My tire check light wasn't functional. It told me to check my tires and they were full. I checked them twice. I also left my car with half a tank of gas and when I picked it up the gas light was on and it was a little frustrating. There was also a piece of the new door they installed that had fallen off. I appreciated them cleaning and washing my car, but would have appreciated leaving with gas in my tank and working dashboard lights.
Car came back with more issues and I have to bring it back to get fixed.
Great customer service. Great communication and the car looks good as new.
The car came out great, & the girl that helped me when I picked my car up was very nice & very courteous.
Excellent! And Vanessa is so amazing!!!
The car was beautifully cleaned all over when returned and the repair itself was perfect. Vanessa did an excellent job keeping me informed and has a very nice way about her. Although there was a slight delay in returning the vehicle it was due to the desire to make sure it was perfect which I very much appreciated.
Great service! Great job! Thank you!
Vanessa was very accommodating and friendly. The repair was well done and I appreciate the addition of the car wash.
Excellent customer service from the front office staff at all points.
Vanesa was a wonderful service agent. We recommend that the mechanics double check the service orders before releasing cars for completion. In our case, the sensors were still not reset and we have to bring the car back over a weekend. It is difficult for us because we live out of state. Otherwise, we are pleased with the workmanship of the repairs.
Vanessa and Willie are extremely kind, courteous and professional. I truly enjoyed working with them!
Vehicle Make : Volkswagen
Repair work was done well and in a timely fashion. Customer service was excellent!
The entire team at Garwood did a great job for me. The work on the vehicle was done extremely well. I was under a time crunch and Garwood was able to deliver my vehicle back in a very short turnaround. Willie and Vanessa both provided exceptional customer service. I recommend Garwood with the highest rating. Thank you!
Top notch work and communication!
Thank you so much for all your help.
They were very professional. Kept us updated and walked us through the completion. We would highly recommend.
Vanessa was professional and helpful. I was happy that my car was ready 11/**** but I received a text 10/28 saying it would be ready 11/10, which was upsetting. A more accurate estimate would have been much better.
You do awesome job, im very happy , i really appreciate it.
Amazing staff, I was treated with care and respect. They worked promptly on my vehicle and did an amazing job! I will definitely rely on them again should the need present itself. Thank you!
Vehicle Make : Mitsubishi
Thank you for the good work you guys have done on my car I appreciate it
friendly staff kept me updated on repairs. did a great job on my car repairs.
Very pleasant and helpful
I was kept informed almost daily about the status of my car.Very professional. They helped my wife transfer items back to her car when she was unable to do so. Have used this repair service before and will use them again of the need arises.
Great customer service; always kept me updated; printed all the work they did for my own records; car runs great!
Great work and great customer service
Great experience - top to bottom
Vanessa made this whole experience absolutely outstanding she was keeping me well informed. Vanessa's customer service skills are outstanding also she answered all my questions when I called. Her positive attitude and sympathetic apologies when there was a delay due to parts was a refreshing change from my past experiences elsewhere
You guys were great!! Thank you so much.
I received excellent customer care from Garwood Collision. They worked with my insurance company to make sure the estimates were communicated in a timely fashion and all payments were handled directly between the insurance company and Garwood. And Vanessa was a pleasure to work with.
I was more than satisfied. I loved how they kept in touch and gave updated reports on the car. That meant a lot to me.
Garwood Collision did a great job repairing my vehicle. Willie and Vanessa routinely kept me informed of the repair process which enabled me to go about my daily routine without worrying about when I would get my vehicle back. Willie explained the reason for each item that was repaired or replaced. I would highly recommend Garwood Collision to anyone in need of collision repair.
Outstanding work, fast, gave the car back clean and shining. I recommend their service.
From the time my vehicle was brought into the shop by tow, through completion, I was kept updated daily about the progress of everything. Don and the staff at Auto Craft Collision are very professional and pleasant to speak with as well as do business with. I can see why they are a prominent option from my insurance company. Also, the time in which my vehicle was completed was to be completed was done well ahead of schedule. Thanks for a great job!
I was extremely impressed with the service at Auto Craft Collision! I dropped my car off, expecting the repairs to take at least a week and had the car back to me within two days. The employees were very knowledgeable and ensured that I stayed informed regarding the progress of my car. I felt very comfortable leaving my car in their hands. After picking it up, I noticed that the entire interior of my car had also been cleaned. This was a very unexpected and much appreciated surprise! I would recommend Auto Craft Collision to anyone who wants a superb group of people to service their car.
Vehicle Make : Volkswagen
Constant communication and updates about repair status really helped me plan for pick up. Don very nice to deal with. And...my car came out great.
Service and work performed was excellent. Thank you Don and crew.
My car was repaired quickly and staff was very nice.