So far the car seems to look great and operate well
I really felt pampered through the whole experience. Everything was handled by the staff, insurance,rental car, etc. I didn't have to worry about anything. Albert answered all my questions, and gave me his undivided attention and I never felt rushed. I was also pleasantly surprised that my car was not only washed but vacuumed as well.
My associate Taylor was very thorough and communicative. Job well done.
Everything was awesome. Fast, friendly, and the repair was done very well. Alberto "Albe" took very good care of me and my car. Job well done guys!! Thank you. -Marc
I received excellent advice and guidance.
The repair job was terrific.
Taylor helped me with my vehicle from start to finish! My car looks amazing and I am extremely satisfied!
Fit and finish is perfect -- first class workmanship.
Thank you- great work and great service!!
I had the following issues:
turn signal bulb out
top edge of hood had unfinished painting
A sloshing sound when breaking
Headlights out of alignment (?)
I made a stop to the shop on Saturday and the car was picked up/delivered to my place of work to get these items taken care of.
Charlene, Mario and Joseph were all very friendly and attentive. I am a satisfied customer and would have no reservation recommending the shop to friends & family.
The process from reservation, drop off, alerts/update and pick up was seamless. The staff was friendly and Albe, the repair specialist, was very thorough in explaining the process. The repair looks great and was done before the estimated time.
I received the vehicle with a damaged steering wheel. This was not there when I dropped the vehicle off for bumper repair. I picked up the vehicle during off-hours and I will discuss this damage with the service rep during business hours.
Taylor and your team are awesome and my vehicle looks good as new!
Great job on the car. It looks new again. Delivery went smoothly without any issues.
Albe and the staff are always very professional and appreciative of my concerns. I have always had high confidence in the quality of the work. Thank you.
Alex was very friendly and helpful
Alex was very professional and courteous.
The work was done well and ahead of schedule .
I found multiple areas on my vehicle that had flaws. Two area of damage that were not even repaired. A paint run was touched up and was not done properly. Areas like that obviously were found but looked horrible. Over spray and sanding marks were found in the driver rear door jam. Overspray was also found on a plastic piece that should have been removed. Billed my insurance company for side step removal, and I know with 100% certainty that the step was not removed. Fraud!
Vehicle Make : Volkswagen
Good experience and thank you all.
Alex and Elena provided excellent customer service. Repair done early. Would recommend Caliber to anyone.
Super fast service. Thank you.
Excellent work and customer service
Alex and the front desk staff were friendly and efficient. Repairs look great.
Alex was very professional and kept me well informed.
Rea1 a good e experience. Great guy aalex took care of me.
Charlene is the very best! And my car looks fantastic. Great service and updates via text messaging kept me informed of my repairs along the way. Even better, my car was done 2 days early! Thanks again for a great experience.
This was the second car I had repaired at your business and both repairs were supurb.
Thank you all!
Charlene was very professional and patient
Alex and his team exceeded my expectations. Checked me in promptly and arranged a rental car. Kept me looped in on the process. Finished the car ahead of schedule. Car was much better than when I dropped it off. Thank you.
Great customer service. Overall pleasant experience in unpleasant situation.
From the minute I met Albe he turned an unpleasant experience of getting into an accident to An experience of "sincerely" being well taken care of. I was in the loop every step of my cars repair. Thank you Caliber,especially Albe!!
Work quality is excellent!
Alex took care of my car and did an excellent job.He definitely deserves a raise.He was professional,honest,and make a bad situation positive.He was very personable and answered all my questions.
Albe Astorga was fantastic. He made the whole process, which could have been an inconvenience and headache, almost pleasant! The work quality was exceptional.
Charlene our agent that took care of my Scion car did an excellent job in accomplishing the negotiation with the other party insurance. I"m satisfied with the result.
They were all very helpful. And went above the customer service. Alex was very nice and helpful to me he helped me understand what was going on.
Charlene at the Miramar location is a sweetheart and genuinely cares about the customer. Really enjoyed working with her.
Great service, thank you all at Caliber Colision
Every part of the experience was excellent from start to finish. There were convenient pick up time. I'll be was incredibly responsive and was able to answer all of my questions. The Communication was excellent with texts being sent regularly to me.
Alex was super responsive and very helpful. Got the car sooner than I had expected.
I was pleasantly surprised by the attention to customer service and satisfaction shown by all. Especially front end staff Maura and Elena. A shout out to Charlene and Mario also.
