Constantly updated with repair. This is a plus. Caliber employees strived for perfect service. Great service.
Vehicle Make : Mini Cooper
Amazing staff! Everyone was extremely helpful, and went above and beyond! The text messages to let me know the progress of my vehicle's repair was great. They finished right on schedule. I recommend Caliber Collison (Walnut) to anyone.
Very well run business, very accommodating, friendly, & love the text updates. Nice that Enterprise Car Rental is next door.
Lupe was great! Friendly attitude and very professional
Everyone did a great job, I was very satisfied with my experience. Great job!
I was very pleased with how fast your shop picked up my vehicle. I appreciate that the service guy offered to drop my car off for me. Very friendly staff and always available to answer my questions
Staff always helpful, friendly and kept me up to date as to the progress of the repairs. Work looks to be fantastic.
Everyone was very helpful and customer service was excellent
Overall 10 out of 10! Great service really appreciate:)
Love the service, everyone was extremely helpful and classy.
Our repair was handled expertly and quickly, and everyone that handled our process was friendly and showed that they cared about doing a good job and keeping us happy and stress-free
George, Lupe, and Tina were great. I'm very pleased with the result and that I got my car after 2 days as estimated.
The shield on the nose of the front (right side)end didn't get replaced.It needs to be done.the mechanic said it wasn't. Covered
They did a great job! Very satisfied, very nice staff.
Very pleased with customer service, repairs and all aspects of the experience.
Will refer Calliber to others
I am incredibly pleased and impressed with Caliber Collision -Walnut. My vehicle is not new (16 yrs old) and it and I were treated with such professionalism and courtesy. My representative, George kept me informed every step of the process. I didn't expect my car to be ready so quickly either! The workmanship and customer service I received are top notch A!
I will undoubtedly recommend Caliber Collision to my family and friends! Way to go!
Caliber Collision was recommended to me by a family member because of their great service. I was similarly pleased. The car was completed on time and looked like New when I got it back. Would rather not get into an accident again, but if I did, this is the ship I'd like to take care of me.
Staff was helpful & friendly. My repair was done quicker than expected. I will refer caliber collision.
We had a great experience
Thank you for plenty of updates and making sure all the details were cared for!
Great service every one there was ready to help. J
help you as you enter the lobby. Josh was
outstanding and I had a great experience
I really liked the updates on my phone.
Thank you guys.
Very professional and knowledgeable technician (advisor )
As well as the front desk staff providing great and
Thoughtful service to help me contact car rental
Not much to say ok only that everything was done so professional. From beginning to end.
Thanks to Brian for his quick responses to my calls. Thanks again Caliber Collision!
George did an amazing job. Very professional and thorough. And the car came out great. Would definitely recommend Caliber and George! ????
They provided excellent service.
Completely satisfied in the service and overall professionalism of the staff.
This was my 2nd experience and am fully satisfied.
Thank youThank you ! Great service !
5 Star Service thanks guys.
Nice friendly staff and fast efficient service.
The use of texting to manage messages is great and shows a desire to stay in touch by informing the customer. Will was great to work with as well as Martina. They stayed on time lines and provided great results in the repair.
Brian was very professional and curteous. He updated me with status daily. I would recomend this place.
I am a returing customer, and i have to say ...I've got an excellent service from George Barillas, thank you!
Excellent work. Very professional period thank you very much
Josh was very helpful towards the repairs on my vehicle. Josh always kept me updated on the status on my vehicle and was very honest with me. The whole staff at caliber collision was excellent! Very satisfied.
Very satisfied with everything
I worked with services advisor Bob Coleman and he did an excellent job of giving me an appraisal keeping me updated on what was going on and delivered my automobile back to me I had of schedule. I would recommend caliber collision to all my friends ????????
I have a wonderful experience with caliber Collision, employees are very knowledgeable not onlythat the schedule completion of repair was done early as schedule, job well done Brian! Would like to rate this experience as 10 being the highest.
Nice, with professional manner
You guys and girls are awesome!
This was a very good experience. Everying that i was told was accurate and i would recommend callibur collision to all my friends and family!
