So well organized, fitted me in when it wasn't convenient but I needed help. Regular updates.
My contact kept me informed every day on progress, delivered the car ahead of schedule and far exceed my expectations. After 3 quotes I chose caliber (the highest priced by 200). Because I felt he took more time to find the hidden issues that the other folks didn't even bring up, they just told there may be more issues as the pull it apart. I felt the Caliber staff was much more honest and completely transparent in the estimate to get it correct not just done. You really gave me a genuine feeling of trust your competition lacked. Thanks guys!
I was very pleased with the service from the receptionist to the person that handled and fixed my car. Everyone was very professional and really made me feel that I did not have to worry about anything. In would definitely recommend your company to anyone that may need your services
Thank you so much.
They made the process easy. I spent less than 15 minutes in the waiting room start to finish.
Courtney at the desk is fantastic!!! and Elrik was so professional and timely!
My experience was outstanding. They communicated with me very well. Everything was explained to me in detail. Customer service was great. The receptionist was so polite. She made sure that you were comfortable while you waited. She kept you inform on when someone would be out to talk with you. Before I left she made sure that I didn't leave with unanswered question. Outstanding Job!!!!
Profesional service , I will use Caliber collision for future needs
Great service great work thank you guys
It was fast and with great service.
Loved the service and the employees. Top notch company!
I had an excellent overall experience at Caliber Collision. All of the staff were polite and friendly. They made sure I had a rental car and got me in and out in a timely manner. My car looks great! I would highly recommend this shop to anyone in need of auto repairs.
The entire experience I had with Caliber Collision was fantastic! Cody went above and beyond what I expected, and the regular phone messages and texts I received updating me as to my repair's progress were a nice touch. I would wholeheartedly recommend Caliber Collision to others, and if I needed bodywork on my car at a later date I would come here first.
I have to bring my credit back to have it redone. They painted over the bumper guards which caused my paint to bubble and peel. The plastic guards are not attached properly and are peeling off. In addition, they ripped my trunk weather stripping replacing the bumper. Not the quality of work I expected.
Very pleased I was updated often the car was ready on time and clean. Thanks so much
The service was great! I really appreciate how I was constantly update and everything was done in a timely manner :)
Vehicle Make : Land Rover
They did an excellent job and their customer service was top notch. Reminded me of the service at the ritz.
Vehicle Make : Mini Cooper
It looked good as new and I loved the clean-up done to it.
Thank you for your adept services and polite demeanor.
Excellent customer service driven staff. Turn around time was great. Excellent body work.
I really appreciated getting my car back prior to the estimated date.
Excellent service, frequent updates an overall good experience.
The daily contacts were quite unusual.
Never had such an experience with the auto repairs.
Your customer service is phenomenal and my car looks brand new inside and out. I will highly recommend your company to family and friends. Again, thank you.
Well done they said it would be complete and I would have an excellent paint match and they actually completed the car before the due date.
The updates were timely and I was very satisfied with the results I would rate my experience 5 stars out of 5 stars.
Cory was great! He informed me every day and even was able to get it back to me earlier than estimated.
The repair was way faster than I thought. I dropped it off one morning and by the next afternoon it was ready. The communications from Elkin was awesome! He gave me regular text updates. Courtney at the front desk was nice and helpful. My car was filthy when I gave it to them, but she came back shiny and sparkling. They even returned my rental car for me! The one thing I didn't like was that even though I had an 0800 appointment (I arrived at 0802), I didn't meet with anyone until 0825. From there on out the process was smooth and I wasn't apprehensive about leaving my car with them.
They were very nice and helpful from the beginning to the end. I got my car back better than I left it. It was clean inside and out. My kids had my car a mess but when I picked it up it was spotless. I made a great decision to go with caliber.
Zach and the rest of the team made this a great experience. We felt well informed through the process. Everyone was pleasant and kind. Thank you.
My only suggestion is that your hours should open earlier for drop offs Enterprise open at 730 it would be helpful to have times that coincide. It was inconvenient to wait at Enterprise til you open at 800 and everyone isnt comfortable leaving your own personal vehicle keys in a box due to security and tranfering items from one car to another
Car looks great and completed as promised
It was fast and very convenient!
Fast friendly service. Kept me updated through text messages.
They finished it earlier than expected and even went a little passed the extra mile to make me happy!
