Brian Carey continues to get my business 10 years after I took my first car into his dealership. He is a true asset to your company and if one day he's not there, it will be as devistating to your dealership as the day they retired the famous thoroughbred Secretariat from horse racing. A reoccurring nightmare for Service King that will never seem to end both from a client base as well as financial.
But the job Brian and Service King did on my 2 cars is awesome!
Vehicle Make : Volkswagen
Looks brand new thank you
The service provided was excellent. They kept me informed during every step of their process and my car was finished earlier than I expected.
Friendly people great service thank you very much
Very good communication from start to finish
Everyone was very friendly and prompt with fixing my car. They also scheduled and returned my rental car for me. I will continue to only use this location for my repairs.
Excellent customer service highly recommend !!
Fast, friendly service. The work to the car turned out fantastic. Looks like nothing ever happened.
Service King did an excellent job on our Elantra and Brian Carey is an asset to Service King!
The service was overall quick and painless.
The staff at Service King in Shorewood are very friendly and professional. They keep you informed of the progress of your vehicle every step of the way. My husband was in a car accident last year and he received excellent service therefore, when I had my accident I did not hesitate to use Service King services. They're GREAT!!! I would definitely recommend them!
Noticed some smudges on the black finish of the trim as well as fading of the trim under the door panel. A scratch was noticed on the door frame too.
Very professional and friendly people. Great job. thank you very much
They were great, and kept me informed the whole time
my vehicle was in their shop. Very Happy
I couldn't be happier with my entire experience. I really appreciated the continuous updates and the customer service. Thank you for your time and effort.
Thank you for a wonderful job. The team was friendly and professional. And the frequent text messages kept me aware of the ongoing progress. My truck looks great.
It was a great experience, no complaints! Thank you very much!
We appreciate that the work was completed on time as promised by Ryan. The periodic updates by text message made the experience stress-free, and the staff's efficiency was excellent.
It was done quickly and looks great. Thank you.
Job well done I'm very satisfied,my truck was done sooner than what I expected thank you very much!!!
There is a lot of ice on the car so after it warms up in the garage we can inspect the car completely.
Service king was great with my car. And I loved all the updates that were sent to my cell phone. Completely satisfied with my experience with them.
It was a pleasure dealing with your company from start to finish. Everyone was very helpful and courteous. Thank you
The updates kept us informed!
Very courteous people and professional.
I appreciated the constant updates on my car.
I appreciated your patience. In between the estimate and
getting my car fixed, I was hospitalized. So two weeks elapsed
and Ryan was totally patient with me. Much appreciated.
They were very nice and I am happy with the job they did.
From the time we walked in to the time we picked up our vehicle, they were extremely helpful and honest . Very please people.
I was so impressed by the level of professionalism and courtesy of all the staff I met. The quality of the repair was amazing. I appreciated all the text updates I received. the service you provided could not have been better thank you so much!
I am very happy with your service.Will recommend.
I was very satisfied with my repairs. The car looks like brand new. I was very impressed with all the updates I received on the progress of my vehicle repair. They even cleaned the entire inside of the vehicle. 10 out of 10 for repair and costumer service.
Vehicle Make : Volkswagen
Great job, pleasure to work with. Very professional, kept us updated and finished ahead of schedule
The side looks offline doesn't match other side
We are so happy the car was finished 5 days sooner than promised
The work was top notch and the comutacation was great with all the updates
Your company is the best I have worked with
Excellant service & follow up !
They did a wonderful and quick job repairing my bumper. They were all very nice as well when going through the paperwork.
The looks great, good work guys and thanks!
Kept me updated, vehicle fully repaired great service.
Thank you for taking great car of my vehicle.???? You guys did an awesome job.????
Outstanding craftsmanship! My car looks as good as new. Thank you!
Great service. Timely, professional, and responsive to my needs. Would highly recommend.
Thanks for the updates on the status of the repairs. It was great knowing when to expect my car to be fixed.
Vehicle Make : Mitsubishi
I was updated several times throughout the week via text message. I think this is a great idea. My car looks fantastic & everyone was very kind & professional!
Thank you so much for the great service,
I was very stasified with how fast everything was done and how they told me my car might take two weeks and it was done in just about a week. Customer services was great. I couldn't have been a more statisfied customer.
