Jose is very professional and considerate of his clients.
Awesome job! Thank you to all, especially to Ana! All in all it was a very pleasant experience!
The people are very flendly and very good work.
Everything was great. Just remember to stay in communication with your client. Emails can be unreliable.
Jose made the process so fast and easy and also made me feel really comfortable he made me feel more than just a client but a friend
There was some miscommunication regarding authorization of repairs and rental car. Also I thought the repairs took too long to complete given the minor nature of the damage.
I left a yelp review, but in summary, AWESOME CUSTOMER SERVICE! Frank exceeded my expectations in fixing my car and the guy who regularly works at the front desk in the mornings was very courteous. I'm a HAPPY customer :)
Ana was very helpful and really listened to my needs and made sure I was completely satisfied. I will definitely recommend Caliber to all my friends and family.
Continue to do your job at your pace do not let the customer or Russia I am so happy with my car you made it look like a brand new car and I thank you for that
I really appreciate the courteous helpful good manners that Anna has she is a really great person I love working with her and I'll definitely will be back I'll definitely recommend other people and thank you very much for the work I'm really happy with all the help you guys gave me especially her
Our ONLY problem was the length of time it took to complete the repairs. We do understand that most of that was due to the delivery of parts that were defective and people being out, but it still made it difficult for us. We did appreciate the offer of a rental car at your expense and the reduction of our co payment. Getting the rental car was frustrating, we went Saturday afternoon only to discover Enterprise closes at 2. Once we got the rental the following Monday we appreciated the fact that we could leave it at Caliber and not have to go through the hassel of returning it ourselves.
Your personnel were all very polite and helpful, but we received conflicting emails saying the car would be ready the next day in one and then the car would be ready next week in another, which necessitated a call to find out exactly when our car would be done.
We will use Caliber again, hopefully it won't be necessary, because overall our experience was a good one.
A VERY PROFESSIONAL AND EXELLENT JOB. THE KINDNESS OF THE PROFESSIONAL (ANA NAJERA) WHO TOOK CARE OF MY CARE IS OUTSTANDING. I APPRECIATE YOUR HELP AND RECOMMEND YOU KEEP IT UP FOR A CONTINUOS EXCELLENT WORK.
The personal service given by Steven and Anna was amazing. I was greeted when I walked into the door and offered a cold beverage. The wait time was short for my 10:15 appointment and there was always a positive vibe.
Vehicle Make : Volkswagen
Jose, you are the best!!
It was all done on time. Ana Najera kept me updated throughout the process and she was very helpful. I went in there in stress and left very happy. Caliber is now my go to place now. THANK YOU
Thank you soooooooo much!
Very satisfied with everything. Will recommend to others.
Great service all around. Everyone was so nice from the moment I checked in the car to the moment I picked it up. Love the fact I was called to be informed about the estimate, when the bumper was going to be in and and when my car should be ready. Jose and the team were exceptional. I'm a returning customer, my brother also came to this specific location because of the service, if I ever need a repair.... This is the place for me!
My original completion date was 8/22; but I ended up receiving the car 8/31.
I was informed my front axel was cracked. Turns out after inspection by the original dealer (Scott Robinson) there was any issue with the axel.
I was informed my tire sensors were missing. Turns out they aren't missing, and they are internal.
Ana informed me she would touch up paint some areas around the car unrelated to the insurance claim, but did not.
Ana informed me she would have her dent guy remove some dents not related to the claim, but did not.
I won't hold the touch up paint and dent removal not related to the claim against Ana, but don't say things and not deliver.
The experience was not bad, but was I completely satisfied? No.
It took a long time for the estimate to be uploaded to my insurance company because there weren't enough pictures attached. When I called and spoke to Ana, she went out of her way to make sure that everything was taken care of quickly from that point forward, and communicated clearly so that I had no concerns about my repair. Ana took s unsatisfactory start and turned it into a positive result. You have a good employee in her.
Everyone was nice and the work was completed ahead of schedule.
Vehicle Make : Mini Cooper
My car looks better than new. Thanks again to Jose & his awesome staff for taking care of my car & getting me back on the road. Everyone was professional, courteous & kept me updated.
The service provided was excellent. I love the text messages that keep you up to date about your vehicle, it eliminates having to make that call. The quality of work is supreme.
very respectful and courteous.
