They did an amazing job on my car and Kevin gave me constant updates throughout the entire process. He was very informative and explained in detail what parts needed to be repaired and replaced. Thanks to Kevin and team for doing such a wonderful job!! :)
The job was done in a very professional and timely manner.
Repair and paint job looks good. Not getting it back earlier in the day as requested when it was droppwd off was an issue. Now havving to bring it back for a "slight" adjustment to the bumper alignment later this week, are the reasons that I have to aay I was not completely satisfied.
Excellent job; very friendly interactions with Josh and other staff. My car looks fantastic and drives great. One would never know it was in a collision. Thank you for doing s high quality job!
Absolutely a fantastic experience with you guys. I couldn't have been happier with the service. I would highly recommend you to anyone. Thanks again and great job!
Slow to hear what was happening with my car.
Very friendly staff. Work was completed quickly and to my satisfaction. Will definitely return for future work if needed.
Vehicle Make : Volkswagen
The gentleman that walked me through what would happen to my car and what was done was awesome. I don't remember his name but he was tall and bond and very personable. Great customer service.
Everyone was very pleasant and helpful! They explained everything to me very well and I understood what was going on dispite my lack of car knowledge.
My car looked amazing. You couldn't even tell that it was in an accident. Kevin was fantastic. Jodi was very helpful as well. My husband was extremely impressed with the way it looked afterward. He is very picky about his vehicles and knows a lot of things from working at a dealership many years ago. He said everything lined up perfectly and the color was a perfect match. We were very pleased and will definitely refer you to anyone we know needing service. A+ experience!
Everyone was outstanding! Josh was very knowledgeable and helpful. Thank you for the wonderful customer service!
Great experience with the staff
It looks good. U did a good job. Thank you
Great communication and done ahead of schedule.
I am extremely satisfied with your services, I am very happy????????
Everyone in your office was so kind and attentive. They explained everything well and sent me updates each day my vehicle was there. I will definitely recommend you guys. The work was done quickly and right. I am a very satisfied customer. Thank You!
Thanks for going above and beyond
Car ready earlier than initial date. Car looks great. Friendly staff. Kept us notified throughout the process.
Everything went smooth. Great experience. Thanks so much!
Very good, and speedy service
My anti skid light is still on. I mentioned this when I took it in and it wasn't fixed.
We like your method keeping customer informed about the repair status.
Everything went smoothly and it got fixed quicker than I thought very happy with everything
Good communication. Good work done timely
Ten out of ten all the way around!
My vehicle was repaired satisfactorily and in a timely fashion
The staff is extremely helpful
Great communication regarding my repair. Jody and Kevin were very nice and accommodating.
Michael helped me with my car and he was amazing! He really explained everything to me in detail and was genuine on his word for when he would give me updates. If I ever have to come back I will be requesting him.
Work was performed better than expected ! I have had repairs done to many vehicles in the past with poor results from others .
This is the first time I have not found any flaws in workmanship and looks as if I just bought the vehicle new . Thanks again!
and Kevin was more than informative and helpful throughout the entire process of repair and pick up . And kudos to the body tech who performed the paintwork as I never thought this color would blend to perfection .
Thanks again Ben
Per (2015 Durango R/T Granite Silver Metallic )
Everything was great. It was well organized and everyone was great
We were very satisfied with the repair on the car and the fact that it took less time than was originally thought. I would recommend Service King to anyone.
Exceptional service and communication
Good craftsmanship love the job
Top notch in a company that is willing to satisfy customer - especially getting my car finished ahead of promise date.
Professional and respectful during this entire process.
Very satisfied customer
Service King does high caliber work, and they stand behind it with a lifetime warranty. Thank you for your service!
Super satisfied with the excellent customer service starting with making the appointment with Jody to all of the text updates and info from Glenn Rubin
Mike was great at keeping me informed throughout the process. I appreciated the text messages also. I will always get my car repairs done at Service King.
Very professional staff. I enjoyed the text message updates.
Couldn't be more pleased with how staff worked to get my car ready within some vacation times for me. Great Customer setvice!
We are so happy, your people do a excellent job
Thank you so much.
The experience that I had with service King was more than satisfactory. All of the employees were very helpful friendly and straightforward with the entire process. I couldn't be happier with the job done by the team as well!
The staff was extremely polite and worked hard to make sure my work was done in a timely fashion. I especially appreciated their help in facilitating my rental car return so that I could simply drive away in my vehicle without worries.
Every one was extremely helpful. Especially,
Mike GrossKlaus. Kept me informed on the progress
of my car
Excellent customer service and excellent quality on the repairs.