QUICK TURN AROUND! Back on the road very fast!
Updated every day. Lady at the front super friendly and helpful. Nice and smooth throughout
Ryan took very good care of our vehicle and kept our best interest in mind while in his care. He was considerate and understanding of our accident and on our vehicle and promised to get her fixed fast and efficient. Car looks good as new! Thanks Ryan!
By doing a quality job. Whoever worked on my truck should be fired
The people there were very nice. Really liked how they kept me updated on how my vehicle was coming along. Did a great job on repairing my jeep. I was pretty excited when the inside of my jeep was also cleaned.
Car looks great and was ready a day earlier than expected. Jim was great!!
Great communication throughout the process and the car was ready before schedule!
Very good job and i love the constant updating by text. It was very convenient for me. Thank you.
Great work and timely communications. Thanks
Unfortunately this is the second vehicle I have had repaired by S.K. In the last six months. Was so happy with my truck, that it was a no brainer where I was going to get our Charger repared.
Exceptional service from everyone. Car updates given frequently gave me a sense of care for me as a customer. All questions answered professionally. Service King in Shorewood has my highest recommendation to all and everyone for its superior experience and service.
Great service and always kept me updated on progress!
Kind friendly and did a good job
The service was great! They kept us informed on the repairs for our vehicle, so there were no unexpected surprises.
Great experience, great communication and took good care of my car!
Thank you for your hard work truck looks great
Above and beyond service not usually found in other places.
Awesome work and very helpful
Great work! timely repairs and constantly being updated on status of repairs. Highly recommend
Everyone was friendly & helpful. Up dated me everyday. My 2016Kia Sportage looked like new and it was cleaner than when I left it there.
Loved the updates and the personal attention I received.
Replaced door. Lock control not working
I am extremely thankful for Service King. Ryan, my service agent, was extremely helpful, friendly, and professional. He performed some of ther best customer service I have ever experienced! I would highly recommend Service King to my family and friends. Great company, with amazing staff!
Jim Lockwood, General Manager at your Shorewood, IL repair center was absolutely terrific in ensuring my vehicle was completed on time. And he did even though I was asking for an almost impossible completion date.
My wife who has a disibilty and uses an electric scooter and our Town and Country Van as an electric lift in the back, which she requires while traveling. We had scheduled a vacation and needed the van repaired by the departure date. Jim met eith his techs and explained the circumstances and made it all possible, they were great!! they came through " big time" and Jim kept me posted as to the progress. Your company can be very proud of the Shorewood ServiceKiing operation!
So appreciative of what Jim and his crew did!
403 National Dr
Shorewood, IL 60404
They kept me informed about the progress of my repair and delivered when promised.
Great service...kept me updated
Brian at Service King worked hard to get my car repaired quickly and properly. The finished product looks great.
Thank you Brian for always helping us out, you have been amazing all the times we needed repairs for the TOYOTA Highlander! Kim and Matt C
Brian is the most professional, courteous, manager ive come across in tbe buiz. I appreciate Brian as I have dealt with him for years!! Hes a very honest and good man! Good choice on choosing him as your manager. The girl who works up front is awesome too. Shes also nice to look at!! Thanks
Jim did a fantastic job. Great communication and follow-up. Very friendly, professional and personable. Will recommend your business to my associates.
Amazing customer service! I appreciated the frequent texts letting me know the status of my vehicle during the repair process. They did a beautiful job on our vehicle. Thanks so much!
Outstanding quality and customer service.
Great customer service. Kept me informed during entire process.
Great job. Excellent communication.
They did a great job and I have no complaints
Quick repair, friendly staff. The repair looks great.
Nice job. Will return (but hopefully not needed) haha
Excellent work and very professional staff.
I'm very pleased with my car. Did a excellent job. My car looks brand new. Thank you for fixing my car.
Very professional and timely
Great jobn had an issue but it was quickly addressed.
This was the second time using service king-shorewood location. Everyone there are amazing.
Overall impression - Professional and competent organization that is customer oriented
the best service ever received top notch team
Jim was very accommodating, thorough and respectful.
Great, great service. Very friendly service team always have the customer in mind. Updates on the progress of the repairs in a timely manner that made us feel as if we were their number one priority. I would recommend Service King to anyone needing to have a vehicle repaired.
