Very efficient and excellent communication about progress.
Great communications! Couldn't be happier with the repai
Josh was extremely helpful with the overall process. Thank you!
I truly appreciate Steve for working on my vehicle, he was very helpful throughout the entire experience and I surely appreciate his hard work and dedication to this company, my car looks as brand new and I love it !!
The mechanic who worked on my vehicle failed to reconnect the passenger side mirror to the electrical in the car. This meant that my mirror that used to move doesn't anymore so I need to bring it back to have that reconnected.
Appreciated your Great customer service with the daily update and that it was done sooner than estimated! Will highly recommend Calling Collision:)
From the people that took the initial phone call to Francisco, the entire team was great. Francisco kept me up to speed on the progress of my car. He exceeded my expectations when they put touch up paint on a minor ding but the back gate. I noticed it immediately and greatly appreciated them going the extra mile.
The team was courteous, professional, and they communicated with me in a timely fashion.
I was very pleased with the fact that I was always informed on what was occurring with my vehicle. And I very much appreciated the fact that I was helped so much with acquiring a rental car. I also liked how it was explained in extreme detail exactly was was being replaced and or repaired on my vehicle.
Work was very timely and professional. Thank you
Kerry was awesome helped me out with all the repairs needed and got me in and out with the drop off and pick up very fast. Car looks new again. Couldn't be happier with the service (both customer and repairs) at Caliber and it was a great experience!
Great service great people
I'm definitely going to recommend caliber collision of San Jaun and go to Josh he rocks and always keeps you updated
Excellent results and knowledgeable friendly front desk staff.
Josh and his teaM were perfect and they restored my car faster than expected and were so kind that me!!!
Just picked her up yesterday, but she looks beautiful and you got the work done in very rapid fashion. Thank you so much.
Great job. Seems a bit pricey though.
Honestly.... this was the very best experience I have ever had in terms of service. THE BEST EXPERIENCE I HAVE EVER HAD. From start, to the awesome text updates in the middle, to the very end when I was to sick to pick up my car. Kerri (sp?) not only dropped off my (previously filyhy) car clean, but then returned my rental car for me as well! WHAT?? Awesome! From the receptionist, to service, to service manager.... there's nothing they should change. They are perfect! I love Caliber Collision SJC. (And my car looks great too! )
Caliber was very professional, friendly, accommodating, and did an excellent job. I am completely satisfied with the work they did. Thank you Caliber for all your help!
You guys made the car look BRAND NEW!
Spectacular workmanship and done ahead of schedule. Thank you,
Great work, stayed in contact with me, kept me updated on the progress of the the repair. Would definitely recommend to friends. Thank you!
Actually, my son, my wife, and me all used your services within the last two months. As far as I can ascertain we were all very happy with the courtesy, helpfulness, and service we received. Thank you.
Quick and well done. I was kept up on progress
Everyone in the San Juan Capistrano Caliber Collision
office is so very nice!! I actually enjoy coming in! Thank you
also for doing a great job on my car!
The service I received was excellent, from beginning to end. From Francisco to ****, to the the ladies at the front desk; Caliber managed to make a very unpleasant experience (my car being hit) into a surprisingly pleasant one. Thank you again for the top notch service. I will definitely recommend Caliber in the future, for myself and my friends.. well hopefully not too soon for me :)
It was an amazing experience. Your organization is a true pleasure to do business with! Kerry Raes is a true professional and I could not of been happier working with him.
The service and repair were both done very professionally. The customer service was exceptional. I would recommend your business to others. Thank you
Great experience with the Calibrer crew - great job in shorter time than promised.
The repairs need to be revisited
Joshua Lovewell keep me informed of the repairs progress and completed the job on time. Great job. Thanks
Great team, great service and repair
Well done and early completion
Fabulous customer service. I like that you kept me informed of progress. And finished early. And the repairs are flawless and perfect.
Way faster than estimated. Thank you for your fast work.
My repair was also great and the ladies up front were also very helpful
Very professional. My car was completely cleaned inside and out. Kept me informed every step of the way. I would highly recommend them.
great customer service from all the staff
Looks great. Took longer than I expected but looks like new which is most important
The process was simple, the car was ready when promised,everyone was courteous, your service was excellent
All I can say is that I'm very satisfied with the service. I had the privilege to work with Francisco, he helped me from day one all the way until my car was repair. He kept his word and called me to follow up and kept me updated during the repair process. Aslo the stuff at the front desk were very friendly and polite. I'm very thankful that Francisco was able to have my car done before the due date.
Cary kept us informed and was friendly.
My car was done and ready for pick up a
day ahead of schedule!
