Very pleased that the job was done right and quick, also having the car cleaned and vacuumed was really nice. Also was kept up to date throughout the process Overall this experience was better than expected.
Nicki is an amazing communicator and provides top notch service
Not only was I updated every step of the process, but when I picked up my minivan...they had also washed and cleaned my car! It was a pleasant surprise to a very crazy week! Thank you!!!
Great service and Kristin was fabulous. Will highly recommend y'all. Thanks!
Scott kept me informed everyday on the progress. Was completed earlier than predicted. Looks brand new again. Thank you
I don't understand why it was so important to get rid of the truck so quickly when I was out of town supposed to pick it up on Friday morning but they had to ship it to my office because you guys did not want it on the lot do not understand that very pushy .
Great service. Thank you.
It was an overall enjoyable visit, everyone was very kind and did a very good job keep the communication lines open
Appreciate the quick service and updates thruout the process
Upated as appriate. CC did everthing they promised. Thumbs up. Extremely happy!!!
I was so pleased with the service I received from start to finish. I was in and out of the shop in less than 10 minutes each visit, the rental car was ready for me when I got there, and the customer service was top notch.
Loved the detailed updates and the van looks great
I was extremely happy with not only the quality of repairs and paint, but also the frequency of SMS updates.
I am extremely happy with the service and quality of work we received. My car was rear ended and pushed into the car in front of us...damage to the rear and front end. The car was dropped off late Tuesday, we got it back that Friday...AMAZING!!!! Incredible job Caliber Collision.
The paint was a perfect match on my ruby red 2014 mustang
Don't like receiving surveys. If I had a problem I would contact you.
Nikki was awesome!!!!!! Very pleased with every aspect!
Everything looks great! Thank you for working with our schedule and letting us pick the car up Saturday evening. You have no idea how much that helped us out. Also, please thank Ernie for fixing the hood.
Very efficient. Nice to do business with a two companies that were on the ****. Appreciated the constant updates.
I have been to this location twice in the last 6 months!! Both times have been amazing! They send you constant text to let you know what is going on so there is no worrying where you stand. They even gave me a ride home when I dropped my car off to be fixed!
I was in a fender bender last week and began asking around for the best place to get some work done. Caliber was mentioned by the first four people I asked, so I gave them a shot. Couldn't be more pleased. Great communication from start to finish - and excellent work done on my car. Thank you so much for taking great care! Very well-done!
Great work.would recommend your company to my friends and families. Very pleased with the work to my car.
Quality job backed up by fast service and good communication. So convenient with the rental company having an office right there where you drop your car!
I was provided with constant updates, I knew the status of my car at all times. Very professional group.
The work was done very well. Paint match is perfect. Communication via text message was very helpful. Everyone I spoke with was courteous and knowledgable.
The staff was very professional and courteous and communicative throughout the process
Excellent! Fast and friendly!
This is the second time I have gotten my car repaired here and both times I was amazed at the quality of their services and how awesome the staff was. I will definitely be back if I need any work done to my car.
Excellent service from your office staff to the repair technician!!
Nikki was great to work with and the car looks great.
You all did the job in a timely and I appreciated the daily texts.
The quality and speed of service was excellent and the price was reasonable. Thanks
Very happy with the repairs,great work!!
The car looks brand new again. I'm totally satisfied with the work!
I was extremely satisfied!
I was very please with the customer service and the timely manner that I got my car back... It was really awesome.... Loved it... Thanks Caliber Collision .... I will recommend you all to everybody who needs work done to their car...????????
Awesome service!!! Very smooth and not stressful at all. Every staff member I dealt with was so nice.
Top notch. Informed every step of the way. Nicki was excellent.
The constant communication and updates as the repairs were being done were very helpful. It alleviated having to call and find out the status of your vehicle
It was a great job well done
Absolutely the best service. Everybody went out of there way to please the customer, me!! Nikki kept me informed on the status of my car and answered all my question. She was wonderful. What a great experience.. thank you !
Did a fantastic job on my car! Looks amazing!
Unfortunately I have had to see Caliber too many times- but every time they are friendly, courteous and oh so helpful!!! I love Caliber and everything they do for me and my car, Stella!!
Fantastic job! They couldn't have made the whole thing any easier. Good updates on the work, and a great job/attention to detail on the finished product!
The exterior work looks great - nice job !!! Thank you. The updates were great in email HOWEVER there is a serious rattling in the right rear of the car. Wondering if anyone drive it because they would have heard it if they did. I will call Monday morning about bringing it back so the whatever is causing it to rattle can be fixed- just paid for 10 days of car rental , another rental would not be acceptable. Hope you can help - and I thank you in advance. Debra S
Fast, informative, friendly and professional. Definitely would recommend this company.