Customer service was awesome! I really liked the communication and everybody was very friendly! Also got my car done 4 days ahead of schedule! I'd come back any day ????
everybody was super nice, the lovely girls at the front desk and especially Taylor Formico, my service advisor. He explained everything perfectly and I knew exactly what to expect. My car was repaired super fast and it looked perfect! Thank you so much for all of your help Taylor! :)
Alex and the team at CC were very informative and accommodating of my needs.
Excellent Service- my car looks great.
Always professional, committed to excellence and keeps you up to date with the repairs on a daily bases.
My favorite place to go when car is in need of fixing
Vehicle Make : Mini Cooper
We liked the personalized service Alex. Your calls were much appreciated. We also thought the the everyone in the office were kind, considerate and pleasant to work with. They were very knowledgable too. Being able to get the car back on time was great too. Thank you.
As always, Alex and your crew rocks. One of the guys came out to talk to me...recognized my 2015 Mazda6 from about a year ago...and showed me a few areas I should get water spots taken care of. My car wash couldn't get ANY of the spots out. I know he must've used ALOT of elbow grease to help me take care of a problem that was totally not his responsibility. When he was talking to me about my car and the finish nd how i might pproach adressing the problem you could tell he didn't see he'd done anything "extra." He was just 100% total pro and he couldn't let a car leave his shop in anything but perfect condition.
Ahead of schedule, great staff and good job!
Alex went out of his way for me and everyone on your staff was helpful efficient and top-notch
Thank you so much for the excellent customer service.
Superior customer service
Efficient and very courteous staff!
Charlene & Alex - AMAZING!!!! I would never bring my car anywhere else. A+++!!!
Very quick and everyone was helpful and polite.
All seems perfect and that is wonderful
You did an awesome job in record time. I was also impressed by the buffing you did on the outside! Thank you so much!!!
Everyone at the shop is very nice and friendly. Charlene is amazing and has done a fantastic job in fixing my car and making my experience a great one.
Great experience with caliber. Thank you
Great service, speedy repair and really professional staff
Thank u for ding an awesome job on my car. It looks like a brand new car!
Exceptional service and wonderful staff who greet you with a smile. Efficient and a pleasure to do business with.
Team was very helpful and kept me informed.
Taylor was super friendly as well as the other staff I dealt with. Overall I felt safe leaving my car in the hands of Caliber and they did a great job on the repairs. I would definitely return in the future if needed and recommend Caliber to my friends and family.
Excellent customer service including the front desk, the service manager, and the mechanics.
Vehicle Make : Volkswagen
Customer service was awesome! Would definitely recommended this place to others
Everything was so nicely done. The assistant was fantastic. I could not be more satisfied. This was one of my best experience ever.
The staff was very friendly and work was completed quickly and efficiently.
Thank you, Albe! Your positive attitude and willingness to do all within your power to remove the stress of this unfortunate experience is so appreciated. The repairs made my 3-week-old car look new again after being hit by a hit-and-run driver. Much gratitude to the whole team at the Miramar location!
Excellent service. They had it ready before the anticipated date.,
Vehicle Make : Volkswagen
Albert kept me in the loop at all times.
Estimator, Albert Astorga, was very professional and communicated in detail bumper repair work and repair time. Loved receiving text messages updates. Wonderful customer service. This is my second bumper repair experience with Caliber and still very professional. I would definitely recommend Caliber! Thank you!
Thanks **** and team. Great job!
Everything ran smoothly from the minute I got there till the time I got my car today. Everyone was very professional and friendly. My car looks great you cannot tell that anything happened that car I'm really proud of it. Kudos to everyone!
Your texting updates was appreciated, but way too inaccurate, by 4 days.
When the repair was presented to me, i found one of the panel was not painted, at the edge. They fixed the issue. Then when they bring the car again, there was a scratch 2 inch long, then they fixed it. Finally i found there is a mis-match between bumper and the 1/4 inch panel.The adviser thought it could be tightened to reduce the mitch-match but the other guys say no it will be like this. Basically, i am not satisfied with the quality of your work.But your customer service and process was ok.
Great job, looks brand new!
Your customer service skills are GREAT!! Your front desk staff was super helpful and very polite! Thank u ladies! As for my service advisor "Albe" he was wonderful! Very attentive and polite! Thank u guys for making this unpleasant phase a more pleasant one!
Great work, friendly staff – highly recommend.
Charlene provides excellent customer service and was extremely helpful. My car was vandalized and had a lot of damage. She was so helpful and communicated with me throughout the repair process. I was extremely pleased with my experience and will definitely use your services in the future.
