First-rate service. Well done. Many thanks.
a small request (scratch repair) was requested at the time of drop off, even if I had to pay extra on my own, manager said he'd do it at no charge, it never happened, still happy how my car looks after being repaired, thanks
The staff was very friendly and answered all my questions. My repair was completed very quickly with beautiful results. My experience with 1st Certified Collision Center was very pleasant and I would recommend this company to others.
Robin A. Lococo
jose was awesome, he kept me updated with my car. and I received a call that my car was done a day sooner.
Steve and 1st certified are excellent to work with as always! Extremely professional and very quick work! Thank you!
Trinity Youth Services/Joann Holdren appreciate how easy you make it for us to bring our vehicles to you! Thank YOU!
Great service and the car looks perfect! I will come back
I enjoyed how friendly and down to earth each oerson I came into contact with was & they never once talk to you like you stupid. Always courteous & friendly but when they were done my car looked like it had never been damaged. Thank you.
Second visit and have yet to be disappointed in any way. Love them, they take care of you like family. Thank you for being outstanding!
This place was outstanding and your mechanic Jose went above and beyond! Superb job!!
Our son recommended this collision place to us as he had been highly satisfied. We thought they did an excellent job and were very professional. In the future we would certainly use them again
I loved that they were fast abd efficient. And they kept me informed with updates on my car. Nit only does my car look awesome but they detailed my car and it looks great! I would rate this company at a 10! Thank you for your services I will go back to them if needed in the future.
Awesome customer service and fast! Got my car earlier than expected!
Your staff was amazing with their customer service!! We appreciated the daily texts, updating us on the status of the repairs on our Camry and we were also impressed with how quickly the repairs were completed! Excellent, friendly service by Jose, Pam and Jim :) Will definitely refer our friends and associates to 1st Certified Collision Center!!
Steve && Jose went above and beyond for me. Enterprise treated me horrible but 1st collision changed my mood (: Thank you so much
Excellent. From start to finish. The final product was beyond what I expected. I couldn't believe how fast everything was done.
I truly appreciate how helpful they were about the rental issue i had and understood my reasons for not being able tp go without coverage or a car. My cars exterior looks beautiful, they did a fantastic job and i love the lifetime warranty on the repairs.
The front of the truck was not complete. Front chevy symbol is cracked and there are still scrathes on the front where I was pushed into the vehicle in front of me. And the truck pulls to the right when driving. They said they did alinement so it shouldn't be that bad.
Everyone very nice and professional car looks amazing better than new thanks Steve and all your team
Thank you for taking care of the repairs and keeping in contact with me about the progress.
A great job and 4 days ahead of schedule. Thank you.
My truck looks awesome!! And it was done a few days early. You guys are amazing. Thank you again
Did a great job on time at a fair price. Will definitely recommend.
Jose was great. Very helpful and kept me update every step. I will recommend him to anyone looking for this kind of work. Great job!
Very satisfied with the work done on my car. They kept me updated and were done exactly when they said they would be!
Thank you for all the updates via text, and making sure that my car looked as good as possible. Ordering a new bummer because the first one didn't fit the chrome piece right was great. Thank you for going above & beyond. And although I hope to not need your service because of an accident again, I will gladly come to you again in the future should the need arise. And I will refer you to everyone I know.
We appreciate how hard they worked to get us us back on the road.
Jim was great! Very professional and assisted me with excellent customer service.
Vehicle Make : Volkswagen
James and Staff were great!! Will recommend your establishment without hesitation!! Thank you!!!
Fast, timely service. Helpful and friendly staff. Thank you, 1st Certified Collision.
Got done before expected and great customer service
Jim explained everything very thoroughly in the beginning. I love the text updates. Everyone in office was friendly. And... My repair was done in a timely manner. I will definitely recommend your shop to others in the future.
Thanks for everything!
Very nice, repairs were done really quick. I would definitely recommend this place to everyone!
Thank you for doing a great job and for getting the job done so quickly!
Was so helpful and was taken care of.
Had an issue with they car claim an they assisted an cleared everything up.
