Awesome job...I believe my vehicle was serviced in a timely manner. Customer service was great. I recieved the receipt for my repairs but I would have perfered to ve explained in detail in to each one. I was shown my vehicle in which everything looked awesome but I felt I had to probe and ask questions even though I had the paper there in front of me as to what was done to my vehicle. My vehicle was involved in a hit and run and it looked superficial and turned out to be as well, but I would have like if I was given a back brief on what was done to my vehicle.
I asked questions and got answers to the questions asked but I would have rather it all been explained instead of me jumping around asking trying to find out all that was completed. Agqim thank you...awesome work and I would recommend you to all....
Couple of glitches but they did a great job so far
Speedy, courteous, professional, my car looks new!
Job well done. Turn around time excellent.
I was very pleased with the service and the time it took to repair my Car thanks
The best body shop I've ever went to service was A1 employees are friendly my car went in wracked & they made it new again
Vehicle Make : Mitsubishi
I was completely satisfied with the job done and I wouldn't hesitate to have them to service my vehicle again. Thanks for all that you guys have done and are doing.........Yours truly Danny
Everyone was friendly and professional. I was surprised that my vehicle was ready as quickly as it was. Should anything unfortunate ever happen again to my car this is a good place to go to get it repaired.
Amazing customer service very nice and great work. I was pleased from start to finish.
I really appreciated that they gave me constant updates about the progress of my car and asked very thorough questions about every detail of the accident in order to meet all of my needs. When I received my car, the Representative Steve was very pleasant and accommodating. Also when I received my car back, I was very impressed with the quality of the work completed and how they even made existing marks less visible. Overall, it was a great experience with no hassle and everyone was so accommodating.
Great job and great updates throughout the process
Keep up the good work
Excellent and fast service
EXCELLENT! Extraordinary customer service who are willing to work with you. Considerate of customer needs and great communication. Will definitely recommend to friends and family.
Your overall service was not only fantastic but very professional
WORDS CANNOT EXPRESS HOW WELL OF A JOB THE FOLKS AT COLLISION REPAIR. I'M VERY IMPRESSED BY THE JOB DONE ON MY TRUCK.
Very professional Mr.Matt.
Gordon was great best rep you guys have
I was completely satisfied with the repair and your services but Enterprise was not as thorough as you were.
Gordon and his team were excellent. I was informed of every step of the repair process. What I thought would take a week or longer only took four days with beautiful results. The emails were very helpful. Pick up was easy with a helpful friendly staff. I would gladly recommend Caliber Collison to anyone needing service.
Every one was very helpful and nice. The repair looks perfect
My driver side window no longer closes. I know it open and close before I brought it to the shop, can you please take a look at it? My phone number is ****-****-xxxx thank you Nick
Very professional staff! Communicated with me on a regular basis and made a stressful situation easier. Thanks Steve, and the rest of the staff!
Work was done on time and great job on repairs
I am highly satisfied with the process of having my car fixed from the accident I had. I am highly satisfied with the text alerts on the status of my car and the car repairs turned out great.
The job was done right and I like the way I was kept up to date with things!
Every associate that had anything to do with the repair of my 2017 Nissan, I want to say a big "Thank you"! From start to finish Caliber associates made me feel like my car was their car. Even through the rough patches, the customer service was the best I've come across in a while. I would, without a doubt, recommend your team for body work repairs. I hope I don't have to return, but if I do, I know I will be in good hands!
Car looked great. The team went above and beyond to repair a non-claim item.
All was well besides some type of noise upon opening the door.
Right front splash guard damage. Right rear wheel damage and listed as buffed out needs to be replaced. Low tire pressure light on. Key fob not repaired still bent. That is what I saw in night time pick up of my vehicle. Will have a thorough look at it in day light.
I am so glad I chose caliber very attentive and my car looks fantastic
Fast and precise. Very satisfied thanks.
Extremely satisfied, wonderful employees, vehicle looks fantastic, thanks for everything
Communication was great. They informed us on the status of the repairs but it on the financial side. We received the estimate and at the end the total cost was 2x the estimate. I think we have been informed even though the insurance we're going to bear the cost. We felt blindsided on the financial aspect of the whole experience.
But you guys did a great job.
My representative, Mr. Gordon, was very helpful in keeping my up to date and making the accommodations for me to pick up my vehicle. Additionally, the car looks fine and was very clean when it was returned to me.
Everyone was so nice, courteous, helpful and professional.
Like the way that keep me in the Loop about the repairs.
Got my car back quickly and it looks great. James was very helpful and communicative.
