I appreciated that I got tx messages on updates on my vehicle, loved that it was done before actual date, and the repair looks very good
Awesome job done to my car!! It's like when I first bought my car!
I appreciated the daily text updates. That was very helpful.
Thank you for my new car key. That was a great surprise. The service was excellent and I liked the text messages with the updates on the car repairs. Thank you!
My wife and I were very impressed with how organized, professional, quality, and quick you guys were to get our Honda Odyssey repaired. I really liked the daily updates, and how friendly your staff was. Thank you so much we really appreciate it.
Very professional and on time
Great at keeping me informed about repairs and the delays
Customer service is excellent; I was fully informed of the steps to completion of my car repair.
You guys did an amazing job to my Tc I love it even more now :)
I just had my car repaired and I am very satisfied , the staff were very pleasant, and helpful.
Love the attention my car received. You went far beyond my expectations. Very satisfied customer.
Very polite and friendly staff
Got me in and got me out fast . Service I give a 10 .
Other than a few delays in receiving my vehicle...it looks great!
Everything was fantastic. Shorter than expected. Also super friendly. I can't thank them enough for trying so hard to get my car Back to me.
Loved the updates, the helpfullness and the friendliness of everyone I met there. It made the entire process painless.
I liked the updates i recieved. I liked that they a sence of humor. I liked that they had sympathy for me while i anguished over being seperated from my car. My car has great sentimental value and this company appreciated it.
Repair job was great, customer service including picking up rental tab was also phenomenal. However 5 weeks (including time to order part before I even dropped off my car) for a mirror and bumper was excessive. Adjuster quoted 10 hours of labor tops. Was thoroughly shocked at the slow turn around time.
Woodwork and fast service I love that thank you all of you people involved in my case appreciate your fast service thank you thank you thank you
Everyone was very friendly and willing to go above and beyond to make sure everything was done correctly.
The repair was great Hector was awesome but the staff has bad attitude and they don't tell customers the truth like if you can't pay with cash you guys should put it on the paperwork and not just tell people because if it's a business it needs to be in writing and not just hear say
service and communication was excellent. i will definitely recommend everyone i know here!
I will return the car , there is more problem now , steering wheel is too hard to steer it was not like that before we send it to you guys and the inside sit at the middle is broken and it was not like that before it was send in your shop I am very very disappointed with your service
We are always happy with our car when we get it back. The staff is super friendly especially Malina. Happy Holidays
Vehicle Make : Volkswagen
Every one was real nice and helpful and I had constant
Updates about my car.. and my car looks great after the repairs
Were done they did a great job:))
These guys did a great job I am very pleased with the work and how they handled the situatuon
I was really happy and surprised with how easy everything was and especially how pleasant the employees were. It's nice to have such a friendly experience.
Excellent service with extra attention to make the customer satisfied.
Every single person I encountered were professional and helpful. I really appreciate that your team went above and beyond to help me. Thank you.
The girls in the front office are very nice and helpful
Thank you! Our FJ looks awesome. Thanks for having it done as quickly as possible and the text updates were very nice.
Could have did a better job and listened to the customer versions the Geico Rep.
I don't like the idea of surveys but, the communication amid the repair was great. Truly satisfied. Thank you
The car looks great. Thank you.
Very happy with the communication
Great Job, Thank you and God Bless you.
Vehicle Make : Volkswagen
I'm very pleased with the overall service and grateful to everyone in the office. They were all very nice, keeping me updated on the repair work and adding and cleaning my car as well as doing the nessassary repairs.
Very professional but friendly. Kept in contact daily and due to a scheduling problem finished the repair a day early.
At first I was pretty mad because when your client hit my car he was about to take off but thanks to a young man he saw everything got out of his car and took a picture of his license plate that's when he got out of his car and started looking for the owner which was me but I'm very satisfied thank you very much
My car looks new the guys did a Great job and left it so clean I was pleasantly surprised.My Thanks to all at Caliber ????
Dena was a pleasure to work with. Had a small issue with the trim and was able to bring vehicle back in and have fixed quickly and efficiently. It is a always a pleasure to work with a business that has great customer service. Thanks!
I was absolutely satisfied with the whole process from the beginning to the end...would definetly recommend you and I will use your service in the future if ever I should need it. Thank you!
Great customer service. Staff made you feel comfortable. I didn't know it would take a long time to get my car repaired, but the staff made it worth it. Whoever is training, they're doing a great job. It definitely is apparent what the tone of caring and friendliness was set. I really liked that they kept me in the loop through phone calls and convenient texts.