Many thanks for the royal treatment and proficient professionalism.
I am TOTALLY satisfied!!!!!!!
T H A N K Y O U !!!
You were the first place we visited for a quote and after seeing how professional, nice and friendly everyone was, we knew we didn't have to continue to look elsewhere. I really appreciate the text messaging option too. And your willingness to be flexible with my time in picking up my car, offering to drop off my rental and or towing my car to my house after hours and taking the rental was exceptional. Thank goodness none of that was needed but knowing that it was available gave me peace of mind. Thank you all so very much. May God Bless you all and continue to grow your company.
The repairs were done quickly and we had excellent service.
I want to give a humongous thank you very much to Jose. He kept me informed the whole time my car was in the shop. Also, the original compelete day was 8/6/16 and they got it done by 7/29/16. I am over joyed with how my car looks and it feels great to have my car back the way it was.
Jose at the Rosecrans location is the man. Definitely felt like i was in good hands
The associate who brought me my car..very professional and nice
I kept commenting on how I do not like squeaks and I heard squeaks after the accident. There were no squeaks before the accident. After the repairs, my car looks back to normal but I still hear the squeaks. It seems intermittent but definitely present. We took the car back into Caliber yesterday. They test drove it and no squeaking sounds but it is there and Im not happy. Customer service was great. Ana was wonderful as was the office staff. Yet, I am still not pleased with the squeaks I am hearing with my vehicle. Im not sure what can be done and it doesn't appear that anything will be done since it wasn't heard during the test drive yesterday. Therefore, I cannot say that I am 100% satisfied. I do not like noisy, squeaking sounding vehicles. I do appreciate the assistance with the license plate install but when I got the car back I noticed that the plate on the car was dented. I believe it was Johnny who offered to assist with putting on my new license plates. The bolt appeared to be stripped so we were unable to do it ourselves. Caliber did it. Thank you...
this body shop was so impressive in a lot of ways;
receptionist well mannered
Jose who was assigned to my car was very professional and detail oriented
Update the status of car in a daily basis
i wouldnt be surprised if this will voted no **** in body repair shop across the South
Service was great and did a very good job.
I am very happy with colliber.
Great job but it delivered thank you
Overall, the job was well done; however, looks like a few grease residue or some slightly oily substances were left behind after the wash on the exterior. Understandable because of your busy workload. Thanks for the excellent service and care for me.
I do not want anyone contacting me. The whole experience working with Caliber Collision and my insurance company was a complete fiasco this time. I have used Caliber 3 other times and this was by far the worst communication, body work, and experience seen. Absolutely horrible.
You guys did an excellent job on my Camry I was very pleased
Fast service, nice people
Excellent customer service.
Great team.. love you all
My car looks awesome! Thank you!
2nd time dealing with Jose loved it, very professional, very accurate . will recommend
I am very satisfied with the repairs done to my car. They were very good at keeping me up to date with the status of my car and they were also finished in a timely manner.
I was very satisfied except for the fact that my vehicle makes a rattling noise coming out of my front vent and they were on willing to work with me they kept on saying might be from the factory so I had to take my vehicle to the dealership they said it wasn't from the factory they fixed it for me for free but I had to take time off to go to the dealership when they could have done it there at the Collision Center I would never ever again go back to caliber
Vehicle Make : Land Rover
I am totally happy with the service I received!!!! The customer service guy was absolutely wonderful. I pray I neve have to do this again...but if I do, I will always come back to you guys. Thank you!!!!!
I can't say anything about your service.
will definitely go back there next time i need body work
Very satisfied with the outcome of my car. And the representative that help me with my claim was very professional, and helpful. Great job...
I am very satisfied with the service the staff of Calibre Collision has given me. Ana Najera was very nice the whole she was assisting me with my car. She even gave me a spare touch up paint for my future needs. I am very glad that I was able to get my car done in their branch.
GOOD EXPERIENCE AND QUALITY WORK.
All of the employees at Caliber Collison had the utmost professionalism yet they were all very generous. My car was finished on the date I was given, and I know exactly where I will go the next time I need repairs. I will definitely recommend Caliber Collision.
In and out. Experience great job guys!
Jose did an amazing job Fixing my car ahead of schedule
My experience here was absolutely wonderful! I was constantly kept up to date on the status of my car, receiving text messages everyday sometimes twice a day giving me an ideas of when my car would be ready.
