Completely satisfied from start to finish. Very easy to work with.
Everyone I interacted with at Caliber was fantastic! When I called to schedule everything Christine was so pleasant and helped me coordinate things with the insurance and rental car companies. Once I dropped my car off Stacey was so wonderful with all the updates. She did a great job explaining the whole process and gave me a heads up on potential delays. The entire process was about a week and a half less time than I would have guessed before meeting you all. The car was flawless and so clean! I hope I never need repairs again but if I ever do I will no doubt be back. You have a client for life and I will always remember Caliber's name for any friends needing body work. Thank you all!
Appreciated the constant follow up and willingness to work with us. Very satisfied with completed work.
I was completely satisfied with the work Caliber done did on my car,it looked brand new.I would recommend Caliber to anyone.
My headlight doesn't work - repair not done properly- car needs to be brought back
They took nice care of my Mercedes-Benz. Thank you al l who works on my car
The overall process was very clean and precise. The ladies on the front desk are nothing short of amazing. Communication throughout this process was extremely good
everyone was very nice, thorough and professional! great co. to work with
Dan did a wonderful job repairing my car and was excellent in keeping me informed about the progress of my car. I'd definately refer Caliber and Jon in particular to anyone who ever needs body work done.
Vehicle Make : Volkswagen
It was a great experience and Daniel did a great job of keeping me updated every day, the job was perfect and exceeded my expectations and I'll recommend it to everyone I know
Daniel was very professional and competent.
It was helpful to get the updates
Cage repair took a little longer than I expected but the end result was good
Vehicle Make : Volkswagen
Mark Duda good job of keeping me u to
Just got my car back yesterday but so far it looks great.
Drew was extremely helpful and easy to work with.
It took a bit longer than we anticipated. But the finished product is great!
I am totally satisfied with the work done on my car an will recommend your Service to everyone
Even when I get my other stripe
Everybody that I interacted with was very helpful and friendly. I really appreciated being kept up to date with the progress on the repairs with my car.
Yes! Delivered as discussed prior to work being started
Fast service! Nice people.
Stacey was great. She kept me informed and I am very happy.
Excellent service, excellent staff. They kept me up to date on all repairs and were attentive to the smallest details. I will definitely return should I need future service and will refer others.
Service was excellent. I was very impressed with the communication both by phone and email on the progress and status of the repair work. Very organized and professional.
Exceptional job,I would recommend all my friends.
Everyone was very friendly, professional and efficient. The car looks great and the customer service unsurpassed! Thanks to all.
A wonderful job from the customer service desk Jose to the repair person. Even the way my car was cleaned!! I was so nervous but my nerves were calmed by the quality job that was done
The stress of being a car accident can be quite overwhelming and stressful. Dealing with Caliber has been the best part of this situation. I have been updated since day one with the repairs. Drew was beyond helpful with explaining and answering all of my questions. I was hurt due to the accident and once my car was ready Drew offered to have the car brought to my home. I am beyond pleased with the service of Caliber. My car looks brand new. The car was even cleaned inside and out. I will always refer Caliber Collision. Top Notch Customer Service all around.
Everything was great from the customer service to communication to the repair! Made it easy. Thank you!
Everyone was so helpful, it made the process so much easier.
From the moment I spoke with Jose to make appt to meeting David your customer service was terrific. They where clear in their explanations and gentlemen. Don't see much of that anymore. The work on the car was amazing. Looks like nothing ever happened to it! I would recommend your co. To others. Thank you
I really appreciated the frequent email updates so I knew that everything was on track. Thank you.
You guys moved fast! Drew was awesome. I didn't meet the guys who did the work, but give them accolades too for getting my car fixed so fast!
Great match up on paint color. Service adviser very professional. Job was completed on time.
I was promised my car at a certain time and they were on point. David was so great and refreshing. As we were inspecting the repair, we noticed a tail light had not been replaced. David immediately got on the phone and found that the part had not been delivered. He offered to come to me to pop the light in. Now that's customer service. I am a retail manager and appreciate the value of good customer service.
everyone was very friendly and very helpful. from having me updated on the progress on the repairs - to setting the appointment to common. Jose, Christine, Ben went above and beyond to help me. thanks!!!!!