Great customer service and prompt repair. Would recommend to a friend or family member.
The only thing that seems wrong is on the highway I can hear wind in my drivers door, maybe isn't all the way fasten?
Great experience. Thank you!!
Awesome place and people.. I recommend them for repairs.
loved all the crew up front. car looks great, original.
I appreciate the attention to detail and the quality work that has been done. I have been there twice in a year and both times I was extremely satisfied. If you ever need a recommendation please let me know.
Kristin and team were awesome. Couldn't have been more pleased. You guys rock!!
Nikki was absolutely incredible during the entire process. She gave regular updates and always remained 100% honest. I would certainly recommend caliber to others! Thanks for all the help.
The work that was done looks great. We really liked the text updates and the service we received, as well as the speed of the repairs.
Awesome service! Thank you!
I had a very good experience overall. Everyone was very nice and helpful. My car was fixed super quick and looks great!
Very fast, and a good price
Robbie Hammond is absolutely awesome!!!
Car looks great and finished when they said they would. Kept me informed and up to date with the process
The repairs on my car looks great. I really appreciated the extra time the employees took to clean my car before returning it. It's so nice and clean????. I was very impressed with the daily updates on the repairs. Hopefully I will not need any repairs to my car in the future but if I do I will return to Caliber.
Jason and the folks at the Rock Hill location did a fabulous job!
The repair is as good as can be expected. What is more is that my vehicle seems to have only been repaired while in your hands rather than used for something else. The interior was not damaged or made dirty. No stray damage like a body screw in a tire or anything. I feel like I can trust Caliber. The daily text updates where a suprisingly nice way of knowing something about what was going on. A task with many variables and high psossibility for uncertainty went relatively painless. Thanks.
Positive, knowledgeable, competent, helpful staff. Outstanding in every way. You all perform your motto. Thank you.
Vehicle Make : Mini Cooper
Absolutely satisfied. This is my second dealing with Caliber Collision (two different reasons). Very very happy with customer service and the results in the vehicle.
Everyone was kind and professional, I had a great experience and if I ever need another repair I will certainly be back.
Everyone was awesome and so kind and thoughtful. I thought I had a new car when I picked it up from repairs. Thank-you Caliber Collision! You Rock!!!!
It was fast no long drowed out deal
Very personable and helpful staff. Quality work by repairmen and painters.
Nikki was wonderful to work with, from soup to nuts she walked me through the process.
Caliber was outstanding. I felt taken care of, Kellie was extremely helpful. And my car looks better than ever.
Kept me well informed on was going on. Great customer service
Excellent service from start to finish. Appreciate being informed of progress.
Nikki Adams was just excellent in customer service. She kept me informed every step of the way. I always knew what was going on with my car. I have used Caliber before and certainly will again. Quality operation.
Great work and finished faster than expected.thanks so much
I want to thank Kristin for the professional and dedicated service she provided from the time I arrive at Caliber Collision to have my car repaired. This is the second time within the last several months that I had my car repaired and Kristin has been an angel both instances. Thanks Kristin for all you did to make me a very happy customer.
Nikki does the best. She's great.
My car looks great!!! Cant even tell I was in an accident! Amazing team!
Please see my five star review on Google. I really appreciate how you helped us with this. Kristin was great.
My service adviser Nikki was awesome and continually kept me informed about the progress of my repair.
As always..great job, professional, courteous people. I always trust this shop.
was updated daily, service was exceptional
The experience with Caliber was most professional. The repairs were made very quickly and I was without my car in less than two days. Front bumper and grille looks brand new. !00 % satisfied.
Great customer service. Kristin was very helpful and completed our claim as promised.
My auto windows aren't automatically closing like they are suppose to. Not sure why this is. Other then that, car is great!
Excellent work and they cleaned the inside of the car and washed it. Very pleasant personnel.
The repairs to my vehicle was done in a timely manner! I will recommend family and friends to Caliber Collision. Thanks for a job well done.
I liked the way Erney kept me informed
Great communication about progress, high quality work and repair was done quickly. Thank you!
My car looks great. You can't tell that there was ever a problem.
Kristin was awesome!!! Best service. Love getting the updates via text. Jeep looks amazing!! Great job!
Everyone was nice and courteous. I love the text message feature. Especially since I'm at work and can't always answer the phone.
