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Vehicle Make : Honda
Rachel V..
1 out of 5
4/6/2017
One of the most unorganized, careless, and costly car shops I have ever used. Brought my Honda civic in over a month ago for repairs. I had 30 days of rental coverage and estimated fix date by my adjuster of a week. By the time that almost 2 weeks had gone by with my car sitting in their parking lot, I had absolutely no updates from lyk nu and decided to call. The car still had not been broken down to see the damage underneath the hood. Asked to be fax a form that wasn't coming through on my email. No fax. Call to double check my email and the lady wouldn't even take the time to double check it just kept saying I will email it. Come to find out they had the wrong email address. Call back the next day to fix that. Recieved a phone call 4 weeks after dropping the civic off at their lot from my insurance saying it's time to return the rental. Call lyk nu to explain the situation(still no updates or phone calls by lyk nu) and to please to have someone call me back asap on the matters so I know exactly what to do with my rental as it is not my fault an estimated **** week project has now turned into 5 weeks! Never received. call back as promised and they are closed for the weekend. Due to the carelessness of lyk nu I am having to put out even more money on this incident than I should($200). After picking the car up, I found parts were not replaced although paid by my insurance and things were broken and repaired incorrectly. Please run as far as you can away from this awful place. Also the very old woman up front to the left that seems to have replaced the young girl, has awful customer service skills and needs to retire from any interaction with the public.

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