By far the best body shop that I have had business with
Everyone was so friendly and nice . Made it a comfortable experience and always informed me of repair time completion.
I really appreciated the ability to keep in contact thru texts. I never felt out of the loop, so to speak. Thank you again for your great service!!
Great job my car looks new again!
Very friendly staff. Worked on my vehicle in a timely manner. Went above and beyond by cleaning the inside and the outside of my vehicle. I liked that I was kept in the loop the whole time on the status of my vehicle. Overall very satisfied I would go back if needed. (Hopefully not though haha)
I live your shop everyone is great and aleays smiling. I trust yiurcwirk and would never go anywhere else. This was the 2nd time my truck was there.I live you guys and your work is very complete!Thankyiu so very much,very satisfied!
I was told on my completion date that my car was just going into paint department when I was text 3 days prior that my car had entered the paint department and my vehicle is still on target for scheduled completion. Already returned my rental on expected completion date 2 hours prior to getting told my car is just entering paint. I think more communication between customers and business needs to be established.
Repair was top notch and finished on time as promised. Staff was friendly, curtious and had their act together. I would highly recommend Caliber Collision to a friend. Job well done!
Hands down worst customer service I've ever dealt with. When you guys say you're gonna call somebody back make it a point to actually call them back. Don't have them waiting on the phone throughout the day and you guys not call. That didn't just happen to me once but at least 4 times. Also don't use the text messaging updates if you know they are inaccurate. I was getting messages for 3 weeks updating me about the process which I liked at first, then when I called on the day that I was originally suppose to pick up my car I was told it hadn't even reached the paint shop yet this whole time I was getting updates about all the parts being all in and things were going smooth but it was a lie. So after I found out that the text messages weren't correct I would call to check for updates and still nobody seemed to have answers or could tell me what was going on. You guys didn't seem very organized with the whole process. Hell! the morning i was told to bring my car in the people at the front desk looked confused because somewhere along the line someone forgot to call me and tell me that my appointment was rescheduled for the following day! I suggest you guys establish a better line of communication between workers. Overall I wasn't satisfied with my experience at caliber and I won't be suggesting it to anyone.
Great people. Very helpfull
Your concern about my being updated from beginning to the end was unexpected, kindness and courtesy was outstanding. I to am in customer service and it is rare to find such professionalism in business today. It takes a lot to impress me but you have in abundance, I would without hesitation use your service again. Thank you for your service. It was my pleasure.
Vehicle Make : Mitsubishi
A job well done. Loved all the up dates and curtious personal.
I appreciated the way Caliber communicated along every step of the process. They were professional and no nonsense
Thank you for keeping us updated and for getting the repairs done fast. Your staff were very friendly.
Great job! Awesome customer service and communication. However, the repair time took a bit longer than I would have liked.
Everyone was amazing best service i ever had thank you everyone
I do have a question my car has a small dent by window how much would that cost to fix..
Big thanks to caliber collision for doing a great job on my car! This place is awesome i would tell my family & friends to go here
Everyone was courteous and friendly. I was always notified what was happening with my car.
My car looks great again and I appreciate the detailed cleaning that was done.
It took to long for the car to be done!over a month.Then the inside of the car was very dusty.I think someone could it clean the inside at least at some degree.
Never even heard of you before. My Geico agent referred me to you! Just got my car yesterday, , and so far things look and fill good. I loved the text updates, and the staff was really nice!! And enterprise car rentals work with them, -and my rental was waiting for me.!! And the agent Nicolas was great. And when I picked up my car the agents went over everything, and answered all my questions. . The ladies st the desk where awesome, and the men that evaluated my damage!! Great
Good communication friendly service
Everybody was so friendly and professional. I loved the text updates. I have never had a rental or repair experience that was so pleasant and carefree! Amazing service, amazing customer service, and my car came out better than anticipated! I will definitely recommend you to everyone I know! Thank you!
Very professional and very friendly and loved how they kept me updated ????????????????
My car was finished in a timely manner thank you
Car looks great.
Maybe better communication on estimated time of completion. Was some confusion on Friday evening.
All staff very professional to talk to. Helpful and friendly 9/10
Very professional company.
Kept me up to date on the repair process, and every single person I dealt with there was courteous.
Although I only needed this company due to unfortunate circumstances I am pleased to have gotten to know about Caliber Collison, and I will recommend them to anyone and everyone that is in need of auto body repair work.
