Every aspect of your customer service exceeded my expectations.
Everything was great! Ruben was a big help! Definitely will recommend Cubbage to people.
The work done on my truck was good. However the customer service was not great at all! Then upon picking up my truck they broke my keyless entry device and tried saying that it brought it there as is. When in fact this was untrue. Someone eventually said they will order a new one not until I was making a big deal about it. Also good luck gettting anyone to answer the phone when you try calling!
I was very impressed with the professionalism exhibited and the expediency by which my automobile was repaired. I am pleased overall.
Amazing staff. Did a good job. Thank you.
Excellent service. Kept me up to date on progress on an ongoing basis. Staff is very professional and polite. Managment is very responsive, communicative, and very professional. I will highly recommend this location to family, friends, and colleagues.
Looks great ... finished on schedule
... washed & interior cleaned (a bonus) ...
polite, thorough and kept me informed about progress
Everything looks good but please make sure you completely change everything the time as promise. Thanks for the hard work to get my truck back to me in a timely fashion.
Very good service. We'll definitely recommend cubbage to friends and family.
Impeccable Service and top notch quality work!
Everyone was extremely friendly. When I came in the front desk lady already knew who I was. Not sure how but it made it more personal. I would definitely recommend to someone else.
Evebody was exceptional and very profesional. Great experiencia.
Friendly, fast and efficient.
Excellent, excellent service. Will definitely recommend to anyone I know that needs repairs. The place was so nice and the staff very professional and courteous. Very smooth experience. I was kept abreast of the status of my repairs and my car was completed and ready for pick up 1 day BEFORE they initially said. Very Very pleased with my car repairs. Keep up the great work!
I was truly impressed with the level of workmanship provided by Cubbage. They exceeded my expectations. They kept me informed on the status of my car and actually finished earlier than initially promised. I highly recommend Cubbage for any and all auto body repairs.
Thank you for a very professional experience,friendly, explained from start what would be done, kept me informed of status updates throughout the process. Appreciated the care and concerned,would recommend hughly to friends and family.
I cannot believe the amazing customer service I received from Cubbage Collision! From the moment I walked in, I was treated with such warmth and kindness, like I was part of the family! From start to finish this has been the absolute best customer service I have received at a repair shop! Absolutely loved the text updates! I am still in awe my car was ready in a little over 24 hours! I will definitely be recommending Cubbage to everyone! Thank you for the amazing experience Cubbage Collision!
Even though it took a little longer than expected to get the work completed, the CustomerCare at Cubbage was exceptional. I highly recommend them.
Rueben made me feel like a special customer!
Thanks for everything. My Hyundai looks great!!!
From the moment I entered the doors, I felt that I would be completely taken care of without any worries. My car was even completely ahead of schedule. I know exactly where I will go if I have any other car issues. A great company.
Excellent job I still can't believe how nice is my truck thank you cubbeage and thank you to the people they were for them they are very nice very professional
Everyone one was courteous and professional from the moment I dropped my vehicle until the day I picked it up. And I really appreciated the consistent updates on the repairs of my vehicle. I was very pleased with the finished product because I was concerned about the paint being a different color. I have already recommended your services to friends if ther are every in need. Thank you very much, I am completely satisfied.
Cubbage did a good job on my vehicle and kept me informed during the process.
Vehicle Make : Volkswagen
I went in for fender repair and received superb customer service. If need be I will defiantly be a returning customer
I am very happy with the repair work done on my car it looks great. Thank you
Vehicle Make : Volkswagen
Very accurate an kept me posted on the progress.
Thanks guys love how you kept me in the loop
The service was excellent and the receptionist was always smiling
I thought ya mislead customers on situations . Example: When we walked around my truck you said you were fixing all things on my SUV . Then when ya called my truck was ready that was well we need a new claim. I was upset That is not how you treat customers
Superiorand friendly service, very pleased with the experience
Fast, friendly, professional, convenient, and most importantly ahead of schedule. Thank you for taking care of my baby. Great service ????????????????????????