I like to thank my allstate representative for recommending me to Caliber Collision. Mr.Gordan and his awesome staff at caliber collision repeatedly kept me in the loop on what was going on with my car thru texts and calls. Thanks for making me feel like family. Caliber Collision is the best!!!!!!!
Love the service as well as turn around. Polite staff and more
Repairs were completed early. The Associate was knowledgeable and helpful.I was completely satisfied.
Matt was very helpful and kept me informed every step of the way My car was ready before the promised date. I will definitely recommend Caliber to others
Great experience! Everyone we dealt with was polite, helpful, and knowledgeable. We appreciated the daily status updates. Once work began they found additional damage that hadn't been noted by the insurance adjuster. Anthony, our Service Advisor contacted the insurance company to have the cost of the additional work covered. Caliber handled everything, taking the burden off of us.
Everyone remained professional throughout the process. The updates via texts were convenient and the work that was completed satisfied my family . Great work
Staff was great - they stayed after closing to complete our car so we didn't have to wait an extra day. They kept me aware of issues related to the repairs and provided options. I am very pleased with the services provided by Stephen Dansicker and the rest of the crew.
Gordon kept me up to date with every step in the process of repairing my vehicle which I greatly appreciated. Vehicle was finished a week early and it looks great! Thank you so much
Gordon was wonderful with his detail to my needs and explaining the process and answered all my questions. He has great communication with me as a customer. I received texts and phone calls giving me status on my vehicle. He explained everything and was very professional as an employee of Caliber. I told him I would recommend Caliber to my friends when they have a need for the services. Great Job on my Mercedes. Thank You, Thank You, Thank You. April
I am very pleased with the service I received. Everyone I encountered provided excellent customer service. I was really surprised when I seen my car. One of the gentleman washed my car and cleaned the inside. It really put a smile on my face. Matt was awesome and very helpful. The lady's at front desk were friendly. I have no complaints.
My insurance company have recommended Caliber Collision, twice. Each time the service was impeccable. I will be referring family,friends and strangers
Highly refer anyone in need of tepairs to this facility definite 10 of 10 rating
I love that if one location cannot complete repairs within an acceptable about of time, that another location will complete the repairs! Caliber Collison excels at customer service. I received daily communication via email, text AND a phone call. Dawn was pleasant and was really authentic about how I felt during the entire process! But to mention, my car was completed a week and a half ahead of the expected due date! Superior work! Thank you guys so much for all your hard work in getting my baby back to me!
The repairs were done fast and very professional. Great customer service and kept me up to date during the whole process
Very efficient and reliable.
The manager in Randallstown Maryland and crew did an excellent job. The vehicle was completed 11days earlier than promised. Dawn thank you for your professionalism. My mother is ecstatic. High recommendations to the randallstown facility.
Great experience from start to finish. Barely had to put any effort from my side and the process was very smooth. Big thank you to Mr Gordon for phenomenal experience. I will definitely recommend Caliber Collision to my friends and family. Thank you again.
I appreciated the work that was done
A timely manner and l got my vehicle
Before I could miss it...
I love the work you guys did on my car it looks brand new. Thank you so much for everything
My car was in the shop for one months and still need repair. Not happy at all ????
This was a great experience. The associates were pleasant professional and very helpful. I will definitely consider using Caliber again.
5 ???? CUSTOMER SERVICE FROM A VERY FRIENDLY AND PROFESSIONAL STAFF - I WILL DEFINITELY RECOMMEND TO OTHERS
Great customer service. Perfect level of communication. Quality work. Fast turnaround. I couldn't ask for more. Great job Caliber.
Very happy with the service. Car looks fantastic
Thank you all at Caliber Collision for taking care of my vehicle and completing the repairs in a timely manner! The cars looks great! Thank you!
The entire staff at Caliber was very accessible and professional in their approach. They repaired my wife's vehicle in a timely manner. We were extremely satisfied. Isaac Yohanas.
I would bring back to get work done again
Would like to thank the Caliber Collision crew who put my car back together. It's running well and looks great. A special thanks to James and Tom who were very patient with me in dealing with my concerns and anxieties about the repairs and the appearance of the car. They took care of me. Thank you so much. Great job!
Just continue operating as well as you are and you can't go wrong! Thanks, Kent D
My new bumper look amazing.
Staff was very pleasant.
Very professional services and worked with me. The staff was great always pleasant. I really enjoyed working with James ...hands down he's very professional and explained everything from the beginning to the end. I WOULD RECOMMEND THIS SHOP TO EVERYONE
The molding on the passenger lower door is still loose. Scratches are still on the review mirror and I am curious why the wiper cover and fog light fixture was not replaced
I am happy with the service and close attention by staff. Service adviser Mathew is excellent. Thanks
Steve at Caliber Collision (Randallstown, MD location) did an outstanding job keeping me informed regarding the status of my car repair. Very professional staff & they did an amazing job fixing my Mercedes.