I would love to Comend you on Having a Great Employee. Mrs. Ana Najera she was a Great help and detailed Explained step by step the Process of our Vehicle. From when we first arrived at Caliber-South Bay. Thanks to her we felt comfortable to have left the Job in your Hands. I Highly recommend her and your company to any one. Thank you so much from a Scale from ****-10 I would give her a 10 and Caliber-South Bay also Deserves a 10. Sincerely Maribel Zuniga and Carlos J
Edinson was very helpful and kept me up to date on the status of the repairs. He was professional, courteous and apologized for one of his vendors not delivering a part when they said they would. Overall I was happy with my experience at Caliber and would recommend them to my friends. Thanks.
Received NO updates to find out it was a "TL" total loss
Edinson was very helpful and made the process easy.
Very excellent service, thanks Ana was extremely pleasant to work with so professional
Every1 was so nice and professional and got the job done thanks
Jose is awesome!! He was great in communicating with me about my vehicles repair. It was a wonderful experience.
Good experience keep me updated what was going on with my car.
Very quick and very profational
Ana was very helpful, kind, and professional. I was totally satisfied with her service.
They did an excellent job in updating me with the status of my car repair. The car is really looking good and I want to thank everybody for the good job that they did. Have a nice day!
I'm very satisfied with the work that was done On car
Very professional and thorough, best experience I've ever had on a repair.
Would and will recommend them to all those I know.
I hope I never have to need those services again, but if I did I wouldn't hesitate to use them again.
Anna was awesome! Very sweet and accommodating
Ana and Jose did a great job!
Good completed on time work, excellent .
You guys did a great job very fast thanks so much.
Excellent service I believe. The lady that took care of the claim is Anna. She was awesomeawesome. Thank you.
Vehicle Make : Volkswagen
Edison was the best. Took care of my car and always kept me up to date on the process of getting my car fixed. Will definitely be returning and referring friends and family.
I am a dealer trained line mechanic who also owned his own auto repair in the early 80's, so I have quite some experiance with car repair. I've used many auto body shops over the years and most of them were friends as well as customers. Having lost contact with most of them, I went with the State Farm suggestion of using Calibre. Being fairly picky I was hesitant of going to someone I didn't know, but they are close to my welding business also in Gardena. So I gave it a shot.
I have used Calibre twice in the recent years as it seems like my wife's 2013 Scion TC special edition, has a target on it. Twice she has been hit by lousy drivers. The first side-swiping her while texting and the second almost rear ending her and running her off the road.
Anyway, the service we received at Calibre was 1st class. The fit and finish on both repairs couldn't have been better. If you didn't know we've been hit you would never see a hint of any repair and that was for both repairs.
I know how difficult auto repair can be, and I've had many cars painted, both custom and regular repairs. The work at Calibre is as good if not better than most of the work I've had in the past, outstanding really nice work.
The staff are friendly and professional, and the repairs were done in a timely fashion.
My wife, especially, and I are so glad we tried Calibre. Her car is actually nicer than it was before we had the latest accident, as she had some scratches in the front because of curbs. I am also glad we found Calibre because you know what they say "Happy Wife Happy Life"
I will reccomend Calibre to all my car guy friends and will be bringing my own car soon, because, I was rear ended on the freeway and will need it fixed also..
I guess the target from my wifes car is contagious!!!
Thanks very much, NICE WORK GUY'S
Chuck and Meg Adamson
Ana was truly amazing. She made the experience worth it. Because of her and the beautiful job on the car, I would be a repeat customer in the future.
They did a wonderful job my car look as good as new how I got it
The service from receiving staff down to actual service of fixing the car is fabulous. Everything are organized. People in the Caliber Auto Shop are nice and true. Believe what they say because its true!
My car looks amazing the front end looks like a new car, thank you for doing such a great job!
Go my car on the date promised. Work done on my car looks good Everyone was very nice
Absolutely the best service in the South Bay! Edgar always kept me informed of the progress of my repair. Always courteous & friendly. I will highly recommend Caliber Collision!
All good! Just had an small adjustment... Super Fast service! :)
It was a great experience. Everyone was personable aand very helpful. I felt safe and comfortable leaving my car for the repair. Ana took excellent care of me, she made the experience wonderful. Thank you again for the great work.