I thought Caliber Collision's staff did a wonderful job. It was a pleasure to work with them all! My car looks good, was clean, and was done sooner than expected. I appreciate their attention to the details!
Very professional staff and kept me updated throughout the repair process. Great experience!
I was completely satisfied. Your customer service was excellent starting with the warm welcome received from your receptionist/customer service representative to the deligence of your technicians. Your staff's response time was excellent. I would definitely recommend your services to others.
Keep up the great work. I received updates via text messages and calls on a regular basis so I never had to wonder what was going on. Also the cars owner is currently deployed in Estonia. Normally this alone would have made the process difficult but it wasn't due to the wonderful staff. Thank you again for all your help.
Great experience. Seamless transition
The service was very professional and the staff was super friendly. I would suggest Callibur Collision to others.
Excellent customer service
Each and every person that I encountered at Caliber Collision was incredibly professional and knowledgeable. I was a little uneasy going into this process with a company that I hadn't heard much about, since I am fairly new to the area, but all of my expectations were exceeded and I would recommend Caliber to everyone! Great job!!
Cody did such a great job taking care of me. I was always informed and he provided excellent customer service. Thank you!
Expert repair work mixed with world class service equals a customer for life! my car was completed in record time and detailed when I came to pick it up. I also liked that I received updates regarding my repair work to show the progress of my car repairs. So far, I am fully satisfied! Courtney, the receptionist was EXCELLENT!!! She knows how to serve her customers and anticipates every need and answers every question before you even ask! I had made up my mind to have my repairs performed there due to the attentiveness that I received from her. Overall, I will use this body shop to perform all work on my cars and will DEFINITELY recommended to others!
SUPER EFFECIENT AND ACCOMDATIVE
I am pleased with great job done by Eric at Harris Blvd. Location.
The customer service was outstanding from start to finish!
Excellent service! Mr. Harris was very helpful and took care of my Honda fit and me. Thank you!
Excellent work...car is better than new. Great customer service. ALways keep you informed about the status of the work. REady before I expected and priced very reasonably. Highly recommend using Caliber for any car body work you need.
would recommend CALIBER COLLISION to everyone
I just got my car back from repair. So far it is good. So I am satisfied
Great work. Not only was my car repaired fast and done well but the people provided excellent customer service. You all were friendly, smiled and genuinely seemed to care. Thanks!
thank you for not only fixing my car but cleaning it as well!!
There was a minor mishap with my bumper. I appreciated the fact that it was taken care of before the vehicle was returned to me, but it delayed the process an additional week.
Very pleased with the results, friendly people,well kept office,receptionist very kind,Zach is a gem to have on your team,he sent me text messages through out the whole process, which was very satisfying to know what was going on.A+ from me from start to finish,thanks again Hopefully I never have to come back but if I do it will be wirh tou guys.
The shop I took my car too could get the color right and they keep tell it will be done the next day and every time I came the next day they would say it's still not done they still could get the color right. They so messed up my drive side window so I had to take my car to missy to get it done right.
The entire staff was very courteous, Zack was very helpful and knowledgeable.
Great service! Keeping us informed, great job repairing, very pleasant customer service, quick in getting the repairs done. thank you Harris!
The staff was courteous and professional. My car was repaired much faster than I expected, and the work was excellent. I will use your company again if needed. I will recommend your company to my family and friends if they ever need body repairs.
Excellent customer service. Continue to treat everyone with dignity and respect. Thanks!
Everything look good . good job but only a few things inside my trunk was wet damp,plus extra spots in my back seat wasn't there before.
Very Happy with the repair work and customer service
Great customer service and my car looks back to know. Appreciated the extra detailing on the interior. Thank you for making a stressful situation a lot less stressful.
The service was timely and professional and exceeded expectations.
The process for my car repair was incredibly easy. The text updates were great! My car looks amazing and is running like it's brand new. I didn't realize the interior would be cleaned too! My apologies for the mess when it came in! Beyond satisfied! Thank you all SO much for making such a rough time seem painful.
Job well done. Thank you for the constant communication about the process of my car repair. I felt assured of the quality of service I was receiving.
fast repair, excellent job done with great customer service
I really appreciate the way the people at Caliber kept me up to date. They really do good work.
