great customer service - very helpful and friendly staff. Repairs were done in timely manner and all looks great. Thank you!
Excellent work and customer service I have used them twice and received nothing but 5star service.
I was treated very professionally
Huge thank you to Corey and Bob for caring enough to make sure my car was restored and my nerves were put at ease during the whole process. Thank you!
Incredible service and communication.
It was a excellent experience. They were very professional and made me feeled like family. Thank you for everything.
Vehicle Make : Volkswagen
I Was very satisfied with the image,professionalism and courtesy
Of the staf
Hands down one of the most friendly body shop in OC. They kept me updated from day one. Im very satisfied with how the car came out. I was on the phone with Bob, Madison, and Nisha. So friendly and on point on the Job. Thank you very much Fix Auto. I will definitely recommend your body shop to my friends and family.
Customer service and communication was key.
Everything was fantastic. Cory and John were very helpful
Thank you so much for a fantastic experience. Everything was a perfect ten.
Thank you. excellent service and attention
Completely professional, easy to work with. They were very helpful with the insurance company and rental agency. We were very satisfied. A pleasure to work with.
The ladies up front are great, very pleasant and friendly, Bob who handled my cast was also great. The work was great and the truck looks like new.
Everyone was very nice and very concerned with my satisfaction. I'm very happy.
Thank you for fixing my Honda. Did excellent job!
Staffs, front desk, drivers, and technician John were
I am very satisfied with the work that was done. All of you did a fantastic job. Keep up the good work & Thanks again.????????
The girls at the front desk where very helpful and made the whole experience easy and I felt they informed me about everything I needed to go and probably went above and beyond what they had too
Great communication, quality work, great turn around time.
i pulled down my sun visor and the whole entire visor came off passanger and driver and i was missing something at the back where my trunk is and where i put my sunglasses the thing wouldnt even come down to put my son glasses
I've never had an experience like this before and I honestly thought my car didn't have a chance. Bob was in charge of my car and I am so happy with the results. He is so awesome! Thank you once again my car looks amazing!!
The lady in the front desk made everything easy and the regular text updates were great.
The job was well done and in a timely manner. The staff is very friendly and helpful. Would gladly recommend Fix Auto to anyone.
Staff was great..i know the body man and **** at anaheim that worked on my car. Made me feel like any other customer.they do a great job. Thanks fix.
Everyone awesome including the ladies in the front and John who walked me through on how to make I got a rental car while my car being fixed. Customer service is A++++
Fantastic job... the accident never happened. :)
Everyone I came in contact with friendly and professional. Seamless repair, cannot tell any damage occurred.
Muchas grasias a todos un trabajo muy profesional muy buenos empleados todos te atienden muy bien muy agradecido con fin auto anaheim
The process was fast and painless everyone was professional and very courteous. Great customer service and I couldn't be happier with the way my car looks beautiful job!
Thank you for making the experience such a breeze. Corey (sp?) was energetic, warm, and eager to make sure I was taken care of and had my needs met. I appreciate the bag she gave me to transfer all my belongings to the rental vehicle. Hopefully I won't be back soon, but if I'm in another accident, I will gladly return.
Cory and Camryn were extremely helpful. They're greatly knowledgable and thorough with any concerns I've had as far as how the process will go. Thanks for a great experience.
The paint color was perfect, the car looked like it had never been damaged.
Everyone was very nice and helpful.
The work to repair my Jeep Commander was fantastic. The repairs made were so good I was actually glad it was rear ended.The girls in the front desk are very efficient ready to assist and we'll informed. Bob Dotson very professional and you trust him. Very hospitable company. I would recommend Fix Auto Anaheim to everyone who needs work done. I would not go any place from now on. Thank you Fix Auto. Frank L
I love your service. I am 100% will recommended your company. Your staff are very friendly and helpful.
They had my car fixed in a timley matter, regardless what I read on their reviews, they did an amazing job with my vehicle and loved the text messages regarding any updates or delays. Thank you, Anna
Excellent repairs, thank you.
There are grease stains on my headliner. I'm going to take it back in next week to have it fixed.
Fix Auto was informative, efficient, and quick with repairs. The employees had good customer service.
We so appreciate all your help and support keeping us informed through the process. Great job n I'd recommend you to anyone.
Ladies in the office were extremely efficient and helpful
O was very satisfied with what work was done. It was the most a person can give respect and helpfulness. I really appreciated each person working there, especially the manager. He got it done quick and professionaly, notified of everything that was going on in the process. I am deeply satisfied.
Nice results. John and the front counter staff were very professional. Will use Anaheim Fix Auto for my next fender bender.
