Quality workmanship done in a timely manner with constant notifications on progression of work being done.
I was very pleased with the work Shawn Arnold provided, they did an excellent job and they also finished the work three days in advance .
I was surprised to get my car early, thanks
You guys are great!!!I never dreamed that what was the worst day could have be made manageable by just dealing with your wonderful team.Christy was remarkable keeping me informed about everything she deserves a huge pat on the back pay raise what ever it takes to keep her she is wo,derful
Awesome job on the car! Amazing customer service! Thank you!
Very pleasant and professional staff. My point of contact (Shawn) kept me updated of the process every step of the way. Very speedy service
Great Service and a job well done.
This is my 3rd time using this facility each time the experience was great would not take my vehicle anywhere else thanks for a job well done.
Yes I was thank you guys.
Great experience. Thank you very much.
Great service and love the text message updates.
The repair looks great and was done quickly.
I am very satisfied with my service and will tell everyone how great the service was.
I was very happy with your service
The service was fast as expected and everyday they keep you posted of what their doing. I will recommend them to our friend
Everyone was very helpful, an even made it possible for me to take my rental back an gave me a ride back to my vehicle,,,thanks service king...will highly recommend u to my family and friends
Vehicle Make : Volkswagen
I had an Awesome experience at Service King. The staff was very professional and explained everything to me in great detail. I would definitely return to Service King for all body work and I highly recommend them to all.
My truck was soiled in its interior..
Foot marks on my drivers door and in the truck area..
My vehicle was clean when dropped off. I believe better care should have been in consideration when presenting it back to the customer..
Outstanding service from start to finish !
Friendly, courteous and efficient. The repair to my car? Above expectations.
Great customer service. Great body of work. Really helped me thru my first accident and gave me up to the minute alerts regarding my car. All around great experience.
Service was very courteous and professional and kept me informed with progress update throughout the whole repair process. This is definitely a top-notch service. I will definitely use them again. Highly recommended!
A wonderful experience!!!
I received excellent customer service from the time I enter in Service King. Everyone was pleasant and helpful. I'm very glad, I choose Service King to repair my vehicle. Thanks again for a "Job Well."
The professionalism and courtesy shown to my daughter and me was awesome. Service King matched the paint on my 2009 Nissan Versa perfectly. The car looks brand new. God Bless You All!
My front grill still have a crack in it I guess Travelers adjuster missed it and also Service King my front grill still has to be replaced
They didn't make it like they were just a repair shop they made it feel like there was something more. The actually cared about my situation and work with me so I appreciate that and it was a great experience.
Car looks great; however they kept my car for four additional days the quoted.
I loved the daily updates via text on my car. The staff were also very helpful and knowledgeable. My car looks amazing!
Mirror did not retract. I will need to schedule an appointment to take it back
Great results. It just took so long to be repaired
Yes your did a good job and refenece other people to your
Fast and Friendly! Thanks so much!
I am completely satisfied with the customer service I received at Service King. The professionalism of the staff I had the privilege of having a dialog with was amazing, to say the least. Everyone I came in contact with was very knowledgeable of the overall operation, and was interested in making sure I understood the repairs that would be made to my car, asked if I had questions. Every question I may have asked was covered during the consultation of the repairs. Fred is a walking collision repairman encyclopedia. My overall experience with the workmanship, the daily updates concerning the repair status via email was definitely a plus. I have never had such an experience while getting my car repaired, obtaining an estimate or getting answers to simple questions. I give the team an A.
Everyone was very professional, friendly and efficient..
Thanks again for your excellent service.
Great attention to detail. Superior quality repair work. Service team is courteous and helpful (many thanks to Diane and Lexi!).
My service representative showed great customer service and kept me informed of the status of my vehicle throughout the whole process
The staff was polite and professional. Ms. Christy kept me informed of the progress . I would recommend Services King.
All of my lights worked perfectly fine before I dropped my car off. Yet, when I picked my car up, I was nonchalantly told that my drivers side head light was out & that they would have ordinarily replaced it but it would blow out again anyway, which was not true. I paid 46.09 for replacement bulbs & the lights work just fine. It's my opinion that if u break something then I should either fix it or at the very least pay for the broken item. Up until this point, I was a happy repeat customer. After this experience I'm not so sure that I'll be bringing my vehicle back for any future repairs.