Everything was top notch. Very nice people, great service and great communication. My only complaint is I thought after all was fixed that the team would have washed the car. The car is really dusty with dirt as well as the inside of the car. I'm not sure if this isn't a service you provide but other places usually make it nice and clean.
My car done on time. I recommend Caliber Collins repair shop to my friends.
I was very happy with service and it was done in a very timely manner.
Abbie took care of everything. Was pleasantly surprised when the repairs were done 3 weeks ahead of schedule. Appreciated the car being dropped off at work and **** retuning the rental - great customer support. Only suggestion is that **** should be more responsive at returning calls. When he was available, I got all the answers that I needed. But if I left a message, I would have to call again to speak with him.
Everyone I've dealt with at caliber Miramar was extremely pleasant and did their jobs well. Albe was courteous, friendly, diligent about keeping in touch. I have sent an email to Vicky Jacobs at AAA and asked her to please share it with Karen Michel at caliber.
My car came out way bettet than I expected. It looks brand new again! I have a renewed sense of pride over my car again. Charlene, who was my repair specialist kept me updated on everything. She is the ABSOLUTE BEST!
Everyone was very courteous and helpful. My only comment is that nobody noticed there was a check engine light on ( due to the work you had done) when I picked up the car which I had to point out so it could be fixed.
Our insurance lists my husband as the main insurer. Though I made the claim, and all the follow up.The car is in my name. It was insulting that all of the email communication addressed my husbands nam, only. Perhaps changing to Mr/Mrs could at least acknowledge my role. This is 2016, after all.
Vehicle Make : Volkswagen
Great customer service and my car was delivered to my home !
My repair coordinator was Alex Betancourt. I can't give enough praise to the man for being the utmost professional and for providing a totally satisfying experience. He kept me up to date with all the repairs and was very genuine and honest with all my questions. He truly is a tremendous asset to your company.
Thank you Alex. You guys are the best.
Alex did a great job again.
My service manager Charlene was the bomb!!
There were some challenges with my insurance company and Charlene handled that obstacle course like the professional she is!
Great workers! Great customer service! And great quality work! Charlene took car of my car with ease! She even kept me updated with texts!
Came out earlier, cleaned, and good looking. Taylor was friendly and helping.
Alex and the team at Calliber went above and beyond to make our car repair as seamless as possible. All of the staff was kind and courteous. And most importantly our car looks and runs like new. Thank you Caliber!!
Albe was great and kept me inform every step of the process.
The entire team was fantastic. From the two young ladies the front desk to Alex, and everybody that I didn't meet that repaired my vehicle. I'm very happy with the service from start to finish. Thank you very much
You guys returnrd our rhythm of life and we're v grateful
Repairs were prompt; the work on car was amazing work way beyond expectations to root out all the problems and do a super solid job on repairing it; my service advisor was absolutely awesome and very professional.
To be honest - I can't say enough good things about my experience.
Also; for the volume that Caliber does; which seems like a lot in contrast to other shops; Caiber absolutely blows away competition in timely work; coordinated staff; amazing communication and much more thorough and quality repairs - all while doing 3-5 times the volume.
Charlene did a great job of updating us when our vehicle would be ready. The repairs look great.
This was a thoroughly professional and actually quite pleasant experience. Taylor was terrific and very helpful. And my car looks like new. I will sing your praises to family and friends while hoping I don't need to come back for repairs. But if I ever would, you're my #1 choice. Thank you!
Taylor was fantastic! He was extremely prompt, polite and very thorough. He was so easy to get ahold of and was very, very quick to return my phone calls. The girls at the front desk were also very polite and pleasant. They made it very easy to make appointments and were very easy to get on the phone. It was very nice to make a phone call and immediately speak to a real live person. I am very satisfied!
I wanted to thank all the friendly staff for all there hard work. Especially Elena at the front desk very knowledgeable she answered all my questions. Thank you again I will definitely reefer friends and family to your location.
Everyone and everything went beautifully. The car looks amazing! Well done, Caliber Collision!
Vehicle Make : Mini Cooper
Thanks for keeping me informed and for finishing ahead of schedule. It is great to have my car back again!
Wish they had a location closer to work, in Poway, Rancho Penasquitos, or Rancho Benardo (or even Scripps Ranch).
Vehicle Make : Volkswagen
Great - excellent service and repair quality!
well done suggest limiting appointments to midmorning times (miramar is less intimidating during that ).....
Great job from start to finish!
The team worked hard to get the job done. We just picked up the car and hopefully all is well.
