Great work. Not only was my car repaired fast and done well but the people provided excellent customer service. You all were friendly, smiled and genuinely seemed to care. Thanks!
thank you for not only fixing my car but cleaning it as well!!
There was a minor mishap with my bumper. I appreciated the fact that it was taken care of before the vehicle was returned to me, but it delayed the process an additional week.
Very pleased with the results, friendly people,well kept office,receptionist very kind,Zach is a gem to have on your team,he sent me text messages through out the whole process, which was very satisfying to know what was going on.A+ from me from start to finish,thanks again Hopefully I never have to come back but if I do it will be wirh tou guys.
The shop I took my car too could get the color right and they keep tell it will be done the next day and every time I came the next day they would say it's still not done they still could get the color right. They so messed up my drive side window so I had to take my car to missy to get it done right.
The entire staff was very courteous, Zack was very helpful and knowledgeable.
Great service! Keeping us informed, great job repairing, very pleasant customer service, quick in getting the repairs done. thank you Harris!
The staff was courteous and professional. My car was repaired much faster than I expected, and the work was excellent. I will use your company again if needed. I will recommend your company to my family and friends if they ever need body repairs.
Excellent customer service. Continue to treat everyone with dignity and respect. Thanks!
Everything look good . good job but only a few things inside my trunk was wet damp,plus extra spots in my back seat wasn't there before.
Very Happy with the repair work and customer service
Great customer service and my car looks back to know. Appreciated the extra detailing on the interior. Thank you for making a stressful situation a lot less stressful.
The service was timely and professional and exceeded expectations.
The process for my car repair was incredibly easy. The text updates were great! My car looks amazing and is running like it's brand new. I didn't realize the interior would be cleaned too! My apologies for the mess when it came in! Beyond satisfied! Thank you all SO much for making such a rough time seem painful.
Job well done. Thank you for the constant communication about the process of my car repair. I felt assured of the quality of service I was receiving.
fast repair, excellent job done with great customer service
I really appreciate the way the people at Caliber kept me up to date. They really do good work.
The shop service was great, however the car rental company used (Enterprise) was very slow. After sitting for an hour the for Enterprise pickup the shop manager offered to drive me there. Once at Enterprise it took another hour to get a car. I know it's not Caliber's fault but you should be aware as it impacts the overall experience.
Great job and customer service
The service at Caliber was top notch. My State Farm rep, and that awesome young lady up front were 100% professional, and made my experience hassle free.
As someone with 15 years experience in insurance, I know good repair shops, and I really know bad ones. Caliber far exceeded my expectations, and could be a model for others to follow.
I am very satisified with my car repair. They called me on a daily basis providing an update.
They did the repairs and completed them the day they said they would. They were respectful and they kept me informed.
Vehicle Make : Mitsubishi
I've never thought about having to leave my baby, ( my car) at a repair shop, and I was so nervous about being without it. Caliber made it easy and simple for me to feel secure about leaving it with them. They kept me updated through a system that told me the process it was going through, not to mention my technician Zach, personally texting me and giving me updates. You guys were cool, calm, collective, and if anything was to happen to my car again, caliber collision of northlake is the first place I would call, without a doubt.
My sensors in the front bumper are not working
Completion was done within the time indicated. All good with workmanship. Nice to pick up very clean car after repairs. Thanks!
Great staff, very friendly. Repairs look great. Got car back quicker than expected.
everything was done as promised and i was told to call about any concerns or questions in the future my adviser was great
Excellent work and exemplary customer service.
It was made a good experience by the team at caliber couldn't be happier
Once again the staff at Caliber provided outstanding customer service and the work on my car was impeccable. Special thank you to Cody as Allstate put him through the wringer and through it all he was kind, professional and kept me up to date personally. I have used Caliber / B&R three times now and each time I was blown away by the service and the work no matter who I dealt with.
Very friendly and professional staff!
Auto texting inaccurate. No personal actuate texting to me as promisied. Overall very satified
Excellent communication and flexibility for drop off and pick up. Won't go anywhere else.
Cody was great! Kept me updated throughout the entire process. Bert experience I have had with any place I've taken my car!
Zack and company did a great job! Thank you guys so much!
