The people are awesome, very nice. Didn’t really like the process. Took too long. Would rather have brought back in so I could keep it while the parts were ordered.
Great job! Car looks fantastic!
Nice repair job. Looks like new.
Service needs to be better
Was not updated on car completion time. Difficulty with communication. Took 5 weeks to complete, supplement paid on week two per records. Nobody went over work with me when received car
Great customer service. Very friendly. Great job on repairing my car.
I was mostly satisfied, however my request for additional work to my vehicle was overlooked. A representative fron Ira regretted the error.
The car looks great. However, communication was poor at best. I’m not accustomed to having to be “the squeaky wheel” to get heard. This the second time I’ve had my cars at ira collision. My experience was just as frustrating both times.
While the work appears to have been done properly, the length of time taken for the repair far exceeded the estimate I was given.
A more detailed explanation for the delay would have been appreciated.
Iit took much longer than expected and my car could be washed as the auto washer was broken.
Aimee the Customerservice rep was wonderful keeping me informed with status.
She she be commended for her excellence!
Greg the guy that was in charged of my collision repair was very rude,
And they broke my trunk door and try to it was already broke when I know it wasn’t like that but he said I was lying about,then when I told him I wasn’t lying he said he won’t argue with me and try to walk away,then when I said excuse me he stop ask him he need it to fix that for me,said again I was lying but said he would fix it for me and need it to return another day.then like 20 mins later call me apologizing saying I was right and to come back to the collision shop and that they installed the trunk door the wrong way.
It took a month to get my car back. Then on Tuesday I received a text stating that my car would be ready to be picked up later that day and that I would be contacted when it is ready. I was never contacted later. I sent a text asking if it was ready and how late they were open but I got no reply. On Wednesday at ****:30pm I had to call them to find out if my car was ready. He told me it would be ready in a half hour.
I had to pay $40/day for a rental car for a month.
Not the best experience.
****. It took 29 days.
2. I received an email from the Lexus Service Department saying that my car was ready for pickup this morning, so I arrived at IRA Collision at 9:30 to pick it up. I was told that the car had to be washed and checked out--I have no problem with that, but coordination/communication with Lexus Service needs to be worked out so people don't get a false expectation--I was told that I would be called, but it wasn't ready until 2:30 and the two trips ruined my plans for day.
3. Employees were friendly and courteous.
Efficient at front desk, work completed earlier than promised and under estimate. Car is perfect. Everything better than good.
I was disappointed on many levels, but **** Lynch did make efforts to remedy problems. Additionally, my gas tank was full when I brought the vehicle nearly two weeks before it was ready; and it was far less full at the time when I retrieved it from Collision. Additionally I believe that there are minor damages that were Not there when I delivered the vehicle. I should have examined the vehicle more closely, but failed to do so since it did not occur to me that I should. That said the replaced bumper seems to be solid work, and the check out process was far more pleasant than the beginning.
Please have your service team be more responsive regarding answering the phone. I found it difficult to get through to them.
Your staff did not communicate often or completely enough. In particular the day we picked up the car Peter did not give us a pick up time until 4:50 PM. It made scheduling difficult for us
With the exception of my Hertz experience- the team was very helpful and great to work with!
Repair & color match is great!