Service King Montclair

Very satisfied with the service. Well informed of progress from beginning to end. Very professional and courteous.

Great overall experience

Wonderful office. Great help. Excellent and speedy work.

Julio is a great guy and so helpful. I have to say everyone at service king are so kind and very timely. Thank you so much

The team at service king Montclair was great. I’m happy with the repairs. Vanessa was especially helpful. She kept me updated through out the whole process and made me feel comfortable about leaving my car.

No complaints... Service Rep(Julio Sepulveda)kept me informed about everything that was needed to repaired my car.

Great job. Fast and easy. Great communication

I really liked their service.The employees were helpful and corteous. The repairs were done promptly and professionally..they even washed and detailed my car...I would highly recommend their services.

Honestly one of the best places I experienced exceptional customer service! I mean talk about friendly and courteous and very personable, all the way from front desk to the estimator (didn’t know was the manager until after). Had very open communication and clarity on all procedures. Even hand polished the our car! Thank you so much .

This is my second time with service king and the customer service is amazing! Brian helped us out and was honest and very helpful. He made sure we were satisfied and happy with our vehicle and made sure we got it as soon as possible. I definitely recommend and the quality of the work is excellent!

Service King never fails me! The team always takes care of my vehicle! Great customer service! Love Service King Montclair

Very good service

I'm very happy with the good job they did in my car very good experience thank you so much Vanessa & team

Great customer service. Thank you Vanessa.

I loved the it, they were honest and very friendly.

Excellent job. Super speed finish. Thank you very much

Excellent

I was completely satisfied with my experience with Service King.

My son noticed scratches onthe hood of his car which weren't there when the tow truck picked it up. The gas tank was almost full when you received it and when my son picked up the car he noticed the tank was less than half a tank. Also why did you have to replaced the window because none of the Windows were broken during the accident.

Overall Vanessa Polanco made this a good experience, she was super helpful and quick to respond to messages. She also kept me up to date through the whole process. The only issue I encountered was at drop off, I had spoken to Vanessa previously but she happened to be out of the center that day and my tech was helped by someone by the name Julio, he was never rude, but was definitely not as helpful and I felt I was brushed off. I was the one handling things with the insurance my tech wasn't as clear as to what was going on because of this I called in to let Julio know that per the rental company i was given instructions to give to service king when calling for the shuttle pick up for my driver. Julio let me know that was something that they did not do, even though those were directions directly given from them and despite me explaining this to him. I then had to call and relay this to enterprise who luckily in turn took care of situation. Again overall a good experience, just was not happy with the lack of willingness to try and help.