Please convey my thanks to everyone involved in the repair process. I was kept completely informed and all commitments made, including the overall timeline, were kept. Overall excellent work!
My car looks beautiful, job well done. I am very satisfied thank you for doing a great job
#1 It took twice as long as they told me would, 10 days total time. #2 The headlight Assy. they put in was so cloudy that you could hardly see the bulb or reflector. #3 I recieved 2 bills one for the Insurance Co., and one for me that covered the so called extra costs. However the bill for the insurance Co.did not show the cost of the hood. The Insurance check that I recieved for the repairs was for 1415.45, but that bill TOTAL was only for 1102.23.
The rest of the charges where on Customer Pay Bill. It doesn't make sense to me. #4 There was a copy of a customer satisfaction sheet with each Bill with Jason Keziah's business card at the top that was already filled out, giving High scores on each item.
Jason was not there today when I finally got to pick up my car, they said he had a family emergency, so I couldn't question about this situation.
# 5 Comunication to me from Tony Parker about progress of repairs was terrible.
Vehicle Make : Volkswagen
Your employees were very professional. The process was smooth and respectful of my time. I very much appreciate their thoughtfulness.
I contacted Caliber over a two month period before any decision was made. My phone calls and emails were almost entirely ignored. When I picked up my vehicle today, a portion of the job that should have been completed was untouched. I will take my business elsewhere should I ever need bodywork again.
Jason and Sherri are the bomb!
I can't say enough about how easy Sherry and Anne made this process, they got done 5 days ahead of schedule!! They handled everything for me and updated me throughout the entire process. I highly recommend them to everyone who is looking for a repair!
Excellent customer service. Walked me through every step of the repair service. Completed repairs earlier than expected.
I can't say enough about the staff at the Monroe Caliber Collision! They were very courteous and kind. They helped me get my rental handled when the insurance company refused to help. They called me continuously to not only give me updates, but also to check on me and my well being! You honestly couldn't ask for a better group of people.
Thank you! You guys were very professional and quick. And I loved the text updates.
Sherry was awesome. She answered any questions I had making the entire process easy
Sherri was fantastic-she kept us informed the whole way through and was wonderful in dealing with the person responsible for the damage to our car-I can't say enough good things about this location and the staff!! Thankyou!
Go ahead and pass it on because the repair was well done. Car looks great. You kept me up to date and worked fast compared to other places Ive been too.. Thank-you.....
Great customer service, will definitely be back for future repairs
Can't tell that my car was even in an accident.
Thank you for the great communication throughout the whole repair! The repairs and body work are terrific! Thank you for a job well done!
Thanks, Scott G
It was all explained very thoroughly and I was kept informed all the way
Every one was great!!!!!
My black and pink pruis looked AWSOME!!
Thanks Sherry & Staff
I took my vehicle into the shop on Tuesday. They assisted me with the rental car and they were very prompt in getting me an estimate the next morning. The vehicle was supposed to be repaired by Friday and I received a call Wednesday afternoon that my vehicle had been repaired and was ready for pick up. The vehicle looks like a brand new car again. I will definitely recommend Caliber Collision to anyone who needs repair work on their vehicle.
Excellent job and correspondence.
Everyone was so friendly and made the repair very easy for me ! they even completed the job before I was promised to get car completed ! happy customer
Tony and the rest of the Caliber team, starting with Sherry at the front desk, provided top notch customer care and did a great job on the repair work.
Excellent Service all the way around! They saved me more money than Honda ever would...
Caliber did a great job! I just moved to Monroe and they exceeded all expectations. The job was done perfectly, in record time and they even delivered my vehicle. I will recommend Caliber to everyone.
The work was beautiful. My car was returned completely cleaned inside and out. They even left me with a full tank of gas. The employees, every last one of them, were pleasant, considerate, helpful and polite. My only complaint is the missing of two promised dates of completion. If my car weren't so nice and the rental such a bomb it wouldn't have been so bad.