Overall I am very satisfied!!
The service was excellent at the San Juan location. Carey did a wonderful job. We are 100% satisfied- thank you Carey
Josh, kept me informed throughout the entire process.
I'm am very pleased with the overall experience. Thank you!
Joshua love well was great to work with
They did an excellent job and keeper me informed on the progress the whole time. Brad went above and beyond!
I have been to Caliber three times this year. I think that shows that I think you work is excellent. In all three incidents, the repair work was done quickly, and as far as I can tell, my car looks good as new.
Vehicle Make : Land Rover
Everything worked out great! This is the fifth collision repair I've had at Caliber in 10 years and it's been great service every time.
The rep who helped me was Kerry, he was very throughu and professional, I appreciated the text and the phone call updates. I am very impressed with The repair as it is flawless. Stoked I brought my truck to Caliber. Overall killer job!!!
Jerry is awesome. Your work is always impeccable. Thank you so much!
I appreciated the daily text messages keeping,me updated.
Your people are very pleasant to deal with however the follow up was very poor and frustrating. Something is amiss there... staffing, quality standards, etc. unlikely to use you again. The actual work looks good, but those are table stakes for your business.
Vehicle Make : Volkswagen
Very professional. Completely satisfied with the repair. We were continuously advised as to the progress of the work and the repair was finished even ahead of the estimated completion date.
Steve and the team did an excellent job!
We are very pleased!
I am very pleased with the quality and the quick turn around from Caliber Collision. They are very professional and easy to work with.
Kerry and the staff at caliber were great! They made a bad experience turn into a positive one. Thanks guys!!
Car looks good great service but took way to long to make the repairs.
Josh is a great representative for your company
Thanks for considering my concerns about the timeframe to complete the repairs after my accident. My car looks great and it was on time. Everyone was really helpful too.
Steven was the consummate professional...
Answered all questions and kept me informed...
Thanks for making my truck whole again...
Josh and the Caliber staff were excellent at handling all my needs. I give everyone in the shop 5!
The service was amazing , Francisco was great.thanks.
My vehicle has a few scratches on the painted portions of the repair area that were not addressed and the tow hook on the front of the truck that was supposed to be replaced was not replaced. The ford logo was on the grill was not replaced but I was charged for a new one. I will not be using caliber again for my vehicle repairs. I like to support local business due to my families involvement with city government but not if it's subpar service and installation.
The worst part is that I have to drop my vehicle back off for another few days until the truck is repaired back to normal. Who is going to pay for the rental car?
VEHICLE IN SHOP EXTENDED TIME....WHICH CAUSED A LOT OF INCONVENIENCE FOR ME. FORTUNATELY SHOP AND HONDA AGREED TO PAY ADDED EXPENSE OF LOAN CAR. WAS PLEASED WITH THE APPEARANCE OF THE CAR AND THE FACT THAT THE VEHICLE WAS RETURNED TO MY RESIDENCE AND THE LOAN CAR WAS PICKED UP. IT SEEMS TO ME THE HEADLIGHTS DONT SHINE AS FAR DOWN THE ROAD AS BEFORE. HIGH BEAMS SEEM MORE LIKE REGULAR DISTANCE.
Everyone, especially Bob W., was efficient and courteous. An overall guick and painless experience!
Quick and easy, hassle-free experience. Very professional and willing to answer all questions I had regarding the repairs. Hats off to both Kerry and Brad.
Kerry went above and beyond. Very happy with his service. Will recccomend caliber to anyone because of him.
I'd just like to commend the staff ffor their excellent display of customer service. Everyone was so pleasant and always smiling and said hello.Keep up the good work guys.
Thank you all, specially Kerry
Completely satisfied experience !
The car looks great and it was done quickly.
Vehicle Make : Mini Cooper
Great service, everyone was extremely friendly and helpful!
From start to finish A service
Vehicle Make : Volkswagen
Bob was great, he was the reason I chose Caliber to begin with. He was friendly, knowledgeable and I felt like he would take good care of my car. Throughout the week he checked in several times so I knew what was happening. I really appreciated it. The car was finished earlier than anticipated and looks fantastic! I will definitely recommend Caliber in the future. Thank you.
From my first contact with Caliber was a pleasure,after I dropped off my gmc truck; personal phone updates and regular text updates made me feel confident in the entire process Thank you
Everything went very smoothly and they kept me up to date with everything
Steve took care of having my car ready when I needed it!
We hit the front bumper of the car and weren't sure if we wanted to get insurance involved or just pay out of pocket because it's an old car. Josh Lovewell did an excellent job at explaining what exactly was damaged and how much the expenses would be so we could make an educated decision. He was friendly, honest, clear and handled the job in a timely manner. We would definitely recommend him to our friends who are in need of collision repair!
