Everyone I worked with was top notch. Thanks for a first class experience.
I appreciated that I was kept updated as to the status of the repair
It's simple with the process. Meet the expectation totally. Courtesy completly from Manager Chris to Service Rep Alex. I am happy and hope the charge will be approved all by Farmers as you have done for all what you need to do for the problem. Thanks.
Alexis was very polite and helpful
The job was completed within the estimated time and the vehicle was very cleaned as well. Thanks.
I would like to thank Service King fixed my car and delivered high quality work and efficient, specially to James who kept me informed the progress of the procedure, which made me worry free and stress free.
I was extremely satisfied and impressed with the professionalism of Alex Villa. Not only was my car repaired flawlessly and ahead of schedule, I truly felt cared for. Alex took the time to explain the repairs and gave me frequent and informative updates on the progress of the service. Too bad that Service King does not allow tips, because Mr. Villa deserves a huge one! Sincerly, a very satisfied customer!
It was a seamless process from drop off to pick up. Each person I encountered was helpful and polite. The repairs were completed quickly and the work looks fabulous.
So far, we have a problem with the idle, and service king is aking care of it. So far, things are well.... car is not done yet
Probably the most customer service centered business I've ever encountered!
From the moment I made my online appt to arriving to drop off my vehicle to every step along the way, their communication was top- notch!
I was incredibly pleased with James and the entire staff!
Vehicle Make : Volkswagen
Service was great from start to finish love the fact that they took the time to keep me updated on the cars status. Alex the service advisor really took care of us along with James there to complete the process great team great job guys will recommend anyone I know who needs service. Thanks guys great job. Robert P
I love the work
Service king did to my jeep
Alex was great! He was very attentive.
On the day the vehicle was pick up the paint did not match the original so they kept the vehicle another night to be fixed. The associate was polite but at times was trying to convince me that is was fine the first time and it had to be me. The issue was corrected but just having to make multiple trips should not have happened.
Quality needs to be a priority!!!!!!
James was very helpful in answering any questions that I had. He had a great attitude and made me feel like I was in good hands. They did an excellent job.
Service King repaired my car fast and professionally.
Keep doing what you're doing.
James was great!!!
Thanks for the great service!!!
Great service, thanks Alex..
Service was awesome. Kept in touch and letting me know how the work was going. I never had to call and check up. I'm happy.
Alex was very professional and personal and kept me well informed on the progress of the repair of my car.
I feel like James fed incorrect information to the GEICO adjuster about a dent that needed repair which caused GEICO not to cover the repair. Your service managers need to limit their opinions to the GEICO adjusters unless they side with the customers. I will never have a vehicle repaired at a Service King ever again. I manage a fleet of 29 service trucks as well that I will not have repaired at Service King and I will influence the other fleet managers at my company to never use Service King as well.
Customer service was really great. Insurance people who are stationed at the facility were really helpful. Work was quickly done without compromizing quality. Another good thing I appreciated well was the regular update of work status and concerns. Special thanks to James.
Very pleasant experience. Having insurance, repairs, and rentals all under one roof was extremely helpful
Best experience I have had in car repairs of any kind for a long long time. Excellent customer service from the initial stages all the way through the process with text updates. The final repairs are beatiful. Thanks to everyone
I was pleasantly surprised by how polite and attentive everyone was.
Paint is running, rough spots in paint, bumper and back panel does not line up, tires have been taken off have greese or something all over the outside, tire sensor not working , mileage is different than when I brought it in, says I need to service tire monitor.
It has a lot of issues wrong with it, it is not done correctly or professionally,
Service pro needs to contact me , I will be contacting Geicio
Very fast process. Service king employee were very kind. The process was easy to deal with. Thanks again.
My vehicle had white dust all on the inside. I wiped for about an hour & still didn't remove it all. Front license missing screw hanging crooked.Paint drops of different colors all over car. Back bumper had damage that was not there when car dropped off.Area where card was left for repairs had white streaks. Not a professional job.
I was very happy with the service and work done keep up a good job
Great job of fixing my car. Will always recommend Service King to others.
Excellent customer service. Made the process go easy.
No issues, looks like new!
Very professional and friendly.
Thanks for such a speedy return of my car. Said it might take a week and it only took 3 days.
Miscommunication with pickup date. That alone cost me time and money from work. Also my service advisor lied about the pinstripes on my car, telling me they only did the quarter panel to match my original. And actually they painted over the whole car and did a terrible job at that. So, yes NOT SATISFIED
Great job, happy to have done business with y'all.
There are two cracks in the interior. My plastic cup holder is broken and will not close. Along with a cracked fascia above the steering wheel. There is debris from the job that was done to the roof. Lastly my tire pressure warnings went off on the drive on the freeway. All 4 tires at 20 or so lbs. of pressure. Contacted Geico. Service advisor at Service King said he will speak with his manager. Pictures taken before I left by him.