Thank you for being professionals and getting the job done
Friendly staff & great quality work!! Jason is a great manager, very friendly and helpful.
Loved having text messages updating on status of repair. Also, Sherry called me with updates as well.
Fantastic service! Kim is great I will recommend you to everyone.
Thanks again. Sincerely Earl D
Everyone at Caliber Collision was wonderful. Lauren was my initial contact and Sherri was my repair manager. My experience could not have been better
Jason and his whole staff was amazing!! Totally satisfied!
I have text messages showing it was not completed to Friday and I picked up Monday Morning. Upon pick up car was covered in scratches and I'm still having issues with tires. Enterprise is expecting I pay 5/31-6/6. This has been most unprofessional shop. Car was covered in scratches when I picked it up. I was told it could not be waxed with new paint and when the protective plastic is added they will not be noticeable or to bring it back. I have to wait 30 days to have protective plastic re-added which puts my vehicle at risk for further damage. My tire is leaking air and 1 day after I picked up vehicle tire pressure monitoring system is on. The scheduled completion date was 6/6 and I picked up that date. Shop stated if I paid deductible rental would be extended. My car is not in the same state as before the accident.
Everyone was very friendly and professional. My car ,looked brand new.if I need any type of body work or a vehicle painted I will certainly take it to Caliber Collision.
Vehicle Make : Volkswagen
The repair seems to have been done well. Upon first entering the esablisbment, reception was friendly. The adjuster was friendly and kept in touch as needed.
When I came in to pick up my vehicle the front desk clerk (same one that was friendly the prior two times I was there) was excessively rude when I declined to sign paperwork that had a blank dollar amount on the page stating I authorized State Farm to pay Caliber. When I asked for the number to fill in the dollar amount I was authorizing, the clerk seemed offended, and indicated that I was too dumb to find the number myself on the other paperwork. "You won't be able to find it yourself", she said as she snatched the pile of papers from my hand. I stated that I felt I could find the number she seemed unwilling to give me as she said she would "fill in that part later". She became ruder still and called me names after finally filling in the blank. The whole thing left me feeling as if something shady may have been about to happen and I am certainly not used to be treated in this manner. I would never sign a form stating I authorize payment of an undisclosed amount. That would be like signing a blank check and I would not think anyone would do this. I was well within my right in asking for the number for the blank, as of course anyone should. Please do not call me as I wish no further contact with this establishment and will absolutely not be a return customer. I will let State Farm know my concerns should they ask. I do feel bad as the work that was done seems, thus far, to have been done quite well. But I will not tolerate being treated like a petulant child nor will I do business with an establishment that leaves me feeling as if something not quite right may be taking place. Thank you for the work done in a timely manner. Again, during my two prior visits everyone was friendly and kind. It was not until my refusal to sign a blank dollar amount document that things went downhill. At no time was I rude nor did I allow my feelings of being upset at my treatment to show through. I merely signed my paperwork, paid and retrieved my keys before leaving. Once I was out the door I did let my husband, who was waiting outside, I know that we would not return due to the less than friendly receptionist.
Again- I do not wish for a phone call. I merely felt someone should know. In all likelyhood this email will go straight to the very same receptionist anyway.
Performance at caliber of Monroe was performed to a very high standard in a timely manner. The staff of Kim, Lauren and Jason went above and beyond to provide great customer service and satisfaction.
No complaints whatsoever. Everything, from start to finish, was done in a professional and courteous manner. Would highly recommend Caliber to anyone.
Got my car back in less than 2 weeks. My car looks fantastic!
Great job done. Thanks!
Excellence service. Beautiful work. And I have confidence that they will stand behind their repairs. Very pleased with their service.
The process of repairing your car after an accident can be stressful to say the least, but the staff here have been friendly and helpful. They have quickly taken care of any concerns we have had and we will definitely give them our business in the future as well as recommend them to others.
Outstanding service and quality!
Excellent service. Very professional staff. I highly recommend this business.
