Excellent customer service. Did a beautiful job.
Best experience I've had especially considering the unfortunate circumstances.
Even after they had to order additional parts the repairs were still completed on the original date. Just got the car back today and all the repairs appear as when the car was new. The car was thoroughly cleaned inside and out, a job well done.
I love how clean my car was when it was done
Excellent job repairing my vehicle. Would recommend your establishment to others. Again thank you.
The entire staff was very helpful. They did a great job on the repair. I couldn't be happier.
A great experience... professional friendly staff who were all helpful and very informative. My car looks great. Thanks Car Guys
I would like to say that Ms. Teresa was very helpful and honest and made it an transition to leave my vehicle for repair.
Paint at the repair doesn't match the rest of the car. Very obvious.
Excellent communication and very nice workmanship.
I am completely satisfied with the work done by CarGuys. Beyond the physical repair work done on my vehicle, I found the whole experience satisfying. From drop off to pick up everything was done efficiently and professionally.
Very Professional, car was ready in 3 days. Bob was very professional, young lady at the desk was very nice.Thanks to the guys behind the scenes. Thanks Thanks Again
Couldn't ask for a more pleasant or easy experience
A special word of thanks to Teresa for all her help and attention to detail. She made a not so great experience much nicer. Really first rate person.
Thank you so much for the excellent service : )
Leaking oil everywhere from front grill area
License plate missing
Not finished . Have to return Monday for completion
Replacement parts don't match
Radio doesn't work (did when I dropped it off)
Glass instrument panel cracked
Rushed customer service
Poor poor poor experience
Following up with my insurance company . Terrible service with car guys.
Bill Shields was the Allstate rep who handled my repair. He kept me well informed of the status of the repair and explained what needed to be done. He also delivered the car within the time frame he had given me. I would recommend Car Guys to anyone who needs repair work.
Shaun was fabulous, he was attentive, efficient and kept in complete communication with me throughout this whole procedure. I would highly recommend HIM to anyone
We met "by accident" and if ever there was a meant to be moment,this was it. I give the Car Guys 11 out of 10 for value and service, from start to finish, they were the best.
Thank you very much. For your service. Your very professional.
Michael and Kim displayed great customer service. Both of them both provided me with a smooth transition after my accident. I felt at ease while my car was being repaired. I really like how Carguys sends text messages, as well as calling with updates. It was a great experience for me.
They were courteous, helpful and very knowledgeable, all of them, unfortunately I remember two names, Mike and Theresa but everybody was great.
I am very satisfied with the work and the attention from the people was excellent. My car was perfect.
Look at my file. Worst experience ever
Thank you very much you did a great job and I appreciate the constant communication
Outstanding work. Bill kept me informed throughout the entire process. I want to thank Bill and his staff for making this a very pleasant experience. I also want to thank the guys that worked on my Altima. They did such a perfect job, you can't tell this vehicle was ever in a accident. I'm telling all my friends and family, Car Guys is the place to take your vehicle when you need accident repair!
Great job both in customer service and the repair. Thank You
Car returned in very clean condition and repaired to my total satisfaction.
Too many starts and stops on first the delivery date and then the delivery time. Got the feeling other problems were being solved before ours.
Thank you for consistently keeping me up to date via text and weekly phone calls on the status of the repaid. It gave me great piece of mind that my car was in good hands!
Tim was great. Calling often to give me updates. I appreciate the updates via text as well. Very professional and would recommend them to others.
All personnel were courteous, thorough, and professional--especially Kim . She is extremely committed to customer service and quality.
Denice kept me informed, the repairs required more time due to tow bar damage and brake assist devices installed, but they worked it out to my satisfaction in a timely manner
Very professional operation. Continuous feedback to keep us informed is so important. The Carwise team was very courteous and professional. The damage done to my car was repaired to perfection and the car was returned to me washed and car mats were protected. We will spread the word.
I enjoyed working with you. I liked how the repair, Geico Insurance,and the rental car were all in one place. Very convenient. I would recommend you to others.
