We have used B-Line in the past so this was our first experience with Caliber Collision. We were quite pleased with the level of service, in particular, Nicole Rachuy. She is an excellent representative for Caliber and was very focused on customer satisfaction. She went over and above to make sure everything was executed with the highest degree of satisfaction. All in all it was a very positive experience. Thank you!
The staff was friendly and regularly updated me on the work that was being done!
Justin is amazing. His customer service skills are superb.
Close communication, worked with my insurance company to ensure everything was handled without inconveniencing me, good job guys!
Chris took care of everything starting from the day one I dropped off the car. He was very careful with his work and didn't forget to update the progress of the repair every day and car was delivered as scheduled.
Car was done earlier than expected. Staff are friendly
The staff was very efficient and kept me updating the entire time.
Chris got my part ordered quickly, then to the shop, painted, and put on.
I appreciated the consistent updates via phone calls and emails.
Great job getting my car back in excellent condition relatively quickly.
You guys are amzing and efficient
A little expensive for a middle class person but quality of job & customer treatment is excellent.
I was in no hurry to have the repair done. I was told it would be 2 day repair. Even 3 days was ok. I was sent an emai, that stated my car was in the process of being painted. When my husband called 6 hrs later, the paint had not even been started. Thus now a 4 day repair. As usual the quality is excellent Be honest with delays and work on your scheduling. If I had bee to.d that you were overbooked I would have gladly schedu,ed later. 4 days for a scratch is excessive
The service was fast, and everyone there were professional and courteous. 10 out of 10!
Justin went above and beyond to make this process as painless as possible.
Great job well done.Thank you Chris for all the updates and the time of date it was promised. Awesome job Caliber Collision.
Maybe next time don't tell me it gonna be done one day and then not call back till the next morning. A check in would be nice.
Great service and repair quality...
Good job. reliable. I will recommend to my friends.
Vehicle Make : Volkswagen
Everyone was very courteous, helpful and thorough. I appreciated the timely communication and updates on the progress of repairs.
Fast , good comunication, very clean work
Were verry happy to get back the car and were really happy for your service
Chris was just amazing, he was very patient and thorough when explaining work being done on my car. He sent regular updates on progress for which I am very appreciative. Thank you Chris!
I will recommend Caliber and Chris to my friends and colleagues.
Caliber Collision provided me excellent service and made this stressful process so much easier and smoother for me. Thank you to especially Viet, for helping me and being so prompt with updating me with my repair process. I appreciate the time and help from him.
You guys did what you promised - on time and with courtesy. My car looks great - thank you.
Completely happy with the work that was done to my car. Looks great. Thank you for a job well done
Courtesy & excellent customer service
10 good jop thanks Viet good
Good communication throughout repair
Although the repair took longer than expected I was kept appraised of everything, reason why it was taking longer, steps that were being taken, and always had an updated estimate on completion.
Chris is very helpful and keeps me up to date on my repairs! Would definitely recommend caliber to my friends and family!
It's a good experience. The staffs of this body shop are very nice. Work progress faster than expected. Thank you .
this is the best auto shop that I ever experienced . top notch, I will recommend caliber to any one who needs auto repair.
You guys are best. Completely satisfied with service 10/10.
Justin took great care of me and called me frequently with updates. He was professional and took the time to explain everything to me along the way. Very happy.
Customer service was excellent, I loved the continual updates, and my car was done earlier than expected!
I'm happy with you guys job you guys are very professional, thank you for all your hard work.
Very good service, thank you Justin and team!
Friendly, on time, no surprises and complete follow through to ensure the repairs are done right
Even taking the time to clear up clerical errors on the side of the insurance company.
I was happy with the car fixing - service provided. However, I wasn't happy with the way the first person I met at Caliber Mountain View didn't fulfill her promise. I was told my car would start being fixed on Dec 22nd and services only started on Dec 27th. Had I known that would happen, I would have taken the car myself to San Jose on that day instead of leaving it behind on the 21st.
Great team to work with. BEAUTIFUL work!
Beautiful job! Wonderful people to work with. Made things very easy to drop off and pick up with assisting with the rental. Definitely will use them again if I need any repairs in the future
I'm happy with the results. I was okay with it taking as long as it did. I'd much rather have the job done right, than having it rushed to meet a deadline.
Our Rep Justin was outstanding! Kept us updated on the status of our repairs and made sure the job was done to perfection! I'll recommend Caliber to all my friends!
The process was painless. I appreciated the progress reports. Office staff efficient. Chris made it easy.
No. My car was in your body shop for 14 days - repairing 2200.00 worth of damage. In addition I had a 468.30 rental car bill for those 14 days which I had to pay.
