The inability to meet a completion date was very disapointing. Our faith in the quality of work is diminished by your multiple extension of the date and even in the date of pick up the job was incomplete and we still have to come back after one month in the shop
Vehicle Make : Mitsubishi
Jamin the staff who handled my case was very professional and courteous. My car was ready within the time frame specified by them . Thanks to the job well done.
Customer service was great, they subsurface in communication with me and was very understanding of the stress that i was under. I received updates through text messages which made helped keeping me completely informed.
Great service!! Thank you!! Car is perfect.
My car looks brand new like nothing ever happened. My car was washed and vacuumed it looks amazing
Paint matched thank you so much for a job well done!
Provided updates on the status of the repairs and completed it as scheduled.
Great job on repair and very clean afterwards. Speedy also
I heard stories from friends about how great you guys were. But experiencing it was something different. You guys are awesome. Love the updates and the excellent customer service. Getting into an accident around the holidays can be stressful. You guys put me at ease and made me feel that everything was alright. I'm truly grateful. Thank you.
Took 10-15 min for someone to help me after I arrived, to drop off the car. I checked status of car, left message, and didn't get a call back. Repairs looked great. Nice job on the detailing. Unfortunately, I now have a bad smell from cleaner or air freshener. My car had no smell before I brought it in. Would have been nice to ask me, before adding the smell.
Text messages were not helpful - no information.
Jaymin and crew very quick, thorough
Fantastic service and job well done!
Service was great, and the car looks good
Collision proved to offer very friendly, professional and efficient service. Paul was particularly helpful in assessing the damage to my car. Sarah was extremely pleasant on the phone and Jamin assisted me with final pick-up and the return of my rental car. I was very pleased with the experience from start to finish. Kudos to Caliber Collision for an all around Job Well Done.
Great repair work....very professional customer service.
Best experience ever I had no trouble and had daily updates of my vehicle thank you so much caliber collision
Jamin had wonderful customer service! It was a pleasure working with him. My car was done sooner than expected and it was all washed and cleaned inside out waiting for me to pick up. I enjoyed my experience at Caliber.
Everyone that helped me was helpful, friendly, and efficient. I am very satisfied, but two suggestions- I would have preferred to get this in an email instead of a text message, and I hate the air freshener that was used in the car. I am very sensitive to odors and would have preferred no air freshener. Otherwise, the car looks great, thank you very much!!
Lazer provider exceptional customer service. His communication throughout the whole process made me at ease and took alot of less worry of my shoulder. Also The auto tech provided excellent worksman craft on my car, it was in emaculant condition after the repairs were complete he even vacuumed and polished my interior and made it smell really good.. I am extremely satisfied with the service and I will definitely recommend friends and family to this location. You guys are awesome!!
Jamin and Sarah were wonderful. He kept me updated every step of the process. I could not be more pleased
Best customer service. Good communication.
Paul's customer service is rated excellent.
I look forward to work more with him in the future .
Will recommend this company to friends and relatives
In the future.
Delivered car on Monday and was due back on Wednesday. We rented a car on our own expense. On Wednesday they said it wouldnt be ready until Friday, on Friday they told us it would be on Monday. It wasn't ready until the end of day Monday and we couldn't get it until Tuesday. That's 8 days we oId for a rental, instead of 2 days.
Just a long time to repair scratches and a headlight.
Great service and excellent work!!! The restoration was completed expediently. I highly recommend Caliber Collision!
You guys really did fantastique job which made customer happy and satisfied with what Calibre Collision has done for the repair work to my car. Especially, my wife and l extend our gratitude to Paul and Jamine for their excellent service to us. Thank you again!
The process was pleasant and stress free- service w a smile- from beginning to end.
I will come back to get additional services done
Thank you :-)
Very nice facility. Nice business model. Excellent workmanship.
It's upsetting having someone call you and tell you your car is ready to go and when you get there it's not. It's not acceptable that I'm still driving my car with a donut and a Cracked windshield. Not to mention the fact that I have to slam my trunk shut for it to be considered closed which shouldn't be happening to a 2016.. And when I addressed the issue about the donut and the noise that was coming from my car they said they had JUST noticed that.. How!? My car was there for a month.. I'm overall upset because I chose you guys because I read all these great reviews and it just **** I didn't get that same experience with my car.
