Courteous staff, timely delivery, and professional service through and through.
Super easy experience. Super affordable. Great customer service. Thanks!
-The clear protectors on both the door and quarter panel were applied a little crooked
-My biggest concern was the fact that someone went through the contents of my center console. I don't know why this would be required to repair my left quarter panel and bumper. Anyway when I received my car, I noticed everything was out of place in my center console and I was missing my iPhone charger. I went back in and asked about it, and they had put my charger and sunglasses in a plastic bag. So I went home and had to reorganize the contents of my center console. Then I realized that I was missing 25 that I keep in my console as emergency backup money. I keep the money tucked away under the contents of my console, but since someone took time to go through all the stuff in there, they must have taken it. I would have been happy to come by and clean out my center console if the stuff was in the way for some reason. The repair otherwise looks good, but this leaves a bad impression on your repair facility.
There was a comedy of errors from being given someone else's items, to my truck not being ready when I went to pick it up. Having to wait to get things redone that weren't done correctly and having to come back tomorrow to have buffing done because it was half done. My service reps tells me "If you had picked up your truck before 6 pm we could have redone your truck". Or he could have had my truck ready when he called me to pick it up. I didn't feel valued as a customer at all. Even the lady at the front desk was rude and not very accommodating of any request. I am a repeat customer, I brought my girlfriends car to be repaired at your shop about 5 years ago and I came back because of the great service and quality work I received. However, I assure you I will never again have my car serviced at your shop and I won't ever be recommending you to any of my friends or family.
**** H. Stewart
The bumper but waiting for reworking of bumper to see it fixedhas came back worst than it was..dimples in the paint..letf trim..hanging off broken wasn't before went to shop.????
Vehicle Make : Volkswagen
Thank you Cubbage for restoring my VW Beetle. It looks brand New!
A black and white cosmetic bag was removed
From my middle counse perhaps it had to be moved during repair
During repair and someone forgot to put it back the bag contains
Bag contained some tools I use in my work
The work done was awesome and timely. Will definitely be back if something ever happens to my car again
Good job guys. Just picked up the truck today, but the paint looks like it matches the rest of the truck.
Thank u all so much for everything. I really liked the way u all kept me informed every step of the way so again thank u all.
I Will Never Do Business There Again Horrible Experience
I am very satisfied. Everyone was very courteous and professional
Very professional, fast, did a great job!
I did not know what to expect. When I arrived, I greeted before I entered the door! The whole process from dropping off my car to getting a rental to picking it up was easy and professionally done. I especially like being kept up-to-date on the work progress on my car. And, it was ready to pick up an hour ahead of the expected time of pick up I was given. To the professionals at Cubbage, thank you.
I did see a mark on my car that wasn't there but pictures were taken so I guess
Thanks for taking care of our vehicle
Left tail light was malfunctioning after my pickup, which was suspicious.