Job well done in a professional manner
My bumper looks better than before it was hit you did an amazing job. THANK YOU. 10 out of 10
Above and beyond expectations. The automated text were pretty hokey! Lol
Thank you for repairing my car !! ????????
Amazed that repair set for seven days was completed in two!
The repair work was very well done.
The communications could be improved.
I am a long time loyal customer of State Farm,
so I am glad to provide feedback.
Over all I think that Dina,Hector and the
tech team have done a very good job.
Any questions, please feel free to contact me at this tel#.
Estoy muy satisfecho por su buen trabaj y rapidez y la amabilidad del personal su profecionalismo gracias.
After having scheduled my drop off date and time, I was expecting to have a more accurate date of when my car would be complete. Instead I was told in the office after asking the clerk who said the car would be ready in one or two days then I received a text later in the day that said in 17 days.
Great up-to-date information about my car. Fast repair and great quality. THANK you and God bless.
Thank you again. Very pleased with the work you did on our Tahoe.
The Service was really good they take care of you so good with nice cars they have for rental and they bring your car clean washed and everything looks great thanks
Great service here! Everyone was very helpful and courteous, I'll be recommending this place to everyone! Thank you again!
Great people. Very helpful. I appreciated the way I was treated and how my car was finished
excellent job all the way around!
The staff are very professional and the work are great. I would definitely continue to do business at Caliber.
Caliber Collision did a great job on my vehicle repair and the employees are very friendly and welcoming. Thank you!
Loved the constant communication.
Great service and an awesome job on my repairs!
A job well done courtesy and professorly
Very professional, courteous, and efficient team
A very good experience!
Great service! Fast and efficient! Done before the estimated date as well!
The entire process wa seamless! From estimating the damage to my car to having a rental car ready for me to the email updates on the repair process to notification of my car being ready for pick up! Awesome!
The service was excellent, the front office communication as well I must say was excellent. They keep me informed and we're very friendly, my car was even washed which I appreciated.
Annette and your staff failed to advise me that my vehicle had been struck by one of your employees at your facility and caused delays in the repairs for almost another month. Furthermore the vehicle was repaired without my consent (for the new collision that occurred at your facility) and no photos were taken about how much damage was done to my car. That is unethical in my opinion.
Excellent service from beginning to end! I never had one worry about my car. I loved the text updates!
Bumper is crooked and repair took over a month!!! Now it will have to go back to get fixed right and I will be without my truck even longer!!!
From the moment I dropped off my car to picking it up I was treated with respect and courtesy. The car looks amazing! I love the text updates, they are more convenient than phone calls. And when it came time to pick up the car, it was ready when I was told it would be. I appreciate the ride home to as my son needed to go to work. I hope I don't need your service, but if I do I will choose to go to Caliber again. Thank you!!!
Excellent service all around.
Repairs took to long to complete. PU was waxed and swirl marks were left on paint. I did not see this until I got truck home.
Very clean establishment and employees were courteous.
The work looks like if the car just came off the lot brand new, you guys made it look beautiful again.
Excellent customer service,lthe repairs were excellent and done in a very timely manner
Great job and fast wirk thnx alt
The front office staff were amazing and really made me feel comfortable leaving my vehicle. They always kept me updated on the progress of my vehicle and answered any questions I had. The whole staff did a great job and I would recommend Caliber Collision to friends and family.
Thank u Caliber for a job well done. On
time texts kept us informed on status of our
baby, our Cadillac Escalade ESV. Bravo to
your professional n compassionate staff.
Joseph & Elizabeth Eteaki
Amazing service. Thank you all so much.
Thank you for your excellent customer service.
Vehicle Make : Volkswagen
Job well done!
I appreciate the help! You guys went beyond the call of duty when things got tough! Thank you so much!
Im happy with the overall customer service. Everyone was friendly and informative. I would recommend to family and friends.
The passenger side front window switch doesn't work on driver door
Excellent communication and service. Thank you.
Great service and awesome job. They made a bad situation painless. Thanks for a great job!
Very kind and helpfull staff made it a great experience. I would definitely recommend caliber collision to a friend
They did an excellent job.
Vehicle almost looked brand new. Great job!
We were very impressed and pleased with the professionalism that was given to us. Very good and friendly staff.