Everyone was very helpful, knowledgeable, professional, & WONDERFUL! They took good care of me & made it a nice experience.
I will definitely recommend Caliber Collision to everyone!
I was completely satisfied with your services, especially Vaul and Justin. They provided excellent care and services. Thx
I think the staff at Caliper body shop were very professional.
Justin gives great customer service! Work was well done.
Commicated everything clearly. Repaired was completed at the time promised.
Staff was friendly and helpful.
Very thorough work and regular updates. Really eased my anxiety about getting my car back in its good state. Hats off guys
Staff was efficient and friendly.
Thank you so much! It was a great and easy experience working with you guys! I truly appreciate the flexibility with my crazy schedule and that you went the extra step to drop my car off to my work!
Outstanding customer service on all levels from receptionist on up!
Your Service was Great. Thank you.
The team at Caliber on Patterson in San Jose did a great job on my Toyota Prius. Not only was the paint matched perfectly (and pearl is hard to match), the manager Justin met with me to go over the car with a fine tooth comb to ensure my complete satisfaction. I will definitely return.
The process was smooth and easy. You guys gave a timeline estimate and weren't far off from it; while also giving updates on what's going on. The work seems completely like new and so far I have not found any flaws. Keep doing what you're doing because I can't think of anything I'd change.
Thanks caliber crew,
Bob was very helpful and kept me updated the whole time. The car looks like it's fresh off the dealership lot. I ended up moving a few towns over while the car was repaired, and they did everything they could to help keep it convenient for me to pick up the car.
Jose is very courteous and able to explain to me about the repair process in simple and easy understand term.
It will be nice if I can schedule to pick-up my vehicle through the web site.
Vehicle Make : Volkswagen
Prompt repair and great updates along the way. Friendly staff. Nice quality repair.
Vehicle Make : Volkswagen
I am very happy with my car!
I enjoyed working with your company; all went smooth.
Had a great experience - from start to finish. Vehicle looks like new, I appreciate all of your hard work and thank you again for all the effort and maintaining communication throughout the process!
I would give Caliber 5 stars for excellent customer service. My service estimator
Robert Cahill was extremely helpful and efficient. The repair was done on time and the daily communication from Caliber was much appreciated. My car looks great and I would highly recommend Caliber as a repair service. Job well done!
Really, really beautifull job !! Thanks
I received excellent service from the Caliber Collision center and the car looks really good after the repairs.
There were multiple delays in getting my car. I originally left it with Caliber with 6 business days (total of 11 calendar days) to do the repair, which should have been more than adequate and I was told would be no problem. I received an email notification that it was finished on time, only to have it twice more delayed over the next 3 days. The CSR also suggested additional work be done to the car AFTER it was already supposed to have been finished, which seemed strange.
Everyone at the shop was wonderful and accommodating. Jose and co did a wonderful job of fixing up my car to the way it was before the accident. Quality work for sure!
The paint job began peeling back after one year. It is still peeling. I took it to another shop and they said this is common when a sealant (primer) is not applied to the rubber portion of the bumper.
Justin does a great job for Caliber.
I'm very satisfied with the work done and excellent customer service I will definitely use this repair shop in the future if needed.
Staff was curtous and friendly! If anything in the future I would return back knowing my car will be perfect again. Thank you Caliber Collision.
Jose was great, as always. Margaret at the front desk is also a joy. Great people! Thank you!
The Manager, Justin Bliss, did an excellent job on the customer service of my warranty re-paint. He kept me informed as the job progressed and made sure the completed work was perfect. I am deeply appreciative.
Everything was quick and explained. Car is new and clean.
Chris and Bob were very helpful.
Over-all, Jose **** was awesome from starting to end. He showed great customer service experience. The finished job on my car was excellent. It looks like I never had an accident. My car looks like when I first drove it out the dealership. I am very happy with Caliber Collision and would recommend them to anyone. Thank you Jose **** and Caliber Collision.
Jose was very warm and courteous. Very willing to help when I came in once in between also to get the bumper fixed as stopgap
Vehicle Make : Volkswagen
From start to finish, Calliber was a class act.
Everything was organized and well explained.
The staff were very friendly . Throughout the repair, progress
notes were provided. Couldn't have been better.
Great group of people!
Front lady is very welcoming and helpful. Reciving text how the processs was going it was great, just I would like to recieve more updates.
Everything was fine. The updates were helpful.
Jose was very friendly and informative and kept me in the loop about my car. Work well done. Loved that the car was washed and cleaned upon delivery.
****) Service way to slow. 2) Delays in repair schedule for a small job unacceptable. 3) keeping commitment to given estimate important.
