My husband will be bringing the car back in for a couple of things that we noticed that wad wrong.
They were great on accomodating my achedule. Tgey kept it contact with my through the entire process. Thank you!!
Everything was great from the start, throughout the whole process, and to the end. The only problem I had with anything is that there was trash left in the bed of my truck.
I appreciate getting the texts informing me of the progress in repairs. I was also pleasantly surprised when the repairs were completed earlier than the estimated finish date.
We still need to fix the tail gate so I need to bring it back to you next week in order to finish figuring out the repairs. Since it was working just fine before all this. I am sure it is just a sensor or motor or something. I trust you to figure it out in a timely manner. You have done so much more in a timely manner already Thank you and God bless you and yours.
SFC Tracey L Pettway
US Army Retired/DAV
I liked the text message updates. And everyone was very professional and polite
The inside of car was very dirty with dirt all over the back and multiple dirty finger prints on front and back seats. Overall my is very dirty from dirt and rubbers. Very upsetting.....
Brandon was expedient and professional at every step. There is still one small item that needs to be replaced, and he spotted it and ordered the part right away, sonit will be fixed next week with no problem. Nicole at the front desk was pleasant and helpful. I was last there when you were Tatman's and had wonderful service. This time, it was even better. I'm glad that I chose Service King!
Really appreciate how clean and pretty my car looked
when I got it back!
Very prompt and courteous service.
Vehicle Make : Volkswagen
The service was fast and friendly.
Great job and very timely
There was a crease in my stripping on my vehicle ???? . Other than that the repairs to the vehicle was excellent. Thank you Service King
Everyone was very accommodating and helpful and the car had a real new showroom finish amazing
I liked how they kept me informed of what was going on. I would definitely recommend them to others
As always John and his team did an excellent job on the repairs and delivered it early. Very satisfied with their work, they always take very good care of us. Thank you!
John did a very good and efficient job. Nichole was also very good to work with
All the work was done in a timely manner and the staff was kind and easy to work with
Looks beautiful! Thanks for the good (and fast) work! And excellent customer service
Took care of my problem completely more quickly than expected.
Brandon did a great job communicating every step of the way and the end product turned out great
Very knowledgeable staff and all very helpful!
They went above and beyond to make sure our car was fixed properly.
service was excellent. everyone was friendly, competent & timely. i am very satisfied. thank you!
Vehicle Make : Volkswagen
John was excellent and I really appreciated the updates via cell phone
John was super helpful and service King did great work on my car.
Great job. I can always trust the work polite and on time
Appreciate fast service and ease of scheduling. Really liked the cleaning afterwards!!!!!
I couldn't be happier with the service I received from Service King. I didn't feel like 'just another customer'. Even through the numerous daily jobs Service King probably completes, they genuinely felt bad for me that my car was scraped up. Best of all, I brought my car in on Monday, and picked it up on Tuesday. Wow! Great service. Super job on the repairs too. Looks great.
Great customer service. Quick delivery of finished product
I'm completely satisfied with the repair, excellent service
John said it would look perfect and he was right! Job well done!
Everyone very professional, friendly and did what they said they would do. Car was finished looked brand new ahead of time.
I will recommend this business to friends.
Great work. Exceeded my expectations in time and quality of services!
Thank you for fixing my car its as if the collision never happened. I also appreciated the frequent updates !
Great team working in Champaign. You have my business in the future. I will recommend to my friends!
John was great and very nice to work with. The paint and repair work looks excellent.
Customer service was excellent - I will definitely come back here if I need any other repairs in the future.
Brandon saw that the repair required was greater than we had originally thought, and he did a thorough job. I felt that he did honest work. Service King also kept me informed when the repair took longer than the original estimate.
Very good communication. Convenient text communication. Very kind and easy process
It was good experience with Service King.
We appreciate the prompt and courteous service!
Kept in touch. Treated me as an individual who they could trust and I felt and did trust them.
John and Nichole were attentive, professional and
receptive to all my needs. I highly commend them
I really like that it's open past 5 for the people that work 9-5 and open early at 7
I appreciate all the work done on my vehicle and it looks great. It was done in a timely manner and I liked being updated on the progress while it was getting fixed. Keep up the great work and customer service! Thank you!
We still hear strange noise and feel vibration.
We are scared to drive the car.
John was very thorough. He gave me a reasonable timeline for the repair. The work was done ahead of schedule which was fantastic.
You guys do a wonderful job, with speedy services. I've had my car there twice and both times I was very satisfied.
There was an added charge that sirprised me when picking up.