The shop service was great, however the car rental company used (Enterprise) was very slow. After sitting for an hour the for Enterprise pickup the shop manager offered to drive me there. Once at Enterprise it took another hour to get a car. I know it's not Caliber's fault but you should be aware as it impacts the overall experience.
Great job and customer service
The service at Caliber was top notch. My State Farm rep, and that awesome young lady up front were 100% professional, and made my experience hassle free.
As someone with 15 years experience in insurance, I know good repair shops, and I really know bad ones. Caliber far exceeded my expectations, and could be a model for others to follow.
I am very satisified with my car repair. They called me on a daily basis providing an update.
They did the repairs and completed them the day they said they would. They were respectful and they kept me informed.
Vehicle Make : Mitsubishi
I've never thought about having to leave my baby, ( my car) at a repair shop, and I was so nervous about being without it. Caliber made it easy and simple for me to feel secure about leaving it with them. They kept me updated through a system that told me the process it was going through, not to mention my technician Zach, personally texting me and giving me updates. You guys were cool, calm, collective, and if anything was to happen to my car again, caliber collision of northlake is the first place I would call, without a doubt.
My sensors in the front bumper are not working
Completion was done within the time indicated. All good with workmanship. Nice to pick up very clean car after repairs. Thanks!
Great staff, very friendly. Repairs look great. Got car back quicker than expected.
everything was done as promised and i was told to call about any concerns or questions in the future my adviser was great
Excellent work and exemplary customer service.
It was made a good experience by the team at caliber couldn't be happier
Once again the staff at Caliber provided outstanding customer service and the work on my car was impeccable. Special thank you to Cody as Allstate put him through the wringer and through it all he was kind, professional and kept me up to date personally. I have used Caliber / B&R three times now and each time I was blown away by the service and the work no matter who I dealt with.
Very friendly and professional staff!
Auto texting inaccurate. No personal actuate texting to me as promisied. Overall very satified
Excellent communication and flexibility for drop off and pick up. Won't go anywhere else.
Cody was great! Kept me updated throughout the entire process. Bert experience I have had with any place I've taken my car!
Zack and company did a great job! Thank you guys so much!
I was very pleased with the repairs done on my car and the very easy communication Harrison provided! 5hank you again!
The whole process was professionnal from start to finish. Totally satisfied. Thank you. Annette
I'm very apprehensive about leaving my car but after meeting the Zach I felt a lot better... I was informed every step of the way and I appreciate that being that I am a need to know person... Thank you Caliber... My car looks GREAT!!!
Thanks for the great job on my van ????
My car was returned to me with a part broken that was not broken when I brought it in. Now I'm being told that Im going to have to pay for the broken piece. Also, I'm not 100% satisfied with the paint in one section. The desired area also still appears concaved. Have to return my car now to have these items addressed.
Everyone was nice and friendly and I was kept informed about the progress of my car
I was satisfied :) thumbs up
Great service and I appreciate your update text messages! Funny also!
Harris and team were great. I will always use Caliber. Have not had any issues using Caliber. Keep up the great work!
The gentlemen the assigned to my repair was very attentive and put me at ease.
Based off the initial recommendations of the insurance company, I am satisfied with Caliber Collision, thus far, being that it is still too early to tell as to whether my car will stand the test of time from the damage. I will say they do make you comfortable with their work giving a lifetime guarantee for the damage however. One thing I can say is that Courtney and Cody were EXTREMELY professional in the way that they handled the situation and keeping me informed with every step of the way and the progress of my vehicle. Also, the turnaround was absolutely lightning fast. Good job guys!
Caliber did a great job on my repair.
The team was awesome! They were so friendly.
They did a great job on the repair, but also worked hard to get my repair done sooner than anticipated without me asking them to do so. It was a great customer service experience! Thanks guys!!
I was totally impressed with your company from the minute I walked through the front door I was warmly greeted, Zac was my contact and he could not have been nicer and very professional and the text messages kept me up to date on the repairs! Thank you again!
Job well done!!!! Will certainly tell family and friends about this place. Thanks!
My car looked and smelled just like a brand new car. I am very satisfied with their great work.
The staff were very pleasant. Especially the front desk woman. Top notch experience and my car looks great.
The work and finish was good. You can still get the prices a little lower
Great job! Terrific service!! Courteous and professional customer service. Awesome experience.