The interior detailing was a very nice touch!
Thank you for restoring me back to normal!
We are very pleased with the service. Both the work on our car and the employees.
Feels like family.
Definitely will come back, if needed. And, will recommend to our friends.
Mr. & Mrs. DeCarli
Vehicle Make : Volkswagen
My car looks great! Everyone at caliber were very friendly and helpful. Thank You, Marcia Buckley
My vehicle is not even done and make sure when someone contacts me it would be the owner. This absolutely has to be the worst body work I have ever had done.
The repair was not done well
My truck looked amazing. I was very happy
Find a new phone system. I was taking a risk coming from out of town just to see if my car was ready or not. Apparently, the phone lines were down. People were friendly. Just wish for my tire they gave me the same brand of tires as the rest of my brand new car has. Should have called and asked if it was ok to put a different brand of tire on. I'm not really happy about that. I just got a new car and it came with a certain brand of tires. Would have preferred to keep it the same brand of tires.
It took 3 weeks for completion of a very simple job to replace the whole rear hatch. Communication other than the text messages was non-existent. The shop had phone line issues when we tried to communicate since the beginning of the job, they claimed to have these problems for a few weeks (3 weeks for phone lines to not be working, really?). When the timeline kept getting pushed back through text message without any explanation, we had to stop by the shop twice in order to get any info out of them. Mind you, doing this being third trimester pregnant isn't exactly the easiest task.
The tail light that got replaced was used from another vehicle, it did not line up at all. If I hadn't had caught that and accepted the vehicle as-is, this is what the shop has to offer for quality and craftsmanship? The tail light is being replaced as soon as it's available, but I still have to go back for a problem that should've been taken care of originally.
If I hadn't had stopped in at 3 PM on Friday afternoon, I don't think I would've been notified that my vehicle was available that same day.
For the job taking as long as it did, I feel that geico should have at least given us a discounted deductible, if not fully refunded, for the shop not only taking as long as they did, but also not doing a quality job in a timely manner. The only reason we decided to go to this shop is because geico guarantees their work for life. But for as long as it took, and the lack of quality control, I think we could have gone elsewhere with a better result.
Excellent customer service, thank you!!
You did an amazing job!!! I am so proud to drive it again. The gal at the front desk was so sweet and took care of everything for me.
I would definitely recommend your services!
Thank you so much
The daily email updates were great! Very satisfied with the vehicle and wonderful experience overall - from the time the car was dropped off until picked up.
awsome job and people that work there
I am fully and completely satisfied with the service provided both with repairs and customer service. I will continue to choose caliber if needed in the future. I will also recommend caliber with great pride. It was nice to have one location where I received collaborated service with Geico as well as enterprise. Couldn't ask for a better car repair experience.
Very satisfied with the final results the car looks like new good job !
Plus the staff were very friendly and answered all my questions
Very good service and good people :)
Great communication and friendly staff. An all around great experience.
We had to have them fix the corner panel a little better it was sticking out. They left a screw on my leather seats thankfully I found it before someone sat on it. I was disappointed they didn't leave the gas the same as I had left it I was told they don't have to because they drive to test the car. Most repair shops replenish what they use. Also a plastic piece was missing on the passenger door and they just said someone must have vacuumed it up. The excuses through out this repair process was horrible. I am grateful the car looks good as far as I can tell just sad and disappointed it took a month and many excuses later.
thank you for making my car great again.
Excellent service!! Wonderful people!!
I am insured through Geico. Having never filed a claim with them before I was concerned about the place that they recommended. In hindsight, I could not have possibly been more pleased with Caliber Collision. Every single person on staff was extremely polite and helpful. The repairs were done ahead of schedule. The service manager went above and beyond by buffing out several scratches on an area that was not part of the claim. As a car owner and customer I could not be happier or more pleased with the service I received. Trust me I will be recommending caliber collision to everyone!
Thank you so much did an awesome job treated me like family and answered all my questions
Great job. Definitely recommend to my friends
Since I am a traveling Nurse, it is difficult finding someone I trust with my car. They have come through, 2 times with wonderful results. I was very happy to see my windshield had been cleaned. Thanks so much. I will seek you out in my home state, Florida, when I get back home. I have a few scratches and dent to get repaired. Kudos to the Modesto team. Marcy I
I like the fact that caliber collision took care of every aspect and I didn't have to worry about my vehicle.
