Fast friendly repair service.
Friendly and professional. I was pleased
Work was done well in a timely manner. Niel was very helpful throughout the process from dealing with the insurance and keeping me updated on progress.
Services were excellent as usual!! Would never go anywhere else!! However I will never use Hertz again!! I will inform Auto Club to make a note on my policy that I will not accept anything from Hertz.Also was not very pleased with the lack of follow up from the AAA agent.
Vehicle Make : Mitsubishi
You should update your customers with the status of the vehicle repair and claim properly. I came back to pick up my car as stated it would be finished in the morning, but was told when I arrived that it would actually be completed in the evening and that the text system is not always accurate. Also, my examiner never once reached out about the claim being handled and I was initially told to pay my deductible, but luckily I had contacted the claims department the day before and was told I would not be responsible for the deductible. He should have already been prepared with that information.
We are very happy with the excellent service we received at Caliber Collision. Abby, Jason and the rest of your crew were professional and efficient. We will recommend Caliber to our friends and family.
Quality of your work is excellent. Service is professional and friendly. Work was completed in a timely manner. Thanks!
There was major breakdown in communication between insurance and body shop. I was left without updates for days. Had to call several times to find out there was a problem with supplement. Customer service was poor left call back number but never received call back, never received updates unless I called. Only information I received unprompted was on the last day when my car was ready for pickup. The repair itself was good and no complaints about the body work, however a 4 day original estimate turned into 28 days all due to poor communication. If I had more regular updates I could have followed up sooner with the insurance.
Constant update of the repair status
really kept me informed of the repair progress.
Very impressed by the helpful staffs and the good
car was returned with a new dent, fixed then returned with new scratches. obviously not a very thourough team. the customer service was awful as well. there were several instances i called to check on my car and the person assigned to my car was not available so i left my number and name to call back and multiple times abby did not call back. why is it that only one person (abby) can answer questions about the return date of my car? every time i asked to speak to someone else when abby was busy (because obviously i wouldn't expect a call back at this point) no one could help me. Also the repairs took 4 weeks... a whole month for minor damages. My car wasn't totaled or anything it had scratches on two doors. Original return date was 3 weeks prior to when i got it. Also the staff (except Jose) was very rude. When the car was returned with a new dent in it they were talking down on me and acting like they didn't want to fix it. Overall worst customer service experience ever. Will write bad reviews and complain to insurance.
They got my car looking brand new again! I will definitely be back for any other repairs I need.
Rey was excellent and the repairs were flawless! Great Service.
Vehicle Make : Mini Cooper
Very happy with the whole experience! Great job and great customer service!
This service too bad. The actual time is 3 weeks longer than the estimated timeVehicle maintenance status does not notify change pick up time does not noticeneed I call to ask. I pick up my car two times have been by a phone talked but actually not completed.
Friendly staff, very professional, great repair job, and a company to be recommended to friends. Also, I will let the T
Torrance Toyota staff know I am happy with their recommendation. Thank you to Neil and Starr's help.
The car looks great! So happy to have it back, especially before the targeted due date!!!!
Kept me well informed regarding the status of my vehicle. Very professional and reliable. They did a great job!
Excellent job. Employees are nice. I will recommend Caliber Collision to my families and friend. I know this company long time ago even before they change their name to Caliber Collision. This was not my first time all my cars was repaired to this company one thing for sure they deliver a good quality service. Again, Excellent job!
Eric helped me with the repair of my car.
He is professional & got my car back to me in ****- week. I highly recommend Caliber Collision in Torrance.
I have had my car repaired at Caliber Collision in Torrance twice now, and both times my car came back to me in perfect condition. All the people that work there are super courteous and friendly. The waiting room is pleasant, and I was given a ride home and back to the shop when the work was completed. The manager gave me daily progress reports so I could plan ahead in case they would need more time to complete repairs. I highly recommend Caliber.
Really good job and detail on my car you guys are best
It was a great experience, the entire team was very professional and friendly. Two thumbs up.
Calliber works quickly and got me back to normal life! They are so professional and are always available to talk with about progress. I loved the text updates on my vehicle. Eric was wonderful and so helpful. I will always use Caliber for my car! Thank you for everything
This was the most pleasant experience from start to end. Amazing and friendly staff. Would definitely recommend this place.
