Vehicle Make : Volkswagen
There was a confusion about the extend of the repairs, but the quality of the service was great
There were a couple times when attention to detail was apparent. When issues were identified, your associates responded appropriately. Overall we are happy to have our vehicle back with all repairs made. We commend you for returning our vehicle to us completely cleaned up.
No need to contact me I will be showing up tomorrow bright an early , my battery wasn't installed right . Now me and my son left in dark for 60 min until roadside assonance arrived , man said my battery wasn't never tighten and correctly put back causing my car to just shut off .
Thank you so much for such a quick and painless experience!
I can't say enough good things about your caliber team, especially CARLOS & hannah, from start to finish they were courteous, helpful & very professional! Great customer service!! Thank you!!!
Had a great experience with Caliper Collision in Round Rock, Texas. Look forward to doing business in the future.
My car looks better than before and the staff where great- thanx
2. Job done as scheduled.
P.S. You need more customers parking space.
Front desk was very nice and informative and great customer service, Hat is great too, kept me in the loop of repairs the entire process.
Outstanding ovetall service & car was done when promised. ..thanks to all there!
My thanks to Hap Swenson and the rest of the staff at the Sam Bass location in Round Rock for not only repairing the damage to my Tundra but for the outstanding customer service. Everyone I spoke with was very professional, courteous and friendly. Hap was especially helpful throughout and made sure the work was done ahead of the target date.
I really liked that I got updates daily with the progress of my repair. When we went to pick up the car we were able to leave the rental car with Caliber so we didn't have to drive to two places. Neil showed us everything that was done to the car and made sure we didn't have any questions before we left. They also vacuumed the inside and cleaned the outside of the car. It looked great and would definitely recommend this company to anyone in need of repairs.
Everything looks great and services were quick
Car looks great, thanks
Everything associated with the repair and team in Round Rock was great. Couple of things that could use improvement 1) I kept getting emails that my car would be ready on 11/22.. like every day...even after I picked up the car. Kind of annoying. 2) I was told in theory I could pick up my car last Friday... I was fine waiting till Monday, but when I called to speak to the Travelers rep on site Monday AM, she seemed annoyed that I was bothering her "and she hadn't gotten to any files yet". And then I heard nothing all day until late in the afternoon which meant waiting till Tuesday. Not sure what the relationship is between Concierge Travelers and Caliber, but I would think they should be very very in synch.
The repair seemed quick and easy.
The car looks great but unnoticed a scratch on the hood that wasn't there before maybe from repair if they removed hood.
I was informed of the process the entire time. There were two delays for the completion date but thank goodness my rental was covered by insurance.
Worked quickly to get my vehicle back to me. Updated me along during the whole process. Great job!
They did an amazing job on my car. They gave me a 130% above what I expected. Not only did they do a good job but they got the car done 5 days earlier than expect. Very good job for the people at caliber
Cody was my representative and he was promt, professional and thorough. I was very pleased with my communication with him and commend his efforts. I left with confidence in this agency and the services they provide. Thank You
Caliber is very good about keeping the customer informed.
Job well done. Thank you.
Really appreciate the text message updates.
The staff was friendly accurate with estimated time of repair and I was back in my own vehicle in less than a week.
I liked the text updates and overall personalized service!
Originally, I had to contact the facility after car was towed. Caliber seems very very busy and I think there employees are excellant and they need help. They are genuinely friendly and experienced. They need help
Awesome job on the repairs!
Everyone was very nice :) I had a very good experience
Everyone made an inconvenient event a true pleasure and while I hope that I am never forced to cross paths with caliber again. I know that if I do I can expect nothing less than the upmost professionalism and courtesy!
The repairs and the people inside the office did a great job. I have no complaints about them. However the Make Ready people irritated me for two reasons one, apparently they don't clean the towels that they wipe the car down with very often my windows are streaks on the outside and the inside. I spend a lot of time keeping my car clean and it was actually more dirty when I left your place then when I dropped it off. The second thing is they decided to take a lot of the stuff that was in the front seat and throw it in the back seat and one of the things they threw was the butterfly clip in the cup holder. I had to drive back to the office to see where it was fortunately I found it wedged in a crevice in the back seat. Please see if you can improve your customer experience by improving the quality of work that they make ready guys are doing.
Very attentive and professional. Thank you!
Very friendly, polite staff that kept us updated during the repair process. We were also very satisfied with the repairs to our vehicle. Another plus is that Enterprise works directly out of the office so the rental car process was very smooth and convenient.