Lowell & Dottie Hirschkorn
I am truly truly Pleased with car. It drives great. It took a while. But, it was worth the wait. Thank you. So very much. Again.
The Service was great.
Our car came back looking like new
Would highly recommend Caliber
You guys did an excellent job on my truck thank you very much
The whole process went so smoothly for us. My toddler loved the waiting room popcorn! Everyone was friendly, knowledgeable and professional. You made a very inconvenient circumstance much more pleasant for our whole family. Thanks!
Great service! Love the text update feature. Very great communication throughout the process. My car looks better than brand new! So nice that they fixed a scratch of the opposing side of the damage as a courtisey! Wow! I am so impressed!
Great service and great people. Very satisfied.
Thank you very much for such a timely manner it looks like a brand new car thanks again R.T.
Very efficient and friendly. The work was well done and in a timely manner. Thank you!
Your staff are very professional. And made this experience painlessly
Annette was awesome. She kept me up to date and was friendly and polite. I would give her 10 out of 10 stars..
Your staff was friendly, knowledgeable, and kept me updated daily of the progress of my care. I appreciate the concern and how everything was handled with my repairs.
Loved all the updates I received!!!
Everyone was very friendly and kept their promises. I knew if they told me something they were going to follow through.
Great experience and very happy with the service.
I am so happy to have my car back. It runs and looks beautiful, can't even tell it was wrecked. Thank you for cleaning inside also.
Updates on my vehicle timely, the staff was very friendly and helpful. When we picked up our vehicle it has been cleaned and detailed on the inside and has looked the best I've ever see it!
Truely happy with everything good custimer service and got me in to a rental car right on the spot no hassle
Timely and kept me well updated. Everyone was very courteous and professional.
Very professional service. The daily update on my car was nice.
Thank you you took care of it all even before I asked. You are a 10
Very professional and fast
Our experience was great. I will recommend this shop to others. Excellent customer service.
I love how they kept me up to date with every detail. Made my process so simpl.
Everyone was very friendly. Super efficient and had things done in timely manner. Will definitely come back if we have an other issues in the future with our vehicle. Thank you
Vehicle Make : Volkswagen
Minor set backs but I am very pleased with the repairs and customer service.
I appreciated that I got tx messages on updates on my vehicle, loved that it was done before actual date, and the repair looks very good
Awesome job done to my car!! It's like when I first bought my car!
I appreciated the daily text updates. That was very helpful.
Thank you for my new car key. That was a great surprise. The service was excellent and I liked the text messages with the updates on the car repairs. Thank you!
My wife and I were very impressed with how organized, professional, quality, and quick you guys were to get our Honda Odyssey repaired. I really liked the daily updates, and how friendly your staff was. Thank you so much we really appreciate it.
Very professional and on time
Great at keeping me informed about repairs and the delays
Customer service is excellent; I was fully informed of the steps to completion of my car repair.
You guys did an amazing job to my Tc I love it even more now :)
I just had my car repaired and I am very satisfied , the staff were very pleasant, and helpful.
Love the attention my car received. You went far beyond my expectations. Very satisfied customer.
Very polite and friendly staff
Got me in and got me out fast . Service I give a 10 .
Other than a few delays in receiving my vehicle...it looks great!
Everything was fantastic. Shorter than expected. Also super friendly. I can't thank them enough for trying so hard to get my car Back to me.
Loved the updates, the helpfullness and the friendliness of everyone I met there. It made the entire process painless.
I liked the updates i recieved. I liked that they a sence of humor. I liked that they had sympathy for me while i anguished over being seperated from my car. My car has great sentimental value and this company appreciated it.
Repair job was great, customer service including picking up rental tab was also phenomenal. However 5 weeks (including time to order part before I even dropped off my car) for a mirror and bumper was excessive. Adjuster quoted 10 hours of labor tops. Was thoroughly shocked at the slow turn around time.
Woodwork and fast service I love that thank you all of you people involved in my case appreciate your fast service thank you thank you thank you
Everyone was very friendly and willing to go above and beyond to make sure everything was done correctly.
The repair was great Hector was awesome but the staff has bad attitude and they don't tell customers the truth like if you can't pay with cash you guys should put it on the paperwork and not just tell people because if it's a business it needs to be in writing and not just hear say
service and communication was excellent. i will definitely recommend everyone i know here!