The customer service was awesome and Anna treated me with so much respect and genuine kindness. The front desk staff was extremely sweet and friendly.
They did an excellent job!
I'd rate it a 10/10!!
Thank you very much!!!
Caliber is the best ever. Anna, Ray, and Natalie were professional and courteous. I am recommending Caliber to everyone I know!
Great paint job everyone wea professional friendly environment had a great experience.
The updates as your car is getting repaired
I had a wonderful experience at Caliber Collision. Although it is not always under the best of circumstances, everyone at CC was very informative, attentive and positive, which made the whole experience so much better to deal with. The customer service is superior, they even arranged for enterprise rental car to pick me up and get into a rental the same day. If I am ever in need of repairs again (hopefully no time soon!), Caliber will be first choice!
The service on my van took approx. Seven weeks. When I was contacted to pick it up around 4 to 5 weeks, nothing was done. I was assured that it would be done the following week that ended up being an additional 2 and half weeks. Totally unacceptable. I still had to pay my deductible and was given a 50 gift card. Not much of an apology. Would not recommend this branch to anyone
Excellent job as always! The repairs were done very well. Others who have viewed the repairs have truly admired the improvements. We compliment your workmanship, professionalism, and customer service. I have referred them to your company for their car repairs. Thank you most kindly.
they did a wonderful job I got my car looking back now
I am completely satisfied with all phases of Caliber's service. I will definitely recommend Caliber to family and friends.
Jose was wonderful, from helping me when I arrived, somewhat unexpectedly as Denise was not in the office and taking care of the matter with the AAA driver, to keeping me advised as to how things were going.
He is wonderful and to be commended. My car looks beautiful and I am so very happy to have it back. You folks did a wonderful job. I hope never to need to use your services again, but I will certainly recommend you to anyone who does. Thank you all!
Absolutely grateful and happy with the customer service by Ana. I am extremely satisfied with the work and updates from caliber collision. Thank you so much Daniel M Ika
My car looks better than when I first bought it. Great job Caliber Collision!
Very friendly and courteous staff.
There is a noise from the right rear when driving over freeway seams.
Courteous, professional and prompt service. It was far when I picked up my car but from what I could see everything looked fine. I will check again in the morning.
Thanks guys for repair my car and great service keep up good work
Anna was awesome. She is a professional with great customer service skills.
Your quality and warranty , performance and delivery date is very impress. Very good services. Thank you very much.
I really recommend this place staff is so friendly and welcoming the person in charge of my case Jose Becerra I did a great job telling me what to do and all the sevices that need to be completed definitely recommend this place ..
I am totally satisfied with my car! I really didn't think that they could match the paint back to it's original color just like the entire car! But I was totally wrong! My car looks exactly like when I first drove it off the show room floor! I will refer every one to this body shop! They even detailed my car when I picked it up! Wow!
What stood out was the level of customer service,
Angel and Denise were courteous and professional
in communicating with myself and other customers.
The repairs on my truck were excellent and timely
as well. I wouldn't hesitate to refer them to anyone.
excellent customer service and quality work
The service is good and very friend with costumes!! Very bright and open space, follow-up info makes me understand my car's status. Especially the service guy "Ramos" is very good to me and did extra service on this car. The car is clean when it is done! I will recommend my friends here.
I have heard about caliber collision through a friend and he was satisfied with the job what you guys done so I decided to go with you guys also and I found it to be double satisfied thank you so much
Great service and customer service from Angel, Ana, Brian and Denise great team????
I received great customer service from Jose Bacerra. He was very attentive and prompt with response through the process. The work that was done looks good but a seam realignment that was needed doesn't look as good as it did before the accident.
Jose is the best!he kept me updated on the progress on the car. The car was out 5 days earlier
I'm completely satisfied no one could do it better thanks for everything I would let anyone else work on my car
Ana was very polite and they did a good job.
Jose Becera was exceptionally customer friendly.
Great job on informing me with all the updates done to my vehicle while being in your collision center. Thank you!
Excellent customer service!!
Jose was fantastic! Truck looked almost new. All of my questions were answered.
Ana and her crew worked very hard very hard to keep me happy. And it worked. It was appreciated
The repairs to my ford were excellent It looks like a new new car. Thanks to Jose and the repair team for showing pride in their work and informing me during the process. I am pleased to have chosen Caliber.l will spread the word that Caliber does excellent work.