EVERYONE I dealt with at this Service King was respectful, courteous, exceptionally professional, and informative.
Rushed me too sign repair contract without letting me read. Seemed highly impatient when I chose to read. Did not know what repair to fix. I have prior damage not caused by the schedule repair....The insurance company knew but repair shop assumed wrong. The rental car company I was told by service king that the designated rental company was wrong location and that they would transfer my reservation over which they failed to do. While I am happy with the repairs the customer service is crap
Great job. Exceeded my expectations!
Yes I am very happy ???? with the service and I would go back and have other work done to my vehicle. Joe and Sue you guys were so nice to work with.
The staff is excellent at keeping me informed about my car sending me text daily. They also helped me with information about returning my rental car. Something Hertz seemed to forget about. I got my car back in excellent condition when they told me and it looks great. Thank you for your hard work
Great job was done by the Lockport staff. They are really great group of people.
Our deductible was lowered and nobody told us. Went there with a cashier's check and ended up using our debit. The whole time that my vehicle was there they were texting me updates. Why didn't they tell me about my lowered deductible?
Incredible professional customer service. Everything went amazingly smooth. I didnt have to worry about anything, you guys took care of it all from beginning to end literally. I haven't experienced this kind of service in a very long time. Keep doing what you are doing because its exceptional. Thank you so much.
Vehicle Make : Volkswagen
Every looked good and they even cleaned the car.
Service king did a great job with repairs kept me updated daily my car came back clean and very satisfied with your services
I've always brought my business to this company. Susan is very professional and all the staff.
Job was done in a timely manner, and good quality.
Fast and convenient, thank you
Could not have asked for better service. Friendly fast and excellent quality work. Thank You!
Sue was amazing with keeping me updated on the progress of my car! Very pleasant to speak with. Thank you for the great service!
I really appreciated the updates on the progress of my car...
Excellent communication. Quick turnaround. Friendly staff.
Excellent customer service
You did a great job and in a timely manner
The job on my truck was done very professional and I was updated almost daily on the progress.
I was very pleased with the service I received from Service King. The communication was exceptional and the people were all very friendly and helpful.
Team was very friendly and accommodating. Car was repaired and ready on time.
Vehicle Make : Mitsubishi
Work was done very quickly. It was a good experience. Thank you
First class from start to finish!
My car was completed in the time quoted. The staff was friendly and kept me updated of the progress. Thank you for everything.
They did something to my A/C fan. It's so loud and it doesn't turn off even after turning off my car. They tried and tell me that it was like that 4,000 miles ago when before I even took my car it didn't do that and on top of that the headlights are unbalanced, the right one shines about **** foot lower than the left one .. I'm never bringing my cars here again!
Sue is very nice and very organized.
Excellent service would definitely send my friend n family
It took over a month to get my car repaired and when I was expecting to only pay my deductible, I was told there additional monies due. Would have been nice to be told in advance. Why did it take so long to repair?? I had gone through insurance rental allowance and had to pay more because of repair delays.
The staff was so easy to work with! Would go back again for sure!
I could not be happier with my car turned out fantastic.Sue is a tremendous receptionist and helped out a lot with my rental car and everything
The job was done in a timely manner and the people were courteous to deal with
I am pleased that your Lockport Il shop had the skills necessary to "unwrinkle" a badly crumpled door edge that was on a 3 month old van door...without putting om a new door.
Everything was fantastic and Sue was very very helpful. Car looks great. Thank you!
Sue and the team were very friendly. I loved that I received phone and text updates on the status of my vehicle. Service was quick, and very well done!
My experience with service king is always been nothing but the best best quality work and the best quality of personal attention. They would always be my first choice.
Very happy with the speed, quality and the the people were very professional. -
Scratches on fender and front bumper line doesn't match other side.
Great communication and friendly staff.
You couldn't have made the experience easier or better. My car looks like new. I will definitely recommend Service King. Thank you very much.
The communication was outstanding and the people were friendly
Mark and his team were very respectful of my schedule, fitting us in to their day vs. making us change our schedule around. Everyone was professional and friendly.
The staff at the Lockport IL location where I had my 2007 Chevy Trailblazer repair went above and beyond to make I was completely satisfied with the work they performed. The status text and phone call updates were great. The car looks great and were are extremely satisfied. I will defiantly be using this shop again and recommending it to my family and friends.
Great job..Quickly done..Thank you Service King
Very accommodating and professional. Did a great job on timel
Great service, highly recommend!
The customer service was outstanding and the communication was awesome!! Thanks again
Very experienced and professional staff that provided complete service/process transparency, and most importantly, exceptional repairs on my vehicle!
Vehicle Make : Volkswagen
Sue is great. She's genuine and honest.
The service at the Service King location in Lockport were wonderful! And I loved the test messages. Great service all the way around.
Great service and easy to set up.
The folks at the Lockport service king did a great job on my car. Everyone was professional and treated me with value and respect. Sue,mike and Joe all were very professional,from answering my calls,talking to me in person and returning my calls.I will certainly keep their shop first in mind if work is needed in the future. Thank you everyone at the Lockport service king.
Good work and very friendly!
Great staff!! Professional and courteous.
I was well-informed about my vehicle the service was great the people were courteous and I would definitely go back hopefully I don't have to
The communication while my car was being fixed was great.
Completed the job in a timely fashion kept me informed on every step of the way
The damage to my car didn't look that bad but once it was repaired it looked totally differerent and like it was before being hit by an animal a job well done
loved the updates on the process of my repair. Thank you! Awesome job.