Throughout the process, Jason and Lauren were very helpful and caring. Sherri Webb was the estimator, doing an excellent job. They kept me informed as to what was going on. Although I hope to never go through this again, Jason and his team at caliber collision will be my first call. Thank you guys so much, you made this process easier to go through.
Very kind professional and always inform you what was going on with your vehicle I would recommend you to other people great service
During the time my car was being repaired I was kept up to date on the status and how the repairs were coming along. Upon picking up my car everyone was friendly and helpful. During the entire time from dropping off my car to picking it up, the customer service I experience was top notch. I would recommend your services to anyone needing repairs. Thank you for a job well done and the friendly excellent customer service!!!
Friendly service. They were very helpful and went out of their way to take care of helping us connect with our rental car. They have a ride to pick up our rental when it was going to take a while for it to be delivered to us. They were concerned about our situation.
The car repair was done quickly. Amazingly, we took it on Monday morning and got the call it was done Tuesday afternoon. Very professional service. Thank you to everyone at Monroe Caliber Collision!
You did a great job on my truck thanks
I didn't have to do anything. They called the rental car agency, clearly explained every step, kept me up to date the whole time and even finished before the estimated time. The car was cleaner when I picked it up than when I took it in.
I am very pleased with this company.
They were very nice and did a great job.
Vehicle Make : Volkswagen
Repair was very professionally completed three days ahead of schedule. How cool is that? We will recommend your services to any of our friends who may come to need it.
Staff was very attentive and dedicated. Great job! Thanks.
I would highly recommend Caliber Collision to anyone. Your work is superior!
I felt that it was repaired in a timely manner also.
Excellent service the van was ready when they said it would be thanks Sherri
Very professional kept me informed through the hole processand
Great experience dealing with Jason any everyone we interacted with at Caliber in Monroe and great job on the damage repair. Very satisfied in every way.
Jason, Lauren, and Sherri were extremely helpful and knowledgeable. They took care of my vehicle and me. They set up everything with the rental I needed from the type vehicle, pick up, to returning it. I received frequent updates on the status of my vehicle and when it would be completed. When I picked up my car, it was clean and looking like new again. They made an unpleasant situation as smooth as possible with smiles on their faces the entire time.
Great service. Staff was courtesy and kept us informed throughout the process. Job well done
Great customer service from the staff, will definitely return if needed
They did a great job, kept me posted on the progress and finished when they said they would be. Everyone was very courteous and helpful. My car looks great and as good as new. Thanks!
Excellent service. Great staff. Felt welcome. Car looks amazing.
The work that was done to my Jeep was amazing. It's perfect. Everyone I encountered was friendly outgoing professional and showed the type of service that causes people to like me to give 5 BIG OLE FAT SHINNING STARS.
Everyone and everything...from the front desk to estimator to the finished repair. ..was incredible. For any future needs I wouldn't hesitate to return
Sherri was very helpful. Work was done to my satisfaction in a timely manner.
Very friendly staff. I like dealing with Jason, that's the main reason I came to this body shop.
The job done was completly stunning better that I could ever thought, customer service was as is supposed to be; friendly, professional, smooth, and pleasant.
Job time frame was as promised, fastest work ever.
Thanks to Kim at the Monroe, NC shop for her help.
Very pleased with my truck repair, just like new. All staff is knowledgeable and professional. Will recommend to friends in the future. THANKS W. Austin
Zac was extremely helpful and made this experience as pleasant as possible. I would definitely recommend anybody to go see him.
Everyone was wonderful, the repairs look great the only thing I would improve is communication regarding where the car is in the repair process. I have used caliber when it was b&r and feel my previous experience with communication was better than this time. Thank you.
I had to talk my car back 3 times for different problems. This is from the same accident.
Everyone was very accommodating and professional. They kept me informed of my cars progress.
Could not have asked for better service, complete satisfaction with the out come of the work, but most of all the kindness and helpfulness of the people that work there
You've always provided excellent and timely service with very friendly staff.
Everything went very smooth... Thank you
I appreciated alll the effort that was put into getting the correct parts that for my truck.