Finished in timely fashion excellent job
Steve delivered good customer service. However, the lead receptionist was s bit abrasive as a first contact person. She was not personable.
Vehicle Make : Oldsmobile
Great experience. Probably would be better to answer questions once things are completely wrapped up
I was very impressed with the quality of service that I received at caliber
Collision. Gordon was excellent in keeping me updated with the progress
Of my repair and my car was finished sooner than I expected. Overall
I am extremely satisfied with caliber collision services.
Fantastic work, very communicative, and finished way earlier than I expected. Awesome!!!
Great experience. Would definitely consider Caliber if I'm ever in need of work in the future.
Very pleased with how well you kept me informed on the progress of my vehicle. If there ever was an issue or question, someone called me to let me know. Very pleased and my car is back to how it was before my accident. Thank you!
Great service and employees!
Repairs were finished before estimated time. Very nice people and communication was awesome
Great job! Repairs were done in a timely manner. In fact, repairs were completed before the projected completion date.
They fixed my car within a week and were great with communication.
Caliber did an excellent job
Job well done!
Very displeased with my repairs and level of service. The manager Dawn was nice but unfortunately my adjuster and not knowledgeable and my car repairs could have been better.I don't understand how you can put a new tire rim on the car and put old tires backs on the vehicle. My car was brought out with the tires very low on air ,two where actually all most flat .The side mirror where I was,hit was still hanging out around the,molding strip.What made is so bad is that when I brought it to the adjusters attention, he said "O that not from the accident. He took the back to the repair shop per my request only to come out and make a statement saying that he and the repair guy saw,a dent in the inside of the car the pushed out my molding strip and side mirror and stated it didn't come from this accident. I will be contacting management and my insurance company.
Thank you!!!!! Great job service and communication!!!!!! My pleasure!!!!
Dawn was great as she was on top of my cars progress and worked to get it fone as quickly as possible. The job turned out good as well.
Thank you for washing and vacuuming too. I really appreciate it.
You guys did wonderful job my car looks like i just bought it once again thanks for the great job
Very satisfied with repairs after you were given the opportunity
to correct the work that was previously done.Excellence is always
worth the wait!
This is my second experience with Callibur Collision and once again I am thrilled with the results. The staff is easy to deal with and friendly. An overall excellent experience.
The entire crew at caliber collision treated me like royalty they were very patient with me and they completed the work in an expeditious manner. The car looks amazing!!! I would recommend this group of people to anyone The caliber collision facility that's located in Randallstown is the best James Park thank you very much
Professional, efficient, great communication
Very professional work. Smooth process dropping/picking up my vehicle and getting rental vehicle. Friendly staff.
Thank U. Thank U Thank U!!!!!
Team Buick for the updates For cheerful
Spirits & love for people. Also the work
everyone do. God bless you & yours and
The business. Thank You!!!
Great job delivered on time and kept me up to date with progress
All interactions with employees was very pleasant and knowledge me and my wife was very happy with outcome of our vehicle and gladly do business again
Great communication! Phenomenal job.
James Park did a great job, was very friendly, knowledgable, and helped me in every way that I needed. Thank you
Gordon took excellent care of me and my car. Allstate and Enterprise definitely have room for improvement, but caliber was top notch! Thanks.
Dissatisfied. Key fob is dead. Took it to a key place to get a new battery guy behind the counter said that after opening my fob up it was wet. So now I need a new key fob asap.
They finished my vehicle very quickly
Excellent job and services
The whole thing was completely seamless, 10/10!
Steve Dansicker took excellent care of me. I was most happy to have him as my service manager.
Customer service was excellent and I loved getting the updates by email
Kevin was awesome he made sure the job was done right and communicate with me the time the car was in his care
Everyone was very professional. They really seemed to care and tske care if my car.
The repair is awesome, the two ladies in the receptionist are were fantastic to say the lease. As well the same goes for Steve, all three were courteous and professional. The only thing that I would say that someone was driving my vehicle and it was on empty when I brought it in it was half full. Other than that everything and everyone was just great. Thank you, Robin Stancil
Matt was terrific to work with and went above and beyond to provide great service.