Vehicle was ready over a week ahead of schedule!
Great and fast and courteous service! Thank you! Marjorie Worthington
The representive in champaign local office is not very clear about what I am requesting and did reply my email about the second claim. I am surprised when I found that my two claims are repired and. She did provide the solution if I don't receive the check from insurance when I pick up my car. But actually I can pick up my car without the check.
Great service. Great job on repair
It would be nice to have an accurate estimation of the completion date if at all possible. It would also be nice to inform customers that in most cases that they do not need to get supplemental insurance on rented vehicle. Cost of repairs was not done as accurately as desired. Other than that, good worksmanship.
Everyone was very helpful and I appreciated their patience when I had to drop my phone off late. Also loved my car was running with the heater on when they pulled it around for me!
Brandon did an amazing job! He kept me well informed and was very professional.
My repair was completed ahead of schedule. Staff was very professional and courteous.
Absolutely love the text updates!
Everyone was so nice! I even realized you must have taken it through a car wash or something, so thank you for that as well!! I really appreciate everything
Thank you for being so accommodating and friendly!! Great experience!
Very good communication,great coordination between the rental car company,and work done on time.
Process was smooth and easy. Loved having text updates.
The detail person did not do a good job on the interior. There were numerous smeared areas and cloth threads on surfaces.
They did a nice job like I knew they would. And really recommend them to anyone. ????
I have nothing but good things to say about service king. Josh worked on my car he did an amazing job
The team was very helpful and nice.
Excellent service and detail explanations of the damage impact and repair progress. John Carmody is great.
I appreciated the text updates; it was an easy way to stay informed on the repair process.
Brandon did a great job getting a part that was hard to get. His crew worked together and got my car done. Thanks guys.
Vehicle Make : Volkswagen
Thank you for your service.
All staff members were very professional and attentive. I will definitely be recommending Service King to others.
Vehicle Make : Volkswagen
They handled our repair with excellence.
John Carmody was professional, friendly, and very attentive to our needs. Because our accessible van was the only means available for us to transport my husband, John made sure our van was repaired quickly and correctly! We really appreciate his attention and care!
Did a excellent job on my car and the staff is very friendly keep you up to date.
He is a good person and very patience and professional
Enjoyed the service at the Champaign location very much! Very helpful and fixed things quickly and efficiently!
Yes and my guy that assisted me was the best thanks again
John was great to work with. He helped me with the Insurance company and the steps that needed to be taken for them as well as talking me through what would be needed to fix the car. He gave me updates that were informative and not just messages to send messages. The car was finish earlier than I expected and it looks great.
Everyone worked well with each other.
John did a great job getting the car back to me ASAP.
I thought it was fast, well communicated, and overall enjoyable experience. If you have to get your car worked on, this is the place.
Ver professional. Quick service. Great to work with. I especially like the frequent updates on the status of my repairs, I would highly recommend Service King!
Everyone very cordial and friendly. The repair looks great
Great job......great experience'
Very professional, courteous, thorough with explanation of work, timely and gave me updates throughout. My car looks great. Brandon did a great job.
I am very happy with how quick the repair on my vehicle was done.The workmanship is very professional. Minor repairs were done without additional fees. They don't accept appreciation tips.You bring home your car clean inside and out.Brandon is a kind, approachable personnel at Service King. Service King is sure to be recommended to others.
Delivered early. Brandon did a great job!
Very satisfied with Service King from start to finish. They kept us informed, honored our deadlines, and did a great job with our repairs. Thank you!
Great staff! Excellent communication throughout the repair process. And they finished a day earlier than planned. I would definitely recommend them to others and use them again.
Done a great job and on time
Very helpful curtious staff. John was very helpful and kind.
The personal text messages is a great idea!its important to know that someone cares when you ain't feeling so great! Thank you!
I was very satisfied,done a excellent job thank you so much.
John was attentive and helpful. He was willing to go above and beyond to make sure I was satisfied
Seamless, professional, quality experience
John Carmody was very helpful and made me feel like my car was in great hands. The waiting visit in the waiting area was welcoming. Over all my experience was great! I really liked that I was even given care instructions afterwards as well.
No complaints...great service!!
Vehicle Make : Volkswagen
Great work done promptly and for slightly less than originally quoted. I was in twice before to have a couple if dents removed and was thrilled with the results. I highly recommend "Service King".
Repair was satisfactory, customer service was great
I appreciated the communication and timely responses. The repairs to my car were very well done.
Service king was very good at keeping me updated on the progress of my vehicles repairs. I felt they did everything they could to get the car back to me as soon as possible.