Very satisfied. Thank you
Cory and Bob were consummate professionals, helping with everything from rental car coordination, to holding my vehicle an additional day to recheck an issue. Congrat, and thanks, go out to a team working well together and with its customers.
I want to thank everyone who worked hard on my car. It really exceeded my expectations. They say when something like this happens the car is never the same, but honestly it looks amazing! When I took it in they told me they would leave it like new... Like it never happened .. I am very satisfied on the way it came out.. You all did an amazing job and for that i cant't thank you enough!!! :)
Friendly service that treats you like family!!
Despite Corynn stole my car all is forgiven. Beautiful job on all counts. Great people and service.
Did an awesome job! Great communication, as to what was happening and on time as promised!
Great customer service and quality work!
The paint color on the bumper does not match the adjacent areas of the car and I was told that that was the best they could do. I will not use Fix Auto again.
Bob Dotson & Corynn Acker were very professional and personable, did a great job!
Everyone was very polite and courteous. Very nice job on my repair. Would definitely use them again. Thank you!!!
Super excellent thank you so much????????
There was oil in my center console. My front drivers headlight is out. And my driver side door is missing a button. Also it was suppose to be ready the 17th and got pushed back to the 20th.
I really loved the fact that they finished my car so quickly and I have gotten so many compliments on the fact that my car looks brand new. I am very happy with my choice and I will definitely be back if I am ever in need
Topnotch experience from beginning to end. Great service from John, Cory & Bob. Finished the work perfectly - 6 days ahead of preliminary schedule. Communicated progress daily. Excellent in every way !!!
Everyone I interacted with was super friendly and informartive. I felt that I was in safe hands once my car was checked in. I was highly satisfied with the customer service, and I'd recommend Fix Auto to anyone who's been in an accident.
I had a great and easy experience with Fix Auto! Everyone I spoke with was incredibly nice and helpful and went above and beyond to make things comfortable and easy. Corynn Acker and Jesse Perez were especially excellent and stood out to me. I'd definitely refer anyone to go here.
BOB AND THE REST OF THE TEAM AT ANAHEIM FIX AUTO. DO A OUTSTANDING JOB. EXCELLENT!!!
The experience from the day we walked in to the day we picked the vehicle up was very pleasant. I loved the updates and am happy with the result. Thank You. Ed
I will share your company and the quality of work with anyone that comes my way or if I were to need your services again in the future.
Thank you to all your staff!
Appreciate the text updates and the way you work with State Farm.
The girls in the office are nice very helpful stayed late to help me but for my car it was VERY minor indent. When I picked up my car it was in worse condition then when I left it. For one there was 2 red scratches that weren't there also a drip from the paint they used too much paint and a other dent and some other scratches. Now I have to take more time off work to take it back. Not happy!
Great job!!! Great employees - very helpful!!!
Other than late arrival on the part, the service is better than other auto shop, staff are amazing and friendly great environment and I'll absolutely recommend people????????????????
Great team and customer service. But, most importantly, Great Workmanship.
Thank you for getting my car back to me as good as when I purchased it new.
My wife and I 'at the present time' are very pleased with the repair work done to my car, which I picked up late today. My experience with the gals up front, Cody and Kisha, was very positive, as was my experience with Jesse. I also really appreciate the extra assurances and explanations I received from the G.M., Donald. My 2014 Honda CRV looks beautiful again, including the gorgeous burgandy paint job. I was even able to promptly go show my long time Service Writer, Jim Marsh, at Hardin Honda next door, who had referred me to your shop as he has to others for many years. You're crew does impressive work and your staff is friendly and has pride in delivering a well repaired car back to its owner. As long as your company fully stands by its lifetime warranty in all regards, including the paint, we'll be good and I'll be able to gladly refer others to your shop with confidence. Thank you, Scott T
i would like to thank the two funny, enthusiastic, polite, very professional receptionist and also John sepulveda that made it happen and finished my Honda Pilot in a timely matter and it looks Brand new. Great assets to the company.
Thankyou for your outstanding services.
John, Nesha and Chris were a pleasure to work with. They were professional, friendly and kept me up to date on the status of my car. I appreciated the excellent customer service. I give them a 10. Thank you.
Ur staff was very nice and friendly. The two ladies at the front counter provided me with excellent customer service. Your staff Chris was excellent as well. He quickly gave me a quote and completed what I needed the same day. Super excellent staff! Thank you and I will keep your company in mind for any future jobs and referrels.
Excellent work on the vehicle. Front office very friendly, approachable & professional. I would recommend. Thank you