There is not enough space for me to express the exceptional treatment i received from Nicole and the collision team. They keep me updated and exceeded my expectation on professionalism and fixing of my car. I personally stopped by today and thank them and spoke to a manger. Accident happen and that is why we have insurance but the problem in when you realize what you have to go thru to get your back to the condition prior to incident. Never was it a problem or inconvenience from USAA to where they suggested I could take it which was Hampton Chevrolet to Enterprise. When accudents happen its stressful, you expect that from one involved but I was never stressed Hampton Chevrolet collision team has won my business and I will be forever grateful for the tools they have in place from the start to the completion of the work. I could talk about it forever but I will wrap it up by saying thank you so much Nicole, your demeanor was a pleasure and your people skills are exceptional. Collision team my car's appearance was way beyound my expectation. I am my worse critic and not only was it beautifully done, you even washed and vacumed it..You all make a perfect team!!!
My driver door will not lock without multiple tries when all the rest will. Sent a text earlier because the company was closed. Please email me at so I can send a video I took today. Thank you.
Nicole our colusion estimator and the entire team kept us informed everyday, even when the vehicle was promised to be ready, Nicole told us, she was not satisfied with the results, so she knew we would not be satisfied, she sent the vehicle back to the paint shop and then the results were perfect. It is this kind of Customer Service we have come to expect and appreciate without hesitatation from the Entire Hampton Motor Family! We are 110 percent thankful we purchased our vehicle here, and continue to recieve excellent service! We reccomend you to everyone looking to buy or have their vehicle serviced. Thank you all!
The Wrotons..More Than Satisfied Customers!
Nicole was super friendly, and kept me updated through the entire repair. The body work looked fantastic as if my car was never damaged. Hampton motor was also very considerate of my time and got me in and out with every visit from the estimate to the pick up. Thank you!
Very pricey staff, fast service
The repair work that was done to my car but then very well. That I have no complaint about. However, when I was called about the work being finished it was in the middle of the hurricane. I had to evacuate my home and I was out of town. The young lady said there was a note on file about me having to leave. I returned to pick up my car on Saturday and I was told that the Collision Department was closed and no one else could check me out and give me my car. I was forced to keep the rental car I had until the following Monday. When I spoke to the Collision lady on Monday she told me someone could have given me my car on Saturday. Now I have to pay the rental car company for an additional 3 days. I called back to Collision this morning, and was told that the information I was given yesterday was incorrect and that no one could give me my car over the weekend. I am still out $120 that I have to pay the rental car company. I believe the checkout process was handled very poorly and it's not about the money it's about the principle. For that, I will probably not bring my car back to your dealership again.
I’m a repeat customer and have always had an overall positive experience with the dealership. With that said, the dealership needs to tighten up its quality review of body shop work done. It’s understandable that things may get missed but they should be discovered before the customer finds them. When my truck had work done I found skid plates and underhood shields not properly fastened. With my recent car repairs I found misaligned panels, broken clips, and paint defects. I’m sure they will be resolved but these items could and should have been detected before I received the car.
The staff here is very helpful and one of the kindest in Hampton Roads, the customer service is 10/10 . I will bring my car back for any further issues . Nikki or Nicole was very accommodating walked me through everything relatively quickly. I am very satisfied with Chevy !!!! Thank you
Everyone was personable and explained everything well. I appreciated the message system very much. Thank you all!
Excellent. The repair was done as early as at the expected day.
They still have my car! Picked up Friday had to have it towed back to the shop on Saturday. Went in to have the door repaired, wouldn’t start and now they don’t know what’s wrong with it. So this shouldn’t even come to me since you all still have my vehicle. But so far the experience has been HORRIBLE.
Perhaps my expectations were unrealistic but the original time estimate of one week turned in to 6-7 weeks. I appreciated the frequent updates and the loaner vehicle towards the end very much. My car has a horrible rattle now that it did not before or after I was hit - nor was it there when I dropped it off. They knew this noise was there when they sent my car home with me. Disapppinting.
I know that my car is in great hands. I know that my car will be fixed right the first time.I dont trust anyone to do work on my car.I enjoy being part of the chevrolet family!!!!
Hampton Chevy made our insured car repair a very easy process to complete. Kept us well informed and made the repairs quickly.
Total and complete satisfaction including timely and
Frequent updates until it was ready.
Very easy and fast repairs! Couldn't be happier!
Joe is fantastic. He kept me up to date on my vehicle and was very informative