Jon was excellent! Thank you fot your gteat customer service.
John was good at communicating with me. Communication is the most important factor for me.
Excellent service. Thank you.
Everyone was very helpful and I got my car back even earlier than expected! A million thanks!
Brent did a terrible job at communicating with me. I had dropped my car off to be looked at for a faulty radio and screen. This was at 8:30am. He didn't call me once to give me feedback or checkin throughout the day. After numerous messages left and voicemails wondering what was happening with my car, i called at 2pm and he finally told me the car was just being looked at. I was very disappointed to hear that my car had been sitting since 8:30am and not any investigating or work had been done to it. I got a call from him at 4 saying it was ready to be picked up but that no work had been done. The part had to be ordered. All together a waste of a day that I could have been working making money and instead left wondering all day with no results.
Great communication start to finish. Jon Semerdjian is first rate.
Wonderful working with the staff there. John was fantastic.
Jon was upfront, honest, always keeping me abreast of what was happening and professional. It is hard when someone runs their car into you. I felt well taken care of by Jon. The car looks great! Thank you very much Toyota of North Hollywood. I will refer people to you. ????????
Excellent communication and left my car like new!
The service I received was excellent and I am very happy with the body work that was done on my vehicle.
Excelente customer service
It was a clear, competent, no hassle transaction. The work done was perfect. I am thoroughly satisfied.
The car looks great. Jon was very kind and helpful.
Thank you for the stress-free experience! Jon Semerdjian is always so courteous and attentive. Toyota of N Hollywood is lucky to have him in the team.
Quick, plenty of status updates, friendly people.
I loved how John showed me all of the work that was done under my damaged bumper. I like how he took the time after it was all over to talk to me about cars. Renting a car with Hertz was also quick and easy...I had never rented a car before so that was nice.
Very professional and accommodating staff. They took care of me and did an excellent job on my car, which was finished a day early.
Excellent job, done quickly. John was great. I could not be more pleased with my repairs.
I was VERY happy with the work, customer service and process which was top quality.
Jon Semerdjian was great and made the process a good one - he immediately had my confidence and trust!! Thank you!
Jon Semerdjuan made this experience easy and pleasant. He's professional, kind -- he kept me fully informed throughout the process.
Jon Demerdjian did a good job with a professional attitude. I would have liked in progress photos of the repair as Jon had implied would be available via Email; unfortunately they weren't provided.
All in all, a good job!
Barbara & John
I'm very thankful of the service of the personal at toyota repair center, especially John thank you very much every thing was simple, fast, and friendly.
Great job all around. Even got done early.
John Semerdjian was great!
they are very friendly, and they did a good job on my cars
Such a great job. My car is like new!
Return phone calls more promptly
Jon was great, informative, quick, and kept in touch. The work was done fast and well. Thank you!
Car returned early, in impeccable condition inside and out.
The entire process was professional and efficient, from the ladies at the front desk to Jon, who handled my affairs and kept in contact. All around very pleased.
Jon. was really kind and nice person. very professional and looks that he really knows what he does. Very efficient, professional and quick.
John did everything professionally. I would come to you again.
Jon S. handled things very well and kept me informed. The car was ready early and I know your shop was very busy. All the staff at the front desk were friendly and fast. The drivers were very polite and it was a great experience. Kudos to you and the team. Not an easy business to run...
But. I. Think it needs wheel of alignment I will take them on Monday thank you
Mr. Jon Semerdjian (sp?) and the rest of the staff were professional, and kind. I was also pleased that I was made aware on a regular basis of how my case was proceeding and all my questions were answered respectfully.
I thought that John Manoukian went above and beyond to do with my car which I am sure he is the same for everyone else.
Great customer service and fantastic result. Jon was perfect as well as the receptionist s and crew. 100% 5 stars
Amazing customer service. Jon was fantastic
I really appreciate the calls and email that I received from Jon Semerdjian to keep me updated on when my vehicle would be repaired and ready for pick-up. He is a very hard worker and has a great attitude. I also enjoyed the shops customer service. Everyone was very friendly and helpful. Thank you, thank you!
All the staff were extremely polite and courteous, and my service was speedy.
ive used your facility many times and would never go anywhere else!
Every on who helped me was very nice thank you thank you, very satisfied with the work the did
Looks great and right on time! I may be back soon for some custom paint on some of my vehicle trim.
Literally could not have asked for better service from John. Will definitely be back for any future auto repairs. Hold onto that guy.
Jon was professional, polite and took care of everything. It made what I expected to be a big hassle, almost pleasant.
Outstanding customer service.
I was very impressed with their professionalism. They contacted me by phone as promised, in order to keep me informed on the status of my parent's Tundra. I would definitely return for any future service. Thank you.