Outstanding customer service will recommend to others.
I was very satisfied with the service and happy that
they kept me informed of the progress.
Excellent customer service, fast and efficient work.
Car looks like new. Thank you!
Thanks again for your assistance
I wanted to say how much I appreciated the wonderful customer service we received from the time I made the appointment to picking up the vehicle. I was kept informed every step of the way. Christi went above and beyond . I am extremely happy with the service received.
The service was awesome, whoever worked on my vehicle did a great job.
Everyone was nice and I was kept informed everyday on the status of my vehicle. I was very pleased.
Drew and Diane were excellent. Good customer service and very professional. I also am please with the text messages because customer like to be inform of whats going with their car...nobody else has that service.. l love it...and very please with my car. I will refer other customers to service king. Thank You
Job well done! The entire team and experience was one of the Best experience. Thank you all for everything,
From the moment I checked in until the moment the job was completed the service was excellent Thx you
I appreciate the great customer service and workmanship. The texts om the status of the work was greatly appreciated.
I was totally 100 percent satisfied.
Customer service was excellent. Drew kept me informed every step of the way. I really appreciated it. I felt confident that my car was in good hands. I'd recommend Service King to anyone.
They went above and beyond to help me very pleased
I appreciated not only the quality workmanship of the car repair, but the courteous and frequent communication from staff during the process keeping me informed all along the way.
Vehicle Make : Mitsubishi
Staff was very attentive and professional.
I were satisfied with my service and the update every day about the repair. I thank you for your service.
Very friendly and professional staff.
Excellent service you guys were on point for my deadline. I will definitely recommend your business.
Service Kings kept me informed throughout the process & were always professional. I would have no issue with using Service Kings again or recommending their work!
The service and the work were both amazing.
They are the best. Very attentive, thorough, informative and just pleasant. The entire team.
Vehicle Make : Volkswagen
Great customer service. The repair was longer than expected but cannot complain about that as my car's damage was expertly repaired.
Service was handled in an efficient manner.All repairs were made like new. I was completely satisfied.
Thx to the staff and techs for fixing my Jeep and keeping me updated on the service being completed.
Great service and customer service!
Always informed on the claim proceed and repair work. Seamless effort between Service King and my Hartford insurance. A one stop visit to review the damage and my next visit was to pick up my newly repaired vehicle.
Very professional. The repairs to the drivers door made a better fit than the original. The paint match appears to be perfect.
Thanks Guys !
Brian S. Easter Sr.
Excellent job as usual. This is the second time Service King has repaired my truck within four months.
I haven't driven my truck out on the road as soon as I do I will let you know so far everything looks perfect
Everyone is always friendly an efficient. Excellent service.
Excellent service, loved the constant communication of updates. Repairs look great, would definitely recommend them.
Ms C. East was a consummate professional! Charlie did a perfect job repairing my Mercedes. Staff was polite and efficient. Updates appreciated. Great experience!
They went the extra mile an cleaned the inside and outside of my car.Such a great job.
I was very pleased with your complete operation and have nothing but good to say about my whole experience with you. Thank you.
Always the professionals and you stand behind what you say. Otherwise I would definitely recommend Service King to repair their vehicle. . They would not be disappointed.
Everything went just as I had hoped it would. ped
Excellant service. I'll recommend it to others.
Great job I would come back
I received great service from start to finish. Very happy.
Great experience throughout the repair process. The text message updates provided realtime feedback as my vechile was going through the repair cycle. I never had a question about how things were going. My truck looks great and I'm completely happy with the results. I will definitely recommend Service King to my friends and will be a return customer. Thanks for the great work.
Provided with great updates on the progress of my vehicle repair
Every person was helpful and efficient. Kept me updated. Fred was great
I appreciate the text messages update.
I have used your services for many years and have always been satisfied.
Superb communications. Considerate treatment. Made it as easy as possible. Personal care.