I appreciate everyone's positive attitude toward me and the timely text messages sent giving repair updates and time frame.
Good service. Nice people and good work
Customer service was great. Kept me informed at all times. My car looks amazing
I appreciate the great customer service
Very attentive, good communication, finished the job quickly. Also, thanks for cleaning the inside of my car! Very unexpected and appreciated...
Everyone who I had to deal with face to face was absolutely wonderful & very nice!! I was very impressed with that because normally at service shops the people at the front desk are rude as ever & that was not the case with service king in Plainfield! I also was just as impressed with the way my car looked, inside & out!!
We were very happy with our experience with Service Zking. We will recommend to our friends and family!!! Thank you!!!
Brett Eriksen gave the best customer service I have ever received in my life. He's a boby repair guy and he not only walked me over his repairs he helped transfer stuff out of my rental car. Even entertained my son playing with Legos while I completed paperwork. We need more people like this young man in this world. I will recommend this shop to anyone whoever asks because of him alone. The car work was awesome as well.
As many car owners of The Chanapai Family, one or more of our vehicles has been serviced with King Service formerly known as Car Care Collision. In many occasions and locations I find that the location in Plainfield is HIGH in Merits for Services, Repairs and Prompt Updates via text. This is the right conduct and the right location for the Job Well Done in Plainfield >King Service Greatly appreciated The Chanapai Family :) :) :) :) :)
I am happy with your services
Mike did an excellent job explaining all the damages and repairs. Highly satisfied.
Your staff was very professional, completely thorough, knowledgeable and kept me apprised of everything along the way
Job well done. The car looks great. Appreciate the effort
The team kept me well informed and completed the task ahead of the projected schedule date as I anticipated. Very professional. The cashier went above the call of duty to assist with car rental although she did not have to, nor is it in her job description to do so. They are naturally good people, I don't think they are working solely for the money. Thankfully.
Everyone in the Plainfield office was great, especially Kevin and Jodi! Very nice and friendly!????
Everyone was extremely courteous and helpful. I haven't had to deal with car repairs or car insurance in a long time. The staff here was fantastic and made the whole process painless.
Everyone was so nice and professional. I was inform it at every progress of my car being repair.
Kevin beane was a great service King associate. Really helpful in answering questions and concerns on my repairs. Awesome with updates on when my vehicle was near completion
I really appreciated being kept updated throughout the process by my service advisor Mr. Chinda Chou as well as several text messages I received either from him or the generated ones from the company . The car looks brand new - you would never know that the door and front fender had been replaced. Service King is a very customer oriented company very professional Group from the front desk to the people who worked on the car .
Mike was very professional and a pleasure to deal with.
I was treated very professionally & they kept me posted about the repair process. My vehicle was returned to me on time, the repair was completed back to the way my vehicle was before the accident, & my vehicle was cleaned inside & outside. Greatjob.
Mike did an awesome job handling our repairs. He kept us up to date during the whole repair process. He also got our car completed as fast as possible, since we were out of pocket on the rental. The car looks great inside and out. We will definitely recommend your company to our friends and family.
Excellent service. Keep it up.
Great service, friendly staff
It was a great experience and an easy transition to get everything done. The service did take much longer than expected, although the work was outstanding. However, I do believe there is still an alignment issue as my steering is really tight! Overall though, I was impressed with everything.
Awesome work. And very courteous. Thank you
Great work and communication. Work completed earlier than anticipated.
Top notch work and exemplary service!
Every person we dealth with was very professional and courteous. Will recommend Service King to everyone we know.
Most professional auto repair company that I have ever dealt with. From start to finish your people kept me updated as to what was going on.
Hopefully I don't have any more mishaps but if I do, I know where to go.
Was kept informed throughout the process but not bothered by it either. Text updates were great.
My trunk was not centered (even on both sides). I have to brink back so they can adjust it on Monday. That was something the mechanics should have seen. Otherwise everything seems good.
Vehicle Make : Mini Cooper
Thank you for the great service, your kindness in dealing with the insurance claim issues for us, and being so thorough in keeping us updated. We appreciate it.
Only minor paint issue which was resolved in 1 additional day.
Very pleased with everything! Thank you!
Mike and the team did an excellent job in every regard.
My experience was excellent. Jodie and Dan are definite assets to you company
They were kind enough to stay after hours so that I could pick up my car on the day that it was ready. They kindly mentioned that I could just drop the keys to my rental into their dropbox and have my return date noted as the day of. They kept me updated on the repairs throughout the process, and were all in all, extremely helpful and kind about everything.
2nd time I've used Service King. Very satisfied.