Very professional, quick repair, easy transition,clean facility
Ruben was lovely as well as staff. Thanks!
Everyone was awesome!! It was a pleasure working with everyone involved with the repair car rental and estimator. Thanks for a wonderful experience!
Faster than expected, very convenient with onsite rental very very pleasant staff ????
The staff was really professional and efficient, the job was done really quick, Iam satisfied with your gestion..congrats for the great work.
Great service and repair quality, with a smile.
They are not your average collision company. They did a great job and beat the estimated time frame. Another satisfied customer.
The car looks amazing. Very professional work, and the staff were very courteous and helpful every step of the way. I will definitely recommend others to your shop.
They were nice and kept me updated
Answer promptly to my inquiries, repaired my car in reasonable time I would say fast, explained about the job needed and done. And liked that you keep us informed along the process and even cleaned my car.
My scion looks and drives great. Cubbage Collision did an excellent job repairing my car. Thank You so much for your great service
Vehicle Make : Volkswagen
The staff was courteous kind and very professional they did a wonderful job on my truck and keep me advised each day on the status of my truck one stop shopping insurance was their rental car was there and they gave me a tour of the auto shop
I am very much pleased with the services I received. I was happy with car and the excellent customer service I received.
The rear bumper needs to be tightened ...
Y'all did a very good job and kept me posted every step. I recommend this place to anyone who needs to get there car fix.
Great service! Cubbage was fast and efficient with handling our claim. We will definitely use Cubbage again!
Give specific and clear directions to customers about the process of fixing their car through insurance. Once thorough explanations have been made give the customer time to make a decision.
Reuben and Lavell were excellent. Customer service was outstanding.
I was really pleased with my repairs.
Ruben was very helpful in explaining everything that was done or replaced. I felt like he really wanted me to understand and answered all my questions!! Great job Ruben!!!!!
Since I got it back it make tickin noise an my lights flick on an off on the computer bring up all kinds of code
Seems like they were trying too much in doing the job quickly than doing it right.
Awesome service and staff. Great work and going the extra mile.
Would recommend to everyone!!!
Thanks for keeping me updated and getting the repairs done b fore any other shop.
Took much too long and very poor communication.
Outstanding service and work. Delivered earlier than expected, Reasonable estimate and price. Will forever to business with them.
Awesome job my car looked brand new again and it was done when it was suppose to be right on time . Thank you so much for taking car of me and my Kia . You kept me up to date with updates you let me look at my car. Just outstanding service . I highly recommend cubbage collision . Thank you Ruben Vasquez and the rest of the team job well done .
Extremely polite and helpful
Yes. Our experience at Cubbage Collision for our auto repairs was good. The workers were courteous and prompt. They kept us informed throughout the repair process, and they maintained the timeline they gave us!
Ruben takes his job very seriously and strives to satisfy his customer.
He made me feel like a friend and not just a customer.
THANKS for all your help, Ruben.
perfect repair and service
Everyone I spoke with was extremely helpful, professional, and accommodating! Your excellent customer service turned the hassle of finding out that someone hit my car (and broke my headlight) into a much more pleasant situation! I will definitely take my car here if I ever need any repairs!
Very clean, nice work and very smooth transaction. They are very professional and found mishaps of previous work from another shop and made me aware. I couldn't be happier and most satisfied. Thank you!
You guys did a fantastic job on my car, made an 11 year old car look brand new. Thank you for going the extra mile. If I or anyone I know need body work, id definitely return to Cubbage.
everyone there was very friendly and very helpful. they did a great job - the repair on my car is fantastic.
Surprised that my vehicle took a month to be fixed. Dropped in off on 6/4/2016 and it wasn't ready until 6/30/2016.
Good repair with great communication
I really appreciate the little extra that they did.. I was very impressed with the work..