I will return the car , there is more problem now , steering wheel is too hard to steer it was not like that before we send it to you guys and the inside sit at the middle is broken and it was not like that before it was send in your shop I am very very disappointed with your service
We are always happy with our car when we get it back. The staff is super friendly especially Malina. Happy Holidays
Vehicle Make : Volkswagen
Every one was real nice and helpful and I had constant
Updates about my car.. and my car looks great after the repairs
Were done they did a great job:))
These guys did a great job I am very pleased with the work and how they handled the situatuon
I was really happy and surprised with how easy everything was and especially how pleasant the employees were. It's nice to have such a friendly experience.
Excellent service with extra attention to make the customer satisfied.
Every single person I encountered were professional and helpful. I really appreciate that your team went above and beyond to help me. Thank you.
The girls in the front office are very nice and helpful
Thank you! Our FJ looks awesome. Thanks for having it done as quickly as possible and the text updates were very nice.
Could have did a better job and listened to the customer versions the Geico Rep.
I don't like the idea of surveys but, the communication amid the repair was great. Truly satisfied. Thank you
The car looks great. Thank you.
Very happy with the communication
Great Job, Thank you and God Bless you.
Vehicle Make : Volkswagen
I'm very pleased with the overall service and grateful to everyone in the office. They were all very nice, keeping me updated on the repair work and adding and cleaning my car as well as doing the nessassary repairs.
Very professional but friendly. Kept in contact daily and due to a scheduling problem finished the repair a day early.
At first I was pretty mad because when your client hit my car he was about to take off but thanks to a young man he saw everything got out of his car and took a picture of his license plate that's when he got out of his car and started looking for the owner which was me but I'm very satisfied thank you very much
My car looks new the guys did a Great job and left it so clean I was pleasantly surprised.My Thanks to all at Caliber ????
Dena was a pleasure to work with. Had a small issue with the trim and was able to bring vehicle back in and have fixed quickly and efficiently. It is a always a pleasure to work with a business that has great customer service. Thanks!
I was absolutely satisfied with the whole process from the beginning to the end...would definetly recommend you and I will use your service in the future if ever I should need it. Thank you!
Great customer service. Staff made you feel comfortable. I didn't know it would take a long time to get my car repaired, but the staff made it worth it. Whoever is training, they're doing a great job. It definitely is apparent what the tone of caring and friendliness was set. I really liked that they kept me in the loop through phone calls and convenient texts.
By far the best body shop that I have had business with
Everyone was so friendly and nice . Made it a comfortable experience and always informed me of repair time completion.
I really appreciated the ability to keep in contact thru texts. I never felt out of the loop, so to speak. Thank you again for your great service!!
Great job my car looks new again!
Very friendly staff. Worked on my vehicle in a timely manner. Went above and beyond by cleaning the inside and the outside of my vehicle. I liked that I was kept in the loop the whole time on the status of my vehicle. Overall very satisfied I would go back if needed. (Hopefully not though haha)
I live your shop everyone is great and aleays smiling. I trust yiurcwirk and would never go anywhere else. This was the 2nd time my truck was there.I live you guys and your work is very complete!Thankyiu so very much,very satisfied!
I was told on my completion date that my car was just going into paint department when I was text 3 days prior that my car had entered the paint department and my vehicle is still on target for scheduled completion. Already returned my rental on expected completion date 2 hours prior to getting told my car is just entering paint. I think more communication between customers and business needs to be established.
Repair was top notch and finished on time as promised. Staff was friendly, curtious and had their act together. I would highly recommend Caliber Collision to a friend. Job well done!
Hands down worst customer service I've ever dealt with. When you guys say you're gonna call somebody back make it a point to actually call them back. Don't have them waiting on the phone throughout the day and you guys not call. That didn't just happen to me once but at least 4 times. Also don't use the text messaging updates if you know they are inaccurate. I was getting messages for 3 weeks updating me about the process which I liked at first, then when I called on the day that I was originally suppose to pick up my car I was told it hadn't even reached the paint shop yet this whole time I was getting updates about all the parts being all in and things were going smooth but it was a lie. So after I found out that the text messages weren't correct I would call to check for updates and still nobody seemed to have answers or could tell me what was going on. You guys didn't seem very organized with the whole process. Hell! the morning i was told to bring my car in the people at the front desk looked confused because somewhere along the line someone forgot to call me and tell me that my appointment was rescheduled for the following day! I suggest you guys establish a better line of communication between workers. Overall I wasn't satisfied with my experience at caliber and I won't be suggesting it to anyone.