I was very pleased with the repairs done on my car and the very easy communication Harrison provided! 5hank you again!
The whole process was professionnal from start to finish. Totally satisfied. Thank you. Annette
I'm very apprehensive about leaving my car but after meeting the Zach I felt a lot better... I was informed every step of the way and I appreciate that being that I am a need to know person... Thank you Caliber... My car looks GREAT!!!
Thanks for the great job on my van ????
My car was returned to me with a part broken that was not broken when I brought it in. Now I'm being told that Im going to have to pay for the broken piece. Also, I'm not 100% satisfied with the paint in one section. The desired area also still appears concaved. Have to return my car now to have these items addressed.
Everyone was nice and friendly and I was kept informed about the progress of my car
I was satisfied :) thumbs up
Great service and I appreciate your update text messages! Funny also!
Harris and team were great. I will always use Caliber. Have not had any issues using Caliber. Keep up the great work!
The gentlemen the assigned to my repair was very attentive and put me at ease.
Based off the initial recommendations of the insurance company, I am satisfied with Caliber Collision, thus far, being that it is still too early to tell as to whether my car will stand the test of time from the damage. I will say they do make you comfortable with their work giving a lifetime guarantee for the damage however. One thing I can say is that Courtney and Cody were EXTREMELY professional in the way that they handled the situation and keeping me informed with every step of the way and the progress of my vehicle. Also, the turnaround was absolutely lightning fast. Good job guys!
Caliber did a great job on my repair.
The team was awesome! They were so friendly.
They did a great job on the repair, but also worked hard to get my repair done sooner than anticipated without me asking them to do so. It was a great customer service experience! Thanks guys!!
I was totally impressed with your company from the minute I walked through the front door I was warmly greeted, Zac was my contact and he could not have been nicer and very professional and the text messages kept me up to date on the repairs! Thank you again!
Job well done!!!! Will certainly tell family and friends about this place. Thanks!
My car looked and smelled just like a brand new car. I am very satisfied with their great work.
The staff were very pleasant. Especially the front desk woman. Top notch experience and my car looks great.
The work and finish was good. You can still get the prices a little lower
Great job! Terrific service!! Courteous and professional customer service. Awesome experience.
Everyone was extremely professional, and knowledgeable. The quality of the completed job was superb. I will highly recommend them to any of my friends and/or coworkers requesting information on where to receive this type of service.
The staff was very courteous and made me a priority. They went above and beyond to keep me informed throughout the entire process.
Very Professional finished car in a sufficient amount of time
It was really very nice experience. Didn't had any problem at all and my car got fixed quickly!!
I want to thank Cody for doing an outstanding job on my car, he kept me up to date on the repairs, my car looks awesome & I'm very pleased with the work, I also want to thank Courteney for her outstanding customer service she was very nice & helpful, u all are very good at what u do I really appreciate u all so much. Thank u caliber collisions for a job well done I will forever be a customer & i will definitely refer my family & friends.
Cody was exceptional with his customer service!!
Great experience!!! Great team!!!
This is my second trip to Caliber. Though I do not want to come anymore, LOL If needed, Caliber is THE ONLY location I will deal with. Even when they are very busy, computers down, and have workers in their way, they remain professional and put the customer first. It appears that the team members are happy which means customers will be as well. GREAT JOB EVERYTIME
They let me know what was going on start to finish. When I received my car it was clean and looked brand new. You guys are awesome. Special shout out to Todd and Sean they are great assets to your team..keep it up guys..
Todd was extremely helpful and provided updates as needed.
First of all, Caliber Collision received and began working on my vehicle immediately, whereas Wiburn Auto Body on WT Harris Blvd., said they were overbooked with work 3 WEEKS out! Repair with Caliber Collision and obtaining a rental car was a seamless process. Caliber's customer service was great; they kept me informed each day of where they were in the repair process, so I didn't have to call. The repair of my vehicle occurred quicker than originally planned, which was awesome and my car looks better than before my accident!
They were very professional excellent customer service and get your car repaired in a timely matter very pleased.
We were kept up to date. Sean was friendly and very informative.
Todd is great! He got everything done for me and it was a super quick turnaround. My car was washed and cleaned perfectly by the wash guy there (I don't know his name).