Thank you Will and the rest of the crew for finishing my car so quickly. I appreciate you for cleaning the inside too. It looks great on the outside and inside.
Everyone was super friendly and helpful
Overall very satisfied with the work. Kept me informed with the work being done to my truck. Very professional thank you!!
I had a great experience overall. From Lupe at the front desk to George Barillas as my service advisor, I was very impressed on how I was treated and how everything was explained. I especially appreciated the daily status text messages I got on my cell phone.
Thanks for making this repair experience as painless as possible.
Jose was very helpful. So was Cindy.
Excellent professional service
George and Tina were great and got my car done 2 days early too!
Great job all around. Mike and Jose were awesome. Thanks for all your hardwork!
Finished work a week ahead of time. Car, beautiful like before accident. Thank you so much!
All workers were friendly and helpful. The paint job was finished a week early than expected and I was constantly informed on what was happening. If I ever need my car to be fixed again I would go here again
I would like to thank Jose again for going out of his way to make sure I was informed about every detail on my car. I would definitely recommend him to my friends and family.
I get text and phone call all the time to let me know the status of my vehicle. They have also completed the repair ahead of the time promised
Excellent job , happy to take my vehicle here.
My car looks great and was ready well ahead of schedule! Jose was great at walking me through the completed repairs and keeping me updated through the process via phone call even though I was getting the text messages. I was very impressed that you guys not only repairs my car but the inside was cleaned and vacuumed! That was greatly appreciated! Such great service! Thanks a bunch!
Excellent service and quick turnaround. Well done
Excellent communication and customer service.
Great communication about timing!
Jose provided the most excellent customer service. Very satisfied with the work done on my car
Thank you for your help. Quality job by your technicians. One small thing about your notification system. It worked a little faster than your service rep. Jose still did a great job.
Bob was excellent with updating me about the car he really kept me in the loop. The car was done ahead of time and looks like nothing ever happend. I am really pleased with the outcome and will definitely recommend Caliber Collision to my friends and family. Once again thank you Bob and Caliber Collision !!
Done early and keep in touch with us everyday regarding the status of the car.
Excellent work! Fabulous customer service! Thanks a bunch!
Mike handled everything very well I was thankful for his assistance.
Mr. Jose and all team members were did a excellence job on my car. I give your guy A
George did a good job. The service was excellent ! My car was completely repaired faster than I expected.
Thank you !
George and Tina were great. Experience awesome from beginning to end
Exceeded my expectations!
Very professional, caring, and friendly. Kept me updated every step of the way
Thank you for fixing and cleaning my car!
Great communication and customer service. I felt comfortable and assured that my truck would be repaired properly when I left the shop. Ideally I never have to take a car after an accident but if I do I'm only going to Caliber. Lupe and George are awesome.
Once the parts were in the communication was great.
My experience with caliber collision was awesome! Most of my dealings were through Brian Estrada, my service advisor... he provided excellent customer care.... patience, concise answers, kept me posted with the progress, was available when I needed to talk with him, friendly and courteous, professional, and such a pleasure to deal with.. it is not often these days to find a good employee as him who represents your company well.. he's an outstanding employee!!!!
Also dealt with lupe and josh who also gave great service and contributed to the super experience at caliber collision..Yay!
Concerning the repair of my car.. I am very pleased with the outstanding results..
Your team did a superior job.. kudos to the many technicians behind the scenes too! i am so happy that I found your body shop to trust and do the repairs for my car.. with all the annoyances of being in an accident your team at caliber collision made it the best possible experience to recover!
I thank you all.. and I'm confident with such good service and results your company will continue to thrive! I will certainly recommend you to anyone who may need their car to be repaired..
Thank you all so very much.. you are an A in my book!
Thank you for a Great job , and will be seeing you soon Alfred
Excellent service and communication
In my haste I neglected giving a little tip t the young guy that delivered my car.
I'm truly satisfied with everything.
The staff was great. George kept me informed along the way which I appreciated.