I really appreciated all the updates on my vehical and always knowing what was going on with it. And greatly appreciate the time Steve took to show me and explain what could of happened with the car. The entire staff is professional, friendly and kind I don't have enough good words to use thank you all!
Vehicle Make : Volkswagen
Thanks to all of you that helped fix my car. I would recommend this business to everyone!!! Everyone was very nice and always pleasant. Thank you all. ????
This is my second time taking my car here and the work they do is absolutely amazing you can't even tell my car was crashed twice and the timing is good for such a good job
Steve was very helpful. He explained everything. I was impressed by the fact that they wouldn't release my car until it was 100% ready. Thank you all
One of the most professional businesses that I have ever interacted with. Great customer service.
I was very pleased with the level of service I received from the people at 1st Certified. Their communication was very good and they seemed genuinely concerned with not only repairing my vehicle quickly but correctly as well. I felt they want above and beyond what they had to do in order to provide me with excellent customer service. I hope i never have to have body work done again, but if i do I would fully trust and recommend the staff at 1st Cert in Hesperia.
GOOD WORKMANSHIP & ON TIME
I would recommend your place a thousand times. Thank you thank you thank you. You made a bad situation so much better by fixing up my car after my accident. Thank you for your professionalism, and for your prompt service. My car was fixed in no time. Thank your again.
Due to the previous paint job problems, and limited support from insurance, the result is less than stellar. Jim and team were great to work with.
Every one was helpful .any questions I had where answered and would recommend this shop to every one
I think you need to let the customer know if your car is really ready before you contact them.I was told my car was done ,was called when I was 2 blocks away when your co.called to tell me they needed **** more part so I had to go back home not once but twice.
We had the best experience ever getting our car fixed. The service, the txt updates, the work on our car was outstanding. I will recommend Collision Craft to all my friends. Thankyou
Frequent updates were appreciated. My vehicle was completed in the estimated time frame too.
Vehicle Make : Volkswagen
Jim was phenomenal and the fix was professional and fast! Thanks for the top notch service.
You were absolutely amazing! You kept me updated the whole time! You are the best in the High Desert as far as I'm concerned. Thank you for making me feel special!! Thank you for Washing my dirty truck!!!!!!
Very professional! I will recommend Collision Craft for anyone in need of them in the future. Thank you Collision Craft for making "my vehicle" beautiful again!! I also love the update texting to keep me informed during the whole process, awesome!!
Vehicle Make : Mitsubishi
Thank you for taking care of my car and I loved the detail it got, needed a nice vacuum so very appreciated!
Thank you for the excellent service! I will recommend you to everyone!
Truck still working good ... rides really nice ....thank you
I'm very much satisfied with my car and the work that was done..
My vehicle looks amazing steve awesome job for you and your team
We were so impressed that the truck was so clean, that was awesome and it looks great, no one would know it was in an accident
I can see the damaged area in the lighting in my garage.
very good job very satisfied looks great
I was very happy you called me 8 days early to say my truck was ready. I did not appreciate the fact I was told to bring it in and when I did it say there for 2 weeks before even getting touched.
Everybody at the shop was very professional, couldn't ask for better service. I wish all businesses would be as comprehensive and thorough as Collision Craft. Thank you for the great service. I will be definitely recommending your business in the future.
This is our 4th trip to this location in 8 months. We have received excellent service.
Car looks great & I love the fact it was so clean when I picked it up .. Love the close contact thru texting ... You were highly recommended & I sure understand why... Great job !
VERY GOOD WORK, I,M VERY PLEASED, THANK YOU ALL.
Quick, easy, always in communication
Awesome job and very friendly staff. Thank you!
You guys did a GREAT job, thank you so much!!! ????
The car turned out great! Like it was new. My only gripe was that it took longer than expected. But I would rather it take a little longer so it's done right. Raul was great. Thanks for a awesome job!
I love the company! I hope that I would never need more repairs but if I do that's definitely the place to go! You have a great team and great customer service! Can't find that anywhere thank you so much! Got my car back in amazing condition! Thank you again!
You did an excellent job! My brand new car actually looks brand new again!Thank you so much!