The service was exceptional and I couldn't have chosen a better place to repair my baby.
Please don't contact took way too long, lost keys but found. No follow up with estimate and kept dragging on with repair. Very inconvenient & frustrating experience. We get the additional damage found but still a bad experience. Sara we will say was a pleasure and helpful and should be praised as mvp team member!Nice of Paul to return call & follow up but across the board after first call where Sara was an A+ a D- from there on. Repair was acceptable and no complaints but horrible experience regrets!
They did a great job matching the paint color and made it look like there never was a dent. Perfect work and they were pretty fast too.
Excellent service. And my car was fully detailed when I picked it up!!
Very courteous and caring excellent job thanks for washing my car it looked new????????????????
Efficient service. Communication was good. Completion in a timely manners.
I was happy with my experience at the Covington location. I was not, however, happy with my experience with the Duluth location. I received six different completion dates. And I would never use the Duluth Caliber Collision ever again. The last call I received from Duluth was on Monday evening to say my car would be delivered back to Covington on Tuesday. When I called on Tuesday I was informed it would be there Wednesday morning. Then I found out it was too late for the tow truck. My car finally got to Covington after lunch on Thursday. Not a great experience with Duluth.
Everything was done n a professional manner.. The repairs were excellent n the techs did a awesome job. I'm very very very happy with my car Thx to the entire staff at Caliber of Duluth
The car was repaired very well and the office manager (female) was very nice and helpful. However the young guy that handled the car was not prompt and did not communicate well the status of my vehicle. He also never called me back when he said he would and it took 2 days to call me about the estimate. I found out from my insurance company the status of the vehicle and he was not very helpful. The office manager was great, but the guy that was the service manager did not leave me with a positive experience at all.
Very professional and completed my car before the estimated date.
Very friendly customer service
Great experience. Delivered when promised. Work looks very good.
It took to long to fix my car, with two delay.. I have to call a few times to get update. When I got the car it was so dusty, I have to leave it to be cleaned.
Excellent customer service and great work on my car. I would absolutely use them again and recommend this shop to everyone I know.
So far it looks like a great no . Thank you.
Very nice personnel. Attentive and very helpful.
Continue to provide amazing customer service????????
Great customer service and personable staff!
Very friendly staff, great communication. Car looked brand new after repairs and they even vacuumed and washed my car. It smelled like new when I got inside. ???? Very happy customer.
They were very accommodating did a great job in a very timely fashion and returned my car repaired and cleaned to look as good as it could look.
A representative for the Duluth office was very informative and kept in touch with the process of my car and I really appreciate it thank you.
I am happy to say my expectations were exceeded.
Wonderful customer service. Fast quality work. Easy!
Thank you for the ride home, for the good customer service and for the excellent work and timely repairs.
The guys were excellent, they informed me of some unknown damage to my car and gave me advise on what I should go to fix it. The guy in the front was awesome eventho he is a university of Miami fan. I will use you guys in the future .
Wonderful people. Wonderful service. Kept me informed along the way. Delivered when promised. Repair quality as promised!! Reasonable prices. Highly recommended.
Beautiful work! My car looks new & now I'm scared to drive in traffic! Many thanks to Jimmie, Manuel, Sarah & crew! I will definitely recommend your shop to all!
Faster than expected. Job well done!
Great experience and friendly staff.
They kept me up to date on the progress of my vehicle and I really appreciated that. They were also very friendly when I picked it up today and were willing to help me return the rental car . I did leave my garage door opener in the rental and have yet to hear back if they were able to recover it . I know they will not be open again until Monday . Overall a very good experience, as this is my first accident and I was very nervous and unsure of how the process works .
The car was repaired quickly and appeared to be completely restored as it was before the accident.
Dennis and Jimmy are the best!! We hope to build a great relationship with them in the future!!!
Great experience. As painless as any auto accident can be.
They did an amazing job on my bumper. It looks brand new. Thank you Caliber
Great job. Thank you so much.