The car was delivered in pristine condition. My only knock is that it took much longer than anticipated to get the work not only started but completed.
To the repair team and Alex, just want to "thank you" for a job well done on my car. What i like the most, is that I an well informed the while time my car was being repaired. Alex is especially hands on, i must say. I felt like i am genuinely cared for what was happening and how it will done that i dont have to worry much. He tskes care if not having me back and forth to car rentals. He tskes care of dealing that too. He gives me option should i need to decide on anything. Overall performance and quality of service is awesome! Thank you guys....i will recommend this shop to my friends and co workers should they need something repaired.
Fast, professional, would recommend
The customer service including transportation home and back again when the painting was complete. I was thrilled to see the perfection of the newly painted area and the cleanliness of my car.
Awesome service. Alex is top drawer. Car looks great.
We were very happy with the customer service and constant communication!
Alex was so helpful and kind, he kept us informed at all times. Very pleasant to work with.
They called me even before I had a chance to call them, and set up a convenient time to bring my car in. Kept me advised at every step. Had the car finished in a timely manner, and when they told me it would be. I hadn't needed collision repair in many years, but this experience was so much nicer and more professional than I expected.
Excellent repair and customer service!!!
Charlene is fantastic! She is very professional, accommodating, friendly, and a pleasure to work with! Keep up the good work, Charlene!
I hope I don't need your services but if I do I would definitely use your company again.
Car was returned with low tire pressure
Excellent response and follow through. Thank you.
Great service and fast process!
Work was completed ahead of schedule, thanks!
Thank you for everything! My car looks fantastic, and I'm completely satisfied. Charlene, once again, did an unbelievable job! She keep my fully abreast from start to finish. I also found your text notification updates great, too! The service you provide--with employees like Charlene and vehicle outcome, is exactly why I came back. I've shared my experience(s) with many who will likely be your next customer. Thank you!!!
My service advisor, Albe has some of the best customer service in town. He gave me updates throughout the time my car was in the shop as needed and broke down what exactly his team did to repair my car. Also he is very genuine when speaking to him. The repairs to my car make it look like I was never in an accident. Much appreciate their time and work at the shop!
100% satisfied! weve been accomodated good. always get updated everytime about the status of our vehicle, and got the car earlier as we expected... good job to our service advisor albert.
Thank you for accommodating me by giving me a ride home after I dropped off my car for repair.
I loved the emails telling me how much was accomplished, and Taylor's help providing information to my friend that picked up my car when it was all done.
Charlene kept me informed during the entire process. She seemed to go out of her way to make the process as easy as possible. All of the staff were friendly and competent
Alex B was very professional.
Excellent service all around.
Alex and all of the staff were very friendly and helpful in every way and got my car fixed quickly. They even took care of a cleaning a spot on the carpet for me without being asked!
I can't begin to tell you how pleased I am with the repair on my Mercedes. I turned the car in Monday morning and had info Tuesday PM that it was done. I picked it up Wednesday morning and it looked perfect. Alec Bettincourt kept me fully apprised of progress through 4 text messages and several phone calls. Based on a previous job you did for me I expected high quality work but the speed with which this job was completed was really amazing. I recommend your company to anyone that needs auto body work. CONGRATULATIONS AND THANKS to your well-run operation. Ted Fitzsimmons
Quick service nice people great job and prices too
Alex was awesome... as always. He had me in and out super fast, and Mara totally rocked my paperwork and helped me stay focused and not get overwhelmed by all the details. Big thanks to the entire team!
Vehicle Make : Volkswagen
The staff was always accommodating and cheerful. Great customer service. I would definitely recommend you!
Excellent communication throughout the whole process. Very pleasant dealing with staff.
The experience began with the friendly and hospitable atmosphere in the reception area. While waiting, I enjoyed chatting with a couple other long time and very satisfied customers. John Myles did a wonderful job of explaining and answering my questions about the estimate and work to be done. I also very much appreciated that he kept me informed and updated on the repair work and progress. The overall experience was one of confidence and peace of mind, knowing that I had picked a very competent, honest and we'll respected company to repair my car. Joan Bennett
excellent job, well done! thanks
Wonderful customer service. Very helpful and courteous. Will definitely return in future if I need auto body repair again. Thank you !
Charlene did an outstanding job keeping me updated throughout the entire process. I am beyond satisfied with the quality of work and professional manner in which everything was handled. Will be sure to recommend Caliber to any of my friends needing body work.
Vehicle Make : Volkswagen
Thanks for making it easy Alex.
Alex is a very good customer service rep.