First of all the employees are very cooprative , helpfu I have a really bad experience with other store but here u are just awesome
Good service. Good communication
The car looks great. Thanks
Staff very friendly and work was done in a matter of few days
Great service all the way around.
Very good communication and stuck to the schedule they presented. Very easy and streas free
Alex an his crew very courted and through. I was very satisfied with the work they done .Truck looks very nice would highly recommended your services to anyone who desires to have there vehicle repaired Thanks .
Very happy with Geici, and Service King experience.
Alex was very knowledgeable and keep me informed during the repair process.
Was kept informed about the process and very customer friendly.
Excellent service and greatly appreciated the constant phone text updates.
They did a good job. A little slow on time from what they told me.
Vehicle Make : Volkswagen
I'm very satisfied with the work Service King performed on my vehicle. Great job.
Awesone service, thank you
It took about 20 days to get it repaired, when in the beginning they said it would be 8 days.
So far as the repairs on my car is concerned Awesome!!
Great customer service!!! My service for up from his seat to greet me when I arrived. A very warm person????????
Alex was patient and accommodating. I will refer others to Service King Pearland North in the future.
James was a pleasure to work with.
Hallmark cusyomer serbbice
Everyone was professional and very nice. So far everything looks good thank you
The Service King Team was very professional and prompt and finished my vehicles repairs far ahead of schedule.
Build one of these service centers in Angleton and I would strongly consider changing insurance to Geico. Great concept executed very well.
The whole process was great and I was informed well through the entire process. Everybody was very knowledgeable , yet professional. Great overall experience which is always a breathe of fresh air after an accident.
Appreciate your good work. Timely update and completing task ahead of time. Will definitely recommend to others.
I am completely satisfied with the service I received from Serve King.Your personal was so helpful to me.The next time I need service I w
Everyone was friendly and completed the job in a timely manner.
It was a very positive experience.I would definitely recommend y'all..Alex Villa is very professional and had no problem explaining the process to me
Thank you for a satisfactory experience.
I was happy with the service and the communication from the staff. I was pleasantly surprised and the quick work. However I did notice there front bumper has two parts that don't seem to be installed completely. I did let the staff know and they asked me to bring the car back to address this issue.
I'm really impressed with the service I recieved with yall. I was updated frequently with the status of my vehicle and the customer service was truly outstanding from service king, geico, and enterprise. Big shout out to James for all your help. Keep up the great work!
Vehicle Make : Range Rover
The staff were very curteous and professional. I give them all a 10 on a scale of 1 to 10.
Great job. Great communication.
nice people, responsive staff
Good job of keeping me informed of progress.
Outstanding work and customer service
The service is spectacular.
Alex was a pure joy to work with. He answered all of my questions and kept me updated on the progress of the repairs. I am extremely pleased with my experience and will be using Service King again if the need arises.
I was impressed by the repair and work done. I was disappointed in the estimation of "time to be done" I was given. I was overpromised and ETA took 26 days rather than 7 days. Hence, costing me $388 in LDW rental fees rather than $100 give or take.
Vehicle Make : Volkswagen
Hay work and great job. I'll always come back to Services King for my collision repair needs. Don't change the recipe that IS working.
They keep us informed through the process and were very friendly...
I was kept up to date on the progress. Really meant a lot since I was busy while my car was being repaired
Thanks for the great job that you all did! You made this a stress free event. Also my jeep looks great, thanks again!
Took care of everything. I loved the fact that they keep me updated when my car was going through the process of being painted or fixed.
Thank you had a wonderful experience my car looks and feels awesome.
Thanks for a job well done!!
Vehicle Make : Volkswagen
Perfect repair,fast. Thanks for the pleasant experience.
Everything was great and I received my car earlier than the expected date it was to be finished. Will recommend!
The staff was very friendly and helpful! !!! I would definitely go there again !!!!!
I could not tell the difference or recognize what side had been damaged. Both side look the same.
Thank you for restoring my car. Great Job!
Frontier Collision did an amazing job on my car! The staff was wonderful! They were very friendly and informative!
Great customer service. I was especially impressed with the receptionist help with my rental car.
Good business: friendly, caring, clean and
good body work and paint! Thanks again!
Frontier collision did a great job on wind shield and it was a quick process thank you.
Very professional staff. Explained the process. Finished in time. I have already recommended a friend to you. Please continue to serve the pearland community.
Left signal lite is not flush like my right signal lite other than that I'm very please
You guy's were great. I was updated in a timely manner and repairs were done quickly and correctly. Being in an accident and having to have a vehicle repaired is a stressful chain of events, i want to thank you all for making this a stress free transaction!
Great updates andexplanations!