Vehicle Make : Volkswagen
Kept me informed and were quick to repair
Went to pick up car. Went in and no one took me to the car instead I was handed the paper work and the lady Jessica said did you see your car I said it's parked by the door she stated pay $250.00 and than she gave me the key. No one walked me thru the pick up of the car to examine the work to see if I was pleased with the repair. This was very unprofessional and apparently no one goes the extra mile for customer service, at your shop.
I'd like to thank John for keeping me posted while my car is being repaired. Thank you Toyota N Hollywood
Loved how often the team over at Toyota of N Hollywood followed up with my car. Very satisfied with my car repair and the customer service provided.
There was tape on my windshield, it left sticky marks on my glass. Wasn't in presentable shape to give to a customer.
Job well done,thanxs john
Service was satisfying, professional representative.
Quick, easy and great customer service
Everybody in that place is wonderful and very respectful
Besides a job well done, you kept me posted at all times about the progress of the repairs.
It was very encouraging. Thank you!
Vehicle Make : Land Rover
Very satisfied with the honesty on the time needed to repair my car. And appreciate that it was ahead of schedule. Will definitely refer my friends and family.
Extremely good service by Joe Navarette.
The regular communication via email and phone messages reassured me that I was a valued customer. I appreciated the updates on my car's status and was very pleased that it was ready a day early.
Customer service was great starting from the front desk. Johny was my rep he was very polite and efficient. It was really a smooth transition getting my Prius repaired.
Very fast service! I really appreciate you took care of returning rental car.
Very caring and kept us intouch with the progress.
A job. Jon Semerdjian was professional, courteous, and made sure my car was ready on the day provided. Highly recommend.
Very good service delivered on time.
I was surprised I did not have a pick up review of my car. The guy just parked it by the door and I felt like ok no discussion. The older lady behind the desk was very helpful an friendly. I was not acknowledged when I came in the door to leave my car, there were 5 employees in there, felt awkward.
The extra touches like replacing the strip in the tire well and trunk latch handle really showed an attention to detail and to insure complete satisfaction. This is my second time using the Toyota body shot and I recommend it.
I have been extremely happy to insist my car repairs are done by NoHoToyota and especially pleased to have Jon as my repair agent. I would not. Consider going anywhere else. Beautiful work and pleasant,friendly employees. Thanks for making the car look so good.
Your team provided excellent service and consideration throughout. It made an unpleasant experience bearable. Thanks.
I was very happy with the service I received. John was thorough in explaining the process and kept me updated with progress reports every couple days. At the end of the day, the repair took less time than initially quoted and the car looked great. I would definitely go back here if I ever needed repair work again.
The service is fast and great.
Excellent and friendly service! My Prius looks like a new car. Thanks.
It is such a peace of mind to have Toyota of N Hollywood taken care of your car in such unfortunate situations. The whole team is great, so professional!
very helpfulstaff, car needs **** little spot polished but repair looks perfect otherwise
Looks like brand new car.
Everyone on your team is top notch and professional. I would never take my car anywhere else to be repaired but to North Hollywood Toyota.Kindness courtesy and honesty means integrity, everything always is done to perfection I love my Prius C and John Semerdijian and and the rest of the crew are the best. what can I say North Hollywood Toyota rules
**** L Rotman
Everybody was very helpful, and Jon Semerdjian made sure that the work was well done and he explained it to me. He answered all my questions.
I got the car at the promised time. It was like new. Thank you.
Very good service and good attendance. I am happy with everything they did. Thank You Very Much!
The car looks great and was done quickly. We'll continue to watch it to make sure the paint stays as good as it looks right now.
Courteous, friendly, and patient. Explained the car repair process, and the --more than my insurance company--insurance process. Well done!
Awesome work and service! Well done!
car finished one day earlier than expected, everyone very nice and professional, the work looked perfect
Jon was great...very professional and attentive to detail. Really went the extra mile. AGAIN!
Jon was excellent and very courteous.
The car look like nothing happened.
Jon is very professional, courteous and responsive to my inquiries. He always takes very good care of me.
From the ladies at the service counter to Jon Sch the experience was excellent
I appreciated how John kept me up to date on the progress of my car's repairs.
Everyone was incredibly responsive and the work was impeccable.
Never disappointed with Toyota NoHo Collision Center!
Jon Semerdjian was a pleasure to work with, he was professional, knowledgeable, and very honest. I was extremely satisfied with the service he provided and would highly recommend to anyone who needed a body shop. Thanks again Jon!!
I am very satisfied with the service I get from Toyota of North Hollywood. I feel my car looked better than the day I purchased it in '06. Thanks for the great work.