I love the repairs you did to my car. If ever I need a collision shop again , I will definitely come back to yours.
Made me feel at home even when my life was interrupted by the accident. Did quality work in less time than the estimate and I would recommend them to anyone.
The best experience we have ever had with a repair company, Kept us informed every step of the way and answered all our questions from the first phone call to pick up. Thank You and well done.
Stacy was my main contact. She was thorough, organized and efficient. She provided excellent customer service. Jose was the front end contact and was friendly and efficient.
Great customer service! Thanks for going above and beyond!
Caliber totally exceeded my expectations . I would recommend this shop to anyone who needs body work done correctly and also timely.
Daniel was great and the car looks brand new.
The staff at Caliber Collision were very courteous and professional,the repairs exceeded my expectation,I want tto give a special thanks to Drew,this guy went above and beyond to see that my repairs were made especially great,thank you again I give the staff and shop at the Caliber Collision on S.Blvd.Charlotte,NC a 100+ keep up the good work guys!!!
I really appreciated the sincerity of the people here at Caliber Collision. Everyone was so kind and showed that they really cared about what I wanted for my vehicle. I would like to give a special thank you to Mr. Daniel Whitehouse. His professionalism and customer service was well appreciated. My expectations were truly surpassed when I saw the work they did to my vehicle. My vehicle feels brand new again!! Be sure in knowing that Caliber Collision has my business, and I will be sending more clients to Caliber Collision as well!! Thank you again for all of your hard work!!
I haven't seen my car yet, but David Kaye's communication and service were excellent and he followed through with the time promised for repair.
Drew is very customer service driven, helpful, and courteous.
Great job! The car looks terrific. Thanks!
They kept me well informed and worked quickly!
Caliber did a great job just as they on one of my other cars several years ago. I will recommend Caliber to anyone needing body work.
Sandy was amazing! I appreciate all of the help and communication from the staff. My car looks brand new!!
We thought the whole process from start to finish was pretty seamless. From appointment scheduling to communication, you all did a great job!
Drew was great. Kept me up to date and explained everything.
Dan was very courteous and professional and kept me informed of the status of my car repair.
Daniel was super helpful, very professional and kept me constantly updated thru texts. Very much appreciated!
The work is already falling apart. I have to bring the vehicle back in on Monday. I'm very disappointed it wasn't done properly the first time. I've already spoken with our service advisor.
Daniel the store manager was very professional from my initial contact and was good to explain the repair process and offered me the best costs for the various parts paint and labor. The work was of high quality and completed before the projected date. I picked up my vehicle today and the repairs returned my Venice to a factory like condition. I will be a future advocate for your company and recommend the body shop to friends and family. Daniel is proud of this company and takes pride in assisting the customer.
Cleaning the car was a very nice touch. Thank you!!
I have a couple items that need to be taken care of and I know with a simple phone call it will be. Everyone at Caliber was very friendly and helpful. I will recommend this business to anyone needing repairs.
Excellent computer services
Vehicle Make : Volkswagen
Stacy was extremely helpful and kept us in the loop on a regular basis.
Vehicle Make : Volkswagen
Staff was helpful and friendly. Car was one day longer than antisapated but end product was worth it.
Very professional and several days sooner than expected
Thank you for getting my vehicle back to me quickly, and keeping me up to date. Stacy, thanks for all of your help.
Great job on the repair looks like it never happened. Thanks job well done
Loved my experience with at the front desk and Daniel my contact there. He we so sweet to work with and made everything easy for me so I did not have to be without my car for long. Teliesha kept me updated as well on the progress and Daniel even delivered my car so I did not have to take an Uber!! Now that's what I call customer service!!!Thank you!!!
Well done. Stacy, my adjuster, was best in class!!!
Very quick prompt friendly service
They completed before the due date...awesome
Very smooth process. Pleased that a warranty is offered.
Really liked the communication during my repair. Stacy was great!
In the future, you may want to give the forms authorizing work done on the
Vehicle to the customer to sign when they come in to make the appointment.
We dropped off our car the night before and was not told the forms had to
Be signed before work could start. A special trip back to your business had
To be made. Not happy about that.
