Utterly FIRST RATE handling from all involved from dropoff to pickup and afterward. I only wish things ran as smoothly in my world of aviation; your team is top notch and their friendly enthusiasm, high standard of professionalism and teamwork are EXEMPLARY and a future topic of safety lectures and organizational,leadership consulting I do in aviation. You made being the victim of a rear wnd collision into a terrific experience; I challenge anyone in my field to get it right and work as smoothly as my experience with Caliber.
Roland Delhomme, Jacksonville
Was quick and painless experience. They got the work done fast and informed me on the status of the vehicle along the way.
My service manager, Brian, was outstanding. Thank you for the wonderful service.
i am very satisfied( actually more than just satisfied) with the work done on my camry.work was well done and timely.the staff was very helpful, and I felt each was trying to make my repair as pleasant as possible.my thanks to all.
The final estimate I received called for a repair to bumper. However the decision was made to replace the bumper which added 600 to the charge. This was an old car and did not need a brand new bumper, seems like a waste of money.
Right side passenger window has clear spray on it , also the door has a lot of wind noise and rattles on the inside ? The impact probably knocked something loose ? I'm not sure if the truck was test driven or not also the right front tire seems like it's out of balance maybe a wheel weight Hmmmm other than the above the truck looks great ????????. Thanks Gary
Sam was a pleasure to work with. Very informed about what repairs were done.
It looks really nice nice paint job can't even tell it was in an accident the staff was very nice and friendly
The whole team have gone above and beyond I am extremely happy with the work as well as your high level of customer service.
Outstanding service and excellent repair job.
Emily is the best!!
Everyone from Caliber, GEICO, and car rental made this such a good experience. And finished 2 days early! I highly recommend!
they did a great job and ahead of time. Would use them agaun. They were all very nice. Rental car right there.
So satisfied!! My first ever auto claim and I couldn't be happier with my experience. Text message updates, personal phone calls, extremely prompt service. I am blown away. Thank you!
I am very happy with my service at Caliber Collision. Awesome service and repair job they did on my Van.
I am so happy that I chose you to do my car repairs. This is the best service I have ever had and I would not hesitate to use you again. You are my first choice if I ever need work done!
I felt like there were a lot of circumstances that kept my vehicle in your hands for far too long. Working with Jason was lovely, but the fact that you ordered the wrong parts was frustrating! But I'm glad to have my vehicle back.
Excellent service and quality of work. Would definitely recommend!
Overall I am very satisfied with Caliber Collision. They kept me updated daily. The staff was very professional and friendly.
I was very please with Brice who constantly updated me on the progress of my car. It was ready on time and it was a very good experience
Communication was excellent...even though the time frame was longer than expected.
I think that everyone was kind and helpful and the repairs appear to be done correctly. Previously I have had repair shops was the car before returning it, that adds a big wow factor. It was the only thing that disappointed, showing up to a car that was washed only where repairs occurred. The shop really went above and beyond in all other aspects though, thank you.
Sam was fantastic! I can't believe how painless this experience was. I didn't feel like my life was interrupted at all, he took care of everything for me. Everyone was so nice and polite. I wouldn't want to go through another car accident but if it happens, Caliber Collision would be the place I'd take my car to.
Everything with the service and repair was top notch. I am really impressed. Though I hope to never need you again, if I ever have another accident I will bring my car to you without hesitation. Thank you. It is rare these days to have a company that provides such great service. Sincerely, Barry K
I would recommend your service to anyone...This is the second time we have had repairs done and both times came away very impressed. Keep up the good work.
Bryce was a excellent representative for your organization! Great service !
Vehicle Make : Mini Cooper
90% satisfied why? Because I asked not to have that fake scent put in my car and when I picked up my car that artificial fake scent that makes me sick was in the car. Had to drive with my windows down and I hope it just eventually will dissipate, otherwise your people get a great job .
The repair and time was good but I have a few things I left and forgot in the car and now they are not in there so yea not so good in that department.
Did a great job on the repair, and finished in a timely manor.