Car looks great! Thanks to Caliber for repairing my car as good as new. Special thanks to Neal and Justin, my Geico reps, for taking care of me.
Caliber Collision is the best!
Staff friendly, considerate and responsive. I Would recommend for service. thank you
I was satisfied with the overall experience but was told all along that my car would be ready Friday then on Friday afternoon I was told it would be Monday. I didn't mind the delay but it would've been nice to have an earlier notice that my car would be delayed since I needed it that weekend.
Neal at the Clark St location in round rock tx is great.
1) The planned ETA changed all the time, per text messages sent.
2) Enterprise Rental car experience sucked. He gave car after 1 hour from the scheduled time
Very friendly and attentive staff. Quick repair. Timeline for repairs communicated clearly. Frequent communication on updates of repair status and expectations for completion date. Cleaned inside and outside of car before I picked it up, wow! Thank you!
I am completely pleased with the way okthis job was handled, and the courtesy of your personnel.
My car has been done well.
Finish out is important but just not there. The engine compartment was filthy, the inside still had reminants of some sort of sandy dust, speaker covers missing, the bed of the truck was full of razor blades and dust, hood color just doesn't quite match, project took way too long with multiple setbacks. Communication was okay but really just telling me the timeframe was extended. Safelite tried to repair the window twice but wasn't able to until the last day. The truck is worth 20k but cost 9.5k to fix? Repairs were okay, missing a few screws in the wheel well but overall good aside from the hood color not quite matching.
They went far and beyond!! Great customer service!
Justin the Geico rep has a really bad attitude. The Caliber mechanics and Enterprise reps were awesome and easy to work with.
Loved the communication!!! Never wondered what what was happening over at the body shop. There were no surprises.
There are some parts that need to be replaced still and small repairs too.
Me and the guy that was dealing with my car came to agreement to bring it back at a later date to deal with the remaining parts and repairs, plus there is damage on the right side of my car that was not there at the time that I dropped it off.
I am a repeat customer at Caliber Collision. Ronan was extremely professional and accommodating during my recent repair on my 2016 Ford Explorer. He communicated with me throughout the repair process to provide updates. I would HIGHLY recommend Caliber Collision to my family and friends and especially Ronan!
I was very pleased with the kindness and quality of service from the staff at Caliber. Thank you.
The TRD STICKER looks a little off from the factory sticker. Other than that every thing else looks great.
The Caliber Collision on Sam Bass Clark, did
a wonderful job on my car. Ronan, from Caliber Collision was fantastic. I highly recommend them for any kind of body work!
Neil and the Caliber Collision staff were fantastic in repairing my vehicle in an expedited timeline. I was well informed every step of the way. Although I live 1.5 hours away, I always felt as if the shop was right up the street. I will refer Caliber Collision to all my family and friends!
Great customer service and excellent work
Overall things went well.
Yes, I was satisfied with the time and communication regarding my repair
Did a great job and did it in a timely manner.
Great service and finished ahead of schedule!
Thanks car was done way before promised. Looks great and was clean when delivered
I am pleased to know that even with Precision becoming Caliber Collision that they never lost why my family has always dealt with them for years. We will continue to bring our vehicles to them.
Happy with the quality of your work
My service consultant was Hap who went out of his way to make certain that my car was finished on schedule and that a professional job was done on the repair. I am pleased by how I was treated by everyone at the shop.
Paint over buffed in some areas. Bumper doesn't sit flush. Driver side fog light no longer works since repair.
Happy did a great job. The texting app was unreliable.
Your professionalism was refreshing, and you repaired my car in record time.
Thanks to everyone .
Hap was a huge help for repairing our vehicle and getting us back to the rhythm of our life. Fantastic service with great communication.
If I get in another accident, I will go back to Collision.
Like a well oiled machine. Everyone in every department did their job well.
Great staff, service, and results.... That you all so much!!
This is the second time I have gone to caliber and who ever buffs the cars is not paying attention, overall the office crew and saff are grear but not a happy camper.
Thanks, Ronan! You did amazing job! Even the inside was nicely cleaned!
All of the employees are super nice!!! I'm glad Hap was awesome helping me through this process and keeping me informed on the status of my vehicle repair!
Awesome job and done ahead of schedule! Thanks!
You all were awesome. Thank you for making my car look brand new and doing it so quickly.
You are fortunate to Hannah at your front desk. The front desk person is so important and she is perhaps the best I've ever met. Hap is equally talented in customer service. He makes you laugh and inspires your confidence in Caliber.