Great people. Very helpfull
Your concern about my being updated from beginning to the end was unexpected, kindness and courtesy was outstanding. I to am in customer service and it is rare to find such professionalism in business today. It takes a lot to impress me but you have in abundance, I would without hesitation use your service again. Thank you for your service. It was my pleasure.
Vehicle Make : Mitsubishi
A job well done. Loved all the up dates and curtious personal.
I appreciated the way Caliber communicated along every step of the process. They were professional and no nonsense
Thank you for keeping us updated and for getting the repairs done fast. Your staff were very friendly.
Great job! Awesome customer service and communication. However, the repair time took a bit longer than I would have liked.
Everyone was amazing best service i ever had thank you everyone
I do have a question my car has a small dent by window how much would that cost to fix..
Big thanks to caliber collision for doing a great job on my car! This place is awesome i would tell my family & friends to go here
Everyone was courteous and friendly. I was always notified what was happening with my car.
My car looks great again and I appreciate the detailed cleaning that was done.
It took to long for the car to be done!over a month.Then the inside of the car was very dusty.I think someone could it clean the inside at least at some degree.
Never even heard of you before. My Geico agent referred me to you! Just got my car yesterday, , and so far things look and fill good. I loved the text updates, and the staff was really nice!! And enterprise car rentals work with them, -and my rental was waiting for me.!! And the agent Nicolas was great. And when I picked up my car the agents went over everything, and answered all my questions. . The ladies st the desk where awesome, and the men that evaluated my damage!! Great
Good communication friendly service
Everybody was so friendly and professional. I loved the text updates. I have never had a rental or repair experience that was so pleasant and carefree! Amazing service, amazing customer service, and my car came out better than anticipated! I will definitely recommend you to everyone I know! Thank you!
Very professional and very friendly and loved how they kept me updated ????????????????
My car was finished in a timely manner thank you
Car looks great.
Maybe better communication on estimated time of completion. Was some confusion on Friday evening.
All staff very professional to talk to. Helpful and friendly 9/10
Very professional company.
Kept me up to date on the repair process, and every single person I dealt with there was courteous.
Although I only needed this company due to unfortunate circumstances I am pleased to have gotten to know about Caliber Collison, and I will recommend them to anyone and everyone that is in need of auto body repair work.
The interior detailing was a very nice touch!
Thank you for restoring me back to normal!
We are very pleased with the service. Both the work on our car and the employees.
Feels like family.
Definitely will come back, if needed. And, will recommend to our friends.
Mr. & Mrs. DeCarli
Vehicle Make : Volkswagen
My car looks great! Everyone at caliber were very friendly and helpful. Thank You, Marcia Buckley
My vehicle is not even done and make sure when someone contacts me it would be the owner. This absolutely has to be the worst body work I have ever had done.
The repair was not done well
My truck looked amazing. I was very happy
Find a new phone system. I was taking a risk coming from out of town just to see if my car was ready or not. Apparently, the phone lines were down. People were friendly. Just wish for my tire they gave me the same brand of tires as the rest of my brand new car has. Should have called and asked if it was ok to put a different brand of tire on. I'm not really happy about that. I just got a new car and it came with a certain brand of tires. Would have preferred to keep it the same brand of tires.
It took 3 weeks for completion of a very simple job to replace the whole rear hatch. Communication other than the text messages was non-existent. The shop had phone line issues when we tried to communicate since the beginning of the job, they claimed to have these problems for a few weeks (3 weeks for phone lines to not be working, really?). When the timeline kept getting pushed back through text message without any explanation, we had to stop by the shop twice in order to get any info out of them. Mind you, doing this being third trimester pregnant isn't exactly the easiest task.