Vehicle Make : Mitsubishi
Thank you for going above and beyond for me during this unfortunate time. You were quick, fast, and reliable!
Good communication and follow up by my customer service person.
the experience with you guys was so wonderful I will be back to do additional repairs with you all thank you for great service
Harris was very friendly and guaranteed I wouldn't be disappointed. He made me feel like I could trust him from the beginning.
The communication was great. Always aware of what stage of repair van was in. All pleasant and seemed to really care about service they were giving
I love the work
And the customer service was great
Vehicle Make : Volkswagen
Overall experience was great. From first phone call to picking my car up. Communication was key for me, loved the texts keeping me updated through out the process. Plus , my car looks great. Car wash was a nice touch too.
Excellent Customer service and the had my car spit
My drivers window won't do the automatic roll up. The door that is replaced has molding that has a huge gap. I'm going to have to bring it in to get replaced when I just had it in for a week. I don't have time to have my repair, repaired. I am un satisfied from the second I picked it up.
I did not like having an accident. However, I was taking care so well by everybody at Caliber Collision that made my experience with them more enjoyable. I appreciated their flexibility and willingness to adjust to my busy schedule. I also want to highlight the good job that they did with my car. Thank you
I was very satisfied with the service I received. My parts were in quickly, and Sean did an excellent job of keeping me updated on the status. My car was finished in one day, so I was highly satisfied. My car looks great. I would recommend Caliber to my friends and family.
Excellent work and excellent customer service.
Everyone was awesome and car looks great.
Vehicle Make : Mitsubishi
Excellent customer service. Daily updates and fast turn around time. I am very happy with the service I received. 100% customer satisfaction.
I dealt with Todd and he did a pretty good job with everything.
Harris and Courtney were great! They did a wonderful job on my car and the service was first class. I truly appreciated the work done on my car. I have another car that needs some work and I will be bringing it to Caliber Collision.
Great job and great customer service
They did an awesome job!! So nice, so courteous!!done when it was supposed to be done!! Got reminders daily!! Todd Gragg does an awesome job!!will not get this awesome service somewhere else!! Will use again if neededn
I was very pleased with the customer service. My car is looking brand new and I will most definitely recommend your company.
Wonderful service and friendly ppl. ????
Honestly a job well done ???? I cannot express how easily the whole experience was having my baby in your hands. I received a call or text message everyday letting me know the status of every move she was in. The staff went above my expectations being very professional and friendly. My insurance company was right in referring you and I will refer you to others in need of car repairs. Thank you for your excellent service. ????
Job well done it exceeded my expectations your text messages and the email update was very helpful. The whole process was very easy and set my mind at ease. Everyone there was very nice and friendly and explained everything very complete
I was really impressed with the quality of work and the time they were able to fix my vehicle. The experience from the moment I walked in to when I got my SUV back was excellent. Todd Gragg and Courtney at the front desk were awesome!
As always excellent service and workmanship
The employees were very courteous. Todd made sure I was in good hands
Wonderful experience, very pleased!!
My entire experience was AWESONE Todd is the best ever every one was so nice and pleasant
When I came to pick my car up it was so clean and shinning I had to come home and finish wiping down the inside due to the outside looking so nice and they put tire shine on the wheels better than auto bell the customer service was GREAT I am so pleased from this point in I will use CALIBER. The body work and paint is excellent!!!!!! CALIBER THANK YOU!!!
Very professional & friendly.
Vehicle Make : Volkswagen
Great service. Excellent employees my car looks great!
This was my first experience with Caliber collision and I must say I was very pleased!! Tawnya contacted me as soon as my vehicle arrived by tow truck and from then on Sean constantly kept me informed with the process of my car via text and emails. I'm so happy to have my car back ....it looks immaculate!! The best part of only took a week!!!
Vehicle in and out fast, Sean took care of me and was very friendly. will always use this location for all my collision needs!
Caliber collision did a GREAT job on my 2011 Nissan quest. Customer service was excellent as well. I would difenitly recommend them.
I recently had to bring my car in to get serviced on two areas of my car. The estimates were painless and easy to receive. Courtney and Cody took real good care of me and the guys that worked on my vehicle were awesome too, my car was restored and looked great. Thanks guys I appreciate it!