Service King in Lockport did a great job! I am very satisfied. Manager is very professional. I will definitely be back if I need work done to my car.
Found the staff to be very friendly and extremely helpful. Loved the communication. ThAnks for a job well done!
Very good customer service
Very professional, friendly, and experienced. I will recommend Service King to friends and family.
Great service. Communication was awesome
I am certainly glad you kept Sue and Mark at your office in Lockport Illinois I have been coming to your location for years and trusted them with all my repairs since it was changed to service king I was skeptical about bringing my car in only because it was under new management but when I walked in and saw Sue and Mark there I was completely confident that my repairs would go smoothly your office staff in Lockport Illinois does a wonderful job and if it weren't for them I probably wouldn't brought my car back so thank you Sue and mark in Lockport for always doing a wonderful job and my car got done early so thank you and I will continue to bring my car to service king and Lockport Sue and Mark definately made it easy for me to transition from my Rent-A-Car to my old car they did all the legwork it was wonderful
Car was completely clean in te exterior but in the interior was a complete mess. I found dust in the stereo and A/C outlets. I would not recomend Service King to anyone.Also, I made the report to State Farm since they told me the car would be clean after the service.
You kept the cost down and everything is working good!
My car was completed within the timeframe service king said it would be . My favorite part was picking up my car from service king to find that it was completely cleaned both on the exterior and interior !
It looks great! Thank you.
If I ever need body work done on my vehicles I'll be bringing them to service king
Look over the vehicle after work is completed I had to bring my 2014 terrain back for touch up paint for a spot that was missed. Other than that the work done was great.
Your treatment of customers is excelent and beyond reproach.
Excellent customer service! I will be recommending you!!
Everything looks really great. I was scared the car was going to make a
funny noise while drinking, nothing. It was all good.
Very good customer service and a job well done!
The service was fantastic. Sue is the best
Work was done well and in a timely manner. Very satisfied.
Vehicle Make : Mitsubishi
Very easy process.
Car looks good and everything worked out great
Everyone was very kind and informative; all of my questions were answered and I felt very confident choosing Service King. Their work met all expectations and my car was shiny and clean when I picked it up!
always do a awesome job and in a timely fashion
Liked receiving updates. Friendly people. Very satisfying experience.
They did a AWESOME job on my truck, and they were quick with the repair.
Joe C was very nice , polite and informative and so was Sue. The process was very simple and straightforward. The car was repaired very quickly and on time and it looks beautiful! I liked the text updates - very nice messaging and marketing tool. I would highly recommend Service King in Lockport - great work and outstanding staff!! Dawn M. In Lemont
Mark always does a great job!
The repair work looks amazing! The entire staff was professional and made for a hassle-free experience for the customer. I highly recommend service king and will return should I need service in the future.
When I got my car home the next morning I found out that I had no dash lights and the rear window wiper was not working. I have sent two messages and have not heard back yet.
Car is running rough especially on the highway
Very helpful and professional
This was not our first need to use the services at Service King in Lockport. We have been extremely satisfied on all occasions and will continue to use their excellent services in the future. The customer service and work done on our vehicles has been above and beyond. Thank you so much! Frank & Penny Wright, Lockport, IL
Very efficent. Loved that my car was even cleaned thourghly.
The Team at the Lockport location was fantastic. I was always kept in the loop and was treated with the utmost respect and care. Big thanks to Sue!
They did a very fine job.
They were nice and respectful , they did a great job and kept me updated on my car . I will definitely be a returning customer
Very professional and courteous. Was kept up to date daily. Very nice office staff...the woman at the front desk was polite, kind, and professional. My car looks great. Everything went well and was easy. Would definitely recommend this business.
18500people were great. Repairs looks excellent. There was some money left in the car. It was still there when car was finished.
I just want to say thank you again I liked the way you informed me about my vehicle day by day and of course all your staff did a great job.
I've used Service King before and they always go above and beyond. Very courteous and helpful. I always get a text updating the progress and they work well with my ins.
Job was done faster than expected and I received many calls and texts updating me on the progress. I never had to wonder when my car would be ready. I was kept informed by a very friendly staff!
Great job guys! Thank you for making the process easy!
They are great. Accommodating and informing. Professional and yet friendly. Thanks
This was one of the fast and easiest processes I've ever been though when it comes to my car being damaged. Thank you so much!
This was the BEST customer service I've ever had!! I was updated everyday of the service provided on my vehicle and the staff was very nice. I would recommend this place to anyone!!
Very satisfied with in all areas
Vehicle Make : Mitsubishi
THE SERVICE WAS OUTSTANDING FROM BEGINING TO END. Thank you Service King and Sue.
Car looks great. Done quickly with great service
The staff did an outstanding job.
this was our second time having our Honda repaired at car care,and each time we were absolutely amazed at the quality of workmanship in the repair. the car looked like it did when it was purchased new. would not think of taking it anywhere else. great job
Great service, start to finish!!
Hello. Getting updated text messages is a nice and welcomed service feature. Thank you ????
Professional service, high quality work and a pleasure to deal with.
Vehicle Make : Volkswagen
Car still makes loud rumbling noise and large gap on left side of trunk compared to right side
Vehicle Make : Volkswagen
Very good work I am verrrry disappointed in farmers in for not approving all damages.
Great customer service. Kept me updated every step of the way on the progress of my car. Highly recommended!
Susan and Mark were very attentive and gave me all the information to guide me through a stressfree situation. Excellent customer service my truck looks beautiful and I'm so satistified with the results