Very timely and courteous with lots of updates!
Vehicle Make : Volkswagen
You were polite and courteous and punctual. Thank you very much.
Flawless job overall! Honestly looks better than when she came in. Excellent service and done before the estimated day it was assigned to be finished.
BEST CUSTOMER SERVICE IVE SEEN UNTIL NOW!
I must say Im very picky about customer service and how I'm treated. im amazed and thankful of the great service and the wonderful job you guys did.
speical thanks to john for really going out of his way and helping me!
THANK YOU ALL
Jon went over and above! I was very impressed and grateful !
All staff went above and beyond to be sure I received the best service possible! My car was returned promptly and looks excellent! I would recommend them to all my friends in family. In fact, this is my second time using Toyota of Noho collision center!
Joe was very good at keeping us informed, he was on top of things and had our car ready when promised.
John was easy to work with and communicated well.
Nice people ,perfect explanation step by step,always call me back for up date,and good promissong to get my car back on time I'recend any one to go to you body shop,than any other privet shop.
Good job,thank you.
Very easy to deal with this body shop. Thanks for your help!
John was extremely helpful and took care of my car in a timely manner. Thank you!
The staff was courteous and professional. The updates/communication were outstanding!!
Jon Semerdjian was very professional and courteous the whole time. Very happy with the service he provided me.
Not knowing what to expect when I brougt my car in for collision damage repair, I was completely satisfied with the work performed by your team. The car was completed sooner than expected with no inconvenience to me. The results show amazing results. The car's like new again. Yay!!! Thanks again.
Great service. Great work. Great convenience. It's why I go to you.
I was very happy with the service and the results. Jon was great about keeping me informed and updated on the status of my vehicle's repairs. I was very pleased with my experience at Toyota of N. Hollywood.
You guys were fast super easy to work with and my car looks brand new!! Thank you guys so much for you excellent costumer service.
Excellent Job, Jon and the team.
Everyone was very nice. Good to do business with them.
I received great service from John at the body shop.He made everything very simple
Jon was really easy to work with, great experience and always made sure that I was accommodated for with every situation.
Jon and the team were great.
I enjoyed very much working with Jon Semerdjian; he called me every two days with updates; the car was ready for me when promised; thanks much Jon!!
Very professional. I appreciated all the courtesy calls throughout the process and the job was finished on time.
We have been loyal customers of Toyota of North Hollywood for many years and that is why we decided to choose them as our collision center. We are very pleased of the service we got in this opportunity .
My liaison, Jon Semerdjian, was on top of my account, called me with frequent updates, always took my calls or called me back quickly, and did a couple of extras that were appreciated. I called this morning with a follow-up question and he dealt with it professionally and kindly. The work done was good; the car looks great.
It has been my pleasure dealing with John and the front desk staff. They are very courteous and always greet me with a smile. John is one of the best. He is extremely knowlegleble in his area. His dedication to customer satisfaction is very much appreciated.
Thanks for the quick repair
everyone there has always been extremely helpful and courteous. and john especially has been incredibly on target with everything. he is why ive come back multiple times...
Jon was great about keeping me updated, much better than at other shops I've worked with in the past.
The staff were really friendly and helpful and my car got fixed so earlier than I thought . Thanks North Hollywood Toyota team
Everyone starting with - Jon Semerdjian - were
extremely kind and helpful.
Thank you all
I appreciated being able to leave my vehicle for repairs while I was out of town.
Staff was warm and friendly ... and they even vacuumed and washed my car!! definitely my new favorite place.
Vehicle Make : Mini Cooper
Felt comfortable, welcome, respected, appreciated and they exceeded sll my expectations. Strait forward honest. No bull ****! If there was a score for 10 i'd give these guys a 15.
Very very happy and satified with the way NH toyota took care of my repair. I have done some body work on another car about 6 yrs ago & i remembered the way i was treated then but this time it was 10 times better from the moment i walked in to the moment i was given my vehicle back..a special thank you to Jon who was the person who helped me along the way....Excellent job!! although i do not wish to visit ur establishment anymore at least not under those circumnstances have no doubt that if i ever encounter a problem again NH toyota will be my very first choice..thank you
In just one word, responsive, helpful, courteous, cooperative, pleasant and delightful to be around.
Very smooth, well organized and great communication. Very satisfied!
Front desk was friendly, and Jon was genuinely helpful.
Jon Semerdjian and the girls were great we were updated all the way through the repair process they deserve a raise.
Everyone was helpful and courteous and the work was completed on schedule, which is refreshing in these days.
The team was very courteous and kept me up to date on the repairs. Thank-you!
Great Service from Jon and the work looks great, issues with midway rental, but they called different rental company for me and got them to give me a discount.