The best customer service I have had in a repair shop
Thank you for your great customer service!!
I am very pleased and satisfied with the job that was performed on my car I would recommend ppl whom my need some body work done to their vehicle as we'll. Also the customer service was excellent!!!! Keep up the good work Cubbage Collision!!!!!
Everyone was professional and provided me with perfect repairs .
I had great service from the time I came to fix my car till the time it was ready for pick up, great staff, good people
Very friendly and helpful staff did a great job on my car
It looks like Cubbage performed a thorough evaluation of damages in & around my left front fender & wheel. The car looks like it came off the showroom floor. Thanks, Ruben and Cubbage for your professionalism.
Paint on floorboards are not good, light don't blink when alarm is armed
I am extremely satisfied with the service and how quickly,professional, and proficient that everyone was. This was my second experience using their service and I'm even more satisfied this second time around. Reuben was extremely helpful and nice and he made sure that my vehicle well taken care of. His customer service rating deserves a 10! I would most definitely recommend Cubbage Collision to others 100%! You guys are AMAZING! I'm still extremely impressed at how quickly my vehicle was returned to me! You guys rock! Thank you all!
Excellent service; Staff superb.Thanks.
Everything was great! Thank you
I'm very happy that we left the truck with you to fix. We had taken it to two other places to see if they could fix it. But, when we took it to you I felt very confident to leave it there. When Javier explained to us everything that was going to be done we forgot about the other two shops. I want to thank Robert too for fixing our truck. We really appreciate it. Thank you!
Excellent,helpful and precise service!My experience
was excellent! Customer Service from all the staff was very warm and compassionate..and that's exactly what I needed..because my experience of my car accident was traumatic! I would definitely recommend Cubbage to all my family and friends!!
Job well done...thank you!!
Excellent customer service. They kept me informed about the progress of my car repair through text messages! I will use them again for any car repairs that I may have in the future. Very professional.
Ruben was awesome. Handled everything perfectly. Has some issues with Gieco and he helped get everything situated so I could take my car that night.
Very quick service, my car looks awesome, professional, respectful of my time, etc. They even took time to send police report to insurance to help my claim. Very pleased with service.
This is our 2nd occasion to use Cubbage and I am more impressed this time than the first. The updates are timely and accurate, the repair is not even noticeable (with no overspray) and the vehicle was washed upon return. We are so impressed with the service we received from Cubbage, we are having some them complete some minor repair yo another vehicle that we own. If anyone has vehicle repair needs, I STRONGLY recommend Cubbage Collision, they are people of their word!! Best regards, Fred
Vehicle Make : Oldsmobile
I really like the help that I receive from them
Thanks for the easy experience! I was very concerned going through somebody else's insurance to repair my vehicle… But your whole staff, from reception, to Geico, to enterprise was all excellent
I am shocked at what a delightful experience I had with Cubbage - and every person there from the minute I walked in - to the moment I drove away. I will for sure be telling everyone about it!!! Thanks to all - so very much for making what would normally be an ordeal, become a lovely experience!!
I was really impressed with the quick and outstanding service received from Cubbage Collision.
Keep up the good work!
My fianc and I were very very pleased with our customer service experience with Ruben. I really did appreciate him staying after hours to let us pick up our vehicle. We have trusted Cubbage with 2 of insurance claims and I foresee us continuing to use them. Thank you, Ruben and Cubbage collision
Friendly employees and a seamless experience. Very well done. My only suggestion would be to work on the texting program. I received multiple reports that my car would be done on 5/10 23hrs after the last such update, I received one saying the car was done (7 days earlier than the text said). That was at 8am, but the car wasn't really done until 5pm. Also, I was annoyed to be woken up by a text at 7am on a Saturday to ask me to take this survey. Having a survey text going out at mid-day would be better. Thank you for the great work. Hopefully, I won't be back but I will recommend you to friends!