I'm so grateful to have my jeep back. It's my baby, and you guys took great care of it. Thanks to Drew, and Phillip for their patience, kindness, and attention to detail. You guys made my day.
Keep doing what you do giving great service.
They were efficient and kept MW in the loop the entire process. I would definitely recommend them to others ????
Paint job looks great! And I appreciate Ben keeping his word and getting my car completed in two days.
They did a great job. The manager was great to work with. I will always go back to you. I will tell my friends to come to you for work on their vehicles. Thanks Curtis B
Great Job. I will be back for my next repair
Total satisfaction. Situation conducted in a very profession manner.
Vehicle Make : Volkswagen
Good work. Quick and easy process. Thanks!
Great communication. Thanks.
Everyone there from your receptionist to the guys that evaluated and fixed my car were wonderful. They went above and beyond to take care of me, including driving me to the rental car place when they failed to pick me up. Very positive experience all the way around. Thank you.
It was done faster than they said and they worked with me knowing I was working 3rd shift
Excellent job done in a timely manner. Appreciated the text updates.
Thanks for the popcorn. Sorry that the boys spilt some. Thanks for getting the van in and out so quickly. Stephanie
Stacy made the experience very pleasant considering the reason for being there!!
The staff were very courteous and helpful. The job was completed ahead of the time frame that was given with excellent results. I would definitely recommend you to anyone looking for service.
I always get great service from David Kaye
3 problems encountered: 1. I checked in ahead of schedule and was a surprise when I showed up. 2. After picking up the car, I noticed that the quality of clean-up / completion was not the best: a. there was a piece from under my hood in the back seat. b. my gas cap was not connected. c. there was some residual chalking material. I had to bring my car back to correct. 3. Later, I noticed that there was a sound coming from my tire well. Again, I had to bring my vehicle in again to correct. At this point, I hope to not return again. All of this said, the paint job looks incredible.
Thanks for the great customer service and speed of repair
My new bumper is loose and paint job is terrible. I will be bringing the car back in to be redone
I found the staff to be extremely polite and effective in their roles. I would recommend and or use again.
Vehicle Make : Volkswagen
Scheduling appointment short, excellent quality of work and Dave was excellent
Everyone at Caliber Collision has been a pleasure to work with the few times I've had work done at the South Blvd. location. They do quality work, are very helpful in all areas and have always returned my car on time or earlier than promised. Thank you!
Thanks again for your help to get me back on track, Patricio
Temporary plastic screws are holding new fender on left side. We will have to take it back.
All of the associates were very nice and helpful. My car was finished before I knew it.
Excellent customer service and excellent, high quality work. My car looks brand new!! I would highly recommend!!
David was great to work with. Very efficient.
My car was repaired in an extremely fast time frame and looks as new. The staff of Talish, Drew, and Chris were very friendly and knowledgable. They kept me updated and informed on everything going on.
Thank you for all your help! Repair is fabulous
Caliber did an awesome job and Ben Fowler made it easy for me in pick up and keeping me informed via text on the vehicle.Overall experience 100%satisfied.
Your team is awesome. Kind, professional, timely. You asked for 6 or so days to repair my car...I was good with that. To my pleasing surprise my car was repaired and ready for pick up in 2 days. And texts my car sent to keep me updated of her stay away were cute. Shall you ever be looking to add to your team I would love to be considered. Thanks again!
T. St. John
Car looked great, very clean, repair excellent!very pleased! Wasn't beeping when I got out of the car with my headlights on, they even fixed that!!! :-)
Fast service. Great people.
Quality workmanship and outstanding customer service!
Possibly the best and most communicative automotive experience I've ever had. And I've had a lot!! Would definitely recommend to friends!
Excellent contact through email. Friendly staff. Very professional. This was a really smooth experience and I thank you for making it so easy.
Thank you for your great work, as well as continuous communication throughout the process. Very impressed!
This was an excellent experience. Everyone I met was extremely courteous. Your team is definitely service oriented. Great job!
Simple and easy start to finish. Customer service was perfect.
Everything went perfectly. The check in went well. The communication was exceptional throughout the entire repair. The tech was very personable and knowledgable, and he did a wonderful job. I am very pleased. The South Blvd location was recommended to me, and I will recommend it to people in the future. Thanks for the service. Don't hesitate to contact me if you have any additional questions. Tim Sydejko
Perfect service and follow up!