They were great to work with especially with my tight timeline
They were excellent I would referred them to my friends they are very personal and my sales person was the best Mike grossklans
However the back mud flaps still have to be put in.
I was very happy about the work done on my car. I was kept up-to-date on the progress made and received the car back after only three days.
The staff was in frequent contact through text messages and phone calls.
Thanks for everything.
Kevin was very helpful and Timely a quality repair
Great job. Love the text messages to communicate. Very friendly staff.
Service King was very prompt and professional with their service. They updated me daily on the progress of my vehicle and finished about two weeks earlier than I expected. Very pleased with the work. They are an outstanding coming amd mad everything easy and seamless!
Follow up when you say you will. When a repair isn't done 100% you should never even turn the vehicle over to the customer. The fact that it wasn't done to standard coupled with the fact that I was told the service writer that he would follow up with the insurance and call me, but never did wasn't right.
Excellent job done, thanks
Had a great experience and Kevin was super knowledgeable, friendly, and explained everything. Jodi was also friendly and great followup. Appreciated all the updates throughout the whole process and delivered on time. Overall the customer service was wonderful which is hard to come by these days. Thanks to Kevin and Jodi!
Verte good Service tenlo hoy Ramn and Alicia Gonz¡lez
Very accommodating. Clean shop. Friendly staff. Reliable communication.
The were awesome!! Kept me updated every step, plus cleaned the car. I am very satisfied. Thank you
Vehicle Make : Volkswagen
Car was repaired quicker than expected which was impressive. Repairs look great!
Kevin b was amazing!! The car was done in five days and the rental was great.
We are very satisfied with the job done. Very courteous and friendly staff. We appriciate the regular update regarding the service being done.
Dan and team were amazing kind and honest. Thank you!
Excellent communication during repairs & pleased with repairs and service
I love how I can't tell that my truck was ever hit. If it wasn't for the license plate that I need to replace I wouldn't have known it was ever in a bender to begin with. Also superb job cleaning my truck! Looks new!
Just very prompt service and very customer service ! Happy with everything . 10
We were kept informed and repairs were done on a timely basis. We were very pleased with final result and feel the staff was very professional.
Thank you for the great job on my car! And for keeping me informed the whole time.
Job well done and finished on time. The team kept me apprised of the progress and was very professional.
Friendly, informative staff, quick repair time, and a fully detailed car at pick-up. Service King went above and beyond what I expected. Thank you!
Great customer service from the start. Completed the repairs quickly. Very happy with the quality of work. Thank you.
They were fast and great every thing on the car came out to be perfect.
Mike was awesome to work with. He was extremely personable, patient and knowledgeable. He was thorough and always kept me in the loop. Mike set great expectations and delivered even better results. I was very nervous to use Service King because Car Care always took care of everything. Now I will not hesitate to refer and return should the needs arise. Thanks Mike!
Personalized and thorough
Everything was done when it was scheduled to be. The car looks back to its original form
Service King took care of my repair in a timely fashion I am very satisfied with the service thank you Wayne B
Body work was fine. Brought car in running perfectly. Pulled car out and within 5 minutes started misfiring.
I loved how I constantly got updates in my vehicle via texts and phone calls. Great customer service at the front desk as well!
Well done. Great communication.
All were very nice to work with.
The service was fast and accurate. I was kept in the loop throughout the process.
job well done. service and cooperation A.
Kevin B very good guy.
Mark P a satisfied car owner
Fabulous service, highly recommended
Job was done correctly and I got updates throughout the whole repair process,that was a plus.
Great text communication. Terrific attitude. Easy overall experience thank you!
Rear door (back) not opening. Side door makes noise while opening. Parts missing in rear door.
Car is like new. Felt very confident while car was being repair. Mike did a great job keeping me informed and making me feel like my car was being well taken care of.
Very thorough estimate! I appreciated the updates, nice wiring room, getting my car done early, excellent service! Appreciated being able to accommodate me on the day I needed to bring it in! The car looked so nice! I appreciated having my car mats cleaned too! That was such a nice extra service to me!
Super kind and helpful. Thank you!
Nice job, keep informing the progress. Get ready before the delivery date . Keep it up and thanks.
The customer service was excellent. I also liked the fact the I received step by step text messages with every step of the process. The workmanship on my vehicle was also excellent.
The staff was extremely helpful and courteous.
They had my car repaired quickly and kept me updated all the way through the repair process. Dan was especially helpful and he did a great job.
Great job and customer service
I liked the fact that the team kept me well informed throughout the process and they were extremely helpful. I will definately come back for any future car needs.
