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Body Shop Review Summary

5 star 445 reviews 89%
4 star 19 reviews 4%
3 star 5 reviews 1%
2 star 7 reviews 1%
1 star 22 reviews 4%
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(All Vehicle Makes)
Linda B.
Vehicle Make : Nissan
4 out of 5
5/13/2021
The staff members that I spoke with were so helpful--outstanding customer service! Thank you!
Audrey G.
Vehicle Make : Nissan
2 out of 5
5/12/2021
There was no repair, this is irrelevant.
Bill C.
Vehicle Make : Toyota
5 out of 5
4/22/2021
Great job..quick service
Edward W.
Vehicle Make : Hyundai
4 out of 5
4/17/2021
Wonderful experience . Ms Candy handled all the check in explaining and what to expect in the days to come. Mr Rocky Lundy over saw our repairs and sent us text up dates throughout the repair process. When we picked up the vehicle it looked like new. Clean inside and out with excellent repairs (could not tell it had been wrecked). Will highly recommend Auto Craft to any one that needs a shop. Thanks Allstate and Auto Craft for taking care of us.
Stephen A.
Vehicle Make : Ford
4 out of 5
4/15/2021
So far so good. Took longer than expected but I do understand the issues that surrounded the delay.
Sue D.
Vehicle Make : Kia
5 out of 5
4/15/2021
Hopefully I will never have to use your services again even though they were wonderful. I certainly recommend
Sandra L.
Vehicle Make : Hyundai
5 out of 5
4/12/2021
Great team at Fairhope AutoCraft Very Satisfied with service and work on vehicle.
Henry C.
Vehicle Make : Jeep
5 out of 5
4/5/2021
Rocky does a great job meeting and exceeding the customer needs. Thank you
Bob K.
Vehicle Make : Subaru
5 out of 5
4/2/2021
Great work and good follow up thank you!
Julius O.
Vehicle Make : Ford
4 out of 5
4/2/2021
I'm satisfied on work done but wasn't told about added cost to finish job on initial estimate given to me that ran $900 extra
John S.
Vehicle Make : Toyota
5 out of 5
3/18/2021
Great job and friendly service. Car looks great. Thank you. Rocky was a big help. Joe Shell
J J.
Vehicle Make : Toyota
5 out of 5
2/27/2021
Easy to deal with, friendly people, quality repair work, loaner car was a plus
**** B.
Vehicle Make : GMC
1 out of 5
2/19/2021
I normally do not response to request for comments but since I've received several requests here is what happened with the repair of my truck. Several months back I had a hurricane damage issue that required the dash in my truck to be replaced. The parts had to be ordered and repair was scheduled for several weeks later. When the time for the repair came we found out the parts had not been ordered. I was told I would be contacted with a new date to bring in my truck. Several weeks later, after hearing nothing from the repair center, I followed up. AT that time I was told that the part was here (note that no one had called me to tell me it was). The repair was done a couple of days later, but some minor "buffing" of some scratches on the hood was not done. Hope this helps for future customers. Tom Burkett
Susie H.
Vehicle Make : Toyota
5 out of 5
2/18/2021
My truck looks great after the repairs. Will was awesome with helping me through the process and dealing with the insurance company.
David S.
Vehicle Make : Chevrolet
5 out of 5
2/13/2021
Great job!! Appreciate you guys being in contact with me during the repair and very helpful with contacting insurance when needed. We needed the car back a day earlier than quoted and you guys made it happen!! Thank you!!
Christopher B.
Vehicle Make : Toyota
5 out of 5
2/11/2021
The process was made much easier by James and Candy. Great job.
Jake D.
Vehicle Make : Jeep
3 out of 5
2/7/2021
No need to contact me.
Nick H.
Vehicle Make : Toyota
5 out of 5
1/27/2021
great work by all!
Nancy R.
Vehicle Make : Toyota
5 out of 5
1/21/2021
Professional, efficient, and great work!
Shirley D.
Vehicle Make : Saturn
5 out of 5
1/7/2021
I totally appreciate the updates .Please tell Rocky and your crew thank you so much..You all are awesome.

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