Everyone at Caliber was very helpful and kind. I can't believe how well the repairs turned out. My truck looks like new. I would and do highly recommend Calibereading Collision should you need repairs to you vehicle. These guys and gals are world class and simply the best at what they do.
Repairs look great from what I've seen! Thanks
Kristin Ennis was just wonderful from start to finish! :)
Absolutely wonderful service!! They made my stressful experience completely painless!! Kristen Ennis is the best!!
Fast and friendly service!
My experience was really awesome with caliber again. I would recommend this company to any of my friends and family.
Highly satisfied, excellent customer service experience. They are very understanding and welcoming. I love how they were able to manage my work schedule with there booking keeping appointment. My appreciation and satisfaction with caliber collision goes beyond words. Thank you
I appreciated them keeping me up to date on my repairs. Caliber did an excellent job.
Ernie was a great help. I'd highly recommend this body shop.
The repair looks great, people were extremely nice and helpful and the text message updates are great!
I really liked getting text updates on my car. Everyone was very nice and explained everything to me. My car looks amazing! I was very happy with the service here!
The car runs great! Thank you!
Vehicle Make : Volkswagen
The fact that they fixed a problem outside of my repair was super awesome! They even cleaned my car and called for my rental car.
It was my first experience with the staff at Caliber Collision in Rock Hill, NC. They were fabulous, and I am very satisfied
The automated emails are confusing and misleading. I received an email telling me my pickup date was delayed five days, and to expect a phone call. I never got the call, and a day later get a call that my vehicle was ready. But I had already planned on a later pickup date.
Great jobs!!! Thank you for calibur collision...
Always updated me on the status of my car
Job well done and finished ahead of schedule
Nikki was awesome.....this is the second car she has helped me with...very satisfied
Engine light came on when driven off the lot. Had to go back in for more work
Vehicle Make : Volkswagen
Associate was extremely helpful and courteous.
appreciated the daily updates regarding the repairs
Everything was very smooth and I liked how I was kept informed. The staff was exceptional, professional and courteous! Will definitely be back if needed and would highly recommend!!
We have just had our car back this evening, so as far as we know we are completely satisfied with everything. Nikki's frequent texts for updates were phenomenal.
They did a very very good job on my car... I really appreciate it. The people at caliber collision are the best...
The work done to my car was excellent and done in an efficiently timely manner.
Diane and Ernie were great! Thank you both for the great service. The Jeep looks great!
I worked with Kristin & Jason at the Rock Hill location. Kristin was very helpful, she stayed in touch with updates. Jason also followed up with me a few times. They made sure everything was taken care of in a timely matter! (Also, whoever did the work on my car did a great job. I'm not sure of their name(s.)
Overall very professional. I appreciated getting a clean car when I picked it up. The repair work looks great. The van looks almost as good as new! Thank you!
Wonderful experience thanks to all involved ????
Vehicle Make : Volkswagen
The Service Advisor, Nikki A was easy to work with and kept me advised of the repair process on my car. Great service and would recommend Caliber Collision.
Everyone and everything was outstanding
Kristen was very helpful. The whole staff made sure I was updated and answered all questions I had. I would definitely recommend Caliber Collision to friends and family.
I am very pleased with the service I received. Nikki was awesome and went above and beyond her required service! I would definitely recommend Caliber Collision to others!
Awesome people friendly and professional. Keep me informed about my repairs and completion time.I will definitely recommend others. Thank you!
It was a very good experience with these guys and the work was really good.
There were very minor issues but overall I was satisfied.
Kristen kept me up to date on progress.good job.
Kept changing date of when my car would be ready but it was always last minute
Also it was dirty inside when I got it back
Everyone was pleasant, friendly, and courteous. Thank you.
Great follow up during the entire process!
They took care of everything. I had no worries. Loved all the updates via text. Best customer service by far!
The daily updates were great.
Did a good job but was disappointed it took 4 weeks
Everything went as promised & finished ahead of schedule. Repair looks good. Staff very professional. Thank you
Like receiving the updates texts on the status of the car. Very helpful.
My Mazda 3 looks and drives just like it did before it was damaged.
Job well done.
I had a fantastic experience! Nicci was awesome and kept me updated and helped ease a super stressful situation.
The vehicle looks GREAT!!!!!! The only thing I would pass on to the associates is to please make sure they don't leave dirt, gravel and what looks like mud all over the driver side floor board and mats. I try to keep my car very clean in the inside. It could have been the tow truck driver but I watched him and he never got into my vehicle when he was here. As far as the repair job, I am very satisfied!!!