Great team! Kept us well-informed. Very cordial and helpful
Service king did an excellent job on repairing my car the communication was excellent they updated me every step of the way and they were very prompt and getting my car fixed I received my car back earlier than what was originally expected
Kevin Beane was so nice to work with and kept me up to date on the progress of my car. He was very professional and explained all of the paper work in detail. From the time I walked in the door and was greeted by the pleasant receptionist to the time I left with my beautifully repaired car, I was completely satisfied and would recommend your facility.
Job was well done and finished ahead of schedule. Though, setting a timeline almost a month away for completion seemed a little long, I had my car back I. A week, which is very commendable.
Best service ever. Kept us updated everyday very polite staff. Kevin was very helpful . My car looked great when we got it back
Everyone was great to deal with and they did a great job repairing my car!!
Communication was Great! Staff was very friendly and my car was fixed in a timely manner. When I picked up my car, it looked new on the outside. The only thing that bothered me is the smell in my car after I got it back, it seems to be lingering. It is a strong smell. Thank you!
My car was finished EARLY. It was fixed beautifully and the inside had been cleaned. Everyone was very friendly and professional.
I am very pleased with the quality of the work on my car and was pleasantly surprised by how fast the work was completed. Thanks for the good service
Mike was wonderful! He did a great job keeping me up to speed on what was happening with my car. I would recommend him and your facility to my friends & family. Thank You!
Never having to get a car repaired was something I was afraid of doing. Your staff was professional, reassuring, kept me informed during the process and made me feel at ease. Thank you, I will recommend your company to all my friends.
Vehicle Make : Volkswagen
Good explanations,consistent updates,accurate estimate, and back-to-new repair. A
Your team did an awesome job on my car. It was finished long before I thought it would be. Thank you for the great service. Greg R
Vehicle Make : Volkswagen
The service was great
The light installed is opaque n dull doesn't match the other side light. Also the driver side door has a wider gap by at least 1/8 of an inch than the other side. My representative has been very helpful to have these problems solved. Service King is lucky to have him.
Excellent service!!!! Great staff and repair! Thank you very much!
The car looks amazing as if I just bought it again.
The service was fantastic and flawless. I would definitely recommend Service King to anyone.
Kept me informed and stayed on target with the deadlines and commitments made.
Very happy with my experience with Service King.
Very professional and kept me informed every step of the way.
Everyone was very friendly and took time to talk
We are very pleased. The updates by text was fantastic!
You guys did a great a job on my car, it looks beyond perfect to me. I really appreciate working with you guys. Thank you for the updates and letting me know what was going on with my vehicle. What a great job you guys did ! Thanks.
Excellent job!! Mike was fantastic and looks better than the factory!
Incredible service and communication. Will most definitely return if the need arises! Also thinking of switching my insurance because everything was handled through Farmers so well!! Well done!
The repair work was excellent! But communication of information about multiple changes in the completion date was sorely lacking.
The car came back looking great! Thanks!
Vehicle Make : Mini Cooper
I really appreciated the text updates during the repairs process. The car looks amazing, good as new!
Very satisfied! !
Appreciate the updates on my car. Staff was very friendly and courteous. My car looked great!
Great staff. Good commumication with their customers. Excellent workmanship. Work completed on time. Thank you.
Quality of the work and speed in which it was done.
Mike took care of my car as he promised. I like the text updates on their progress.
This shop should be avoided. Horrible experience at every level. It started off with the rude receptionists and the clerical error of the spelling of my name which caused them to doubt who I was and question why I was dropping off my car when I did. Next, the non-stop text messages coming from several different area codes from outside our area. Daily texts that the car would be delivered tomorrow....then the next day...etc. this went on for two weeks. A simple job took almost 2.5 weeks to complete. Work was sloppy all around...overspray, unpainted parts, scratched moulding. Then to top it off, they ripped the dealer logo from the rear trunk exposing and leaving behind the adhesive. Why was this necessary? It wasn't. This area had nothing to do with the repair. Finally, "manager" lied when I called are reported car had low battery from not being started. Manager claimed the car was driven "several times" that day. She didn't realize that the car has a full tracking system that shows the car was started only once for a 3 minute period. I'll never use Service King or Car Care Collision again. Hopefully I'll never have to use the "warranty"....
Very knowledgeable and repairs look great!
Only one issue with my controls for my window and door lock I think they had to put it back in but the buttons are sticking
Mike and Jodi were great. They kept me informed every step of the way and the repair is awesome. Great quality work in a comfortable environment
My treatment was prifessional and personable (Kevin Beane) and I was kept informed about the progress/status of the repairs. It was a positive experience.
Thank you for the constant communication and care throughout the time my car needed repairs. Great service.
Polite, quick turnaround, kept me posted on status of work