Everyone was extremely professional, and knowledgeable. The quality of the completed job was superb. I will highly recommend them to any of my friends and/or coworkers requesting information on where to receive this type of service.
The staff was very courteous and made me a priority. They went above and beyond to keep me informed throughout the entire process.
Very Professional finished car in a sufficient amount of time
It was really very nice experience. Didn't had any problem at all and my car got fixed quickly!!
I want to thank Cody for doing an outstanding job on my car, he kept me up to date on the repairs, my car looks awesome & I'm very pleased with the work, I also want to thank Courteney for her outstanding customer service she was very nice & helpful, u all are very good at what u do I really appreciate u all so much. Thank u caliber collisions for a job well done I will forever be a customer & i will definitely refer my family & friends.
Cody was exceptional with his customer service!!
Great experience!!! Great team!!!
This is my second trip to Caliber. Though I do not want to come anymore, LOL If needed, Caliber is THE ONLY location I will deal with. Even when they are very busy, computers down, and have workers in their way, they remain professional and put the customer first. It appears that the team members are happy which means customers will be as well. GREAT JOB EVERYTIME
They let me know what was going on start to finish. When I received my car it was clean and looked brand new. You guys are awesome. Special shout out to Todd and Sean they are great assets to your team..keep it up guys..
Todd was extremely helpful and provided updates as needed.
First of all, Caliber Collision received and began working on my vehicle immediately, whereas Wiburn Auto Body on WT Harris Blvd., said they were overbooked with work 3 WEEKS out! Repair with Caliber Collision and obtaining a rental car was a seamless process. Caliber's customer service was great; they kept me informed each day of where they were in the repair process, so I didn't have to call. The repair of my vehicle occurred quicker than originally planned, which was awesome and my car looks better than before my accident!
They were very professional excellent customer service and get your car repaired in a timely matter very pleased.
We were kept up to date. Sean was friendly and very informative.
Todd is great! He got everything done for me and it was a super quick turnaround. My car was washed and cleaned perfectly by the wash guy there (I don't know his name).
Vehicle Make : Mitsubishi
Thank you for going above and beyond for me during this unfortunate time. You were quick, fast, and reliable!
Good communication and follow up by my customer service person.
the experience with you guys was so wonderful I will be back to do additional repairs with you all thank you for great service
Harris was very friendly and guaranteed I wouldn't be disappointed. He made me feel like I could trust him from the beginning.
The communication was great. Always aware of what stage of repair van was in. All pleasant and seemed to really care about service they were giving
I love the work
And the customer service was great
Vehicle Make : Volkswagen
Overall experience was great. From first phone call to picking my car up. Communication was key for me, loved the texts keeping me updated through out the process. Plus , my car looks great. Car wash was a nice touch too.
Excellent Customer service and the had my car spit
My drivers window won't do the automatic roll up. The door that is replaced has molding that has a huge gap. I'm going to have to bring it in to get replaced when I just had it in for a week. I don't have time to have my repair, repaired. I am un satisfied from the second I picked it up.
I did not like having an accident. However, I was taking care so well by everybody at Caliber Collision that made my experience with them more enjoyable. I appreciated their flexibility and willingness to adjust to my busy schedule. I also want to highlight the good job that they did with my car. Thank you
I was very satisfied with the service I received. My parts were in quickly, and Sean did an excellent job of keeping me updated on the status. My car was finished in one day, so I was highly satisfied. My car looks great. I would recommend Caliber to my friends and family.
Excellent work and excellent customer service.
Everyone was awesome and car looks great.
Vehicle Make : Mitsubishi
Excellent customer service. Daily updates and fast turn around time. I am very happy with the service I received. 100% customer satisfaction.
I dealt with Todd and he did a pretty good job with everything.
Harris and Courtney were great! They did a wonderful job on my car and the service was first class. I truly appreciated the work done on my car. I have another car that needs some work and I will be bringing it to Caliber Collision.
Great job and great customer service
They did an awesome job!! So nice, so courteous!!done when it was supposed to be done!! Got reminders daily!! Todd Gragg does an awesome job!!will not get this awesome service somewhere else!! Will use again if neededn
I was very pleased with the customer service. My car is looking brand new and I will most definitely recommend your company.
Wonderful service and friendly ppl. ????
