Vehicle Make : Mazda
Had a friend back into my car in their driveway. Their insurance gave me a list and I picked Penske Collision. After the estimate, Mark the service manager, also suggested I use my insurance to repair hail damage while the car was in. As far as I could see the hail damage was minimal. I declined. The repair took longer than said on the estimate- 3 weeks rather than the 1 on the estimate. I picked up the car and got home and then I started to notice things. Molding around the repaired door was off track. The seats were dirty in the area where work was done. The door didn't close just right. A cover for the fixing of a roof rack had come off. I took the car back and Mark immediately cleaned the seats and fixed the molding. He promised me he would order a new cover/cap for the roof rack. A month later nothing from them. Their paint job and repair work look good. The problem was the details. I will give two stars and probably look next time for another body shop.
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