Your Manager Rick Price is very knowledgeable. He was receptive to my needs and developed a plan to handle them. I agreed with his recomendations . It was good to feel well taken care of. As it turned out , what a overall great experience doing business with Service King. I will return and recommend my friends and family to ask for Rick by name. A Big Thanks to him and his team!
Vehicle Make : Mini Cooper
The job at Service King authorized by Insurance included only the replacement of one rear view mirrors. I wanted to the casings for all 3 of my rearview mirrors changed and I brought them in and the guys at the Service King swap the two other ones out also wirh no extra charge. I really appreciated the extra touch.
Tucker Creamer is a good person and a true professional working for this company. Optimal Service and courteous treatment. Thank you.
Outstanding service, detail oriented staff, excellent workmanship and great warranty. I will be back.
Add-on work was forgotten regarding the back bumper but I understand how that can happen. Your staff was very thorough in helping me clearup my confusion about how to make sure the interior lights were off after forgetting how since I didn't have the car for over a week. I really appreciate Service King taking the time to find the replacement hood. But I also appreciate that more work was done, like the roof, which I wasn't expecting.
I've sent a letter to your manager????
Too many delays. Told 3 weeks. I believe it took 5.
Kept receiving texts saying Wednesday has changed to Friday, Friday has been changed to Wednesday.
Really friendly service and the repairs look great. Thanks to everyone involved in getting me back on the road.
Everyone was extremely nice and helpful!
The repairs were done sooner than expected and my car looks perfect!
Like brand new!
Thanks for taking care of my car and keeping me on the loop on all the details I will recommend your company in the future
Very good service!.Thank you for your help!
Service king did an outstanding job with my BMW even with the issues we had with ussa. The work done and the customer service were way above oar. I will absolutely come back for future services.
Everyone was extremely helpful, and my car was serviced quickly! Will come back in the future!
Everyone was very helpful. Rick was especially helpful and very pleasant & kind. Marlene also was excellent giving us directions to your place when we got lost. Excellent service!!!
Everyone was friendly and kept me informed through that process.
Excellent service and communication. Thank you!
Very pleasant experience. The staff was friendly and prompt, the text updates kept me informed about the status and I got the car back better than I gave it. Thank you.
Vehicle Make : Volkswagen
Amazing job! Thank you so much Service King for making my car look amazing and making the process super easy. A huge huge shout out to Tucker and Rick! You made my day with the fast service! Thanks again, Tucker!!
Always helpful, got my car done so quick and made sure to follow up with me during the entire process. They are a great company.
It was great service. I never seen, they did good job. My car it looks brand new. I love it.
Car still smells like some chemical fumes weeks later.
You said one question. Yes I'm happy, the guys did what they said they would do in a timely fashion. Fix your **** text messages. You said my truck wouldn't be done until the 17th. A far cry from when it was actually. Love the shop. Dislike your automated text messages. Work on it!
They did a great and thorough job in a timely manner. I will use them again in the future!
Very friendly staff!!! They accommodated my tight schedule and did a great job. Bonus points for taking the time to wash and vacuum a large van inside and out!!
Looks like a new car! Very satisfied!
The staff was friendly...the follow up calls and text messages were on time... They went above and beyond to help me. They exceeded my expectations when it came to service and repair. Thank you Service King!!!
Great job, my car looks much better than the day I took it in, the team was very helpful and even finished my car before the expected date. Appreciate everything shout out to Tucker and team! Alvarado Canyon Road Service King
Extreme pleased with the work done.
Great work fixing the scratches on my car! Also Tucker was very friendly and knowledgeable. Definitely will come back if I need future repairs done.
Tucker Creamer, Rick and front desk person were amazing!! Thanks for a pleasant experience in an unpleasant situation!!
Everything went so smoothly! I was particularly impressed that your team member went the extra mile to bring the car to me, as I had 2 sick children, AND returned my rental! I will definitely refer family and friends your way!!!! Thank you!!!
The repairs look so good you would think it was a new car when looking at the drivers side and it was ready a day early. Thanks for the hard work.
Our second visit in 6 weeks and customer service and quality of service was again top-notch.
Super friendly and professional people. Thank you for the quick and easy repair service. I recommend these people!
The service was professional throughout. I enjoyed being kept up to date on the progress of my car. If I need this type of service again or if anyone I know needs this type of service, Service King it will be! 10/10 service! Gold Star!
Excellence for ****give him a raise
Excellent repair work and customer service.
Very friendly and helpful staff. They gave me a ride from and to home
The service, professionalism, and just plain friendliness of the staff, won me over as soon as I walk through the door. I can not wait to tell my friends about this place.
Vehicle Make : Volkswagen
Everything was excellent from the customer service to the repair work done on our car! Thank you very much!
Work was excellent and customer service was top-notch. Tucker was very professional and pleasant to work with.
If Tucker wasn't my service rep, I would had a completely different experience.