I really appreciated the texts that I got throughout the repair process letting me know the status of the repair. Everyone I interacted with was friendly. So far everything looks good on the car. I also appreciate how my car was cleaned when I picked it up.
It took almost a month for my window to be repaired. I stopped receiving follow up calls even when I requested them several times. I had to call in nearly everyday and go through several people before I was able to speak to someone who knew something about my car. I kept hearing that it would be ready "tomorrow" and then not hear from anyone "tomorrow". It was a very frustrating experience. It also smells like mildew and it did not before.
Truck not ready until 6 days after original quote and you didn't even bother to order the camper shell. Very poor communication.
You guys help me through all of it . Thanks good job
Couldn't have gone smoother. If you're car has to be hit and need work, it's great to be in such good hands!
The customer service was good but the quality of repair work is not acceptable. My vehicle was damaged more with nicks on both front doors and my battery was run down from an interior light that got left on. There is still an unpainted spot left where the dent repairs were made.
Because it took a week longer and my vehicle isn't thatch better than when I left it, I do not trust this shop to fix even the damages done.
the car looked brand new!
Agustin was great. He continually updated me and addressed all of my concerns with kindness and professionalism. I noticed a small scratch after we left and he had it immediately fixed while I waited and made sure I was satisfied before we left. We had a very pleasant experience!
There was damage of my cosmetic grill and bumper that were not there before the accident.
I was completely satisfied with the repairs and service. Service Advisor, Andrew Siek was very professional and knowlagble about all the repairs that needed to be made and made me a very happy customer.
Thank You Caliber Collision!! And Geico insurance!!! Very satisfied with all!!!
The car was not ready when they said it would be, and nodody contacted me about the delay. The regular updates went silent the day the car was supposed to be ready.
On the other hand, the repairs included ddismounting and putting back the right mirror ( why I don't know), and then the mirror was put back somewhat out of place, the difference with the left mirror was notable in the relative height of each mirror. I didnt realize this right away, and then I had to comeback to the shop for the mechanics to fix the mirror. That was less than ideal
Excellent service!!! Repaired my Camry on schedule and there was no fuss! Everything was explained in detail about every step of the way. I loved getting the texts saying where my car was in the repair process! I would highly recommend your business!!!
My right blinker is not working. There is cleaning product on my seat and inside my right door. Everything else is okay so far
I was not kept well informed as to when my vehicle would be ready. The air conditioning is not cooling properly. I have contacted Caliber regarding the issue and am waiting to be contacted.
You people damaged my brake, steering and getting all the time sound from rear door. I believe quality of work is very poor. I will contact with GEICO regarding the defects of my vehicle.
Great service and awesome end result. Even returned my car as clean as it was prior to drop off.
Hap was excellent. Thank you very much!
hap and the receptionist are amazing !!! very professional and helpful. delivered as promised. thank you for your excellent service.
Gotta have better operational hours for the working man and woman.
This was the most pleasant experience and having to get your car fixed because someone else hit you and took off night make the situation a bit bitter. But the level of customer service was out of this world. Everyone was so nice and kept me informed. You guys couldn't have done any better! I had my car back within under 72 hours. My car looks great and I really appreciate the clean on the car that your detail guys did. Outstanding job and I applaud your whole team :)
The car hail damage is complete satisfy but the interior is all paint dust, dirty fingerprint all over inside, scratch up tinted window, dome light not put on correctly, dome light cover all scratch up,and under the hood dust paint all over the engine cover.
Not A Very Happy Costomer??????????????????
Still have noises in the car, and still waiting for parts! No follow up at all!
The most pain free experience ever. I couldn't have made it any better than it was.
Good job describing the fixes, professional manner
I am happy with what was done and I love that you detailed the car because it was embarrassingly dirty! It looks great and you cast tell it was ever crunched!
Please move to marble falls closer to us
Paint was chipped on tailgate, rear seat belt was broken and no one noticed, the lock to lug nuts was lost, registration sticker was placed in a position obstructing my view.
Looks like a pretty good job. Time will tell. Took a day longer than expected. Overall check mark
I like the text messages. It made easy to plan my day to come pick up my car.
Caliber collision was awesome great and professional experience with these guys will highly recommend them to all my friends and family thank you so much you keep me well-informed about my vehicle and the repairs were excellent and I really appreciate it ,again thank you so much !!!