Everyone was really welcoming and focused on keeping me engaged in the process and updating me as progress was made.
Vehicle Make : Volkswagen
I love that you kept me updated on the status of my car. I a little concerned about the interior wind noise i heard today but i like that you guys were proactive in addressing the matter. I will give you an update tomorrow.
You guys are the best I've ever dealt with, what a tremendous job you guys did I will highly recommend you to anyone that's needs car repairs , thanks again for a great job done
Vehicle Make : Land Rover
Great job guys. I really liked the real time feedback received through text and email. Thank you,
Friendly and helpful. Most important were the daily updates and my car was ready before the estimated time. I appreciate your great service!i
My car looks amazing! Everyone was so nice and helpful!! Thank you
Kept me will informed on my cars status.
Everything excellent, all respects
Using Caliber Collision was by far the best decision. Eric was super attentive and kept me apprised of every detail throughout the process. In addition, my car was ready EXACTLY when promised. The customer service was impeccable and my car is as good as new! I highly recommend Caliber Collision.
excellent service from Rey and repair from the staff
You did a great job with my car. All of your associates were very professional, courteous, vrry nice and helpful. I would definitely come back if I need car body repair services again. Thank you. Franklin
Team did a great job. Well integrated with GEICO and Enterprise
It seems to always take longer for the repair than I anticipate. But I'm quite satisfied with the work you did.
Very satisfied great job thanks....
The repair was done on time.
Really good customer service ! My repair was done properly and fast. Would definitely recommend to others. Thank you very much
My car came back looking amazing. You can't tell at all that I had been in an accident just a few weeks prior. I'm also very happy with the level of communication. Thank you, Eric!
Everyone who worked with me was upbeat, helpful, attentive and understanding. They went above and beyond to ensure a valued and easy experience. THANK YOU!!!
Thank you so much for the great service you guys have provided! I loved always being updated of what was going on with my car via text and phone call. I got my car back looking brand spanking new!
I'm very pleased with my car l. I'm really satisfy
For thr job well done
You all are the best. Been there twice, always been happy with everything. Your customer service is excellent. Zero complaints at all.
Seeing that it was my first (hopefully my last) fender bender, Abbey and company worked with me through every single step and assured me that everything would be ok. You have an amazing employee in Abbey.
Thank you all so much!
On time even a day early very nice staff
Everyone was super friendly and knowledgeable. I was completely comfortable leaving my car in their care. Kudos to Star, he set the tone from the first phone call and carried through with excellent customer service to completion. Follow up emails kept me informed every step of the way. I will be recommending Caliber to everyone I know! Thanks you guys are awesome.
The process was very smooth and the customer service was outstanding
Abby was fantastic to work with and should be promoted to CEO!
Everyone was so kind and caring.
The staff were very professional.
Great xperience near ny team work love it nice personnel GEICO guy recommend him
It was a very easy and pleasurable experience. the whole staff and Abby were very understanding and helpful throughout the entire experience. The customer service was exceptional, as they worked hard to completely satisfy the customer, ME.
I think you guys did great!!!
Everything was great except for one thing; I dropped off my car thinking that repairs would begin after the estimate. However it was determined that a part needed to be ordered. So I had to pay for some extra days for the rental that I wouldn't have if I would have known repairs wouldn't have begun right away. The original estimate for the rental was 135, but due to having to wait for the part before repairs, the rental was 275.
I left my car with caliber on January 9. At that time my car was supposed to be ready by February 14. I did pick it up today. However, I need to take it back to have three things installed. The parts were ordered and didn't come in in time.
Awesome job, I wouldn't take my truck anywhere else. Thank you.
Thank you so much. Hopefully, I won't need to bare with your great service again.
fast and polite
Awesome service. Thank Eric for me.
The associate kept touching base with me regarding the day-to-day status of my car. I appreciate that.
The staff was excellent and the process was simple and fast. They have now repaired two of my family's cars and the quality of work is spectacular. Nobody wants to use an auto body shop but, if necessary, we will only use Caliber Collision in the future.
Everyone was polite, professional and efficient. Abby was especially good... considerate, communicative, kept me posted on the progress, very organized and efficient. I would recommend this company to anyone needing work done on thier car. The results were fantastic!