Was worth the wait very happy thank you Jim!!
Thank you Jim for all your help! Work was done quickly and efficiently.
Based on the few days that I've had the car back the repair looks to be done pretty correct the only issue I had was upon pickup the interior was still dirty from work being done I understand it was a quick repair but I don't think the final inspection was done fully there was still some glass on the seats and the seat rails correction door rails with still filthy from the repair
Thanks for the wonderful work. Car looks like new!
Both gentlemen that helped with the repair/quote of my car were wonderful! They were quick, efficient, and most of all very polite. Coming to pick up my car and seeing it look brand new again was amazing. Thank you!!!
This is the third or fourth time Collision Craft has repaired a vehicle for us. And we have always had a great experience. Thank you!
My repairs were done earlier than expected and look great. The staff was very friendly and professional. I would bring my car back and tell friends looking for a great body shop about Collision Craft.
I'm missing some small parts, but other than that I am satusfied
Thank you for making this experience enjoyable. You kept me updated and called me to also inform me how the work on my car was going now I see why yhe apraiser recommended you. I will also recommend you. Again thank you
The repairs to my car were completed sooner than expected. They even washed my car, which I was very surprised and pleased to find. Everyone treated me in a friendly and professional manner. I was kept updated during the process. Thank you.
Great customer service. When text messages weren't going through, they made sure to call and update me regularly. My car looks brand new!! They were wonderful and I'd go there again and recommend them to all my friends and family!
Thank you for the speedy service!
Friendly, Courteous , and Knowledgeable staff. I appreciate the text message updates on the status of my repair...what a great idea to keep people informed.
Thank you everybody for a job well done!
Jim was as always amazing. His crew, his secretary, his experience. All top notch.
He should be manager of the entire store.
The moment I walked up to my car I noticed how clean it was, and it looked better then new! I asked for something additional and they happily agreed to changing that for me making my car stand out from the rest! I'm very happy with the way my car turned out I highly recommend this place to anyone, not only did they do a awesome job but they completed it in the time frame they gave me.
Great work, friendly staff.
Thank you Steve & Company. As always, My satisfaction was beyond expectation. I come to Collision Craft because I am comfortable with my car being in your palace. I enjoy the humorous updates which makes my often times seriousness on the job chuckle. It's great. It's all good.
The whole team who assisted in the repair were fantastic. I always had contact if needed, and they always kept me informed.
Very polite employees and quick service. Thank you
I'm completely satisfied with my jeep repairs. I thank collision Craft for there awesome work.keep up the GREAT WORK. A.AVALOS
My 2007 Toyota Tundra had evolved into just a hard working truck that spent most of its time in 4WD or hauling my dogs around when i went into town. It looked like it needed to be put out of its misery. I was embarrassed to drive it. I dropped it off at Collision Craft to get the years of sun damage and me beating it up straighten out. When I picked it up I found a truck that looked like the day I bought it. The interior was detailed to what I thought would be unattainable. The courtesy, craftsmanship, and professionalism was outstanding. I will refer them to everyone I know!
I liked how clean my car was. The body work made the car look brand new. Thank you!
Professional, courteous staff!
Thank you for the call updates and texts. Would definitely recommend
We were extremely impressed with the excellent job done on our car and the customer service was excellent.
Excellent service with your lovely staff.
Repeat customer. Jim takes care of my vehicles and does an excellent job.. Referring my friends and family as well..
Jim had a great attitude and was on the money with his estimate. I am happy with the completion time as well as the cleanliness of my vehicle upon delivery. Very clean repair job, made it like it never happened
Thanks for the fast service. Very satisfied with the experience and professionalism.
You guys did a great job!!! Thank you so much!!!
Great job! I will definitely refer family and friends.
I will recommend your business to my friends and family I can't believe how friendly and professional everyone was.Thank you. Michele Barlow
Thank you so much for an excellent job.
Pam was very professional and courteous in gathering all my information. While Steve was very diligent in explaining the process of my vehicles repair.
Again, I'm totally satisfied with the service.
You went above what I was expecting to be done.