I first like to say Bob Coleman is a very stand-up and respectable man. When you first introduce himself and Turk quotes of my vehicle he was very straightforward and didn't leave me in the dark about anything. The repair work was very fast and looked amazing when I first saw it I had no complaints at all with the way the car came out.
Simple and very quick. Thanks.
Bob Coleman did an outstanding job.
Also he kept me constantly informed about the status.
Everyone was extremely nice and professional from the front reception to my estimator Brian I'm beyond happy with the quality of work and how fast it was done in will definitely recommend to a family or friends thanks !!
Professional and friendly from customer service to the work done on our vehicle. Provided good communication with us. Thank you!
Jose was very professional and courteous.
I really appreciate the friendly service and overall concern for my satisfaction.
The service was really nice! I got a lot of updates along the way. Thank you.
Bob was wonderful. He is extremely professional and personable. He also delivered on his promises regarding obtaining quotes and completion date. I had a great experience.
Thanks for the service and the workmenship. We are very pleased with the repair results.
Vehicle Make : Volkswagen
Yes I am very satisfied.
Thank you so much I am completely satisfied! Brian did an outstanding job , very professional and kept me informed on the progress of my car! He is a keeper !
Mr.Esprada examed my car in a professional way and updated repair information to me. This is the best auto repair shop to go ! Thanks for the whole Caliber team.
Outstanding Service performance of Caliber Collision, Walnut.
The welcoming of the Front desk team ( Lupe and another lady) and their willingness to assist with the car repair paperwork and Rental car process was very helpful and greatly appreciated. George Barillas was called to help and asses the damage in my beloved Prius. He was very professional and kept me updated on the repairs of my car. I also received continuous text messages with the updates of the repairs. Mike Roth, General Manager also contributed with verifying and ofered to answer any question I had regarding this car repair process and walked me through the damage in the car and the time needs for the repairs. The attention to detail in the customer service, timing of repairs and the final result were just EXCEPTIONAL.
Thank you!!! and Happy Holidays.
Nothing complain, very good service
Fabulous all the way! George is wonderful! Thank you!!!
Excellent service n fast response.
I found the services received was very professional, courteous, and prompt.
Thanks to Josh & everyone who worked on my rogue. Job well done.
Vehicle Make : Volkswagen
I like that you kept me updated all the time. It really put me at ease about the whole repair problem. Thank you for your good work.
Great job by Caliber Collison
Josh was very professional and proficient in getting the van fixed. Amazing! Job well done! Appreciate the caring manner as well! A big thank you for getting my life back to normal in this aspect!
I will rate it 10. Bob was updating my car status every day to me. He represented his company provided best service to me. Thank you so much
Thanks to Josh & his manager for giving my car extra care!
Detail explanation of works need to do for the repair.
Frequently inform of the repair status.
Help return the rental car is a plus.
Very satisfied with the service!
Can't thank you enough super satisfied with the work you all put in to getting my car back to me in such a quick time frame.
Everything was great thank you
Caliber Collision has once again proved that they are ONLY THEIR own competition! If its upto me I'll give them 11/10 in each & every category of customerservice & overall satisfaction!!
They are highly experienced & knowledgeable with the best means & ways available in todays times to go that extra mile to make a customer happy. That's an excellent way to bring back customers!!! I'm a return customer & again gives them flying colors & heartiest kudus for a "job well-done"!!!!
Vehicle Make : Volkswagen
Josh did an amazing job with the repairs.
Lupe was also great in staying in contact and informing me of everything.
Great service and friendly staff
Unbeatable/incomparable service from day I walk into their office until the day I took my car back. Excellent.
Keep up the professional good work.
Work quickly done and satisfactory. Very accommodating to my needs, appreciate the attention. Well done- Thanks!
George was very friendly and very professional. The front office staff was courteous and very helpful. I've been a loyal customer for over 30 years.
Josh handled the job perfectly.
Good service & done the good job.
I couldn't have taken my truck to a better place to get it repaired. I was constantly reminded and updated on the progress of my vehicle being completed. Totally Andover above satisfied.