While at Calibur Collision, I was turning in my keys to enterprise. The customer service person ended up using the windshield wiper fluid to show me it was working when I informed him it was not. However, when he used it, I was next to the car which he was aware of and ended up spraying the fluid in my eyes, in which I wear contacts. Instant pain and brining occurred. Caliber collision especially Kevin and a blonde woman (can't remember her name) assisted me, ensured I was comforted, provided eye wash, and waited with me even after closing hours till my husband arrived. They also intervened when the person from enterprise came to me after I asked him to leave me alone multiple times.
Not only did Calibur Collision in Randallstown take care of my car, and did an excellent job, they also took care of me. That is what I call excellent customer service.
I thought the entire staff was respectful and professional. Work was done on time and in an excellent manner.
I love the fact that you got constant updates via text messages. The customer service ladies Amy, Terri and the new girl were also very courteous and responsive in calling me and letting me know what exactly was going on with my car. Kevin was so nice and patient with me throughout the entire process. Social justice even though it was very hot he was very thorough in explaining everything with me before I left my car running, calling me while my car was there and finally when I was picking up my car. I will recommend Caliber Collision to all of my friends.
My experience with your companies employees was exceptional and unmatched by other companies that I personally do business with on a daily basis. This was my first ever accident in 42 plus years of driving to do business with a company such as yours was extremely comforting.
Matt did an amazing job! I truly appreciated him keeping me in on the updates on the progress and I love the finished product!
We decided to have the repairs done at Caliber because Matthew Gunther assured us that Caliber was well-equipped to handle the job and that we would have the truck back in a reasonable amount of time. Matt mentioned that his dad owned a body shop and that he had grown up around cars and repairs. This gave us a high level of confidence. We were not disappointed. We received regular updates on the status of the repairs, delivery was ahead of schedule, and we are extremely happy with the result. It was a pleasure doing business with Matt and Caliber.
I enjoyed the good customer service experience and would recommend Caliber collision to others.
Excellent customer service . The staff was timely , professional and friendly . The facility was warm clean and inviting . When my vehicle was finished I received a call and and a very detailed text . I arrived a little late (due to traffic) and they graciously waited- what more can you ask?? Oh I cannot forget the rental car company picked me up but more importantly I was able to return my car to caliber collision and they closed it out for me !! Awesome service . I am sorry my minor repair was completed in **** day to perfection with a lifetime guarantee ' ????
Kevin Dossa, ****, and the other front person assistant(not sure on the front desk names) made my experience wonderful.. Very professional and fun. Kevin made sure I knew what was going on at all times before during and after my repair.. Very knowledgable, I will definitely recommend Caliber Collision in Randallstown.
WOW. Thank you for thinking outside of the box and making the experience of what could be very hectic, an enjoyable experience. Every interaction I had with a member of your team was positive. I will recommend you to others.
The staffs were very helpful
He entire process went smoothly. It was well explained and the car looks great! I like that the rental place is connected with them because it's one less hassle. Mr Chin and the ladies at the front desk were very professional and knowledgeable.
I truly appreciated the excellent customer service dealing Dawn, Terry and Kevin. Their explanations of everything was very clear and understandable. They were also very pleasant and kind. I would refer anyone to have their auto repair service at Caliber Collision. I was very comfortable and pleased with my service.
I loved your services from start to finish. Amy, Kevin, Tom & the other staff made me feel so secure & confident that my car wouldn't be taken well care of. I will always recommend Caliber Collison to my family and friends who are in need of auto repairs.
I was completely satisfied with the entire experience. This company is highly professional and did a wonderful job. I would recommend them to all my friends and family.
I was impressed with the speed of service and the quality of work. I appreciate that my car was washed and vacuumed. However, one of my lights is out and Im sure it was working when I dropped it off. Also my right blinker doesn't work, this is the same side that the damage from the accident was on. The right headlight was to be replaced, so I'm not sure if it wasn't replaced or connected properly, but it doesn't work. Outside of the two light situations I was moderately satisfied.
It was a job well done could not have ask for a better job. Thank you.
The repair and paint is great , you can't tell where the damage even occurred. Also , the work was completed within the time frame that was given to me.
My car had a little dent, but with the time and care they took to fix my car. It looks like the dent was never there.
Great communication and a fast turn around!
Prompt service, excellent quality, Caliber went above and beyond to repair my car and satisfy us in every way!
Keven was very helpful and well informed. He is an asset to your company with outstanding customer service skills. A real pleasure to do business with.
My vehicle looked brand new. Thanks so much.
Look like a brand new car.
Vehicle Make : Mitsubishi
I greatly appreciate all the staff for their patience, courtesy, professionalism, hard-work and for going above and beyond to help. Thanks so much, I could never thank all the wonderful staff enough for all their assistance!!