Hi...got to say was disappointed with the service this time around. Lots went wrong with false emails stating finish would be much later by several days than it was, so I picked up car 3 days after told by associate it was ready. Car wasn't washed, or vacuumed, and work materials were stuffed in seat pockets, left on the floor and on the seats. My car was clean on outside and spotless interior. But not when I picked it up, with leaves and stuff on floors espec in back. Car still had repair markings of wax or crayon -- whatever was used on the paint. Car was left in rear side of building and I had to go back inside to ask for help backing out as another car was right behind mine. I even notified the staff 45 minutes before I arrived that I was on my way. Again, this is all 3 days after I was told the car was ready. Glad the prior experience with the Lexus went much better so I'd still consider using Caliber in the future even with this last experience. Luckily this wasn't my first time there or I believe I wouldn't have been back. On a good note, have a nice and safe Thanksgiving. Sincerely Joe Draude
There is one thing. There were several dents and scratches that were supposed to be fixed with no additional cost. I will call tomorrow to discuss.
From the moment I arrived I felt all the staff were focused on repairing my car and keeping me moving in the meantime. I have already recommended CC to my parents and a friend. Great experience!
I was very satisfied, the service people were courteous efficient and very anxious to do a good job for me. I will highly recommend them. They rate a 10
Across the board with me My thanks
Great customer service. Very thorough. Got my car in wonderful condition on the return day given. Sam was very helpful and made sure to keep me updated.
Only negative was the extra time it took but the repair looks great, so I'm happy with it!
Sam was knowledgeable, thorough. I really liked the text update
You guys kept me updated constantly never felt out of the loop. Great people too
Excellent customer service. Sam was top notch.
Professional and courteous
I am very happy with the results from Caliber Collision. The associates worked hard to get my repairs done in a timely manner and to get my car back to me as soon as they could. The repairs done to my car are excellent as well, with my car looking brand new. Overall, I'm very impressed.
Sam provided the most outstanding and professional service that I have ever had the pleasure of being a part of. Thank you for the beautiful work on my Jeep.
Awesome service and very quick repair.
I really enjoyed the updates from caliber regarding status of car repairs
Office staff, a young lady, was very helpful and good at remembering names. The attention given to my claim by Sam was excellent.
My car was ready early and that's exciting ! Love it
So far it was repaired nicely. Engine a little noisier with a little higher idle. I am dissatisfied because it took waaay too long. 6 weeks seems a little lengthy. I work with a vehicle service company and our main objective is token them moving.
You all were great with keeping me updated with everything that was going on my car every two days I received a call informing me on where you were and when to expect my car to be ready. Great place
Repair was awesome. Clean up on the inside could of been better though. It was all dusty.
My car looked great when we picked it up today.
Everyone was very professional and helpful. I would take my car back here anyday
The door handles on my car were three different colors when I got my car back. They did not match the handles at all. The person working with me, Lisa, indicated that she would have new handles ordered for me and call me when they came in. I am hoping this is resolved quickly.
Sam did a great job following up with my insurance company and keeping me updated. My car looks as good as new.
Excellent service, friendly staff, quick turn around, kept me notified of my car's status...
Sam killed it. He was great. The staff did good as well.
Everyone was extremely nice. I was kept up to-date almost every week about my car.
the team on Beaches did an amazing job from the time we called to schedule the appointment to when they handed us the keys back...anytime something happens to our cars we will definitely use caliber for ourselves and refer them to others as well...Sam is awesome he kept us up to date day by day step by step made me realize i could relax because my car was in good hand...they made us feel like it was their own cars and it really meant alot thank you everyone who played a part in getting my car back in one piece we really appreciate everything yall did the overall experience was above and beyond thank you thank you thank you
Job well done by the entire team. Tiffany was very courteous and helpful checking my vehicle in for service. Brice walked me through the necessary repairs for the vehicle. Finally Sam updated and provided outstanding feedback concerning my vehicle repairs. Collectively as a team. I rate the service overall 10 plus.
The body work is great. Just wish the air bag sensors were reset before releasing the car back to me.
This place was a small IS SO AWESOME!!! The way my associate communicated with me each was so unique, this had never happened to me at any other collision center before. Caliber Collection cares about the client. Love this place, have already recommended it to my friends and coworkers.
They did a great job !! Thx
Everything was perfect start to finish
Caliber Collision exceeded my expectations! Very pleased with their overall commitment and pleasurable personalities!
I love the regular updates. It made the inconvenience of being without my car less traumatic. The guessing of the progress made was adequately reported and the car looks great. Thanks Sam!
Excellent customer service. Bryce and Sam were wonderful. Always kept me update on my vehicle. Will definate you be recommending caliber to anyone who may require your services.
Cody kept me up to date on timing of repair and went the extra mile and delivered my car!! Haven't driven it too far yet but it looks great.
Very informed throughout the process with text updates !
Thank you for a job well done and for your fantastic customer service!