Josh was very helpful and answered our questions thoroughly. The car repair was quickly done and the updates we were provided with via text gave us peace of mind. Our overall experience was that this was an easy and seamless experience and we needed this since this was a nervous time for us and our young son who loves his bmw!
Our experience with Caliber Collision was smooth and worry free. They constantly provided updates on the status of our vehicle.
Job is well done. People are all nice. Jose is so competent.
Jose Estrada kept me well informed regarding the status of my vehicle and was even able to complete repairs earlier than expected. My car looked brand new! I would definitely recommend Caliber Collision to my friends and family.
Pros: Excellent service. Great text updates, excellent work and quick drop offs and repairs.
Cons: I was told that I would be called for time of vehicle pick up and I wasn't. Front desk was not knowledgeable on what or what not to do as far as dropping off vehicle. I was told I couldnt drop off my vehicle without an appointment then received a text that I could drop it off anytime then couldn't drop it off cause its Friday and was later called back that it's ok to drop off. May be a lack of communication or training or a combination of both.
Vehicle Make : Volkswagen
Thank you to Bob and the entire Repair Team at Caliber Collision in Walnut.
William Badilla take care off my and my truck and make it so easy for me thank you William
They were ver professional, courteous and accommodating. I
Very good quality repair work, thank you very much!
Very fast and friendly service. Thank you.
Great service and finished ahead of time. Very attentive service. I knew every step of the way with a text or a phone call!
It was very fast and the staff were friendly and professional. They did an excellent job with the repair.
My car was done before date promised
Great job to all personnel that had a hand repairing my vehicle
Thanks to all
My prescription sunglasses were stolen from my built in sunglass case in my car during the repair. Your employees/staffing should be ashamed of themselves. What a disappointing & unforgivable turn of events, after I truly was very pleased by your quality of work & what I believed to be a business with a repuation of professionalism. After this, I would never allow your company to handle any of mine, my businesses, or any of my affiliates body work. Completely deplorable behavior.
Bob did a good Job and gave us a good experience.
The repair looks great. Check in and check out was smooth and repairs were on time.
U had it ready very quickly.
I already submitted our compliments
Great services! Friendly people, 5 stars!
Josh Did an excellent job on my car. It looks better than brand new. I highly recomend this shop. They keep me updated on the status of my car and very prifessional.
Excellent customer service was provided by Jose Estrada and Lupe. Very satisfied with my experience despite the circumstances of my car accident. Would want to work with Caliber Collision if there is a future car need.
Vehicle Make : Mini Cooper
I would highly recommend you!
Very quick turnaround time. Results look great. Everyone very nice to deal with.
Very poor workmanship, interior has sanding dust all over the seats and interior. Runs in the paint. Weather stripping doesn't line up. A new scratch on my door handle. The list goes on.
Quick appointment, fast service,
and excellent customer service and repair. George is
great! Front office staff is knowledgeable and friendly! Thank you!
Awesome customer care and quality work! Made the inconvenience (car repair) easy and appreciated the frequent updates. Thank you, Caliber!
I liked how George was always so patient with me. I was devastated with the cost, however, George patiently explained and I understood that Caliber wants my car better than new. Thank-you for your quality service.
Josh was professional and did a great job
You guys were Awesome! Rate you guys a total 10! Loved that you guys kept me updated every single day with process of the repair till the day I had to pick up my car perfectly restored ! Was joyed with the outcome of my car when I picked it up !
Thanks you very much for all your help. Jose was fantastic.
My car looks as good as new. Seems to drive well. Will know better after putting 50 miles on it.
Great shop. Fast. Great people.
Vehicle Make : Volkswagen
Very pleased! Got my car back **** day faster than promised. And was kept informed daily
The job was completed 2wks before the initial date i was giving. Great work and i was kept up to date on the pogress of my vehicle. I made a great choice in dropping my vehicle at Caliber Collisionm
I can honestly say I received the most professional and promp service I have ever received...it was a pleasure doing business with your company and Joshua. I will definitely refer you business to friends and colleagues.
Bob was wonderful! Car looks amazing! Communication was great
Caliber did a very good job on my car...received text messages giving me an update on when my car would be ready. Jose Estrada was very friendly and very
professional and very pleasant to talk to...I give the service rendered to me a 10.