The tail light that got replaced was used from another vehicle, it did not line up at all. If I hadn't had caught that and accepted the vehicle as-is, this is what the shop has to offer for quality and craftsmanship? The tail light is being replaced as soon as it's available, but I still have to go back for a problem that should've been taken care of originally.
If I hadn't had stopped in at 3 PM on Friday afternoon, I don't think I would've been notified that my vehicle was available that same day.
For the job taking as long as it did, I feel that geico should have at least given us a discounted deductible, if not fully refunded, for the shop not only taking as long as they did, but also not doing a quality job in a timely manner. The only reason we decided to go to this shop is because geico guarantees their work for life. But for as long as it took, and the lack of quality control, I think we could have gone elsewhere with a better result.
Excellent customer service, thank you!!
You did an amazing job!!! I am so proud to drive it again. The gal at the front desk was so sweet and took care of everything for me.
I would definitely recommend your services!
Thank you so much
The daily email updates were great! Very satisfied with the vehicle and wonderful experience overall - from the time the car was dropped off until picked up.
awsome job and people that work there
I am fully and completely satisfied with the service provided both with repairs and customer service. I will continue to choose caliber if needed in the future. I will also recommend caliber with great pride. It was nice to have one location where I received collaborated service with Geico as well as enterprise. Couldn't ask for a better car repair experience.
Very satisfied with the final results the car looks like new good job !
Plus the staff were very friendly and answered all my questions
Very good service and good people :)
Great communication and friendly staff. An all around great experience.
We had to have them fix the corner panel a little better it was sticking out. They left a screw on my leather seats thankfully I found it before someone sat on it. I was disappointed they didn't leave the gas the same as I had left it I was told they don't have to because they drive to test the car. Most repair shops replenish what they use. Also a plastic piece was missing on the passenger door and they just said someone must have vacuumed it up. The excuses through out this repair process was horrible. I am grateful the car looks good as far as I can tell just sad and disappointed it took a month and many excuses later.
thank you for making my car great again.
Excellent service!! Wonderful people!!
I am insured through Geico. Having never filed a claim with them before I was concerned about the place that they recommended. In hindsight, I could not have possibly been more pleased with Caliber Collision. Every single person on staff was extremely polite and helpful. The repairs were done ahead of schedule. The service manager went above and beyond by buffing out several scratches on an area that was not part of the claim. As a car owner and customer I could not be happier or more pleased with the service I received. Trust me I will be recommending caliber collision to everyone!
Thank you so much did an awesome job treated me like family and answered all my questions
Great job. Definitely recommend to my friends
Since I am a traveling Nurse, it is difficult finding someone I trust with my car. They have come through, 2 times with wonderful results. I was very happy to see my windshield had been cleaned. Thanks so much. I will seek you out in my home state, Florida, when I get back home. I have a few scratches and dent to get repaired. Kudos to the Modesto team. Marcy I
I like the fact that caliber collision took care of every aspect and I didn't have to worry about my vehicle.
Vehicle Make : Mitsubishi
Great customer service!!!!
I initially had a bad experience but once I spoke to the DM of Northern California, who went out of his way to contact me, I was completely satisfied. He literally turned a horrible experience into a pleasurable surprise! Kuddos to this DM!!!
I'm very happy with the repairs. They were very welcoming and did the repairs quickly.
Very polite gave I for on the car daily car looks great couldn't be happier than you
Very well done, front staff was very courteous and attended me with respect
It was very delightful to do business with a group of people that were not only professional and courteous but genuinely friendly. I would definitely use them again and will be telling my friends. Thank you Caliber for a job well done.
Thank you so much everything from the detail on the car to the superior customer service! All was absolutely awesome! The only problem is I don't know that I can rate you all 10 but I guess I have to since there's no ll, 12, 13 --- 20!!!
Fast, efficient and perfectly done so far as I can tell in the short time I've had the car back. Customer service is such an important attribute Pride in workmanship just doesn't seem to be high on the priority list anymore I'm so glad to be associated w/ a company that has such values! Thank You! Jo
The service was friendly and efficient! My car looked amazing when it was finished!
Good Job, Looks Great, On Time, Friendly People, Fast and efficient. Thanks
Car looks great! Very pleased with a job well done! Associates were very helpful and effective. Stayed on top of contacting me. I was very please with the new hub caps I also relieved! Thanks so much and God Bless!