The communication with me regarding the status of my car was minimal. I have blemishes in my new car door, my door handle is coming out, there is some sort of liquid that dried on the bumper and isn't coming off.
Vehicle Make : Volkswagen
Kerry was great. I recieved my car within two days, and it looked great! I appreciate the texts that updated me on my cars repair. Thank you.
The quality of the work makes me very happy. The price was sac quoted and the timeframe quoted was also met. While I hope to not have to deal withbcar mishaps again, I'm very pleased with how Caliber made the experience.
Very nice & accomodating. Fixed my car & cleaned it up nicely. Great job!
Charles was very helpful to me on Saturday morning. ..I was glad I didn't have to return the rental to the rental place....saving me a lot of time....especially after working all night....so again my thanks goes out to all staff...very professional. ....barb...
Work was done on time and my car looks looks great
I couldn't have asked for a better experience.
The tailgate still has paint missing Grank is aware
My car look like new again and in record time. I will only take me car to Caliber collision.
Great job...thanks for fixing it up!
Chips in paint. Runs in paint. 3-4 day job. Had car for 7 business days and still delivered a poor product. No inspections. No quality. Not satisfied or happy. Service King does it better!
Vehicle Make : Volkswagen
They all were great!
Everyone was really proffesional and kind at Caliber. And Francisco offered an enourmous amount of help. I was really pleased with the service given.
12/10 service on all fronts...thank you, Caliber Collision and staff.
Bob handled our repair thoroughly, and with the least inconvenience to us. Very helpful in what is obviously a difficult time after an accident.
It was very easy arrangement, convenient drop off and very fast & efficient service. My car looks exactly like new again !!!!! Thank u all. So happy with the experience & results. You all are great... Keep up the good work !!!!
Everyone was friendly and helpful. My truck looks new and the work was done quickly. They returned it to me cleaner than I had left it with them. Well done.
My car repair experience exceeded my expectations. The results were outstanding. I never expected my repairs to be completed so quickly.
Kerry went above and beyond to get my car completed quickly. Very satisfied.
Great service, quality work, excellent staff.
Excellent and thorough job as usual!
Informing me what is going on my car by text message was so assured me.the job was done beautiful.
Thank you so much!
Great,fast,service with excellent work performed.
I had an amazing experience with Calliber. Everyone was so kind and very willing to help. They updated me through the day which was very helpful. I worked mostly with Kerry and he was fabulous. Great service and great repairs. Will always come back here.
I found the daily texts to be annoying. I would have preferred to have been contacted by an associate and have them tell me why my car took longer than the original estimate. I would normally never say anything, but you asked.
Tyvm. It was a pleasure meeting you and leaving our car for top quality repairs. Our 2nd time there and very very pleased. Everything went perfect including the coffee while waiting for pick up. Amazing job! Again thank you very much. Tony Magana
Vehicle Make : Volkswagen
Amazing service from Mallory up front to Kerry (sp) keeping me informed on progress of my car. Got my car back today and I couldn't be more pleased! Thank you Caliber!!!
Super easy, job well done
Repair fine. Paint dirt under floor covers drive side.
Kerry had excellent communication and customer service. Prompt to return calls and kept us informed along the way.
From the moment the appointment was set up by my insurance company and your personnel started communicating via text with me, I was impressed. Your company and employees kept me continually updated on the progress of the repair. The staff at the front desk were wonderful, the representative that dealt with me directly Francisco was concise and informative and made no promises that he could not keep. The repairs were done professionally and of the highest caliber I've seen. I was worried because my car is a Lexus and prior to being you rear-ended, it did not have a scratch dent or ding on it. You restore it to its new condition. Thanks to all the staff at Caliber Collision. I would and will gladly refer people to your business. I don't know of a higher compliment that I can give you than to refer friends and family to you. Again, thank you. Mary Lee Nelson
Vehicle Make : Mitsubishi
Very efficient and courteous. Would recommend anytime to someone in need of quality repair.
Very knowledgeable and friendly!
Great service! Fast, professional, a joy to do business with!
The customer service was spot on!! The constant updates were so nice to see the daily progress. My car turned out better then I expected and we were so happy with everything ;). Carey took great care of us!
Your team was great. Thank you for being the easiest part of the process. Keep up the good work.