Great customet service. Very friendly and always respectful. Loved the updates in a very timely. Will definitely recommend them to others. Plus side car looks great glad i came to you guys and gals.
The whole team at Service King made a difficult situation easier to accept.
Everyone was so genuinely kind and helpful. All my questions were answered honestly and their experience made the process go smoothly. I was kept Informed every step of the way and my car was ready even earlier than predicted. The van looks great! It's almost like new again. It was a pleasure working with such a caring and professional team. I would highly recommend them to others.
The team was communicative, efficient, and caring. Thanks for the stellar repair job!
Appreciate the regular updates and good communication. Vehicle was done early. Courteous staff!
Vehicle Make : Volkswagen
John was excellent!!! He answered all my questions and kept me updated on progress. My car was done earlier than expected.
From the initial walk through, intake, determination of repair, execution and final walk through, all of my contact with the Service King team was above expectations. John was a fantastic representative, offering great communication from the team and putting me at ease throughout the job. Thanks also to Nicole and Brandon.
I have always been pleased with the service there. It's my
preferred place to go. Will always take my car there.
The people are all friendly and helpful. A+
John was great. Explained everything and gave me choices for the repair. The lady at the front desk, I apologize that I can't remember her name, was wonderful. Very friendly, handled multiple customers with ease. Overall a great experience. Very quick service and done well.
Very accommodating staff all around. Repair was fast and looks great. Good coordination with enterprise. Pleasant experience. I would come back.
Loved the text communication. Brandon was very friendly and knowledgable
John was great to work with
John and crew did a great job. I will keep bringing my vechicles to Service King, and highly recommend Service King to others. Thank you.
Super fast! Great communication. Great experience!
Great Service, done on time, nice in office, PERFECT touchbup job AND the car looks like it was detsiled! Estimate was right on the mark, give this servicevan A plus!
Finished earlier than expected!
We have trusted them before and will do it again. Great crew that work on our vehicles.
Communication should be done by phone also along with texting since I don't text. I first had to call to find out updates on my car. After that, everything was fine. Any time I called, Brandon came right to the phone. Great job!!
Very courteous and prompt service. They were in constant communication with us kept us informed. We really appreciate their service.
I have been going to that location for many years and have always been happy with the quality of work and level of service. Everyone is friendly and professional. Don't change anything.
Due to my travel schedule, I had to request that my car be repaired in a shorter time frame then what is typical. Service King came through!
Excellent service! Greatly appreciated the regular updates on the status of my vehicle. Would strongly recommend Service King to anyone needing collision repairs!
Just fix your automated txt messages so that it reports correctly on the status of the project.
Efficient and friendly staff.
The paint job is great. The only oroblem was the window was streaked with oil of some sort
Very excellent job! Looks like new & clean inside out! I liked the way you work with State Farm and Hertz with little effort of my own. Thanks to all involved.
Best customer service I've experienced in years! Thank you
My care looks better than before the wreck.
I wish that more businesses treated their customers the way I was treated at Service King.
My floor mat was misplaced. Text messages were confusing.
Great communication. Doug and Micole were great!
They kept me well informed throughout the process. I am extremely happy with the finished product. I have known Josh Weber for most my life and he does excellent work. I wouldn't have taken my car anywhere else. Thank you to all the people that was involved with making my car beautiful again.
I enjoyed the phone call communication and rhe fact thay everyone made me feel like mu business was a priority. I liked the texts but they were not always up to date (received one saying my car was 55% done and would be finished in about 4 days and then the same day got a call saying only 2 days).
Excellent job, as always!
Excellent service. Wonderful people to work with. Dave did an excellent job explaining everything.
Everyone was very helpful from beginning to end. Thank you very much for getting my car looking like brand new again!
everything as far as i can tell went well. friendlly staff, repairs look fine, and it was a really nice commplimentary service of cleaning the interior. thanks again!
I was impressed with all aspects of my service. From the evening I came in to make sure my car was drive able until it was fixed less than a week later. The communication and level of professionalism was amazing.
Well done and on time excellent sevice
I am very pleased with the work.
The job was done very well in a timely manner. I would definitely recommend Service King.
Did great job. Cleaned up my truck, even adjusted my bed cover for me without having to ask!
It was fast repair for the amount of damage there was.
The team at Service King did a great job. They restored our Jeep Commander beautifully and turned it around for us in record time. I appreciate that because it meant I didn't have to spend as much on the rental car. Thanks again for a job well done!