Everyone was especially friendly and accommodating.
Caliber collision on Miramar Rd was outstanding with regard to looking after my car replacing my bumper and getting the car back to me. Taylor and the other staff members were polite, courteous and extremely efficient. Taylor even found a bag I left behind and they kept it safe until I could return to get it. My cell phone was in it. Need I say more? My worries were assuaged. I couldn't be more pleased with the overall professionality. Now I really understand the motto "restoring you to to the normal rhythm of your life." I would not hesitate to recommend this place.
Alex and the whole management team extremely did a great job. From the timely estimate, to the constant feedback of the status, to the quality result of the repair , and to the outstanding customer service. I would definitely refer your shop. You are truly putting us back into the rythym.
Your manager was also very accommodating.
I have had nothing but positive of the service and repair of my vehicle! The staff and representatives are so nice, informative and professional! Thank you for being so dependable!
I am completely satisfied With the service
Vehicle Make : Volkswagen
My service manager was very nice and efficient, though he did not keep me up to date on the status of my repairs. I had to call twice to find out when my car would be ready. When I got my car back there was an extra rubber piece in the car and a mat in the trunk. I'm not sure where they belong. The car was very clean, but the product used to clean the inside of the car has a very potent, awful smell.
Alex is such a professional and great personality. Caliber collision is my first choice for any future USAA needs.
You guys did a great job on my car. A special shoutout to Alex and Mario you guys were very helpful.
The staff there were always super helpful, super welcoming, and overall, really thorough. Great experience!
Excellent and Professional Team!
The car looks as good as before the boo boo.
Thank you for your customer service and the job done to my car. Both were great. Thanks again.
Service at Caliber was excellent all around. Would recommend to anyone.
Car looks great. I have 2nd thoughts if I even want to sell it.
Great customer service all the way around.
They were great! So helpful and courteous ????
nice job. thanks Albe and his team.
Nice staff, awesome mechanics and professional people to talk too... My car looks and feel like new..... Shout out to my man Albert "Albe" Astorga, very awesome guy.... Thank you Caliber Collision.....
They were courteous and respectful
These guys went above and beyond to repair the vehicle in a timely matter, and kept me on the loop on all the charges and repairs. Friendly staff and advisor and great job for the technicians.
Alex and all the girls in the reception were extremely professional and attentive to my needs the car was done before the estimated time of completion and everything seems to be perfect, I will know better when I'll be able to wash the car.
I congratulate you on having Alex working for your company!!!
You did a great job with my car. I will always go.to you and Miss Munoz and her crew was great always was told what update on car was.
As always, Alex was wonderful. He helped us through the whole process and notified us promptly when the work was complete. The car looks like new again. Also, the front desk personnel were friendly and efficient.
Did an excellent job that I will recommend caliber to my family and friends!
Your associates were all very helpful. My service advisor Alex Betancourt always updated me on how the repair was going and when my car will be available!
Overall experience - excellent!
Taylor was awesome and the experience great!
They did a great job, friendly and accommodating.
I will recommend it to all my friends
Job well done Mr Alex B.
My vehicle was not picked up on time and was not finished as originally scheduled. As a result I had to take Uber and a shuttle to work since parking at work is restricted.
The service representative assigned to me was Charlene. She was very kind, patient, and helpful. I would have wanted a more prompt communication of delay in start of work. I was also a bit disappointed to see some remaining scratches which I was told at time of pick-up could only be corrected by paint. Since I left my car for a total of 6 days, I would have wanted that option offered to me so it could have been done as well. My busy schedule has delayed the work needed on my vehicle for several months since I do not like to drive a rented/ unfamiliar vehicle. I had the chance to get this done while I was out of town for a week.
What can you do ? Thank you
They were nice and friendly and explained the process well
Thank you for backing your work.
Vehicle Make : Volkswagen
The best vehicle body repair shop I have ever taken a vehicle to.
I don't feel like typing it all. We can talk when you call.
Alex was very responsive. I felt as if he knew my case well. I went to Caliber Collision twice, and each time the staff there was friendly and professional. I used a different USAA - affiliated repair place in the past, but my experience at this repair shop was far superior. I hope I do not need to repair my car again in the near future but if I do, I will certainly return to Caliber Collision. I will also recommend this repair place to others. Thank you for the excellent customer service!
Thank you for your hard work. It is much appreciated.
Alex was very professional and followed through with everything he said he would do. Great office staff!! My car was returned to me repaired and clean. Nice job everyone.
Thanks for an excellent service!