Nancy Soto my Service Advosor was courteous, friendly, knowledgeable and truly caring. When I walked in to the Sewell Collision Center I was visibly shaken from the accident and she took the time to not only address my automotive repair needs but inquire about my general wellbeing.
Nancy walked me through the entire repair process and kept me informed every step of the way.
Nancy is an utmost professional with a heart of gold, a gem to your organization.
Nancy's genuine care and superior customer service will ensure I only deal with Sewell for my automotive needs now and in the future.
My experience with Nancy is emblematic of Sewells overall commitment to customer service and satisfaction.
Olumide Fadoju, MBA, PMP
That is very good service?Thanks for Service People?
Very good customer service.
Everything was absolutely amazing MINUS the enterprise car rental, car smelled like smoke, employees had horrible attitudes. I would seriously consider teaching the Sewell customer service culture to them. If it wasn’t so convenient, I would never use them again.
From the first phone call to delivery everyone at Sewell went all out to make sure I was served and informed of the total process. Knowledgeable and courteous all the way.
I am appreciative for the service provided by the staff and weekly text updates.
Cynthia Rivera provided excellent customer service and assistance during the 28days my car was being repaired. Thank you.
There is a whirring sound emanating from the right back driver side...I will need to take it back in for further review next week, when I am back in town after the holiday.
Rear view camera not done correctly
Easy to work with and job well done!
Under promised and over delivered. Great crew there, very professional and your system is very good. Great job Will!
Thanks to all
Was really happy with Devon keeping us updated on progress
Will was very helpful and answered all my questions and concerns. He kept me up to date on all my vehicle repairs. Overall great service and hands down to the staff there who contributed in repairing my vehicle. Love it!!!!
Will did an excellent job explaining the process and keeping me updated. When I came to pick up my vehicle Will was helping another customer via phone. So another associate Andre helped me with my walk through. Andre was very personable. The repairs were completed in a timely fashion and my ES looked great. Knowing that the repairs comes with a warranty puts my mind at ease. Thanks
We love Sewell and appreciate their prompt and excellent service on our
Thanks SO much!
Will Lowery, my lead adjuster and Cynthia Rivera assisting
made sure I understood the repair process well enough to
be patient. I was in conversation with Will the most, and he was
knowledgeable, kind and thorough. I was already relieved that
my car repairs were being done through Sewell, but I made it
through easily because of Will’s excellent customer service.
As always, the accident notwithstanding, it was a pleasure
having Sewall repair my vehicle. Stephen, at the body
shop provided outstanding customer service.
Love to have the messages and cordial messenger! Car was polished thank you!