Completely satisfied. Great people to work with. Very efficient. Car was done before promised date. Car looks great. Car is only 2 months old and Service King made it look new again. Will definitely recommend this company.
They did a tremendous job got my truck done and back to me ASAP and had great customer service
Vehicle Make : Volkswagen
Tucker was very helpful and informative every step of the way. I am completely satisfied and will tell everyone about my great experience at Setvice King Mission Valkey East. My car was even finished earlier than expected and looks brand new again.
Professional and friendly, efficient and fast. Awesome experience altogether, considering the circumstances (being hit by someone else and needing repairs). Would definitely return.
Fixed my bumper but also redid my stripes at the cost of the person who crashed into me. Sweet!!
We appreciate the time and efforts put into the repair of the volt the compassion of Tucker with his understanding of the sensitivity to the accident was greatly appreciated
The work done to our truck was quick and most importantly, excellent! Thank you, Service King!!!
Perfect service and an amazing experience!
Excellent job, great customer service, and a timely repair. I cannot say enough positive things about my experience and will definitely use them in the future as well as recommend them to friends and coworkers.
Thank you for all your help! You helped make a very bad situation into a positive experience!
Just want to give Tucker my personal thanks
Tucker was awesome and went above and beyond our expectations. We are very satisfied with the repair and will consider Service King for future repairs.
They went above and beyond keeping me informed, explaining what they'd repaired, and helping me unload my rental car and put my stuff back into my car. They even offered to call my insurance company to let them know I had to pay my deductible, so I'd get it back timely. Awesome!
You did a great job! We are grateful for all you have done for us!
Repairs were perfect and finished before promised.
The service was fantastic. The repair was perfect.
There was only one problem and the manager is well aware of it.
The vehicle looked very nice !! Good job
Thank yuo so much good job well done
Rick and his team were prompt, attentive and professional. It was the best body shop experience I've ever had. Everyone was knowledgeable and a pleasure to work with. I will be sure to refer service king and this location without reservation.
Tucker did a very thorough job keeping me informed and involved throughout the whole repair. I was very impressed with the way you guys handled everything and I'll definitely be back.
Thank You for your care. What a treat - a restored "like new" vehicle.
They did a great job, and I was surprised at how much better my car looks.
I felt like I was very well taken care of at QualTech. I appreciate that everything was explained to me clearly and that the paperwork was done in such a detailed fashion. Everyone I spoke with, from the person who greeted me behind the desk, to Rigo, who wrote up my paperwork and explained the process to me, was gracious, kind and VERY customer service-oriented. I also especially liked that both Rigo and the woman behind the counter told me that if there was anything I was unhappy with to please contact QualTech so that they could make it right. As far as I'm concerned, your customer service was SPECTACULAR, and I clearly communicated that on the survey I sent in to Farmers. I will definitely use QualTech again whenever I need bodywork done on my car, and will recommend you to others.
Overall excellent quality of work, thoroughness, craftmanship, and attention to detail. The complete disappearance of all the collision damage was amazing and definitely beyond expectation. The quality of the paint job was also superb. Could use a little improvement in post-cleanup process or preventing dust particles from entering interior compartments or wiping down afterwards, making sure to leave no excess paint splatter on glass windows, and putting back pare tire, manuals, and components back to the way customers had it arranged maybe by comparing before and after photos of interior arrangements might help or allocating more time for post-repair work to be completed more thoroughly. Overall, very satisfied with the repairs. Thank you very much for all the hard work and thoughtfulness in this process.
Fast, polite, and great quality repairs.
Rigo was amazing! Very nice, very understanding, and always had great communication with me about the status of my car. Hopefully I won't ever need it again, but I would definitely bring my car back to you and Rigo if I ever need any more body work! Thanks again!
Qualtech staff did a great job on my car. Returned it all clean and even polished the front headlights. Great job!
Thank you for washing my car! Nice touch.
Excellent service! Very impressive.
They took longer then they promised so they rented me a rental car which allows me to take care of Business, and they went the extra mile to make sure that everything was done wright by covering thing that my insurance would not cover,
I am very happy with the outcome and would give you 5 star and recommend them to everyone.
Congratulations on a job well done
Oscar is a great asset to your collision center. He was very attentive to my needs and answered all questions asked. Additionally, the receptionist very professional and courteous. Hopefully, I won't need you to repair for another collision, but if so, I will definitely request your assistance.
The service and professionalism of the service I received was unbelievable beyond compare of any service I have ever received.
The work is the best I have ever seen. Way above my expectations!
Thank you Oscar and Qualtec you made a very unpleasant experience for me turn into a blessing and restored my faith in what customer service and quality of a job well done is an should be all about.
Excellent service and superior workmanship!
Did an excellent job and keep us up to date of the progress. All the staff are friendly and helpful.
Thank you great job I will pass your number to anybody who needs it
Communications is key. I think the customer should be informed about everything, good and bad, that is going in with there car.
They made the process very easy. Oscar went the extra mile to make sure i got
My truck on time