I was very happy with the work done to the car. Thank you very much. My car looks like a new car. I will recommend y'all to everyone I know. Thanks again for doing a great job.
Ruben is a great guy & very professional
I wasn't surprised about my car being nice and clean once it got out of the repair shop. Cubbage collision is known for their great work and dedication.
I'm very satisfied with the outcome of my vehicle. Everything works like new. Cubbage collision does great work and has all my trust. Outstanding job! Thanks Cubbage!!
Some of the best service that I've ever received. Delivered when promised, frequent text updates, excellent repairs, and the truck was even washed and vacuumed when I got it back. Wonderful experience.
I really appreciate the professionalism. Thank you
I was very pleased with the work and it was also done in a timely matter. I will definitely use you guys again in the future if I need repairs...
I really appreciated being completely updated throughout the entire process.
Everyone at Cubbage were super nice and couldn't have been more helpful. I would definitely recommend them !
They make sure you're satisfied with the work, and go over with you want was done.
What I liked about Cubbage is the fact the continually kept me informed about my vehicle. If any changes were made or extra additions were done. More importantly it was ready when promised. The workers were very friendly. A great experience. Thanks again. ????????????
Thank you all well job done.????????????
Vehicle Make : Volkswagen
Thank you very much guys! Your service is ace!
I was a little disappointed that no one did a walk around with me, but I am very happy with the result.
Your Cubbage team did an excellent job on our vehicle. We very extremely impressed with the excellent level of workmanship that was performed on our vehicle.
Was promised a call as soon as my car was ready and did it find out it was ready until I called them.
Great Service. Car was ready before date mentioned. Car looked great!
The customer service young man was superb!!! He made feel like they were really wanted my experience with them was great. Which it was. I will come back and recommend y'all to my friends.
Quick response, fast and quality service. Thank
All your people were very friendly and courteous. They kept me informed of the progress of my vehicle almost every day which was very helpful. Fast service is a job well done. THANK YOU SO MUCH. I will be very happy to return again if needed and would gladly recommend your services to all my friends. Thanks again, Dave B
I m so happy that I choose Cubbage for my repairs. I will definitely use them again if I have the need.
Adan and crew are fantastic. Thank you for another job well done.
Very helpful in making sure everything was done correctly!!
You guys were great. Communication was great.
Actually, no! I was hoping after the cosmetic surgery that it would come back as a Porsche!
2nd time fixing a car from me. Great all around service! 5 stars
Excellent customer service throughout
Reuben was very professional, and I enjoy the way he handled my repairs with the Chevrolet Silverado.
I have been a customer for close to ten years and me and my wife has never left disappointed.
I always have full trust in cubbage in repairs to any of music vehicles. However, it may be a good idea to offer some sort of payment plans for those whom are dealing with unexpected financial hardships and insurance problems. This is the 5th time I have had one of my vehicles at cubbage and have been treated with the upmost respect and completely satisfied with the experience.
Excellent job. Well informed, Keep us informed every time. Thanks
The customer service was excellent! !! and my 2014 Chevrolet was repaired perfect.
I can't wait to do my Yelp review. I have to say that being hit is not a pleasant experience, but your staff made it extremely as easy as possible. Before I chose to become a teacher I was the lead manager for a 300 employee outbound calling center. I believe I can call myself an expert on customer satisfaction. Lovell and Ruben from Cubbage and Brian from Geico were absolutely engaged in their jobs and made me feel completely at ease in a tough situation. They were polite, friendly, and professional at all times- even going out of their way to keep me informed of the process the entire time. I would hire any of them in a hot minute. I highly recommend your place of business and please make sure that those 3 get the recognition they so highly deserve. Thank you so much for making it as easy as possible. Best wishes, Heidi R
Vehicle Make : Volkswagen
Reuben did a fantastic job of keeping the communication open concerning the repair and when there was a breakdown, he maintained his composure and completed turn the situation around. He initially spoke to me concerning letting Cubbage perform the repairs and I was unsure at first. However, he honored his word and the shop and repair fully met my expectations. Thanks to everyone for a great experience, especially Rueben and team.