Thanks for keeping us informed and always being very pleasant.
Great customer service!
Thank you all!
Thx looks great head light was off a little but no big deal
Vehicle Make : Volkswagen
100% satisfied. Love how it came out, like nothing happened to it. Feels like having a brand new car again. Thank you Car Guys!
Steven was great. He kept me updated the whole time. I would recommend y'all to anyone!
The paint job done on my car was incredible, the part painted now looks better than the factory paint job.
Excellent Communication!!! Every step was explained to me. I like that kinda service! Thank you..
I am very unhappy with their service. On November 6, 2016 they told me that they can fix my car in a week, but it took 31 days for them to fix my car. I shall never do any business with them.
very courteous team and excellent customer service
The skid control "off" lite won't go out.
Very pleased with the quick repairs
Very professional, very personable. Repair was done to a very high standard. Thank you for the extra removal of the tree sap on the hood. A job well done!
I feel they did a fantastic job. I want to thank everyone including Enterprise for a great rental.
Great job! Car looks just like new.
I was completely satisfied with my repair and the service. I was also pleasantly surprised my car was cleaned and vaccuumed.
Your team working on my vehicle were polite and professional, as well as gave me updates on when my car would be ready. Upon receiving the vehicle it was in the best shape I had ever seen it in.
Veery satisfied with Steve AMD associates in handling my claim
Excellent service, above and beyond what I have experienced with any other company.
Awesome service, jeep looks great, very friendly and knowledgeable staff, much appreciated
My bumper was loose and not put on tight
I want to thank the gentleman that I picked my car up from. I think his name is Steve. He really went above and beyond to help me. If you give bonuses he should get. He showed professionalism, and was caring. Thank you again,
The staff and work performed is out of this world. I am so happy Honda of Ocala recommend car guys to fix my car! I definitely would come back if I ever need to, and I would send my friends there!Thanks car guys. : )
There needs to be better communication on when the repairs will be done. But the work is AMAZING! My car looks like it's brand new.
Vehicle Make : Mitsubishi
They kept me updated and were professional.
What a professional run organization it's such a pleasure to see people today that work with integrity and honesty and deliver what they say they will. hopefully I will never have to use a body shop again but if I do the only Collision Center I would ever consider would be Car Guys.
Professional, precise, as promised
Steven was friendly and accommodating. Angela with Enterprise was very friendly and helpful. Thanks!
The repair appears to be an excellent job, haven't had a chance to completely check yet due to the hurricane. The best part of my experience was assistance given by Mrs Govern in guiding us thru the procedure and the email updates that we received daily on where the repair stood. Repairs were even completed a day early so that we could at least get the car home before the hurricane actually hit.
USAA chose an excellent partner.
Very accommodating and professional at the same time very friendly. Appreciated the update-texts.
Was very impressed!!! I appreciate all that you have done and an accident is very stressful but you made the repair of my vehicle stress free for me!!! Thanks so much. I will definitely keep your business card for future reference if needed.
Vehicle Make : Mitsubishi
Everyone there is extremely helpful! I will recommend you guys to all of my friends!
Was ready early and they did a great job again. Second time we have used them, both times were great!Thanks Tom and Barbara
All employees were super nice and helpful. They were so respectful. My whole car was clean, i did not expect that. I will tell everyone i know about car guys. Thank you for a great experience
I was extremely appreciate of how nice everyone is and being kept up-to-date during the process. The best collision repair I have every had to deal with.
Being kept informed is the key. I was kept abreast of what was going on with my vehicle via text messages, and this made all the difference. I didn't get it back on the exact date it was promised, due to a part being unavailable, but I was made aware of this. My experience with your company was positive one. Thank you.
Only the front wheel rim was missed, is scraped and needs replacing.
I asked for the new tires and Rim's to be put on the front of the car. And they didn't. I am not an able bodied person who can change it myself. Now im going to have to pay someone else to do what I asked to be done.
