Toyota of North Hollywood

Great job and good customer service.

Hector Contreras was very courteous and professional. He and his team delivered my car in excellent condition. And, the repair time was four days earlier than estimated.

First, Hector was wonderful. He exemplifies great customer service. I had heard prior to bringing my car to you how Toyota body shop was the place to go. I liked the updates via text. It made following completion of my car easier.Hector called also at times. All around good quality care. Thankyou, PHYLLIS S

First, John is the very best. He kept me updated along the way. My car was ready and cleaned in a week. I recommended Toyota to all my friends and family already. I am strongly satisfied with the customer service and the work they have done. Thank you

Very satisfied with the service and repairs! Jon was so helpful and very attentive with updates, thank you so much for an awesome job!!

Hector was great and kept me updated on the progress.

Thank you for your service! You did excellent job. I’m happy and I’m going to tell everyone

They forgot to vacuum debris under the back floor mat , but overall happy with finished product

John was an excellent communicator and was very patient with me

They are always nice efficient. And my car looks great

Hector was great ! He kept me well informed , Toyota ran into issue when it came to getting the parts because my car was so new but I appreciated getting an updated timeline of completion. Overall the car looks just as when it rolled off of the dealer ship !

John and his staff we're wonderful always kept updated. I am totally thrilled and thank everybody at Toyota Collision Center.

Friendly service. Always. Finished the work before the estimated completion date, which was highly convenient for me. Car looks great!

Outstanding work from everyone.

Communication could be better, both times I made appointments to bring my car in, I thought they would be working on it that day, I had no clue that they would need to order parts and that it would take 3-5 days to get the parts in! And then when Hector called to say they had the parts I made another appointment expecting to have my car fixed on that appointment, instead I was told after I arrived that it would probably be ready the next day! Someone must’ve already known this when I made the appointment, so why not tell me what’s going on before I get to the shop expecting my car to be fixed that day? It would help if you could communicate to the customer what to expect. Someone must’ve known when I first called that you didn’t have the parts for the repair, so communicate it to the customer as soon as possible. Same thing after you had the parts, tell me if you’re not going to be able to put them in at the time of my appointment, surely someone must have known the likelihood, communicate it to the customer! No complaints about the repair, just the lack of communication about what to expect when arriving for an appointment.

Jon was great, maybe used the word “Sir” a little too often. The young woman on the front desk was not very welcoming. The actual car repair came out great!

Great service and an excellent job @

I was very well taken care of. John, kept me well informed on status of repairs. Things went nice and smooth. They were ahead of schedule. Couldn't be more please. Thank You! For the great service! A very satisfied customer.

Jon was very helpful through this whole process. Thank you for all you guys did.

John is the best service man I’ve ever worked with. He gave me daily updates...and had my car ready a day early. Great environment. I will definitely recommend him Thank you all for the excellent service