Everyone I dealt with was professional and helpful. I couldn't of asked for any better service than what I received from them. What an amazing team. Thank you for all your help. I will refer them to friends and family.
Brian was awesome & car looks great - thank you !!
Helpful, fast service and great communication
Vehicle Make : Volkswagen
Got my car done **** day dinner than expected. And did good work.
Great service from start to finish!!! I was so very happy with the experience.
My car looks great! Thank you so much for the extra care of cleaning my car to perfection! Truly appreciate it!! Will recommend you any chance I get!
Great service. Fantastic people
Great job. Excellent communication throughout the entire process. If I need services in the future I'd be happy to bring it back to service king! I would definitely recommend the services of service king to my friends and family.
I appreciate the speedy repairs of my vehicle and going above and beyond for my car!
Everything looks good and it was on time
We never were given information about what was going on. We received many text messages, but none were informative or consistent. I was told someone would call me once they knew all the damages to our car. That didn't happen. The van was repaired very well and looks terrific. We only wish we had known what was going on.
The service was outstanding. I have never been so happy after getting my car back. Looked like a brand new car. Simply amazing
Everything they told me was true
Everyone was very friendly and helpful!
I was very impressed with how you kept me informed on the progress of my repair. Thanks!
From beginning to end, the process was easy and I appreciated that. I believe the receptionists name was Brandi, she was great in helping me set up the appointment and answering my initial questions. Jim Lockwood was the main person I dealt with and he too was great at keeping me updated on the progress of the repairs. I appreciated the quick repair work the service team did although I never met them personally. No one likes being without their car. For me.. my car is my office so the quickness was awesome!!!
Very nice people to help me through this repair process. The updates were nice to get too.The cae looks great! Thank you,with a grateful hesrt,Barb Meier
They kept me in the loop as to the status of the car. I'm very pleased!
Very friendly and helpful staff. Great customer service. Excellent work. Very pleased. Would definitely recommend. Two thumbs up!
I like the updates I would receive though text about the progress of my car. Everyone was very helpful and professional.
The shorewood facility is great...I have had several cars repaired there and the have always had my vehicles done when promised..the staff is great friendly and courteous. ...thank you
Service King always goes above and beyond this is in fact the second time I bring a different vehicle, Service King did additional work on my vehicle knowing that my insurance was not going to cover it! Now that is good service! Service King definitely keeps this customer very happy and I will definitely will be going back.
You all did a great job and I liked how you kept me informed via text.
they did an amazing job. Especially with my car being repaired on the holiday. Thank you
Keep up with the gret work you do thank you Donald
Like the update text. Kept us in the loop. Car looks great.
What a wonderful experience with your staff . Absolutely everyone was polite , professional and helpful ! They made what was an inconvenience simply easy and pleasant . Thank you all so much !
We were not told all of the repairs that were needed. The repairs took an extensive amount of time. Had to contact the shop to keep updated.
Thank you, I am completely satisfied with the quality of work and customer service your company has provided
Awesome service!!! The staff was really helpful and Brian was the best!!!
Great service and everyone very nice!
The repair time took extremely too long and I felt as if I had to keep calling them instead of them updating me.
Took way too long, has a rattle inside the car, there is no possible way someone could have test droven this vehicle, very dissatisfied.
I was disappointed that no one called me after my estimate, I had to call and make an appointment. Again, no one called me to inform me that me vehicle was completed. I received notification from Enterprise. I did not like walking into a building that was being painted because I am pregnant and the fumes are hazardous, inform your customers. In addition, it was dark in the parking lot and no one even showed me the repairs, why not keep the vehicle inside so I could see the repairs? I had to wait until I got home and was in my garage to see the repairs.
After evaluating the repair, the paint appears to have a drip on an edge, over spray is visible under the bumper, the bumper step cover doesn't have an even reveal, and the plastic chip guards are not installed professionally.
Friendly, helpful, & they know what they are doing. I felt confident that my truck was in good hands.
Appreciate being kept updated on progress and that the interior was vacuumed out when I picked it up.
Very friendly and professional and provided timely updates and quality work
I couldn't have asked for a smoother experience.
I was treated both kindly and professionally.
The staff went above and beyond...
and I truly appreciate it!
Thank you so very much!