Servce was very good and vehicle is back like it was before the accident. Everyone was great to help get us through our unpleasant event.
Vehicle Make : Volkswagen
Although the repair took longer than expected I am very pleased with the final results. I really appreciated how clean my car was when I picked it up.
Sam was a 10! Great service and communication. Thank you ????
Sam made sure my experience went as smooth and worry free as possible. Great customer care, my family will definetly be coming back to Caliber for any collision repairs
The customer service I received from the location I visited was horrible. There was an extremely limited amount of communication the entire time my vehicle was being repaired. I had to initiate every conversation and it was always someone else's fault. Additionally, my vehicle was in your possession for 60+ days when it was originally supposed to be less than 30. Now that I have it back there are still problems and actually there are new problems. I will return my vehicle to have it repaired, however, I will never use caliber collision again or recommend to anyone.
I appreciate the text updates and everyone was friendly and helpful.
Everyone was very courteous. My car was finished earlier than scheduled and a nice job was done.
Thank you so much for the great job that all of you did on my KIA. You got it back to me earlier than expected, and a preposition job on the complete detailing, just beautiful. Thank you so much for the updates and the care you put into my car.
Job well done. Stayed in contact with me through complete process. Finish job looks great . Thank You.
Really appreciated how well Caliber kept us informed about the progress of repairs. Finished repairs look really good. Well done!!!
The personnel were Great to work with.
The repair looks good as well...
My only comment would be that as
I started my car to leave the lot, I found a
Red cone in the passenger seat and the
Radio was turned up on close to MAX volume
to a channel I am not familiar with.
Do the folks in the shop listen to the car's radio
While working on it?
Cody was awesome and great at keeping me up to date on the repairs. He was friendly, professional and very accommodating.
Sam was amazing and a pleasure to work with. He was so helpful and did an excellent job communicating the progress of the repairs. I had an awesome experience at Caliber Collision.
Vehicle Make : Volkswagen
Your service makes auto repair and car rental very convenient. The pick up process was incredibly free from hassle and very timely.
The worst experience I have had with any repairs company.
The job was well done and my car looks very nice!
Car looks great. Communication during the process was outstanding. Lisa was great to work with.
Very professional and a delight to deal with. I received daily reports and auto was actually completed a day ahead of time promised. I would definitely recommend then, highly
My experience was one of pleasure at the professional, organized operation of your company. The work was excellent. Thank you.
They did a great job keeping be informed on my vehicle. No hassle, finished on time, and my vehicle looks just as it did when I bought it.
awesome job all around..completely satisfied.
Everything was accomplished on time and very professionally
It looks good. It didn't take too long. I'm happy.
Cody Misenheimer at Caliber Collision and **** Tully from Geico in Jacksonville, Florida provided excellent customer service! I just received the vehicle back today and the repair made the car look brand spanking new! Amazing job and two thumbs way up!!!
Amazing. I have never been so happy and satisfied with a business. Sam Wilson was amazing and so helpful. Bruce Carleton was super and amazing. I loved the text updates a huge fan.
Excellence served with perfection
Sam was great with keeping me informed with constant updates! Car is good as new!
Great job! Sam and Bryce kept me informed and finished ahead of schedule.
Always in touch. Honda looks great. Highly recommend Caliber and Lisa Jones!
The repair and the services I received was very good and done on timely manner
You guys were great. Awesome service and great work.
While I am satisfied with the repairs, I was very troubled that my car was returned to me with an empty gas tank when it was not dropped off that way.
Communication could be better! Every thing else was great!
Excellent communication throughout. Very friendly and helpful staff. Great customer service - answered all my questions fully and quickly. Super experience when it could have just been a complete pain. I'll definitely go back (although I hope I never have to) and will certainly recommend them if the opportunity arises. Very well done.
Vehicle Make : Volkswagen
Excellent and quick
When can I have the car washed and waxed?
Very curteous and professional. Appreciate all the status checks. Did a great job. Much appreciated.
Very professional and efficient. ..also cleaned car inside and out. ..what a great experience!
I had a family emergency and they were very thoughtful and very nice to me in my time of need .
Job appears well done and we are happy to have our a auto back. The only issue with job was the tire on the fender that was repainted and apparently not was or cleaned afterward. Other tires had just been detailed the day b/4 we dropped the car off for repair. The contrast between 3 completely clean tires and **** that had no do dust all over it was very noticeable.
Car looks like it was never hit!
fast, effeient, professional: what more could one ask?