Vehicle Make : Mitsubishi
Great customer service!!!!
I initially had a bad experience but once I spoke to the DM of Northern California, who went out of his way to contact me, I was completely satisfied. He literally turned a horrible experience into a pleasurable surprise! Kuddos to this DM!!!
I'm very happy with the repairs. They were very welcoming and did the repairs quickly.
Very polite gave I for on the car daily car looks great couldn't be happier than you
Very well done, front staff was very courteous and attended me with respect
It was very delightful to do business with a group of people that were not only professional and courteous but genuinely friendly. I would definitely use them again and will be telling my friends. Thank you Caliber for a job well done.
Thank you so much everything from the detail on the car to the superior customer service! All was absolutely awesome! The only problem is I don't know that I can rate you all 10 but I guess I have to since there's no ll, 12, 13 --- 20!!!
Fast, efficient and perfectly done so far as I can tell in the short time I've had the car back. Customer service is such an important attribute Pride in workmanship just doesn't seem to be high on the priority list anymore I'm so glad to be associated w/ a company that has such values! Thank You! Jo
The service was friendly and efficient! My car looked amazing when it was finished!
Good Job, Looks Great, On Time, Friendly People, Fast and efficient. Thanks
Car looks great! Very pleased with a job well done! Associates were very helpful and effective. Stayed on top of contacting me. I was very please with the new hub caps I also relieved! Thanks so much and God Bless!
Just continue to always make the car look exactly how it used too. & the lifetime guarantee is awesome too
Vehicle Make : Mitsubishi
I was very happy the service we received. I enjiyes having text with current updates
You have a great staff there! Lots of smiles, and the repairs look wonderful!
Excellent customer service.
Excellent service nice employes.
the service was amazing. highly recommended. Two thumbs up!!
I don't like how they handle insurance repairs from other parties that don't have geico.
Thank you Caliber!! You helped make this process go very smooth and worry free. I appreciate your professionalism and fantastic customer service. Will highly recommended you to anyone I know if they need repairs. Thanx again.
They did a great job. Thank you
A job well done and at a time first estimated by Lisa. The constant information about the progress was comforting as we made plans for transportation. By handling the job completely from insurance company to car rental we hardly felt the impact of the accident. Thank you all.
I was satisfied how my vehicle came out. I understood how it is to get replacement parts. I was informed every time. I'll give all the credit to that person and that individual is Mark. When I picked up my car I had to meet and shake his hand. I will tell my friends here in San Jose about Caliber Collision.
Best service I have ever had
Everyone had the upmost respect and kindness through the whole process.
That say it all "Job Well Done"
everything was very good... it did take a while to find the right parts to get the job done... but everything looked good after all was said and done
Everyone was so nice and professional! I really appreciate it you guys. I wrote a yelp review for you as well 5 stars! Great job
Everything turned out amazing and I loved the customer service. Honestly it was some of the best service I ever got. The text messages really helped me feel a part of the process. Thanks so much!! I will tell everyone that they should give you a try!!!!!
Team was very professional and courteous. It was a hassle-free experience. Really appreciated their flexibility with dropping off my car. Text message updates were an added bonus.
Your services were all preformed with excellence. Thank you very much.
Mark and team were awesome and this is my second experience with them my car looks great and after the accident this was the easiest issue I had to deal with . Great experience I love the daily updates I felt like I knew what was going on 24/7. Thanks to the entire team!
Yes im verry satisfied great job good coustomer service (:
Fast and very friendly, shop was clean and organized through the entire repair. Defineatly would recommend!
Best repair experience and everyone was very personable.
Loved the frequent updates on the progress too.
Excellent customer service. Anna, Louis and Mark were all fantastic. My goodness. They all deserve raises. Thank you so much for having them as employees.
Thank you for doing a great job. I love the new paint on my car.
Excellent job. Very caring people; took longer than expected.
Anna was friendly and helpful by answering all of my questions politely even when I may have asked the same one more than once. She and Mark provided exceptional customer service. Thank you
Great customer service and a good repair job done quickly. The only snag was the text messages sent by accurate. They sent several updates on the progress of the repair and didn't get to me till after I had picked up my car
Besides what looks like an excellent job on my car, I appreciate the very friendly and professional staff. Thanks for taking me home when I dropped off the car and then picking me up so I could get it back when finished. I enjoyed the conversations with all of you, too!
I apperciated the updates on the repairs. All the staff was professional & friendly. Best of all, my car was returned looking & driving great!