Looks brand new. I am impressed. Very satisfed. Great attention yo detail and great advice.
Employees were knowledgeable, polite and helpful
Work was completely as stated and I was kept informed.
Keep up the pleasant hospitality that you displayed to your clients. It is greatly appreciated.
My car isn't fixed
I took my vehicle to Honda for other repairs and found the same problem persist. Please call me at ****-****-xxxx
I've seen marks and leftover residue that wasn't there and even a small ding in my rear driver side passenger door
The staff was professional, courteous, and knowledgeable. I was provided timely status updates about each phase of my repair.
Where are the keys. The car door was locked when we picked up the car.
Very dissatisfied. My car was delivered dirty. The back of my truck was left
In disarray. Everything was just thrown out and never put back. I was called ****/2 hour before shop closed yet it was not clean. Sticky stuff was left all over inside passanger door. Not happy!! And don't feel like I have to stop my day to take the car back to be clean. My insurance company tried to get me to use another company but I chose this company. Not happy!!
Estimator was courteous, professional and friendly, he also explained available options regarding the repair process. The car was completed a day earlier then expected.
Job well done plus my car was wsshed which is a plus in my book.
Everything was great and I'm happy thank you
Vehicle Make : Land Rover
Repairs completed ahead of schedule and under budget. Great job.
All of you toke very good care of my Christian and she and I are very. Thanks for a job well done. God bless you all. Cheers!
Amiable people doing excellent job.
Automated messages via text were appreciated but I was sent message that indicated car would be finished on 22 March. It was finished on 15 March. I understand the psychology of exceeding expectations but **** day vice over a week seems pretty ridiculous. O/w my customer experience was excellent.
Kevin was awesome during the estimate,drop-off and final pick-up walk-through. They estimated a 3-4 day time frame for the repair and completed it in **** day. Amy was nice and turned in the keys for our rental too. Overall, great job!
I pray that all is well.
My Caliber Representative, Steven was very pleasant and knowledgeable. His service was quick and efficient. The repairs were completed in excellent time and conditions. I'm satisfied with a job well don, thank you Calber. Truthfully, Deborah Y
Matthew was a great tech.
Extremely happy with how fast my vehicle was completed!
Great communication and superb service.
After a bit of a rough start, Kevin stepped in and made sure that all of my needs were met including a timely finish to the repair.State Farm was more intrusive than helpful and I appreciated Kevin handling all the details efficiently.
Was completely satisfied with repair and time if car being finush
Good. Job. Great. Customer. Service
I was satsfied with them, because they kept their word and deliver my vehicle on the 29th just as they stated. The vehicle was fixed and cleaner than it was when they received it. Thanks again
I felt the experience an outstanding experience and I was very pleased
Vehicle Make : Volkswagen
Was told car was ready. Took off work early to pick it up. Car wasn't ready, had 2 issues. Wasted a half day at work and waited an extra hour for no reason because no one told me my car would need to stay another day unto I asked after waiting for an hour. Complete unprofessional operation. I'll never return. USAA will hear how poor your service is.
Communication was terrible. Mostly non existent. Workmanship was great though. Please improve your communication with customers to keep them apprised of the status of their repairs
On target with expected delivery date And good open communication.
Good job and fast! Thanks for cleaning her up too..inside and out. ????????
Vehicle Make : Volkswagen
A professional experience in every way. The repairs were excellent, the communication each day was helpful, and the repairs were done quickly. Highly recommend ACT for all your body work.
The whole experience with ACT was exceptional. The staff was very friendly. I would bring my vehicles back even when the repairs are not insurance related.
Lights on dashboard aren't working neither are the rear lights!
Very good service and was kept in the loop at add ll time's
The best experience I have ever had in any kind of auto facility. You guys kept me well informed on the progress of, I have to assume, a small job. I received one to two E Mails a day plus at least one phone call a day. The three things I hate about cars: buying, selling, fixing, but I'd buy a used car from you guys (that's my top compliment). Thanks to Tony and everyone else.
When I went to pick my car up, the car would not start, so a technician came out and gave the car a jump I took the car home which was approximately 4 minutes away from the actual repair shop and parked this morning on my way to my job the car would not start we tried jumping it several times I tried calling into your office on numerous times only to find out that your office is closed when I went to leave a message was unable to do so so I'm very dissatisfied with the care of my car this is Cynthia C
Love the text messages. And the early finish. Thank you
The main thing that I appreciated was that I got a text or email giving me updated of what's going on with my vehicle. The body shop did a superb work and in a timely fashion. And the receptionist was very cheerful and helpful in getting me to my processing agent who handled my claim.