Everyone was very nice and helpful. I was kept informed every step of the way. All around a good experience
I felt my concerns were ignored during the pick-up process. I tried to make it known I was not happy and that things were not right but the person did not offer to probe or offer to make right what I was pointing out. The bumper and trunk is not painted smoothly. There are gaps around the backup sensors. I've never been so upset about a car repair before. My car is only 4 months old and it is not like it was before I was hit. I've contacted Geico for help since I was not able to get resolution when picking up my car. At this point I will never use Caliber again and I'll stress to my friends that they should not either.
Hap was my guide through the process of getting my car fixed. Keept me well informed and updated on my car. Great experience and would recommend the Company if someone needed their car repaired. And definitely would refer them to Hap.
Hap was very professional and thorough in his explanation of services, cost and timeline. Love the text status updates!!
The people providing the service were wonderful in engaging - couple of items happened - battery was dead and some brake lights burned out when I picked it up - those things happen but the way they were addressed was so well done by Brendan.
Will go back to you every time.
Excellent service and updates from Carlos!
The only part of the repair I am satisfied with is the paint job. The passenger side door is crooked, the passenger side finder was not repaired at all, the driver side finder is crooked, i can see the inside grooves of the fenders when the hoof is closed, the grill doesn't line up properly with the hood, i can see the actual top of the front and rear wind shield glass,the black roof trim was not properly installed, because it's bubbling up, there is still glass in my car, there are white or tan splotches of some kind of crap on my door, there are dirty finger prints on my interior near my sunroof, the passenger side door doesn't close properly. I could go on but i'm tired.
My trunk latch is not working as it did prior to the accident I was in. The insurance adjuster and the Caliber service technician both scratched their heads, humped their shoulders and told me that I would have to speak with a Nissan dealer. I do not consider this to be good customer service nor do I consider the repair complete.
Hap went above and beyond to make sure I was satisfied with and informed about every aspect of my repair. I really appreciated the frequent text updates, too - will definitely visit you again if I ever need repairs!
I was so happy to see how beautiful my car looked after Caliber worked their magic! Highly recommend these folks!
Everything looks perfect. As if it never happened and the fact that y'all finished it faster than expected only made things so much better when I got to pick it up. I love my Subaru and now she looks amazing agian. Thanks so much for all your hard work and everything y'all did to make this such an easy process. YOU GUYS ROCK!!! :):)
Man i couldn't belive it nice work guys
My car looks good and the staff was great.
Work completed before estimated completion date. Great service.
It was such a nice experience to have all parties involved in one location. Superb communication every day and my experience was above what I have ever experienced before. Thank you!
Loved the constant up to date texts and emails...calls. Repairs were great
I have not has time to take the survey however I would like to say that everyone was friendly and prompt and efficient. Communication was great! I was updated the whole time you have my car. Thank you for everything!
My major complaint was really more with liberty Mutual Claims Dept......Hap Swenson was awesome to work with....there were a couple of corrections necessary that Hap assured us would be taken care of..
Car no longer locks with remote, and alarm goes off when opening door when using key-less entry. Interior was dusty as if doors had been left open in a poorly ventilated area.
Carlos was tremendous to work with. He offered great advice, kept me informed all along thw way, and even came in on a Saturday to deliver my car. Top notch all the way around.
Love the fact that they kept me in the loop with the every day e-mails on the progress of what was going on with my SUV and my service rep.was great and knowledgeable about what he was doing
Caliber Collision gave me the "wow" factor from start to finish. From the initial phone call to the insurance company to arriving to pick up my vehicle at the end and every step in between. Each team member was professional and delivered everything they said they would. Kudos Caliber!
I always enjoy working with Hap! He soes an excellent job!
Great job. Happy with the communication and the work
Hap is WONDERFUL...such a professional yet so personable. Melanie is also a HUGE asset to your business. She is quite knowledgeable, was very kind & helpful. Thank you.
Everyone was extremely professional and they got the job done in a timely fashion.
The service was great. I appreciated the text updates
Everyone was great to work with. Very thorough. Thank you.
Excellent Customer servce. Thank ypu
First off, the service advisor was spot on. He kepted me informed, polite, and had me back in my car on the exact hour he said. Highly recommend Andrew.
Took twice the amount of time.
Work on car looks great and estimated time of repair was done in a timely manner. Also updated via text on repair
My car looks beautiful!!! And you restored it in only 3 days!!! A big Thank You to Augustin and all the rest of you at Calliber on Clark Street!!!