I was told two days as an estimate for repair time. I have been told the car will be ready tomorrow for two weeks now every time I call to check on it. It would have been nice just to know the truth and if my car WASN'T going to be ready I would've liked to have an explanation... I shouldn't have to call everyday for almost 3 weeks!
The van repair itself was completed satisfactorily. The whole process of accomplishing this was ridiculous. Almost two weeks to order and replace a few parts with no knocking out dents or paint is about a week too long. The fact that the shop discontinued working on the van because full payment had not been received was utter nonsense. How often do you pay for major repair work before it is completed and approved? Never! Then to have your credit card machine go down when payment was being made and trying to tell me I could not take the completed van until payment could be confirmed? Should not have happened. You cost us two weeks of rental fees because of the unethical practices you are using right now. The fact that your shop is being sold should not affect your customers the way it did on this repair. Will not be utilizing B & R again.
Very accommodating,very thorough and very kind
I took my Jeep Wrangler to the B&R shop in Monroe about 6 months ago. I was told that my Jeep could be repaired, and that the cost would be about 2500 dollars and that I would be updated throughout the process. Months passed and I never heard a word about my Jeep. When I called to check on it, I was told that it was not finished and that they were still working on it. Last week, I got a call saying that the body shop had been bought out and that I needed to pick up my Jeep within the week or it would be towed to storage. I was also told that over the 6 months that my Jeep was at the body shop, that only 700 dollars worth of repairs had been made and that if I wanted a new Hood that they had ordered, that my total bill would be 1100. Today, I went to pick up my Jeep and was completely disatisfied with the results. Not only were the repairs unfinished, but I found that my center console had been damaged during the repair process, and no had bothered to tell me. My roll bar was unbolted, and the back seat seat belt is now broken. None of these things were broken when I took my Jeep to the shop. 6 months was more than enough time to repair my vehicle, and not only did I have to pay 1100 dollars but my vehicle is not even repaired. The repairs that were done, were surely not worth what I had to pay.
Everyone was fantastic and my car looks great
Very pleased with the repair. Great attention to detail and paint matches well with the rest of the car.
They are wonderful people !!!
I was extremely pleased with my experience! The people I dealt with were friendly, polite, and helpful, as well as very knowledgeable. I would recommend this body shop to anyone!
2nd time I have used B&R Monroe and great job.
After the repairs, I could not see where the deer hit me. It was as it never happened.
The lady at the Service desk was very professional. She make me feel welcome although I came in at closing time to pick up my car. Thank you for a job "well done".
R D Cravens
look like it just came out of the factory really really looks good
I was a bit disappointed in the amount of time it took to repair my car and was unhappy about taking a trip to the shop after being told it was ready and then finding out that it wasn't ready once I got there to pick it up. The actual repairs were fine but the car did seem to ride a little rougher once I got it back. As far as overall repair and service, I would suggest this body shop to friends and family
The overall experience was fantastic and they had my car ready almost a week before they originally hoped. Kim was great at answering questions and explaining the process. The text message alerts about your cars process is also a great way to keep customers in the loop. I will recommend them to anyone else I know needing body work. It was great to have the process be pain free!
I was very pleased with the work done on my Jeep.
Thank you for handling all the insurance issues and the rental car.
The work is excellent. A perfect paint job done. It matches perfect. Can't even tell rhat rd he car was damaged. Thanks for a job well done.
Great customer service and a job well done on getting my car fixed to the condition I bought it in! If I ever have another problem in the future, B&R will be the place I go!
I am very satisfied with the service that I received and the daily updates on the progress of repairing my vehicle. I would highly recommend B & R Body Shop.
Loved that you kept me informed of progress with texts. Great experience!
They did a fantastic job! Very satisfied.
Very courteous very prompt work looks great
The body job was great; however, I was very disappointed that the interior of my car was covered with dust and dirt from the work that was done. It took me 30 minutes to wipe everything done and attempt to clean my seats and rugs.