Well one thing, my passenger side front door has a whistle sound not from window while driving that was not there before you touched my car
Backup camera wasn't put back. Drivers seat cover is basically broken. There seem to water in the passenger side cubby hole,, was water. The repair is fine the insurance covers that.
Thank you for the awesome customer service. I was blown away by y'alls help and the great job y'all did cleaning and detailing my vehicle. That was completely unexpected and appreciated. Thank You!!!!
I was completely surprised that everything was performed exactly as quoted. The staff was courteous and professional. The work was fast, efficient and well done with excellence! Thank you very much!
Cubbage was fantastic. Ruben was awesome and very accommodating. Thank you
Did not repair warranty work as requested and I have two new door dings and a scratch down entire passenger side
Everything did not go back to my car
Very good experience with cubbage,they were very helpful and friendly. The service was very prompt and fast.I got my car back on three days and it went in for a wrecked bumper.I would recommend them to anyone.thanks cubbage! 100 percent!
Great work and customer service
Great shop, great customer service, and great work done on my car. I would highly recommend this shop!
After giving them my truck 3 times. It's still not fixed. They created a new problem ever time.
Great job and excellent customer service
I was been informed through out the process, everyone was courteous and I got the car back as good as new.
Thank you so much
The computer automated texts were annoyingly off timing with what was actually being done to my vehicle. I'd rather not get any update texts than to be misled. I even got a text that said "Good evening" early in the morning.
You guys are great at this location. Every single person I have delt with have been awesome.
Thank you for taking good care of my Vehicle in such a timely manner. Well done, by all.
The car looks perfect and looks like it's the same as before.
Cubbage was fast friendly and happy to make sure that you were satisfied with your vehicle repairs
Excellent customer service. Rueben was extremely polite and helpful!
The customer service was amazing and I loved how I was kept up to date regarding my vehicle.
Cubbage is where I will take my vehicle from now on.
Not my first visitv here, always happy with their services. I trust Adan, he always takes care of our family vehicles as it were his own.
The job was done promptly and with professionalism.
Friendly and efficient service. I liked getting updates about the progress of repairs.
Very professional and clean environment and a job well done on repairing the damages to my vehicle. I was impressed that my truck was given back to me cleaned inside and out and even took the time to remove the yellow stain from my headlights making them look almost new again. Thank you Cubbage Collision I really appreciated that!
I was completely satisfied with my repair. I was also satisfied with the customer service that I received throughout the process. The environment was friendly, clean and welcoming. The repair was prompt and accurate. I'm really happy about the entire experience. Thank you so much!
Excellent customer service skills and Ruben was very helpful!!
The whole transaction went very very smoothly. I was treated extremely well. Best customer service I have ever had at a body shop. They kept me updated at every turn and communication is very important to them.
I had to take my car back because of an electrical problem that never existed before my accident, just an inconvenience since my car was there for a long enough time already
The text system was great, it kept me up to date on how far along in the repair process you guys were, and it made it easy to plan for picking up my car and dropping off the rental. I was worried about how this process would go but you guys made it smooth and as easy as could be.
Everyone I encountered at your place of business was very helpful and courteous. The updates daily were unexpected but appreciated. Would recommend anyone to your establishment. Thanks again for taking care of my car.
Even from the first day having the tow truck drop my car off I just felt like my car was in good hands.I got several calls and texts about what was going on with my car or what stage it was at in being repaired.I was never in the dark about what was happening with my car and I truly appreciate that. My car looks great and runs fine and I would highly recommend Cubbage Collision to anyone.
Great experience. The process was much easier than I would have expected. The text message updates are genius. I was able to arrange my day to pick up the truck without having to wait for a phone call. Wonderful job Cubbage, on the repairs and customer service.