Everyone was awesome! Thank you for helping make a stressful situation easily manageable!
Hi David, picked up the MKZ late yesterday at Performance. The work and color match was excellent. The dentless repair, undetectable. What else can I say; tour team ROCKS. Even the final detail was up to my expectations and I'm fussy!
Thanks guys, Dennis
Communication was awesome repair was finished ahead of time and very courteous staff and professional
Timely completion of the job!!
Very informative and great at communicating what was happening.
I liked every person I spoke to during my experience. Everyone was courteous and respectful. I really appreciated the text message updates. You did everything you said you would do. Thanks for the vacuuming too! Love the little bonus!
great job as fixing my car, a little bit rude the secretary but the rest great customer service.
It was a great service and I received my car on time
My check engine light is on which was not when I dropped my vehicle off. I will have the car checked if it is unrelated to the repairing will have it resolved.
Other then this I am completely satisfied and I would like to say how pleasant it was to meet the staff and appreciated the respect I was given for my service. Thank you!!!
Repairs were done quickly and my car looks great. Also everyone was very nice and professional. Very satisfied.
Everything was very professional and done on time GREAT TEAM
I liked that they kept me updated with text messages The staff was very nice. My car was done a day earlier then expected. The repair work is excellent.
I was very impressed with how my car looked after it was repaired. I was surprised to find that my car had been washed and all the crud that comes off of trees in the spring was cleaned out - the trunk, the windshield, and the cover over the sunroof. It looks great!! Thank you!
My estimate changed the day I picked up my car. I was never notified of a price difference until I walked into the shop to pick up my car which is very fraudulent. The numbers on the estimate were changed to reflect the check that was cut from my insurance company after I authorized the insurance company to pay Caliber direct and stop payment on the check issued to me. The left hand didn't know what the right was doing when I arrived which resulted in my car being charged then refunded! This was a horrible customer service interaction and I will never bring my vehicle back unless the work Caliber did has issues in which I have no other choice.All I received was apologies which do not satisfy the issue in any way.
The "work" took longer than planned.
Great quality work and good follow up. Thanks.
Chris was very helpful, attentive and professional.
Hi guys, thanks for the quick turn around and timely updates on my repair!
I have probably told 3 people over the weekend about my experience with you guys! It was awesome from start to finish. I was recommended via the Ford Dealership down the road. As a single girl, it's sometimes intimidating going to a new location because you never know if a place is going to overcharge, etc. I immediately felt comfortable from the greet at the front door, the process of getting an estimate, picking up my car and getting fully explained my charges. Yall even buffed out scratches and left my car clean! Thank you for everything and I'll continue to spread the word about your service!
Repair was originally estimated to take up to four days. Got my car back in one and a half days!
Vehicle Make : Volkswagen
Great work and friendly! Very quick and efficient. My 3 day scheduled work was completed in 2 days.
One rude guy who worked at the desk and had an attitude when I forgot my parking sticker and asked for someone to get it
The quality of the work, the service, and David Kaye were awesome and shocking!
Vehicle Make : Volkswagen
Everything was great until I drove my repaired car. I noted immediately that my tires were making unusual noise so I stopped at Hendrick Honda to take a look. I found that my rear driver side tire had been plugged for any reason and I had a screw in my passenger side front tire. I was not notified that the rear tire had been repaired/plugged which I am told is not the preferred way to repair a tire. I took my care to Discount Tire on South Blvd (where I purchase all my tires) and they repaired the front passenger side tire. Perhaps a tire inspection should be included going forward.
Great service, my technician was excellent !!!
Talisha and Benjamin provided exceptional service to get this repair approved and completed.
Thanks for a wonderful experience
I mean you guys rocked it! It's only been 7 days since my accident and I already have my car totally fixed and back home. Would've been 6 if the dealership had given you the correct part. So friendly from start to finish and no riff raff. Thank you!
My car was serviced at the South blvd location,
and EVERYONE there was great from the young lady
that greeted me at the door to the young man that serviced my car was GREAT! The only thing that got
me was the fact that they finished my car too fast.They made sure that I had a wonderful rental car (a 2015 Drop top mustang). I really wanted to drive it a little longer. What can I say, when you go t the best-you get the best! Thanks guys!