All the people I had contact with were very professional. Email updates were very helpful in keeping me informed of the progress on my truck. I gladly recommend you to anyone who needs body work done.
5 weeks for a 10 day project.
Dropped the ****, badly!
Didn't communicate, return calls. At the end, after
several false/shoddy completions, DJ, Ops Mgr, stood up and admitted
need for 'clean-up', and the claim was finished, satisfactorily...
Although it took a little longer than expected, we are very pleased with the work. Justin was great at keeping us informed of the progress and dealing with our insurance company. And my truck was detailed inside and out when I picked it up. I won't hesitate to go back to them.
The car looks terrific. Thank you. Your staff is so courteous. Thank you.
Jim and the rest of the staff was freindly and helpful.couldnt ask for a more professional group
Beautiful workmanship and dealing with Justin was very easy and pleasant. And how nice that my car was cleaned inside, I was so surprised. Totally A-**** positive experience. Thank you Car Guys ????????
Every one I talked to was professional, curtious, and friendly. Nice to encounter during a difficult time. :)
I have never had such great communication.
Justin was awesome. The truck looks like new.
Good service. Would recommend and/or use again
Missing part in my car. Could have b a mistake easy to fix...will update as soon as i get it back
Everyone was great. This is my second repair in 4 months, and both experiences were wonderful. Everyone was courteous, efficient and very professional. They made a stressful time much easier. I recommend Car Guys without reservation!
Vehicle Make : Volkswagen
Fast service. Top quality job . Steve Goodrich was very helpful.
Vehicle Make : Volkswagen
We were told that the car was ready on three different occasions, each time it seems that they discovered more work that need to be completed. The car had a new headliner installed and it had finger prints all over it like it had never been clean after installation. The car owner is an employee of our company and she had to take the vehicle back to Car Guys to point out issues on the interior of the car. Although I believe that the issues will be resolved I don't feel that it was a good reflection of your company.
You guys are the best!! Great job!!.
The estimate they gave me went alittle over but all in all,they did an excellent
Job.they finished it within the time
They said.i would recommend them to other people.A+++ work.thankyou car guys!!!!
I was kept informed, that's what I appreciate the most, and the job was super. I will recommend you to all my friends .
Excellent service. Repair completed one week early. Very impressive
I noticed that the check tires light on the dashboard which means no one checked the air in the tires. It was a tire blow out that caused my accident.
Everyone was very professional and concerned. Eileen is a real asset to your company.
Great professionalism!! Great contact people in the office!!! Totally satisfied with the repair !! Thank you!!
Kept me well informed on progress of repairs. All employees I delt with were positive and very friendly. Appears that the work done was very good.
Vehicle Make : Volkswagen
Amazing work, it looks like nothing happened. Thank you for your services.
Absolutely the best job I have ever seen. Better than a New car. Thank you so much.
Good job guys. My car looks great.
Vehicle Make : Volkswagen
car was finished ahead of schedule and they made every effort to get it back to me...
courtesy, friendly and fast.
Great Service very proffecial staff.
Very proffessional workmanship and staff. Received our Truck on time when promised and really liked the daily updates on the progress of repairs.
I absolutely love the texting progress. My baby is all better. Thank you so very much.
On time, did a great job! And no hidden expenses.
I am extremely happy with my experience with your company. You kept me informed and my car was ready as promised. The quality of work is outstanding and I want to thank you ALL for giving me back my car looking like it did when I bought it!
I was very pleased that all the damage was repaired on time, I loved that they kept me updated. Good job
Vehicle Make : Volkswagen
Very professional and extremely courteous. The blonde lady at the front desk was very helpful explaining the whole process. Thanks to all of you for a pleasant experience.
Very satisfied! i would recommend Car Guys to my friends.
I want to thank Steve and the Car Guys for doing such a wonderful job
thank you very much
Fast and friendly .. Loved it
Did a good job and on time. No hassles.
I was very impressed with the professionalism and the great job they did.
Great job. Can't tell any repair was done. All employees were great, especially Linda. Will recommend you to everyone!