Tina, the receptionist was also very friendly and nice.
Employees are very professional.
Thank you for a great job from beginning to end . It was very busy when I arrived Everyone put me at ease . I noticed a lot of teamwork and cooperation among staff . I would give this Shop a 10 out of 10 . Great job!
New parts that needed touch up paint.
Gas cap lock broken on door
Satellite radio not finding the antenna not found
Paint chips on body parts next to repaired area not touched up
I love the promptness of the service. All the staff, especially Josh, was kind and helpful. Would definitely choose this body shop again in the future.
The work done was great and all the staff was very helpful and kept me updated through the whole process
Three completion dates, never returned email messages, and did not accept cash payment for repair. All these points did improvement.
One thing that was a little upsetting was that I was told my car would be done the 19th, then the 16th, then the 19th again. Another thing is that I believe that some money was stolen from my center console. I know I signed a waiver saying that personal belongings were to be taken out but being that it wasn't in plain sight I forgot and, after remembering, hoped that there would've been a higher standard being that I've gotten great customer service from Caliber before.
From beginning to end Pam and company handled us excellently.
Bob was great guy who kept me informed on everything. He was constantly calling me to give me updates and explain what exactly they were doing to my vehicle. I couldn't have ask for a better experience. I'll definitely recommend!
Very helpful and all my questions were answered
Once I arrived home we notice a lose panel possible broken.
We love ur staff they were friendly and yet professional. Pam is a very efficient, no nonsense person and yet courteous and professional. Good listener and attentive.
Be proud of your staff.
Pam was very good in giving me updates. I 2as happy that new parts were placed. Thank you
The service was excellent. The job was well done.
Joshua was a very nice person, the bumper looks great, he even washed my car, give a rid to my son and ride back to pick up the car. I couldn't ask anything more. Exclent customer service
Highly recommend caliber collision for auto body service.
Josh was very helpful throughout the whole process. Always letting me feel comfortable if I had any questions. Receiving calls, messaging me updates. He was detailed about the work that was done which helped me a lot to understand what happened with my car... what i really appreciated was when I picked up my car, I was so excited after to be with me again, I got out the car to take another look at it and he came out and asked me if anything was wrong. I just responded with "I just was happy with everything." The timing was great,not too long. Lupe was very nice too. You guys have a great team.
Vehicle Make : Mitsubishi
Friendly and quick service
On time and quality job.
Vehicle Make : Mini Cooper
The associate had a very friendly attitude during the entire process. I was comfortable working with the associate.
Excellent work. Bob was very courteous and helpful
overall the repairs were satisfactory, more towards the edges the workmenship wasnt as spectacular, scratches, imperfections in the paint and clear coat, hand prints on the edges with clear compound, uneven edges in the rear quarter panel, and the bottom side skirt paint damage was not repaired as per original quote simply because " it didn't made sense to the tech" until i told them it was a really low coupe that hit us which is why there was scratches so low to the body. it eventually was corrected to "make us happy". my opinion was you did not fix it to make us happy, you fix it because there was damage in that area that we reported to be fixed. to make us happy you could have gone the extra mile and buff some of the blemish or light scratches out for us and make sure there was no handprints with left over compound residue on our rear hatch, that would have made us happy. it may have been overlooked, it may have slipped someones mind, but its all about the attitude and little details that people find to be exhilarating. i did not make a big deal as i went ahead and got the hand prints cleaned off with some cleaners wax and buffing compound. honeslt would have felt better about the repair if our rep just told us that they overlooked the area and will fix it for us, instead of it didn't make sure to have paint damage in that area. all in all main impact sight looks flawless as it should.
Caliber Collision is a great place to take your car. They are very Professions and courteous.
Everyone was really nice. Loved the text messages about updates on my car.
I am a returning customer to caliber. george is the guy that's taking care of me for this round of repair. I have gotten many calls with status update of the car at varies stage. I have been very pleased with repair and the car looks like it's about 10 year newer after it's been repaired/detailed by caliber.