The work was done in a timely manner & my vehicle looks as good as new! Appreciated the text updates to let me know the status!
I've like to say that these guys do great work, I wouldn't take my car anywhere else this team is the best
A great job!! Thanks very much. Will always recommend B&R body shop.
You guys did a great job on my Kia. Thank you very much!
B&R always. All great 200
When I drop the car off they were great. B and R had my car back to me pretty quick. The repair look great so far. But when I picked the car up I expected to have a employee show me the car and the repairs that had been made. I have been to other shops they have always done this. Other than that everything great.
Very courteous and helpful folks.
It was a great experience that took the headache out of getting repairs done. Kimberly was great and always smiling and Jason and his team took great care of my property. It was great to find a honest trustworthy team!!!
Grated work. A good job. Thanks.
Everyone was very friendly and helpful. A good experience. We will refer our friends.
You guys did any awesome job
Damaged emblem was not replaced with the grill. I was told a new one would be ordered and installed next week,
Everyone was so nice. My car looks perfect & it was ready early.
As a recent transplant to Monroe, I had no experience with a local Monroe body shop. I think it's safe to say that I have found my go to shop. Jason was very professional and kept me posted from start to finish, even arranging for a rental car. The work performed seems to be flawless and deserves 5 stars.
B&R body shop did a great job repairing my auto and did it in a acceptable time frame
B&R did a wonderful job, kept me fully informed, and delivered the car on time. I'd highly recommend them!
Very courteous staff. Jason Keziah was very polite & made sure my car was fixed & it was ready when he said it would be. When I went to pick it up I was very satisfied with the job they did & my car was washed & cleaned up for me. I would highly recommend B & R Bodyshoo & Jason Keziah to everyone needing estimates & work done
From the first day I received the estimate, B & R provided outstanding service. The receptionist and the manager Jason are great. They were always pleasant to speak with and kept me updated on the status of my vehicle. They took time to explain the process and ensured I understood the work and warranty. I gladly recommend everyone in need of repairs to take their vehicle to this outstanding shop. My car looks like it just came off of the showroom floor. Excellent job.
You guys did a great job keep up the good work.... Im one happy coustmer
though my truck was totaled I was more then pleased by the service from keeping me updated to the very warm and friendly receptionist. I will recommend B&R to my friends & family thank you
Great service and very nice people!
I love how updated I was via the text message feature. I thank Jason and the entire team! I thank you for having my car back to me looking like new!! It's amazing how unbelievable she looks! I will be referring all my friends to you. Thanks again!!
Very professional and courteous, both the mechanics and customer service. This is my second time using B & R Body Shop and have been pleased both times. Thanks!
I was told the car was ready. Went to pick it up. The paint was noticibly messed up. It has to be repainted.
Vehicle Make : Volkswagen
I am happy with the process unless something unforeseen comes up I don't know of anything that needs to be changed. Thanks.
Communication was a little difficult with the front desk. However, they did an excellent job on the car and finished very quickly.
Good communication during the process. Very easy to work with
Fast, courteous...Kim Polk was so helpful. I had just been in a car wreck and she was so sweet and kind.
Repair took way too long. 2 weeks. And I had to rent a car for an extra day costing me another 50 bucks. I believe replacing my wheel was not necessary and they were milking the insurance company.
Great friendly people that cater to the needs of their customers. Love B&R monroe!
I love how I was constantly updated on what was done and being done to my vehicle.. The women at the service were very professional and answered any questions I had
I am very pleased with B & R Monroe. The staff was professional, friendly, and went out of their way to make sure I was taken care of! I will definitely recommend them to others. I also really liked the text updates. Thank you Kimberly and Jason!
Everything was outstanding from the estimate to giving you the keys for the rental car. outstanding, thank you.
The is running great & looks awesome! They were always friendly when I had a question.
Very friendly and super quick to get me my car back.