I liked getting the daily updates and being linked in to the progress. The work was done quickly and efficiently. I would recommend Caliber to others.
I was kept up to date all along the way. The staff was friendly and informative. It made a bad situation much better. Thank you!
The professionalism and customer care was superior. Thank you for such outstanding service.
Excellent work and customer service
Good customer service. Very skilled workers.
Courtney had to be one of the best customer service representatives I have ever encountered. She made me feel welcome and assured Caliber was going to take care of me and my car. She handled the rental car company and made this process as painless as possible. She certainly does her job better than any face of the company I have ever encountered. I will always recommend Caliber Collision. The guys in the body shop made my car look brand new. Thanks.
Grest service. Finished repairs in record time
Great staff, service and status of the vehicle repair
Todd and his crew provided outstanding service. They answered all my questions and kept me updated on the progress of my repairs. Highly recommend Caliber in Charlotte.
Communication was something y'all definitely implemented throughout the entire process. I appreciaed y'all guys updating me on everything y'all had done with the car. To keep the focus of the customer in mind provides a sense of joy and I appreciate y'all for doing something as simple as that. Overall experience was awesome!
The staff was reallying polite and friendly! They checked me in on Monday, and I was out on Wednesday! That was awesome! Getting back to normal, so quickly, speaks volumes! I would highly recommend using Caliber, to anyone seeking collision repair! Thank you Caliber Collision!
Everyone here is absolutely amazing. .. outstanding customer service and that's what's most important. How te customers feel and the quality of work that's received. ..
I appreciated the professionalism of the staff. They were friendly and kept
me abreast of the progress on my car.
Todd Gragg is a credit to your organization.
Cody was very helpful and kept me posted on the status of my repair
Excellent service! I love the text messages
They were very helpful, quick and I would definitely recommend.
They gave me respect, while making me complete satisfied with their work.
Thank you for keeping us up to date on the repairs and the status of the shop. We really appreciated the work you guys did and our car looks brand new again! Thank you so much! Harris, get better good sir!
Toddler was extremely friendly, professional, and informative concerning our repairs. He gets all 10's. Thanks for the expedite manner in which we got our car back.
Caliber collision did an amazing job I appreciate the daily feedback and the general overall customer service was more than expected and I appreciate it
Phil service was excellent from the beginning to the end. EXCELLENT SERVICE.
So far I am greatly satisfied with repair experience and know all services performed will hold up.
The location did a great job, I am very pleased. Todd went above and beyond
I'm amazed at how quickly my car was repaired! I will definitely be recommending Caliber in the future!
Your team is amazing!! No complaints.
You guys did a great job sending me daily updates on the repair process. You actually finished a head of schedule. And the most impressive part was my car came back looking brand new. You guys did a AWESOME job and your company is Top Shelf for sure. Thank You!!!
Phil was very friendly and professional. The painted drivers side looks brand new.
Great service. Really nice people. Great job.
They cleaned my car after the repair!! ????????????
Went above and beyond, even detailed the interior/exteriior! Great work guys, I will recommend!
Great experience...very knowledgeable and kept we well informed with the process of repair
Very pleased with my service! Beyond great customer service! Todd and staff were awesome and seemed to care about my vehicle like I do! Hands down to Caliber Collision, great great job! Thank you so very much????
Great job! Kept me updated everyday to let me know the progress of my car!
I really appreciate the work done by the team and they completed the as mentioned time. Thank you so much..
Todd was fantastic. I think he has the customer in mind 24/7 and is very good at working through problems.
Phil was great! He definitely took care of all of my concerns.
My wife's vehicle was hit by another car on her way to work. The other driver has State Farm insurance and they recommended Caliber as the place to go to have our vehicle repaired. I dropped off the vehicle at Caliber and a Hertz representative picked me up and provided a rental car for us. After I received a call from Caliber I returned the rental and received another ride from Hertz to Caliber where I picked up my wife's vehicle which was repaired perfectly at absolutely no cost to us. Many thanks to Harris, Courtney, and the technicians at Caliber for an AWESOME job and a wonderfully painless repair. For the record, the kind people at Caliber also detailed the vehicle both inside and out before returning it to me. Thanks again for a wonderful experience!