Please, thanked the entire team for doing such a wonderful job. I also appreciate how guickly the team worked to get my truck back to me. I would highly recommend you to anyone in need of your services.
Thank you for keeping me well informed during the entire repair process and being extremely flexable during pick up time. Awesome!
Thanks for the great job done in short time.
This was my first time experience with Service King; I researched several Auto Body shops on the Internet, but Service King was my choice. I couldn't have made a better selection. I was completely satisfied with the professionalism, excellent customer service, and I love the text updates of the status of my vehicle. If it is true about word getting around about good quality service; count on me spreading it. Thanks Service King; K. Shaw
Would like to thank all that worked on my car. I am very pleased with the outcome. Job well done.
This was the second vehicle I have had repaired in your shop and I am not disappointed you did a great job then as you have done now and I appreciate the communication May doing the repair thanks
Very friendly, professional and high skilled staff
what a great service team you have everyone i came in contact with made me feel my car was their priority and they were knowledgeable, friendly and professional...
Drew and the staff were excellent. They were professional and very knowledgeable about vehicle repairs. They delivered my vehicle on time and made the entire process seamless. I would highly recommend Service King to anyone. Thanks team!! Alethia Hannon
The people at Mikes Auto Body went over and beyond what I expected. The car looks great and I got it on time and looking great. These folks are true professionals in every aspect of the word. I will highly recommend Mikes to all my friends for future car care needs. Again, well done guys and a big thanks.
Vehicle Make : Mini Cooper
All done as promised, on time. Great communication.
Great job of repairing my car and keeping me updated on the status of the repair.
I really appreciated how Andrew Taylor kept in contact through your the process and how I was sent updates of the status of my car. The overall customer service in the shop wells beyond appreciated!
Fred did a great job. He was very helpful and made my first experience a great experience.
Yes I am very pleased with the work that was done !! I've never been so informed about any vehicle I've ever had at a repair shop..I want to thank Chrissy , she was awesome in every professional aspect !' It was an awesome Experience !! Thank you from your loyal customer!! John S
I have used this repair shop for over 25 years, and you have always done an excellent job for me.
Great job and love the status updates.
Job well done as always keep up the good work mr. **** G
The car looks great i am so please woth the work thanks service king on a great job
Great people! Very professional and did a great job!
Your Service Technicians started with taking care of a miscommunication that caused me a grave inconvience. They took care of the issue and got me on my way. Next, I received constant text messages with updates regarding my vehicle. I also received very appropriate phone calls, not annoying, but kept me informed. I will definitely bring my car back in the event I require such services in the future. I will also recommend you to my friends and family. This was a very positive experience!
I appreciate the professional sevice and expeditious turnaround with the repairs on my truck.
Vehicle Make : Range Rover
Anytime a paint job is done, consider offering total, touch-up paint options on the entire vehicle to minimize other defects after your excellent repair.
Everyone was extremely considerate and caring. The daily email updates really lowered my anxiety attacks and prevented me from having a complete meltdown. The mechanics did a wonderful job on repairing my car and it looks good as new!!! Great job everyone! Thanks Service King.
I only driven my car 2 days
Quick service and nice people
the vehicle's monitoring army stem is reporting the hood is insecure. The system is clearly reporting this information in a red outlined instrument cluster as a message. You can't miss it. This should have Brennan caught prior to delivery. The vehicle will be back Monday for assessment.
Device center very nice and prompt Work is good
Thank Fred for doing a great job. He even vacuum my car. Love you guys.
Vehicle Make : Mitsubishi
Great job love the customer service representatives
Great job,that's why I keep coming back.
Very pleased with the work and the service.
This wss the best auto body experience I have had in my fifty years of driving. The staff was friendly professional and the work was provided in a timely manner I wss advised of the progressing constantly. I will be a loyal customer and highly recommend this company.
The staff at Service King were professional and friendly. They kept me updated on the status of my car repairs. My car was ready when promised.
Great staff, awesome customer service. Every person I interacted with was top notch. Quality repair, my car looks better than brand new. Thank you!
So for, it look like they did a good job.
It was an excellent job everyone that the service center where kind and polite in the text seem to know what they were talking about if I have a problem again I will surely use King service
Wonderful customer service skills!