Excellent ! Caliber Collision is Awesome !
Jose was extremely helpful and professional. He answered my questions and kept me posted on the repairs. The repairs were completely early and I am happy with the results.
Repar took twice as long as I was quoted, but looks good as new, so that extra two weeks is forgiven!
Jose **** Dominguez did an excellent job keeping me informed -- however this repair effort took over a month to complete -- some parts at first were claimed not available but my insurance claims adjuster was able to find them in Denver CO. -- Caliber could use a better search tool to find replacement parts.
Ryan and his team were excellent!
My overall experience has been fantastic and beyond belief. Chris, our Service Advisor, was very professional and handled my repair work extremely well. He sent me regular updates, called me when the car was ready and texted me as well to make sure i got the the message. This is truly great customer service and will always look for Caliber for any future body work or repairs. Thank you, Chris.
Front desk staff were very cordial and professional too, they completed the paper work quickly.
Great repair everything looks great. Would have liked to receive better updates on car status and repaired parts. Led fog light I had installed were and replaced without letting me know
Impressed from the start. Exceeded my expectations. They were very professional and friendly. Did an excellent job; I was always informed about their progress and my car looked new. One of their drivers even picked me up from my home when it was done. I will definitely recommend them whenever I have the chance.
Ryan and his staff are excellent!
They were professional and notified me of what was happening as my car was being repaired. It looks just perfect! Excellent people to work with!
Ryan and his team did an outstanding job. We have been a client of B-Line for many years and were pleased to know that Ryan and his team all stayed on board when the company migrated over to Caliber. The workmanship and customer service offered by Ryan and his team are excellent - we would not take any of our cars elsewhere and we refer many of our friends to this facility.
Very informative with the updates. Delivered my vehicle on time and very clean.
The repair of my vehicle was completely painless and extremely fast. It was very well done. We couldn't tell that we ever had an accident. We were kept in the loop at all stages of the process and the employees were easily accessable for any questions. I am 100% satisfied and will definitely recommend caliber collision to anyone I can.
I like the crew they got it right on my mopar orange R/T Challenger.
Thank you Ryan & Jose for all your help with my car repair and for making it look like a new car! I really appreciate all that you've done for me. Thanks again for an outstanding job & service on my Acura.
They did a really nice job cleaning my car which was unexpected. Also I appreciated he update
Your employee, Hieu To, was professional from the start. He kept us informed and promised everything he guarantee. He was easy to communicate with and was straight forward. I always appreciate this quality because we have had bad experiences in the past with body shops. This is definitely a business I will highly recommend. Again thank you Hieu for your care and 100% assistance. You were pleasure!!! Liz & Ed
They did a terrific job and in a timely manner!
Everyone seemed friendly & focused on customer satisfaction.
Pilar up front was pleasant, Jose arranged for a ride for me, and Hieusaid he would correct something in my car that wasn't right.
I just got my rear bumper fixed. I'm very satisfied with the service.
I would recommend others to use Caliber.
I like the updates given to me during the week.
The work looks great on my BMW 328i. Ryan Oka was very good in explaining the work being done. The job was definitely well done!
Great job. The car looks perfect
Our experience with Caliber Collision was great. Our associate Ryan was very helpful throughout the process and kept us updated as the care was being fixed. He made sure the car was in working order before letting us take the car off the lot.
Mike was really great. Took us through step by step and kept us updated on what was happening.
Excellent work from B-line as always since I first used you in 1999. Hope switching to Caliber ownership doesn't change that!
Jose is the best thing since sliced bread. I trust him and appreciate his candor honesty and reliability!!!!!!
We have used B-Line for 4 or 5 jobs on both our BMW and Volvo and had good outcomes. The shop was in transition from B-Line to Caliber during this repair on my Chevy. Things were not as smooth as they could have been, as it seemed that everything was unfamiliar to a new staff, which is somewhat understandable. I can overlook that, but my Chevy is white and the new bumper has a poor color match. The bumper is a brighter shade of white than the rest of the vehicle. I had several people look at it and all have seen the color difference. B-Line was known for their expert body work and superb color matching, which was especially good, even on metallic colors. If I can see the difference in this basic Chevy white, and other non-skilled folks have also, then why was this good enough to make it out of the shop? Close enough for government work, I guess. The light was not good, as it was late in the day when I picked up the vehicle, or I would have mentioned this then. Still, my opinion can only be that the new Caliber Collision doesn't perform as well as B-Line.
This is my third trip to B Line, now caliber. Ryan is great and a large reason I return
Thank you for your professionalism. Your email and phone updates were much appreciated!
a few minor details to be addressed, but overall, a very good job.