Loved the text keeping me up to date with the progress of my car
My ss looks brand new again. Thank YOU
Kristen is excellent in customer service as is Dianne. Thank you
The adjuster was nice and provided updates on the car daily, which I very much appreciated. I also asked her to look at a scratch for me, and they did take the time to see what they could do. I've never been in an accident or had to deal with a body shop before, but I was surprised that it took a month to complete the work. Also, the glass on the driver side door smashed due to the accident, and there was glass all over the inside of the car. It looks like they did vacuum, however, I am going to have to spend even more money to get it fully detailed because there are still pieces of shattered glass on the flooring, mostly underneath the floor mats. I would still think that given the fact they put an hour down as the labor, they would have spent that amount of time getting all of the glass out. Overall my deductible was ****,000 which was my fault, almost 700 for the rental for a month, and now another 200 to get it detailed, I'm slightly disappointed. On the other hand, having it back a day, so far it looks and seems to run ok.
Associates were very friendly and helpful
The service is always great . We have had three cars repaired there and the job is alway top notch. Keep up the good work and you will keep our business.
Kristen was great to work with, answered all questions and repairs took less time than anticipated.
Everything fine so far..haven't driven car except to take it home. Only thing is that the leather on the drrivers door puckered due it getting wet when door was damaged allowing rain to get inside car. Will probably just get estimate/advice on repair at later date
Mr. Bursey and his team always provide excellent customer service and support to our company. Being a Charlotte based operation, we have numerous options for our body work needs. We have decided many years ago that the Rock Hill location is our preferred shop due to the superior support provided. Please pass on my appreciation to your team.
Did a good job, and was friendly tje whole time
I appreciate the email updates on the status of repairs to the car. Kristen did a fantastic job of keeping me informed. I would definitely use Caliber again and recommend you to others. Thanks.
My whole experience with CC was great. They kept me in the loop daily and were fast. My car looks brand new.
The communication was very excellent! Step by step making us aware of every detail of work going into our car...great service!!!
Great job, kept me up to date during the whole process
I appreciated the email updates on the status of my car. Everyone was professional. My car was returned clean. Thank you!
Over spray on rocker plugs over spray under floor and on cables
Picked the car up yesterday, 11:40am from the shop.
Vehicle was home in New York at 11:00pm.
Vehicle handled perfectly.
Obviously this vehicle was professionally repaired, given the extensive damage done to the car
All the staff was wonderful and service was fast. Thank you so much to everyone! !
I received text messages for everything except when l could come in to pick up my car. I received a text message yesterday stating that it was ready the day before. I had to pay out of pocket for car rental for an extra day. Last night when I reviewed my paperwork it was for someone else.
Great customer service..!!
And very easy to work with.
I only wish the entire car could have been repainted! On a serious note, the folks at B & R in Rock Hill have been my choice every time that I have needed to have a car repaired. Following delivery for the most recent repair, I noted that the door lock did not work (the Subaru is not normal). They corrected this small mistake in short order to finish another job well done.
Answered all questions and had my car finished before the estimated time. Also very friendly!
Love the text updates! Thanks for everything!
Always enjoy working with Jason and his staff. Top notch repairs!!
I was very pleased with the work that was done on my vehicle. The staff was very professional and always kept me up to date on the staus of my repair, and was completed in a timely manner.
Nikki was just awesome to work with. She kept me abreast of all phases of my repair and answered all my questions. Herman D
The team was very professional and friendly. The workmanship was beautiful. This was my third time using B & R and I have always satisfied.
I loved the fact that they were fast with the repairs and everything looked great! I also like that the repairs come with a lifetime warranty!
A Reliable and very professional delivery!
Helpful, courteous all the way and completed work ahead of schedul!
I really appreciated getting the daily notifications. My truck looks great! Clean inside and out. My wife couldn't see any evidence of the accident.
My whole car looks so much better. The people there were a blessing in how nice and kind they are. And they handled everything very professionally . And also, they even vacuumed the inside of my car.. I was impressed with the extra care.
Although the staff were slightly estranged to the idea of customer service, the job on my car was done well.
Excellent repair job done and service.
B&R Body Shop provided great customer service throughout a long repair.
The only recommendation I have is to provide an updated estimated completion date if this gets pushed back. In my case I was getting the daily email but that didn't really give me a clear indication of when the vehicle would be available. A simple your vehicle is still estimated to be delivered to you on x date in the update emails would go a long way to helping to alleviate this issue.
I loved how proactive you guys were with the updates on the repair status.
Excellent customer service and repairs were completed as promised.
Car looked great and it was cleaned inside and out!
Always professional and pleasant. Kept me updated through entire process.