Honestly a job well done ???? I cannot express how easily the whole experience was having my baby in your hands. I received a call or text message everyday letting me know the status of every move she was in. The staff went above my expectations being very professional and friendly. My insurance company was right in referring you and I will refer you to others in need of car repairs. Thank you for your excellent service. ????
Job well done it exceeded my expectations your text messages and the email update was very helpful. The whole process was very easy and set my mind at ease. Everyone there was very nice and friendly and explained everything very complete
I was really impressed with the quality of work and the time they were able to fix my vehicle. The experience from the moment I walked in to when I got my SUV back was excellent. Todd Gragg and Courtney at the front desk were awesome!
As always excellent service and workmanship
The employees were very courteous. Todd made sure I was in good hands
Wonderful experience, very pleased!!
My entire experience was AWESONE Todd is the best ever every one was so nice and pleasant
When I came to pick my car up it was so clean and shinning I had to come home and finish wiping down the inside due to the outside looking so nice and they put tire shine on the wheels better than auto bell the customer service was GREAT I am so pleased from this point in I will use CALIBER. The body work and paint is excellent!!!!!! CALIBER THANK YOU!!!
Very professional & friendly.
Vehicle Make : Volkswagen
Great service. Excellent employees my car looks great!
This was my first experience with Caliber collision and I must say I was very pleased!! Tawnya contacted me as soon as my vehicle arrived by tow truck and from then on Sean constantly kept me informed with the process of my car via text and emails. I'm so happy to have my car back ....it looks immaculate!! The best part of only took a week!!!
Vehicle in and out fast, Sean took care of me and was very friendly. will always use this location for all my collision needs!
Caliber collision did a GREAT job on my 2011 Nissan quest. Customer service was excellent as well. I would difenitly recommend them.
I recently had to bring my car in to get serviced on two areas of my car. The estimates were painless and easy to receive. Courtney and Cody took real good care of me and the guys that worked on my vehicle were awesome too, my car was restored and looked great. Thanks guys I appreciate it!
I liked getting the daily updates and being linked in to the progress. The work was done quickly and efficiently. I would recommend Caliber to others.
I was kept up to date all along the way. The staff was friendly and informative. It made a bad situation much better. Thank you!
The professionalism and customer care was superior. Thank you for such outstanding service.
Excellent work and customer service
Good customer service. Very skilled workers.
Courtney had to be one of the best customer service representatives I have ever encountered. She made me feel welcome and assured Caliber was going to take care of me and my car. She handled the rental car company and made this process as painless as possible. She certainly does her job better than any face of the company I have ever encountered. I will always recommend Caliber Collision. The guys in the body shop made my car look brand new. Thanks.
Grest service. Finished repairs in record time
Great staff, service and status of the vehicle repair
Todd and his crew provided outstanding service. They answered all my questions and kept me updated on the progress of my repairs. Highly recommend Caliber in Charlotte.
Communication was something y'all definitely implemented throughout the entire process. I appreciaed y'all guys updating me on everything y'all had done with the car. To keep the focus of the customer in mind provides a sense of joy and I appreciate y'all for doing something as simple as that. Overall experience was awesome!
The staff was reallying polite and friendly! They checked me in on Monday, and I was out on Wednesday! That was awesome! Getting back to normal, so quickly, speaks volumes! I would highly recommend using Caliber, to anyone seeking collision repair! Thank you Caliber Collision!
Everyone here is absolutely amazing. .. outstanding customer service and that's what's most important. How te customers feel and the quality of work that's received. ..
I appreciated the professionalism of the staff. They were friendly and kept
me abreast of the progress on my car.
Todd Gragg is a credit to your organization.
Cody was very helpful and kept me posted on the status of my repair
Excellent service! I love the text messages
They were very helpful, quick and I would definitely recommend.
They gave me respect, while making me complete satisfied with their work.
Thank you for keeping us up to date on the repairs and the status of the shop. We really appreciated the work you guys did and our car looks brand new again! Thank you so much! Harris, get better good sir!
Toddler was extremely friendly, professional, and informative concerning our repairs. He gets all 10's. Thanks for the expedite manner in which we got our car back.
Caliber collision did an amazing job I appreciate the daily feedback and the general overall customer service was more than expected and I appreciate it
Phil service was excellent from the beginning to the end. EXCELLENT SERVICE.