The employees at calliber collision were extremely nice took real goddess care off me and my car I'm 100% happy defenetlly recommending this place
Everyone from the people at the front desk to the associate in charge of my car and the man who drove me home, was friendly and efficient. The only suggestion I have is to make sure the car is ready before sending out a text that tells me it will be ready on Tuesday. It was ready on the following Friday. Still I would recommend Caliber to family and friends.
Everyone was courteous and helpful. I brought car in, was out in about 20 mins with rental and on my way (enterprise was great as well). I was updated constantly via text and my car was ready on day CC estimated. Staff was friendly- thanks Steve **** and Charles! -- Abe S
My Bluetooth wireless audio receiver was missing when my car was returned to me. It was left in my auxiliary port (located below my cigarette lighter) when I left my car, so I don't know why there would be any reason to move it. I looked in the center console and all through my car including my trunk to see if one of the workers left it in a different place, but it is nowhere to be found. I am positive it was in my car when I dropped it off, and now it is missing.
The team was responsive and helpful. Communication was clear and consistent. Thank you to Steve who also took care of a bumper ding at no additional cost. I hope I don't need to, but I'll be back if something else happens.
Caliber is an efficient, professional, knowledgeable, and friendly customer service operation. Thank you Charles for being so nice and Kerry took care of business with the highest quality service ever! Thank you to the technicians whose hard work returned my truck in top condition.
The best in customer service I have seen ever! From the time I walked in with your administration, to my advisor, the updates every day, the best! Thank you and refreshing to see in today's business world.
It took 3+ promise dates.
Actually, We weren't expecting to pick up the car until 8/****/16. What a surprise, it was ready 4 days earlier and in perfect condition. We have used Caliber for our car body repairs several times and have always been very satisfied with the results.
I like the updated texts about the status and completion of my car.
I'm glad I choose to have Calliber do my repairs
Excellent customer care and my car looks brand new!
I have used Caliber Collision for years and plan to continue as long as you guys keep taking care of me as well as you have been. This last experience has shown me that you guys are still the best. Thanks.
Thanks again, everything was great.
Great service! Courteous, respectful and timely!
The only issue I had was being told my car would be ready on Tuesday and when I called after 16:30 to find out was told it would be Wednesday morning. So adjusting my schedule was a waste of time. Then on Wednesday I receive. Call saying it would be ready at 13:00, so not in the morning. So another schedule adjustment went do nought.
The work does appear to be very good, but setting and meeting expectations needs some work.
Front desk was efficient, helpful and polite. Caliber was very professional and my car looks better than I expected. I highly recommend them.
What a awesome job and service Calibur does !!!
I am beyond satisfied and very happy with the job
Caliber did !I will for sure recommend and use this place in t
In the future
Michelle **** San Clemente !
Friendly, great customer service and outstanding repair work . Five Stars!
The process went very smoothly. Your entire staff made me feel very comfortable. I'm glad I selected your location for the repairs.
Thank you to everybody!
Everthing was satisfactory as far as I am concerned. All I had done was to replace the spoiler on my 2011 Prius which was acomplished in a timely professional manner. The elongated mounting holes were even taken care of so that the spoiler could seat properly. My thanks to Christopher and the staff.
Vehicle Make : Land Rover
Just a big thank you
Ashley was great! Excellent communication. I loved the text updates too! My car was ready early and it was super clean when I picked it up. Wonderful professional and friendly service.
Great customer service
Timely and prompt
Promote Kerry - he knows how to get the job done and done right. Kerry helped me out and made sure my truck got taken care of and done ahead of schedule. He knew my expectations and he made sure the team exceeded them. I'm extremely happy with the work that was done on my car. Also the customer service was amazing. Thanks Kerry and the rest of the Caliber team!
I had to return the car to Caliber within the hour. There was obvious new damage to the trim on the passenger door near where the work had been performed. The person(s) who took the trim off or put the trim back on should have brought this to the attention of their supervisor and not allowed the car to be released to me. Bad QC.
Thank you for your attention to my vehicle and the timely manner in which it was completed.
Vehicle Make : Volkswagen
Thank you for your help…
Chris your manager will ensure your business continues to deliver the promise.
Very professional and completed very quickly
No comments required! I was fully satisfied and received the car back on time as promised!
I already submitted a total evaluation. My bottom line was I felt Ashley was extraordinary & George was very professional & helpful.
Vehicle Make : Volkswagen
5-Star customer service and every aspect of the work performed was professional excellence.
Vehicle Make : Volkswagen
Kerry does a great job, car looks great.
We've used this Caliber location many many times we've always been very happy and this time is no different and even got the car back several days sooner for my daughter and it looks perfect. I love the new text messaging system and I also received a couple of calls from Kerry explaining what was happening and the whole process was easy and fast.