Great service. Excellent follow up and updates. 10 out of 10!
Your staff was very friendly and professional. The wait time was short and I was very impressed that the GEICO rep and the Enterprise rep were both on site. Ray gave me great personal service. After my experience I would not go anywhere else.
You have all the qualities and expertise as an excellent repair shop seasoned with a respectful agent (Eric) and a front desk attendant.
Roland D Almazan, MBA
Friendly, helpful, accommodating employees, and excellent customer service. I was regularly informed of progress, via texts, and was personally contacted to be notified of anticipated delays and to address any questions and concerns. Questions were answered timely and clearly and rental extensions were made without my involvement, loved that! Project lead as well as front office staff made my experience at Caliber Collision a joy. My car looks brand new, thanks guys!!
Abbey was amazing at getting everything done fast and did a quality job
Abby was completely wonderful to work with. Having your car damaged and repaired and having to deal with insurance is stressful enough as it is but Abby immediately made me feel at ease and I had faith your team would deliver and you did. She was very communicative and reassuring and went above and beyond with the little things. I'm happy to refer Abby and Caliber to anyone who may need your services.
It's good and fast. However, they just didn't check the signal light which was not working well. So, be careful and make sure everything is in good condition before telling the customers to pick up the car.
5 stars for the whole team
Excellent customer service
Excellent customer satisfaction I would come back
Neil and team were very courteous, professional, and communicated the status of the repair regularly. Repair came out looking great.
I have been a loyal customer of Caliber Collision for over 5 years. My family owns four cars and so we have used Caliber Collision for minor to extensive body repairs on 5 occassions. Regardless of the damage (my most recent required only 800 to fix my bumper) we have consistently experienced friendly and professional top rate service starting with caring intake, expert estimates, handling insurance and rental car, excellent, flawless repairs so far and fixing some scratches free of charge to make the job complete to ensure my satisfaction. Great company which has me as a very loyal customer
Everything from beginning to end was great. Car was done in less than 5 days. Neil Demers was helpful and made the experience simple.
Vehicle Make : Mini Cooper
Everything went very smoothly. My car looks great and Neil was very helpful. Everyone was very courteous
Love the attitude and spirit of your crew. They really try to please the customers I will tell everyone who needs work done to see you guys. Eric Arias has been great to work with. The car looks great Thanks
Workmanship excellent.. Customer service poor
Job done with the timeframe. Smooth process. Great repair work.
Car was fixed in a reasonable time frame. Staff was wonderful, courteous and kept me updated. Car was clean, job was done to perfection. Aby was absolutely amazing kept me updated out through all the steps while my car was being fixed. She truly did her best and went above and beyond her way to assure I was satisfied. I'm very pleased with everything.
Caliber Collision Torrance was very professional and courteous. They carefully listened to my concerns/questions and addressed them in a manner that I truly appreciate. They sent daily status texts about my repair and I recieved a call directly from the person overseeing the repair work once it was completed. The staff was very thorough with the paper work and made sure I understood everything before I signed off the work as completed. Great team and if I need any repair work in the future Caliber Torrance will be my first choice!
My car looks amazing. Couldn't even tell anything had ever happened to it. The staff was super friendly and communicative. I loved the one stop shop. Made my life so easy. Thanks for everything.
Eric was very helpful kept me updated and made the whole process a good experience. I'd like to thank him and his team for their help.
Excellent customer service
Abby was an amazing representative of what should always be in customer service. She was kind and forthright in her delivery which i so appreciate when it comes to customer service. Communication is key in any situation such as an accident repair job and she delivered it well. I will say that i feel like i made a new friend along the way & im grateful for that as part of the overall excellent experience with your company. Sincerely, Staci Gabrielli
The service was exceptional! The car was fixe perfect. I was impressed how everyone was courteous and helpful. Abby, Dane, and Jenny made this auto repair experience a five star rating. I'm definitely coming back and referring others!
Good work and Neil kept me informed about the status of my car
He is pleasant to work with
I recommend your shop to my family and friends
Courteous front office, auto system kept me informed and high quality repair, a very positive overall experience, I would recommend this business to all.
Awesome job! And please with customer service top notch thank you
Abby and Jenny are simply the best
the service i received were most exceptional. Abby was very helpful and informative.