Todd was very helpful and kept me informed throughout the repair process. I would highly recommend Caliber.
Everyone very courteous and professional from start to finish and Todd keep me up to date on everything.
In addition, thanks for keeping the interior of my car clean. I know there's a lot of dust when your sanding.
You all are so awesome,I don't know of any think that you all could do better.
Just keep doing what your doing. Thank You
I am so happy to have my car back! Even cleaned my van which made it even better! Thank you so much! Forever thankful. Totally recommend them and would definitely bring my car back!
Everyone was very pleasant, and more than willing to help. The email updates are fantastic. Thanks.
Love the constant communication and updates regarding my car. I really felt as if my car was in good hands and would be properly taken care of! Was completely satisfied and grateful with the service and work provided by Caliber!
Excellent communication, very polite and attentive to my needs. I would highly recommend caliber collision to anyone especially if they have Todd helping them.
I felt that my car was in good hands & appreciated the updates that I received. Thanks
Service was great. Phillip was able to get my car bumper repaied on 3 days. I grade the service a 10.
Wonderful customer service and great communication.
No complaints. ..appreciated daily updates and Phil experience when it came to repairs and recommendations. GREAT JOB!
They step out of dot 10 for customer service, they a great job on my truck also great customer service,
My trunk button doesn't work and my Bluetooth doesn't work I think it's because the new antenna isn't connecting
Very nice and helpful place. I really appreciated the frequent text updates and friendly professions who work there.
Phillip was an AWESOME rep. He contacted me daily with updates regarding my vehicle's repair progress. He is extremely professional and courteous. All the staff at the North Lake location are wonderful. Hopefully I will not have a need to visit or use the services again (trying to avoid accidents) but will definitely come again if needed! Thank you very much!!!
Mr. Phillip did an EXCELLENT JOB on my car repairs. I love the fact that he communicated with me everyday about the status of my car. Mr. Phillip even went the extra mile and had my entire car buffed and detailed inside and out. I will definitely be returning back for future car repairs.
Phillip called everyday for status updates. That was unexpected and well appreciated. The car was complete before expected and they also cleaned the car in and out which was unexpected and well received. I would definitely recommend caliber again to anyone.
Awesome work, we cannot tell that the truck was in an accident. We love it! Thank you!
Todd gave excellent service. Everyone was friendly and I'm so glad I went through you guys to get my bumper fixed. Thank you so much! Will be back again!
The level of service provided was outstanding. Everyone I dealt with was professional, warm and friendly. If I left a message the call was returned promptly. Phillip nor Todd ever acted too busy ( though I know they were) to answer my long list of questions. I feel like they actually cared about my needs and that, sadly, is a rare thing in this world today. It's nice to know there is still a company that cares about the customer. Thank you for making this stressful situation so much easier. I am now a loyal customer of B&R / Caliber. Oh - and last but not least, my car is BEAUTIFUL!!!! EXCELLENT work!!!
You guys always do a great job! Thanks!
I appreciated being kept informed on the status of my repair.
Harris was very helpful. He worked with me and had a very positive attitude. Car looks great thanks
I should not have been involved with the insurance company and the body repair shops business. My car should not have began work before approval of the estimater. There should not have been multiple invoices sent at three different times. I still do not have my vehicle and it seems like it is being held hostage by the body shop and the insurance company. After having my car for a total of 32 days I still do not have it and I am without a rental car (which my insurance extended from 30 days to 32 days). Now I don't have a vehicle to drive until they find common ground to release the car. I am giving it one or two more work days before I contact a lawyer.
B&R has given me exceptional service in the past when I have been in unfortunate circumstances. This time was no exception. I love the text updates. Thank you for exceptional service.
Looks great, love the daily updates and most importantly my wife is very happy! Thanks!
great customer service. harris kept me informed on the daily progress. Joann C
Everyone was nice , patient , & kept in contact with me througout everything
Philip went above and beyond to make sure my needs were met. He kept me up to date with my process every step of the way. I give his give his services a 10/10. I will be referring any future associates to B&R.
Todd was amazing, he was so kind and always kept in contact with me. He was so polite, and I felt like he valued me as a person not just as a costumer!
Todo Greig was awesome. Always kept me updated on my car excellent customer service