Fantastic job! He exceeded my expectations and really took the time to make sure my car was in the best shape. I also appreciated the text message updates during the repair process. I would definitely bring my car back to Jason for my repair needs. He put me at ease and was so personable! Thanks for taking such great care of my car!
They did a fantastic job, and quickly. Even washed my car. I was very happy with the service!
Just keep up the good work
Quality service! Thank you!
They were wonderful to work with.
The B & R Body Shop team did an excellent job all around. From customer service to the repair, all service was great and we'll appreciated.
Thank you for the terrific work completed on the 2003 Honda.
I was surprised that the logo/ reinforced sticker on the back bumper of my car was not put back on when the repairs were completed. I was not happy with the dirty interior- grease on the back seat and on the seat belt and side panel were the driver's seat belt was. As well as dried mud in the interior. Overall, my car runs well, for that I'm grateful.
You guys do a excellent job , keep it up ! I would recommend this shop to everybody that needs a collision repair .
Thad did a great job updating me on the process of my car while being repaired.
Great job. Very afforable. My car like brand new. Thanks guys
Management should keep work on vehicles going in the order they come in. Allowing new damaged vehicles to delay the work on ones already in process can confuse customers and is bound to increase the stress of your workers.
This is my 2nd time to use you folks for repairs. I could not be more pleased with the experiences. Customer service is friendly, knowledgeable, & helpful. The workmanship is superb!
Went beyond what I felt was normal to make sure I was a satisfied customer
Jason and Todd are absolutely wonderful to work with. I have never experienced such reassuring service during such a stressful experience. I will make every effort to steer any repairs for myself and my friends to these guys because of their quality service and commitment. B and R should appreciate their commitment as well..it gives you a good name.
Feel free to contact me if you like.
Thanks for getting me home and vacuuming csr
Very impressed with how well they did the work and were so helpful. My daughter is at college there which is 3 hrs from us and you guys helped her and made her feel comfortable about the whole learning experience about insurance, rental cards etc. that you so much!
Thank you so much for not only replacing my bumper, but for going that xtra mile and cleaning my truck inside and out. May God bless you all, and keep going that xtra mile, it doesn't go unnoticed.
Thanks for your always excellent service!
Never had a bad experience with B&R !! Love knowing that my car is well taken care of and that the work is always top of the line. Will always keep my auto body buisness with B&R in Monroe !
Thanks for keeping us up to date in the progress of the repairs.
You guys are awesome!! We really appreciate yall!!:-)
They were friendly and helpful with the whole process; they kept me updated through the week of the repair and finished it on time. It was a smooth repair experience.
In all my experiences through the years with B&R, I have always been totally satisfied with their quality of work. I highly recommend them.
It was done on time and under budget. Thad was polite and professional. Great job!
Jason and Autumn are THE most fantastic people you could ever hope to take care of your car. Trust them completely to do a wonderful job. Love you guys!!!
Very professional and exceptional communication.
Jason took care of my needs with outstanding professional care anybody could ask for. I would highly recommend him and his staff to anyone who needs auto body repair. Outstanding results, thank you for all you did for me.
I am so pleased with B&R...I was amazed at how quick I got my car back. If I ever need body work on my car I always take it to this body shop. Jason is so nice and friendly. He really works hard at helping his customers to be happy and not just with me...I have watched him with other customers as well. He has made me a return customer for sure...thank you, Lisa Bsnks
I loved the email I received on my updates the people were very nice one gentleman especially Jason Kaiser he was very helpful when I picked my vehicle up on January 8 some people just stick in your mind and he's one them. So far everything looks great thanks
Completely satisified will recommend to family and friends
Excellent job, it looks brand new. Thank you very much for a job well done.
It was a great experience.
The repair didn't take as long
as they thought it might.
Great communicators, great looking job!
By far the best service I ve ever gotten from a body shop. All my business in the future will go to them.
very good job I'm well please Leonard Shirlen
We trust Jason completely!! The quality of work he oversees is beyond compare.
Yall do great work keep it up if I need anymore body work done I will come back to u guys for sure keep up the great work