Neil and Star were very helpful.
There are problems with the vehicle. I've tried to call but haven't reached anyone. Please call ASAP ****-****-xxxx. Thanks.
Thank you for your wonderful customer service throughout the whole process. I really appreciate you going above and beyond what was needed and making my car look amazing! Thank you for the text messages to keep me in the loop. This is the best experience I've ever had with my car. Great work! Thank you!
Abby and ray did the best job possible
Eric and star are awesome super friendly and helpful
Words cannot describe the level of service I received. From the initial visit I was met by Abby. She keep me informed above and beyond what I had ever imagined. She was easily accessible to answer any and all of my questions and concerns. She is a true asset to your organization and her professionalism was beyond reproach. Thanks to Abby and the Caliber team, my experience was pleasurable and hassle free.
Thank you very much!!
Amazing job. Adjuster Abby was great
This was a easy, smooth experience. Everyone was very friendly and efficient. I really like the text messages giving mhighly e updates on the status of the repairs. I would recommend this business.
Prompt and professional service!
Hope I don't have to bring my truck back again.. but if I do, I trust I will be satisfied with the results!!
The customer service and quality of work your company provides is A. This is my second time getting my mercedes fixed at this location and I will continue coming here and referring you to all my friends and family. You definitely excel at your job. Special thanks to Abby who took great care of me and my car. She was extremely professional and a pleasure to work with. She kept me informed throughout the whole process. This is by far a company that strives for excellence and achieves it. Keep up the great work and thank you.
Abbie was amazing! She took good care of me and was patient with me during the rough time from my accident. The car looks great. Thanks so much Caliber Collision!
I was promised a two-day turnaround that turned into a 5-Day because of of faulty customer service. There was no follow-up for the schedule change after numerous calls and a personal visit after my own business hours. Even less contact/follow-up happened on the 5th day, which I had to involve GEICO to follow-up for me. Even the delivery was weak. The **** techs promised an early afternoon delivery, which still took longer than normal working hours for me to receive my car. There needs to be better communication for your customers, my experience is ruined and I will not be using or recommending your services going forward. I could have went with an independent 3rd party for lesser cost and better service, which is unfortunate that a company like yours cannot comprehend true customer service: honesty, transparency and communication.
We have nothing but praise for the staff and craftsmenship at Caliber. The quality of service is refreshing and unparalleled!
Everyone was really nice. The company kept me up to date with the service process. The process went smoothly from start to finish. Checking in was quick and easy. Picking up my car was even quicker.
Excellent service. I am totally please. Thank you.
Abby and the whole team was awesome car was ready earlier than the estimated time quality and care was fantastic overall outstanding work
I dropped off my car on November 16th. Tomorrow is November 30th and I still don't have any news from Caliber regarding length of time for the repair or the cost.
I give Caliber Collision 5 stars for the awesome customer service.. and another 5 stars in the quality of the repairs on my Kia .. 5 stars on how fast I got my car back. 5 stars on the updates I would get via text .. 5 stars on front desk and 5 stars to Niel for keeping me updated and walking around my car at pick up to go over the repairs ..I am one satisfied customers ! Will keep Caliber Collison in my book for future repairs .. thank u for the great service!
I found litle details ding on the driver side panel
Also the rubber strip on the rear fixed panel is lower not level align with the rest of it.
I had a wonderful experience with everyone at caliber and I love getting my updates by text messsge. I felt I was always informed on the status of my car. And when I picked it up it looked absolutely brand new again thankfully and hopefully this never happen again but I would recommend anyone to caliber as they were my best experience for car service yet! And not to mention my associate Abby on the Geico end of things of caliber she was fabulous and very nice and loved working with her.
Everyone involved in the process was totally helpful and competent .
Thank you to all the staff at caliber collision. Dane, Abigail and the front desk staff were all very professional and friendly. I received excellent service
Abigail worked hard to get my car fixed and cleaned. Outstanding work!
The process to assess the damage and actually do the repair was very efficient plus the condition the car was returned in was fantastic.
The staff at Calliber Collision were outstanding! Abby was super helpful and kept me updated every step of the way. I was amazed that I received pictures when the car was taken apart and text updates on the progress and letting me
Know that they were on target for he date they promised my car would be ready!! I would absolutely recommend Calliber Collision in the future to any of my friends and family!! Thank you all so much!!
