After repairs were done, we were told by Lithia that our car should have been totaled and they negotiated with our adjuster to leave things un-repaired in order fall below the totaled value.
Little to no communication between auto body shop and myself/ husband. Very frustrating when we called each multiple times only to leave voicemails and get no response.
We appreciate your pride in excellence.
I was very happy with my service! I was consistently updated and the progress with my car. Between Judy, Alex,and Marge, communication was clear and made sense to me. I appreciate all of their hard work and I am delighted to have have my car back! Thank you everyone! Nice work and nice team!
The repairs to our vehicle were great! I really appreciate the email & text updates that were sent out a few times a week. It made the waiting process easier. Thanks for doing a great job!
Fast professional and nice staff
I really liked that I was give regular updates regarding the status of my car's repairs. They did a really great job! It looks better than before the accident.
The staff at Lithia was very friendly and was happy to take the time to answer all of my questions regarding the repair process. I received personal updates from my estimators Randy and Alex as well as a computer text message on the status of my car. After getting it back, I looked over the vehicle with Alex and he noted all of the parts that were replaced. Alex's team did such a great job that I did not even know where the repair was at. The exterior and interior was exceptionally clean and detailed very well. They really took the time to make sure my car was taken care of. I will definitely be telling my family and friends about my experience here. I can't thank them enough.
None, it was all great service
Everyone was super friendly and helpful
I am very unhappy with the paint job on the hood of my vehicle. There are several bubbles, missed paint on the edge, and missed clear coat in one small spot, in addition to excess paint in two corners. However I have discussed this with Alex and he stated it would be fixed when possible.
Very professional and informative. Thank you!
High quality service from start to finish!
Thanks to everyone who worked on the Buick Encore. Interesting damage, a beautifully clean repair, like new.
My Outback looks as fantastic as the day I bought it. Awesome attention to detail and great, prompt service.
They do a great job! Thank you Steve and Paula!
Excellent Excellent Excellent - I am so happy with the Best service I have ever received in an Auto Body and Paint Shop. Alot of other places wouldn't help me with my vinyl roof (someone busted through the back vinyl window and ruined the whole top of my car). and I had no idea of what I was going to do. The staff at Lithia said Yes, they would help me. They gave me hope, they fixed my window temporarily until the vinyl roof was delivered and then they did a fantastic job with putting on the new top! Thank You! Thank You! Thank You!
Thank you again for the amazing job on my car! Steve and Paula made me feel I'm in good hands with my car.
Communication with the shop was excellent, and the car was done in the time promised, and a very thorough job.