Good job, looks better than before, paint job is flawless:)
Vehicle Make : Volkswagen
Friendly staff, fast repairs, great service!
Great place and people. Could not be more pleased.
When i went for my car there was a dent in the back left door area that was not yhere when i left my car there. So i can't say im pleased with the work they did because there new damage to the car which was not there before i took ny car in.
Its Was a job well done. Thanks to all who had a hand in fixing my car.
Everyone was extremely helpful and nice. The service was speedy fast! This is definitely going to be the place I will come back to for further work.
I am completely satisfied with Collision Craft. From the moment I walked in the door the staff treated me with respect. They explained what needed to be done and kept me informed of the progress with my SUV. My vehicle was completely done in less then a week. The process was painless and I would definitely recommend Collision Craft to anyone that needs body work done. We are very pleased.
Professional body shop, showing concern and care for my vehicle and great communication with me. Thank you for your outstanding service!
I have already begun my quest to send business to Collision Craft. The car looks better than before the accident!! Your employee Steve is personable, knowledgeable, and all around awesome. Pam is a sweetheart. Thank you Collision Craft!!!
I highly recommend Collision Craft. The staff was amazing. Great communication regarding the status of my car and very fast and quality service. Thank you to all the staff at Collision Craft for your outstanding service.
Appreciated the good customer service and attention to detail, updates throughout the process????
The team was professional, accommodating and friendly. They provided clear communication to keep me abreast of the status of my vehicle.
Excellent service they took care of us completely they made sure we were satisfied and the staff are all super friendly and helpful I will definitely take all my vehicles here for great service they are the best fixed my car very quickly!
Great job on the repairs. Thank you for completing them in the time promised and the care that was taken.
Thank you for making me feel that everything was being taken care of quickly and expertly, with timely call backs and answering the phone promptly and taking care of my concerns.
Excellent service and workmanship. I could not be any happier with the repair
My car looks great and was in excellent condition. They even go the full 9 for detailing your car inside and out. I would definitely choose collision craft again to fix my car. My repairs were fast and my car was in the shop for less then a week!! Miguel very helpful and got me in and out of there and is very professional. With no doubt I had chosen the right shop. Thank you again!!!
They were very professional, very prompt, and very courteous with me. I highly recommend them to anyone needing their services.
Will recommend your services to friends and family
Thank you again for a great job on my truck....see ya after the new year to have the bed liner sprayed in.
Thanks again for the very good service.
Everyone was friendly and helpful. I appreciated the communication and the car looks great!
Very good service and nice people .
I would highly recommend these guys , awesome work , awesome customer service, very adjustable when it come up to price,actually quite cheaper, compare to another collision center in high desert.Not that I wanna have more scratches on my car , but if I do , I will go there ;)))
The chrome on the front of my car was not repaired
Keep doing the amazing job you are all doing. Thank you.
Amazing service from start to finish. Steve treated our truck as his own. Collition Craft will have my business for now on.
I liked that Megeal Jim kept me posted on everything you were doing and I liked that very much and everybody was so nice,just keep up the good work and people will keep coming back.I will definitely tell people how great you guys are.
Even polished the headlights!
Love the updates and receiving txt msgs on the repairs. Staff are excellent customer service representatives. Really appreciate the work was like brand new. Never expect there was any damage. Thank you so much
The job was done very well
Full 5 stars to them.
I was provided with excellent service... I would highly recommend Collision Craft.
You guys were amazing since the moment I called.You took care of everything with our insurance and even offered car rentals.The text messages that I received were actually very helpful.Everything was just amazing.
Steve is exceptionally and absolutely awesome and great at his job. Thanks again.
You did what you said you would do and the job turned very nice.Good job.
Collision Craft always does a fabulous job!!! I have had several cars repaired, and have been extremely pleased with the work each time.
Thank you so much for taking the time to check out my car and doing all of the necessary repairs to ensure that it's safe for me to drive. I'll be back again to get future repairs. :)
Very.nice work and.in a very reasonable time Thank You
Always seem to do good work for me
Love the speedy service and professional job on my vehicle as well as excellent customer service
Very friendly an patient with all my questions and concerns
Wonderful service ... .. The repairs where done less than 3 days ... Make you feel welcome ... I totally referred this body shop to anyone !!!