Great job! We're totally satisfied. Thank you
Great staff, great work
Kerry was extremely pleasant to work with. He kept me informed throughout the entire process. I appreciate his professionalism and outstanding customer service.
Excellent Service with Friendly Staff!
Vert professional and efficient!!!! Highly recommended!
Vehicle Make : Mini Cooper
Outstanding service and repair
Excellent place ! The best so happy
Your team consistently has been professional and personally considerate. It is always a pleasure to deal with your company.
I really appreciated Ashley and her attention to detail.
Vehicle Make : Volkswagen
Simple fender bender turns into a ruined weekend because car was late by 3 days, and cost increased by 75%.
Excellent service 10 out of 10!!!
xlnt follow through. Timely.
Looks and seems great so far. Thanks. Jim
My experience was done professionally with ease and courteous people. My car looked perfect and the timeline was met as promised. This was my second repair here and I was not disappointed. Thanks for a job well done again.
Everyone with whom I came in contact at Caliber Collision was friendly, helpful and professional.
I will certainly return should I need work done on a vehicle in the future.
Thanks for staying late, to get us the keys.
Great service. Kerry Raes rules, and so does everyone else at your office. Thank you.
Chris made me feel like my car was the only one being worked on. He treated it like I would and made it look better than it has for 10 years. Thank you
Was extremely pleased with the service and the work done on the car. Everyone was extremely fast, efficient and friendly and the car looks brand new! Thank you so much.
Everything over and above. Kerry Raes ought to get a medal ????????
First I would like to say that the staff and Francisco gave wonderful customer service. I was really impressed! However the reason why I'm not satisfied with the work is that the painted bumper doesn't match the faded paint of the car. Francisco gave a great explanation as to why it didn't match but I did some research and emailed Francesco a link that explains how it could still be done. I said I was going to stop on the following Monday and talked it over with the Manager but I have been too busy; I didn't get the time to do it yet. I realized the Prius is getting old and would need a paint job but this is not the time yet. For this reason I would not recommend Caliber Collision for a paint job. Also when the car was ready I noticed that part of a black rubber lining hadn't been put back properly. Francisco had a technician fixed the problem right away. This wasn't important and wouldn't influence my recommendation. These kind of little mistakes happen to everyone. Please don't hesitate to contact me if you need more information. Sincerely, Micheline B
I was very impressed by everyone I dealt with! How nice to be treated like the customer matters, and to be treated with courtesy. The frequent text updates were very appreciated, thoughtful and helped me plan my day. If I ever have need of body work again or have the chance to refer someone to a body shop, you are it!
Ashley at the San Juan location was superb. Great communicator, very professional, sensational follow through. Truly best in class.
Chris the mechanic was beyond gracious. He introduced himself, shared details about the car and provided an immediate sense of trust which I really appreciated. You have some exceptional and very service oriented professionals at this location.
Thank you for exceeding our expectations in every way possible!
I loved the work that was done.
Repairs were not done to bring truck the way it was when I purchased truck new. Corners were cut and other parts damaged that Kerry did not bring to my attention when I came to pick up my truck. Thing is Kerry acted like nothing was wrong with the repair work done on my truck. It was as all is good, and it was up to me to point out if things were not right. After signing papers at front desk, Kerry was to meet me in the parking lot by my truck. I waited over 30 minutes before he showed up. We discussed a few things that I noticed that did not seem proper, but after getting home and parking truck in driveway it was to dark to really check things out. However, the next morning I found things that I do not know how Caliber could of missed that were not right. I have had Caliber repair a few cars for me over the years, and the work was just perfect.
So, I had no reason to doubt their work performance, but this time things were different. I need to make an appointment to have a meeting with the top man or woman in charge.(The General of all operation).
Kerry Raes, Service Advisor from your San Juan Capistrano, Ca location was very professional, and customer oriented. Thank tou Kerry & Thank you Caliber!
All staff were helpful especially Ashley Fajarado who called me several times to tell me the progress being made. I was extremely satisfied with all the service.
Excellent, excellent service. The staff was amazing. Treated me like I was there most valuable customer. Thank you, Thank you!!
Ashley and the front desk were very customer service oriented and were pleasant to work with while I was at Caliber. Overall the process was pretty "no hassle." I appreciated the easy in and out.
You guys are great one of my friends refer me to you, Kerry I believe is great, honest, very helpful great, he called me to give me updates on my car, I hope you guys get pay trough AAA, the person in charge in this claim is no very helpful or she may be very busy, again Kerry and the two guys at the counter are great very helpful, my car looks great
provided excellent customer service and tracked tne repair schedule closely. A very professional experience.