Daily update system was helpul
Thank you for getting my car done in a timely manner and washing the car. Taking three kids to the car wash isn't fun. And thank you for taking care of the rental.
Great team that works well together to take good care of their customers. Thank you for doing a great job on my car and displaying empathy for being in an accident.
The whole staff was extremely friendly, very detailed and was persistant to ensure I was a informed happy customer . I wish I could remeber all there names but I can't . However if you look up my name Jason Oaks gieco customer I'm sure you can see who helped me. The young man that helped me to my car was pleasure to talk to. Exceptional service a 10 rating fosure and I have already over last few days told 10 people about your teams and I will highly recommend the lomita location to others
Excellent service. I loved how I was updated everyday about what's happening with my car, and how I can still go to work because of the rental car. Also, the body work is perfect. I also liked how eric, my service advisor delivered my car clean ; both exterior and interior. Thanks caliber.
Great service great people very friendly kept me informed
Eric and his team were awesome. Very cordial and knowledgeable about the repairs. Car was delivered on time and the repairs were done right. Couldn't be happier.
Vehicle Make : Volkswagen
Caliber did a great job keeping me informed along the way. My new hood looks great. The interior of my car was dirty. There was white stuff on the backseat and on the inside of the driver side door. Weird. Not sure why anyone would need to be in the backseat. My passnger seat was pushed all the way forward. Odd. It would have also been nice if the car had been washed when I picked it up.
Abby and Rey were great.
Simply the best service!! I am recommending Southbay Caliber Collision to all my family and friends. A JOB WELL DONE!!! You kept me aware of what was happening with the repairs. Way to go Neil and staff. Thanks from Rosa B
Our Caliber representative, Abby, at the Torrance, CA location, was amazing! Friendly, professional, and kept us informed daily. We appreciated her guiding the process and repair of our vehicle.
THe car looks great! Not only did you guys do a great job of painting it, but thank you for washing and cleaning it as well!! I'll definitely be back if I have car problems in the future
Chelsea was fantastic. She did everything she could to reassure me that she was handling everything with insurance company and rental car. She also kept me updated frequently. And the results were great!
Your company did a great job fixing my car.
It's a beautiful repair job. Customer service is an A. I've already told many of my friends about you. Can't be more pleased. And.... It was done in a shorter time than I expected. Thank you so very much.
Staff there was friendly. Delay on car was to be expected but they kept me well informed
Got the job done fast, friendly and responsible advisor.
Super customer service, great place to do business with
Very friendly staff and the work done to my car was perfect. Love it!!
I was very satisfied with the service Caliber Collision provided. Eric was specially helpful and gave me updates from start until my car was fixed.
We had a good experience and the car was done just in time.
Lacked communication through much of the process. Length of repair was significantly longer than expected. Lost or sloten console tray.
I'm so happy and extremely satisfied with the high quality craftsmanship that was done on my mercedes, the professionalism and courtesy of the staff. Caliber collision is 1st in its class. Thank you.
Awesome work. Friendly staff
I liked their job is done fast. The staff there were all friendly. The only I wasn't happy about after I went to show my car and they said contact me as soon as all estimate was approved may be next day but I didn't hear for a week. finally I called after a week but it sounded like ready for a while ago.
They washed my car not only outside but inside too was made me so happy. However they broke my solar toy and didn't tell me...
overall, I give them 4 stars.
Very good work. Professional and fast. Would definitely come back if needed.
Great communication including follow-up and updates that were emailed to me every step of the way. Friendly and fast service and also answered all of my concerns/questions.
Im very happy with your work. Your costumers attention is great, your goals about do a good service is very nice. Thank you again and Vod bless you.
Very friendly and efficient serice. Car was ready earlier than promised. Work was excellent.
Great Job you you and your Team
Service was excellent Ray was very professional and communicated well
Never ever experienced such a good customer service, work quality and prompt delivery.
When we check in the car, the person at the front was okay. He needs a little of people skills. Everything after that was great. We received updates about our car from Erick Calbert on a timely basis. The repair looks great. The person that check us out, was very efficient and was very helpful. Thank you for the great service and efficient work.