Thanks for everything !!
Thank you for everything. My car looks beautiful. I feel like I have a new car again.
It was an amazing experience. Thank you so much Steve for going above and beyond to make sure I was completely satisfied.
Thank you all for your courteous and expedient service on my auto. You made an unpleasant experience into a happy ending. Thank you Steve for all you did and keeping me informed and up to date.5Stars to all!!! Rosemarie N
Friendly, courteous and efficient. Thank you.
I appreciate all of the team work that your company offered me from day one. I really enjoyed having my car worked on and the updates on my car progress great work.
The best repair shop in the state. The best people to work worth and who really care about the people they serve.
The service was excellent. The car was repaired quickly and the results exceeded my expectations.
not much of a survey... you certainly could have utilized more questions with a broader range of answer options if you really wanted to know about my "experience" with Collision Craft.
Miguel was great. Always keeping us notified on th progress on our car.
The work done was excellent, and the staff was very helpful.
Great front office with Pam at the helm. Kept me updated as to progress of repairs. Steve, the owner was very pleasant and helpful. My repair tech, Miguel, kept everything moving along to completion. Overall, wish all business interaction could be this comfortable, customer oriented, and completely professional to deal with.
Vehicle Make : Mitsubishi
Speedy repair, great customer service, good homely feel, I knew my car was in great hands.
It was a great and easy process. Loved the text messages letting me know up to date status about my car
I thank you all for the gracious customer service.
As compared with my last dealing with an auto body shop, you were quick and efficient. I was especially impressed in the way you washed, vacuumed and even dressed the tires. I liked the coordination with the Enterpise Car Rental company. USAA was right on the money in recommending you. My whole experience was seamless.
THE MECHANIC WAS VERY KNOWLEDGABLE, FRIENDLY.
This is my second repair at Collision Craft and I was very pleased both times. Service is friendly, prompt and I love the updates! Each time you did what you said you were going to do and I couldn't be happier that you were done when you said you would. I like that you preorder parts speeding up the process. I like that you have relationships with both insurance companies I used. Your proactive stance on customer service and great work is what really makes me recommend you to everyone I know and will bring me back should I need body work again.
We are refreshingly impressed with the quality of the work and customer service provided! The testing service was a nice touch as well! Thank you guys for everything! The Tidwell's
Everything was done quickly with great communication throughout the process!
We won't go any other place! I appreciate how you worked within our budget when we were paying cash. Repair work was excellent!!
Start to finish they were great
Miguel was absolutely wonderful. Very informative and always had time to answer my questions. The job was fantastic. I am very happy with the service done to my car. Thank you.
Thank you for you professional and kind service!
Vehicle Make : Volkswagen
A very friendly and professional group of people - from the receptionist to the estimator/inspector to the workers. A job well done by all. The text messages
are a nice touch as well.
Very satisfied with all the service. My car was ready when they . Said it was going to be.
everyone very courteous, especially Miguel.
I was very happy to see my car looking brand new again and receiving it back so soon an excellent and professional job well done thank you
The service was amazing and fast, the employees very helpful. I will recommend this place to friends and relatives who need work done to their cars. Thanks again
I like the way you kept me informed on the progress of my car while it was in your shop. I received excellent customer service.
Thank you so much, your the most professional shop I've ever worked with.
Thank for such fast reliable service. We appreciate the detail and washing of the car. You were very thorough and professional. Thank you for all the updates
Just keep up the good work! It was a totally positive experience for me! I love the cute text message too. :0)
Love the text updates! Thank you!
All the staff was so helpful and friendly. The took care of my car and it beautiful Thank you all so much. Jan
The staff is very professional and made me feel lIke a valued customer :-)
Great job on my car repair, excellent Customer Service. Steve was awsome!
Thanks for a great experience...
Amazing customer service! Love the text updates I received. At no time was I unaware of any part of the process to repair my vehicle. Tracye,