Overall I liked the experience. The text messages with updates were very helpful. The process to get my car in, evaluated, repaired, and given back was painless. The only recommendation I have would to send a text message reminder for when an email is sent with the quote. Thanks!
great experience on all accounts. could not have been any better!
Carlos did a great job from start to finish! Thank you
Done ahead of time! Fast and professional!
The repair work was done well. The service from Hap was outstanding.
Great job...Can't even tell where the scratch was on the door.
The manager Bret and Hap were so nice and they made the experience feel we warming.
This is the third time I have brought my car for repairs, twice under Excellence and once with Caliber. All three times I have had the pleasure of working with Hap Swenson. He is friendly, offers excellent customer service, works in a timely manner, and makes the whole unpleasant experience of having to be inconvenienced by a car wreck tolerable and as pleasant as he possible can under the circumstances.
Carlos & Amir and everyone were amazing and could not have been more helpful. Much appreciation to them for getting my Malibu looking beautiful. I will recommend Caliber to my friends.
Hap was very good.he kept me informed
Regular updates on daily basis helps to know about the status of car repair.
If I had to get rear ended, the whole repair process was like a day at the spa!! I LOVED the service USAA provided and LOVED the service Calibur provided. I worked with Augustin and he was awesome!! Thank you so much for taking the frustration and inconvenience out of an otherwise negative experience. I will definitely come to Calibur with ALL my auto body repair needs. THANK YOU!!!
Andrew was awesome! He kept me informed and made the process very easy and fast. I would recommend this location without any hesitation!
Looks like it's brand-new
Excellent customer service! Thanks!
Great speed and services and repair of car
I noticed a few things I'm not happy with I have pictures of before and after and I noticed some difference I will take that up with them and one if my lights were not connected my check engine light stayed in for two days......
Excellent service & communication. Everyone was friendly & very understanding. Would recommend your company highly.
Great service and I appreciate the text message updates during the entire process.
I really appreciated regular updates from Hap on the progress.
The entire process was quick and painless! Big thank you to Carlos and Maryanne for all of their help and timely updates.
Thank you for repairing my car so quickly and making the rental car so effortless. You made a distressing situation much more bearable.
Hap Swenson was very helpful, quickly identified a reasonable and affordable plan of action, ordered the parts, had them ready the next day. And installed the parts in less than an hour. Thanks very much.
Great job on fixing my car. Thank you for cleaning it too. Hap was awesome.
Your staff was courteous and professional. The repair was done very well and pressed with the clean up of van. Will definitely recommend Caliber Collision to others.
I am very pleased and thankful to Travellers and Calliber Collision for providing the excellent service and repair of my car.
Very efficient and courteous shop.
The car looks good and your representative went the extra mile for me by waiting for me to arrive after closing time. Thanks again. That was superior customer service.
Excellent customer service and care of my vehicle!
Y'all did a wonderful job on my truck very satisfied with the turn around and great friendly people who work there thanks
Thank you Caliber Collision!!! Everyone was very friendly and knowledgable. I really appreciate all your help throughout my repair.
The service was excellent. Hap was great.
On a scale from 1-10 I would rate an 11. I was updated with the progress of my vehicle daily. My repairs look flawless and my vehicle was returned two days before the expected date. I couldn't have asked for a better experience. I will always recommend you to others and you have a customer for life... Thank You
Hap did eveything as discussed.Also I was given regular update on the status
Pat was incredibly knowledgeable and friendly, making me feel comfortable leaving my vehicle. The text communication was excellent. Not one time did I have to call to get a status on the repairs.
A very proactive company.
Great job....I love the text message updates. My car was clean when I picked it up. Enterprise was easy to deal with. ...Hap was very professional and courteous.
Really appreciated the daily updates received via text. Made me feel like I had my own personal mechanic taking care of my care.
Thank you for keeping me in the loop as progress was made on my car.
Also, I am sorry I don't remember her name but the lady up front is super nice and engaging. It's great to walk in aND feel like I've been a customer for years.
Hap had good performance to fix my car.
Car returned to me with cracked windshield, paint chipped below front passenger door, check tires warning light on.
Excellent work and amazing customer service.
Thank you for getting my car back together so quickly. It looks great!
You're the BEST. Will definitely use Caliber for my next crash!
I never had a service company give me a daily status update on the progress. It was a great experience.
Amazing work. It could not have been repaired better. So happy with the result.
Stirring wheel is not centered, air bag is was not put on properly, driver door has a rattling sound.
Thank you for taking great care of our car. We appreciate it.