We had a quick and very professional experience.
Excellent job and service. Staff treated me professionally at all times and the car looks great!!
Linda went above and beyond. Thank you!
I liked receiving my timely updates by text and the very professional and personal way I was treated when I came into see my repairs. on a scale of 1to 10 I would have to say 10 or better. I wouldn't hesitate to recommend your services to anyone. Car Guys and Geico make a very good and effective team.
Thanks and God Bless
Joe J. Lozano
Great communication and great work. Thanks!
Everyone I came in contact with was profession and polite. My car was repaired in a timely manner and it looks wonderful. They also did a fabulous job on the detailing. I will recommend Car Guys to my friends and I will return for any future needs.
Excellent service and appreciate early completion!
I was more than satisfied with the services provided by car guys. I was updated on everything, my car was completed sooner than expected which was great, allowing me to return to work as a delivery driver in a timely manner. My car was handled with great care and not only washed before being returned but wiped down and vaccumed on the inside and returned cleaner than when it was when dropped off. I greatly appreciate all of the quality care and customer service provided by car guys and will most definitely return to them in the event of a future collision.
Just that fine job. Will use as my body shop in the future.
Very helpful and I am very pleased with the results
Very kind and helpful and they did a great job
Yes, I am very satisfied! Thank you!
Speedy, courteous service. Dent perfectly repaired. Car looks great again! Very reasonable cost, too.
Well done. Courteous, professional and timely. Greatly appreciated.
Apart from the insurance claim I asked to have a small piece of the bumper painted and it was overlooked
I think I'm gonna want the pinstripe fixed. Other than that I'm very happy with the job.
The service and the repair is excellent and i highly recommend others to use car guys for they repairs and thanks alot for the car wash
Your people are very professional, I was very impressed.
Satisfied with service. Car looks great!!
Job well done. Great customer service.
It was all a well done job and loved the great customer service!! I didn't have to wait too long to talk to anyone, pretty simple and easy tasks to complete and fill out. They even kept me updated about the things I needed to know and was great in how they explained the situation and easily answered the questions I had. Thank you! Hope to depend on y'all in the future for any car needs or questions!!
Helpful,friendly, knowledgeable and fast
We appreciated Jim calling me to follow-up and the color blended extremely well and is not noticeable.
The car looks great! Thank you so much!
I am very pleased with the professional way my transaction with Carol Guys was handled and want to applaud the teamwork demonstrated by the staff from the front officer to the collision experts. Thank you for making my experience and easy task. I know many others will confess to the same.
Very good job totally appreciate everything
My car looks great. Thank you so much for returning it to me without any tree saponins it. That almost means more to me than the repair.
Excellent service completed on time with no hassles recommend to my friends
The expectations were set perfectly upfront. Everything I was told was clear and concise, and Mike beautifully handled the repair process.
Very professional and convenient. Thank you for all your help. You will come highly recommended.
Great work, quick turn around time.
Great service and very friendly. Thanks for your service
Everyone was very helpful and pleasant. I was kept uptodate every day. Thank you for a great experience
They worked extremely hard to get me on my way. They worked on my behalf to get a hard to deal with glass vendor to try to expedite my already delayed departure. Many thanks!
I was very impressed with everyone at this facility. They went above and beyond to explain the process to me and get me to where I needed to be every step of the way. Everyone was very nice.
did a great job. Very quick and excellent customer service.
Steve was great! Car given estimate and a few days later, Steve gave follow up phone call. Because of his follow up I chose Car Guys. Once insurance approved costs, car brought in. Daily text informing progress. Car looks great, car detailed outside and in. Well done!
Very helpfull and understanding people
Service was very Customer friendly. Work was professional, billing was understanding of my situation, overall job well done
Great and professional service.
Everyone was great and kept me updated on my car almost daily
I can not say enough about Car Guys!! Fantastic work done and in a timely manner!! They truly are the Guys to go to for your car repairs!!!
Thank you very much for all of your hard work and getting our car back even sooner than we expected