Drew did an awesome job from start to finish. He worked with me to make sure the repairs were affordable and kept in touch regularly regarding the status of the repairs. Huge thumbs up for Drew! 10 stars!
Professional atmosphere. Updates and pics of the additional hidden damage in a timely manner.
Very satisfied, appreciate it. Thank you.am completely happy.
Great service and would definitely recommend to others! Thank you
The service was professional they were very knowledgeable about all the details of what needed to be done and I was very pleased with what happened the results of the Fix's
Thank you for the continued great service we receive when we brought our vehicles when the company was Mike's! The staff is always pleasant and helpful!
I more than satisfied with the job & timely manner in how fast they git the job done. Also they kept me informed and updated on everything they were doing. "Thumbs up"!!!!
This is the best auto body shop that I have done business with in the state of md this is the second time I had my truck in this shop in a single year and I am very satisfied with the fast turn around and the best service in town. I will only take my vehicle to MIKES auto body when it needs repair. Great customer service.
Awesome service they even drove me to Enterprise rent a car Enterprise took too long to pick me up
My experience with you guys were professional and kind
The employees at Mikes were very professional and kind.
everyone at service King was very professional end made my vehicle look like new again in a very timely manner I will always be there because this is the best place to get your vehicle serviced they are truly first class all the way I am very fortunate to have them service my vehicle once again they are the best no doubt about it extremely professional and I'm very happy about the job they did I highly recommend Service King to my family and friends
Very professional and completed in a timely manner
Thank you for a job well done!!!
All of my interactions with the staff at this location has been top notch. Drew has always taken the time to make sure I understand all aspects of my repair from initial intake to completion of the repairs. Solid employee and a really good person.
Had something stolen from my car, obviously I know there is nothing that can be done since I signed the paper and I am the one that left the item in my car but its still unprofessional and frustrating.
The service provider was well informed about my vehicle and keep me updated on what they was doing and when my vehicle will be ready. The work on my vehicle was exceptional.
Very friendly staff, I really liked receiving daily text updates. Truck was clean and looked great at pick up. I would definitely recommend your business to others.
This is the second time I have trusted my car to be repaired by you & from the 2 ladies in the Reception area to Fred I wouldnt go anywhere else. The service is A1, the second/most recent time my car was here for 40 days and Fred took excellent care to make sure I knew every step of the process & really went above and beyond. I will recomend this service team to everyone and I know allot of people! Thank you so much for everything!
My Husband and I want to give kudos to the Serviceman named "Drew" who is employed at "Mikes" Auto Repair Shop located in Waldorf, Maryland and oversaw the repairs on our Car. He kept us abreast of everything being done on our Car. He is a true asset to your organization. The Shop did an excellent job of repairs on our Car. This not the first time we have been to that Auto Repair Shop. If we should happen to need repairs again in the future, that Shop will be number one on our list.
Impeccable customer service and exquisite repair quality I can't believe what a fine job was done. It exceeded my expectations are all fronts
My car was not 100% ready for pick up. A part still had to be ordered because the wrong one was on my car . I rushed to get there by 6 after being called at 3 and told the car was ready for pick up yet my windshield has a chip, rim is still damaged, car is dirty and making aLloyd types of noise. But since they insisted I take my car, I will be stuck until next week due to them not being open over the weekend. I waited over 3 weeks for this and I took back the rental.
Christy, your adjuster was great.
Vehicle Make : Volkswagen
Drew was awesome! He kept me updated throughout the whole process and was very professional!
Clean vehicle before customer picks car up.
Everyone was very courteous and helpful. Hope there's NO need to see you again
It was all good. The people was really nice.
Very friendly staff, loved that geico rep and enterprise were in house. Fast repairs and great customer service. Thanks!!
Great job overall!
Customer service was great, workmanship in vehicle was awesome. Turnover time was decent! Different resources inside of shop was very convenient (ie. geico, enterprise). Highly recommend shop to others!!!
When my daughter called your office to check on her car, she was told it was not ready. Thirty seconds later your office called and advised if was ready. I think it was a communication snafu. Thanks for the great job.