Everyone was kind and helpful, the work was done well in advance of the estimated finish date, and the car looks good as new. Thanks so much!
Great job. Impressive follow through.
Forgot a check for payment and had to wait for someone to bring it to me. Took him around 30 minutes to get there. The manager stayed until 6:30 so that I could get my car. So thankful for him, I had a wonderful experience.
Quick, excellent customer service, and my car looks unbelievable!
I feel as though my car could have been done right the first time had they not rushed to finish early.
The staff at Service King are some of the kindest people I have ever met. After chatting with the employees who took me back and forth to work I learned how they don't feel like employees but a big happy family now that is remarkable. Thank you! Angela R
Great service! Also, fast. Completely satisfied.
job well done! excellent communications!
Vehicle Make : Mitsubishi
David Wilner and Craig Kirby are the best in the business. True professionals who make their customers feel appreciated
Good job and finished ahead of schedule. Kept me informed throughout
Great service and you kept us informed the whole time.
My car looked brand new. They did an incredibly good job.
Good but why this time you guys not clean inside the car .
Too many text messages for me. Good finished product
It was done on time and you did a good job! Thanks!
Vehicle Make : Volkswagen
very fast and perfect repair
Ryan was most helpful and competent
Best customer service - of any kind - I've had in years. Thank you.
Repairs were fast, complete, great workmanship.
Excellent post-care instructions - and I liked that Dave reviewed with me as well.
Loved that you cleaned my car!
APPRECIATED the text updates. Made me feel informed, included, and that you cared that I wanted to know how repairs were progressing, even though they were minor.
Seamless rental car delivery/use, especially since all details were arranged late on a Friday.
Nichole was amazing to work with! Courteous, swift, accurate, confident, knowledgeable, great smile.
Dave was good to work with also. Thorough, kind, no pressure, kept me informed, always asked if I had questions.
From start to finish, the team was friendly and communicative.
Attention to service and customer satisfaction was excellent .
Technical work appears to be excellent as well.
I would definitely recommend your business.
Everyone was very friendly, answered all my questions, and treated me great from the time I walked in the door. I appreciated the personal update calls and text messages I received throughout the repair job, and even the follow up call to make sure everything was good with my car after I left the shop. I have, and will continue to, recommend this business to people.
The car and repairs look great!
Work done right. Excellent communication!
Y'all did an awesome job and I am very satisfied and I will recommend my friends and family too you all thank you very much and have a blessed and pleasant day
Vehicle Make : Volkswagen
Was very friendly and actually very well at explaining everything to me and kept me up dated on van . Was actually done before time they gave , would recommend to anybody to have work done there and was very convenient that hertz is in building to
My car was appraised and fixed with lightening speed. I was kept up to date with texts and phone calls. Jeremy and the front desk staff were super helpful and professional. I am very happy with the service I received. Thank you!!!
The service advisor was straight-forward about the pros and cons of the repairs I was considering and kept me up to date on the progress of the repairs. The repairs were done in the time frame promised.
They kept me informed of everything that was involved in taking car of my car. They were very helpful in securing coverage and payment for the claim.
Everyone at Service King was so nice and helpful. I was sent regular updates on how things were going and my car was even done 2 days early. I am very happy with the work and service from Service King
You made me , once again, feel completely comfortable with the whole process. You patiently made sure I understood everything. It was as if my sons were guiding me through this more masculine event. Thank you
The updates were great and everyone was very friendly when assisting me.
They were great. On top of that they cleaned the inside of my car which I didn't expect. I give them a 10 out of 10.
Andy did a great job getting everything coordinated with the insurance company in order to get my jeep back to perfect. I have had them fix it before when it was in a wreck in January last year and the people there did an amazing job repairing that damage too. I won't go anywhere else. Thank you for your hard work.
Every member of your team was knowledgeable, timely & pleasant. My car looks awesome and I would like to thank the entire staff for doing an excellent job! I will bring my car back if I need anything again and tell everyone I know what a great experience I have had at Service King.
I loved that I received text updates along the way. My vehicle was repaired days earlier than originally quoted so the time out of our vehicle that can accommodate my husband's power chair was literally cut in half. The employees were very attentive from day **** through pick up. When my side power door malfunctioned I was told to bring it in at my convienance and it was looked at immediately. I recommend your business to our clients regularly as an office manager for a Horace Mann agent (Dan Ditchfield) and it was refreshing to see as a customer the care you give to our clients firsthand!
We are so very happy about the fast and quality and service of your work in our car.
We wish the best for the 2016 year.
Thanks for the voice mail I will keep that on mind.