Job done very well and quicker than estimated. Stacy was too notch thru process. Would definitely use again if need arose.
All was great done and it looks like we just bought it. The car was done ahead of schedule than originally stated.
Spectacular! Thanks for everything!
There is no other place in Charlotte where I would go to get my body work done!
Great job! Looks like it came off the showroom floor. It was also completed ahead of schedule.
I had a follow up issue with a collision repair that occurred a year ago and the staff at Caliber were very helpful with walking me through the process and getting the vehicle fixed. Could not have asked for better service.
Vehicle Make : Volkswagen
Happy with the staff and happy with the regular updates that were given.
Everything was handled with such professionalism and excellence. Thank you for taking care of my car as if it were yours.
Had a mishap in parking lot that involved a bolt stuck in my tire. But since the company offered no argument in paying for it and fixing it, I will return and reccomend others . Repair was top notch , and Chris did an excellent job.
The concept of having only one point of contact between the customer and Caliber is a good one. Stacy did everything she said she would, even taking time at my request to personally call me the afternoon before it was done to say it was just then ready to go.
The door lock was not connected back to the door and when I tried to lock the car, the entire mechanism went down inside the door.
Excellent staff and kept me updated the whole time. They are definitely the best I've been to. I would use them again. My car looks great!
Very pleasant experience. Very professional operation.
Stacy was wonderful and took care of everything each step of the way. Really appreciate her professionalism and knowledge in handling my repair. Many thanks for making the entire task a pleasant one.
David Kaye really kept me informed and very satisfied with the work.
Very professional job. Well done. The Yukon looks brand new. Thanks to your staff and specifically David! He kept me informed through out the process and I felt like he was managing the work like it was his own vehicle.
Excellent service, a great overall experience in a not so great time (the accidents)
Replaced door has scratch and electronic key not working for that door. This should have been fixed before delivering the car. Now we have to go second time. Wasting time.
Beautiful job on my car so I'm perfectly saisfied! Nice & pleasant personnel.
I was kept informed on the repair process.
Knowledgeable. Efficient. faster than expected. Really a no hassle experience.
Overall experience was great. Great staff worked with my schedule and arranged someone to be there an hour early so that i could pick my car up before work. 5*
It was all a very professional experience from beginning to end. Thank you!!
This is the second times I have used Calliber Collision/ B & R. (No fault of my own). I got my car back looking and smelling like I just drive it off the brand new car lot. The staff is curteous and efficient. Great work!!
Vehicle Make : Volkswagen
You worked hard and completed the work ahead of schedule.
Thank you Chris, for your assistance and getting things done when promised.
Quick and reliable service. Consistent updates on the progress of the work. Extremely courteous staff.
Vehicle Make : Land Rover
The job was excellent, my jumper look gorgeous and the repair was done super quick! Thank you!!!
All of the associates were very helpful and professional. I had a great repair experience and I would recommend this shop to others needing any type of auto repair/body work.
I appreciated the regular updates on progress
Stacey kept me very informed through the entire process.
The customer service was great!
Fantastic customer service! Stacy was so attentive and I really appreciated the communication and updates on the status of my vehicle. The paperwork was simple. Everyone was in a good mood, spoke clearly, and seemed genuinely happy to be working there! So refreshing!!!! Thank you!
Did most of the work while we were out of town. Thanks
They did a great job on my truck and the communication every day was extremely helpful thru the process.
We allways get excellent service - Thank you
Thanks for all the assistance
Car looks great and entire team was very helpful
You were a pleasure to work with and the car looks great!
Caliber did a great job taking care of my car. The repairs were wonderfully done. I would recommend Caliber to anyone looking for solid car repair.
You guys did a great job repairing my truck...and everyone I encountered was positive and professional!! Thanks!
Stacy did a great job keeping me informed. They have followed up to make sure I was satisfied with the repairs. I would and have recommended them.
Always friendly, courteous, and provide straight forward answers.
I just filled out great report on csr....however, just tried my trunk again & I can not get open with the remote or from inside car...?
Thanks to Stacy Robyck for keeping us informed and on schedule with our repairs.