Car looks great. Got it back to us before ahead of schedule. Awesome job!
Sam was friendly, professional, courteous and knowledgeable. He was a pleasure to deal with. He kept me informed all along as my car was being repaired. Everyone at Caliber was so friendly and courteous. I will definitely recommend Caliber!!!!
I had Sam as my contact for my work. He kept me up to date with all repairs and when I had any questions he was quick with answering them. I was worried about my paint job not blending so he had the panel not being fixed buffed and the pin strip redone. Excellent job and the job was completed 8 days ahead of schedule. I would use Caliber again for any repairs and would recommend Caliber to any friends needing them also.
The repairs were finished ahead of schedule and the staff was very pleasant.
I have had previous experience with this shop before it was bought by Caliper Collision. Last year I had my trucks right front fender dent repaired and repainted. My experience was wonderful. The work was performed and the fender looked new as it should. When I picked my truck up the entire vehicle was clean. So clean that I had to look twice to make sure I had a windshield. So it was with great confidence when we decided to have my wife's vehicle repainted (left fender and hood) that I brought it to this shop.
We were told the car would be ready between ****:30 and 2:00. When we arrived at 3:00 it was parked out front. It looked as though it had been in a corner of the workshop for weeks and never cleaned. Even the new paint. The car was covered with spots and dust there was no doubt that the windshield was in the car we could not see through it! The young man who helped us realized it needed to be taken back to the shop and cleaned. Our contact, Bryan was at his child's school for a performance (which we fully support). I called around 4:00 to see if the car was ready and was assured it was. It was not. I would have expected the new paint would look new and not have any blemishes after the shock of the first presentation. There are some areas that will have to be buffed at least to correct the situation and we are planning to bring it back in the next week or so. I hope that I will not be disappointed and will be able to recommend your shop once again. Right now I would not consider it. I felt greatly disappointed and could not bear the look on my wife's face when she saw the condition her car was delivered in not once but twice! My confidence in your shop is not there. I hope you will take the last opportunity you will have when we bring it back to change our minds and deliver a product you can be proud of.
I was very happy you took my request seriously to have my car a day in advance to attend an important class. Great customer service!
Sam was absolutely fantastic! He kept me in the loop about the progress on my vehicle, and was friendly and efficient getting me rolling again quickly. I really appreciate him taking the time to explain the inner workings of the repair process and being patient with all my questions and concerns. I will definitely be back for any and all my car repair needs. SAM ROCKS!
Lisa did a real professional job from start to finish. I got everything she said she was going to do. I was well informed about the progress on the repairs on a daily basis. I am really happy with the job and I will definite use their services again if I have to. Thanks again. Jameel R
My experience at caliber collision was very satisfactory the people there were helpful and very courteous and also did a very good job on my car .????
Sam was great and thorough. We loved the frequent text updates.
Looks like new. Staff is friendly and courtious.
I'm very happy with the results. The communication was good except the schedule changed dramatically when the 1st completion date approached this would have been a problem if I was not flexible
Courteous and helpful staff.
I was happy with the way you kept me informed on the progress of my vehicle. Everyone was very professional and very helpful. Thank you
The entire staff was friendly and courtious. Beginning with the moment I entered the building the receptionist (Alexis I think her name is) is extremely professional and courtious. I was walked through every step of the repairs by the lead gentleman (Sam) who is very informative and knowledgeable of his work. I'm glad I chose Caliber Collision for my repairs.
The staff is the best. The ladies are so polite and knogable. I would never think to ask anyone else to repair my auto. Be sure to tell those ladies that thanks for putting up with this old man...
Tiffany was very helpful and professional. Repair of my auto was outstanding. Great collision center.
The attention to detail and friendly customer service provided by Lisa was outstanding. She is a real asset to your company.
Any further repairs I will definitely be back and recommend to friends as well!
There is over spray on rear sides, and top of the car and Windows. As I was cleaning the windows this morning, as I do every few days I discovered the overspray. You get your new car back, air it out and find you have to take it back and start over, not a good experience.
Great customer service and repair. Honda looks great.
Vehicle Make : Mitsubishi
You should probably send this survey to my insurance company. I am inclined to believe that as long as they are happy, it doesn't matter what I think. I would absolutely NOT recommend Caliber Collision to anyone else.
Very polite and fast service. Car looks beautiful!!
I've had 2 vehicles repaired with you. They both looks like a new vehicle. I just have a problem with your customer service. I will probably not return in the future or advise anyone to take their vehicle to you.