First class repair to my vehicle. You folks are the best!
Mike did a great job in doing the estimate and fixing everything.
Ethan did a great job in getting the car cleaned.
The process from start to end was superb
Very polite and knowledgeable staff
Cant say enough good things
Didnt know you were there
Will recommend you guys
Thank you for a great job and for communicating to us about progress throughout the job!
Miles was very professional and courteous
He took excellent care of us. A definite asset to the Wright Collision team.
Great service. Great people. Completed earlier than promised
I made an appointment weeks in advance to drop my car off on a Monday morning. I had to make special arrangements with my work in order to accommodate this appointment time. However, the first update I received from you in email was on Tuesday, January 8 (one day after my appointment), and the update stated that my car had been placed into the work queue on that day. Then, later that week, I received another update that the original estimated completion date of Friday, January 11 had been updated to Monday, January 14. Having scheduled my appointment weeks in advance, my expectation was that you would begin to service my car on the day it was dropped off. That did not happen. Finally, when I picked up my car, I was not provided with the paperwork that stated that the repairs had a lifetime guarantee. I was told (by Nationwide) I had to go and pick up the paperwork myself. I made them email it to me, but the point is, it was not given to me when I picked up the car.
Everything was handled as indicated and on time.
Great job with great service. Would recommend to anyone
My experience was a good one. The people were professional and friendly. They helped me understand the process, gave advice on my rental, kept me well I formed on the progress of the repairs, and returned a car that looked good.
First class all the way. Thank you.
Everything was handled with no problems. My car looks great!
The guys at Wright Collision did everything in their power to fix my vehicle and return it to me and a timely fashion. They even sent it over to Schltz Lincoln to have a recall done to the vehicle. I am very happy with my experience at Wright Collision in Wexford
They fixed my car from the accidents, but I had a huge scratch on the other side of my car from the shop.
The work on the car was excellent, and could not be distinguished from the original. My issue was with a lack of communication. Once I dropped the car off, I had to initiate the majority of any conversations. Other than calling to tell my when it was finished, I did not hear from you. And then I had to have you contact Nationwide to confirm that the other party had accepted responsibility and the deductible should have been waived, even though this information was supposedly given to you already.
I would have preferred updates of when you were beginning the work, an estimated completion date and any other key information along the way.
I waited nearly a month for my Jeep to be completed and received 3 different dates informing me of when it would be completed. Once I brought my Jeep home, molding on my rear passenger door came off and I had to return to the shop for another hour and a half to have repaired.
Great customer care! Ethan was super helpful and made the process seamless
Excellent workmanship and paper work.