Great service and friendly staff .
Thank you for keeping me well informed and updated about the progress on my vehicle. Seriously thank you. That alone kept my mind at ease.
excellent customer service
Left parts to my car in the backseat
Your company is the best! Thanks
The repair was well done and done in a timely manner. The whole experience with Caliber was positive. Would recommend to anyone who needed body repair on their car.
Eric Arias was extremely helpful! Thank you!
Repair was not completed.
Excellent work customer service was great they went above and beyond great service
I was very satisfied with the service the staff was very helpful you did a great job referring a friend for some work on her car to your facility I will definitely use you in the future thank you again.
Abbey and her crew are awesome. I really appreciated the follow up emails keeping me posted on the repairs.
Thank you for a job well done.
I like the people works at Caliber Collision. Very nice and kind. The service and wait was good. Excellent job on my car.
Level 10 Service...They made a difficult situation easy.
Very professional and accommodating Eric kept me informed about the status on my vehicle which I really appreciated. From the Manager, the people at the front desk, body tech, ****, porter and detailer who took care of my sons car over all you guys are the best! Even my son amazed about the result! Eric thank you!
I very much appreciate the pleasant & professional attitude of your Customer Associate, Chelsea. G. Azar
Job well done, better now than before Nd also thank you for washing my car.
I am very satisfied with the work, I appreciate the speedy work and is too early to say but it looks good, and hope not to have any issues although I know you will stand behind your work.
Thank you to all involve in the repairs of my vehicle.
Excellent customer service with text and phone updates. Loved the car detailing which was unexpected.
I'd give it like a three out of four. Somewhat satisfied. While the work seems to be good and I'm happy with the lifetime guarantee and Chelsea was really great to work with, the updates told me my car would be ready on time. Literally up until the day it was supposed to be ready. No one called me that day. We called to see what was up and were told it would be ready A WEEK LATER. I know things come up and the delay wouldn't have been a problem. What was a problem was that we were told it would be ready on time. When we asked why we were so misinformed, all we got were excuses about people being out and being shorthanded. So, all-in-all, the work seems to be good but the communication system needs a lot of work.
Anigail and Alex were great during this entire process! They ensured I knew what was happening with the repairs at all times. The process was easy and worry free!
Job well done. Service excellent
Everyone I had contact with was incredibly courteous. Thank you for the excellent customer service.
The customer service was excellent! They periodically text and called me regarding the repair of my Nissan. Very friendly, pleasant staff. Big plus, my car was ready ahead of the time I was told. I was really happy!!
Cool work done by your team. On time delivery. You guys did great job in delivering it ontime
Chelsea, if that's how she spells it, is a badass. This chick was flyin' around juggling like 4 customers and kept everyone happy. Everyone in that place had such good attitudes. If another terrible driver ever decides to slam my ride again, I'll be sure to request the Caliber Collision shop on Kashiwa Street in Torrance. Thank you all for making this process so painless.
You guys are awesome! You took great car of my car. She was ready and detailed for me earlier than expected. I will be back to have some touch up work done on my rear bumper and will recommend you. Thank you so much!
2015 Kia Optima
Chelsea and Matt took great care in making sure I was well informed every step of the process.
I'm very satisfied with the work on my rear bumper and the level of service that was provided. Keep up the great work,
Chelsea was very professional and i was always updated on the process of my repairs.
They did a good job and it was simple to go through the process.
Thank you, great experience
Everyone at the office is very friendly. Eric Arias was the one that help me. He keeps me updated about the car. He is efficient and friendly. Eric is an asset to your company. I am very satisfied with the job that was done. I will recommend your company to friends and family.
The job was done very well. Very good customer service.
Only thing is that it's slightly costlier than others in the market.
I was expecting that the estimate given by inspection from outside as the work was completed in just 2 days compared to 5 days that was told initially
A little rough at first but everyone was very nice patient and confident so you get an outstanding. One more part to install this Thursday from Ohio then I can give you another well done.
I like the way that Caliber made the process easy for me. Dane Davis explained the process of what was going to take place and if I had any questions that I could contact him. The one to one attention means a lot. I love the way that my Chevy Impala was fixed.
Thanks again to Dane Davis and his staff at Caliber