The communication was great with Tanya keeping us informed along the way and the estimated timeline of repair was spot on. We appreciate that. The only thing we have to figure out now is why our air-conditioner is not functioning properly as it was functioning properly before we dropped off the car for report. Thankfully Andres has offered to have a mechanic look at our car and diagnose what might be wrong.
Peter was wonderful! I will never take my car to another collision center again! I tend to get hit a lot so I have been to several collision centers and caliber was the best I have ever been to. Customer service was great. Women at check out counter were amazing!!
Love the text communication about the progress of the service.
Great communication and customer service
Good updates on status and ready when promised.
Andres Chacon was great. He kept me updated and informed. He went over everything with great detail. I would like to thank you and him for the great work.
Thank you for texting me and calling me with status updates. It made it easier for me to plan
Very easy and smooth process! Andres kept me informed through out the repair and made sure I knew exacty what was going on. Awesome!
Everyone at Caliber is super nice. Tanya was always professional and pleasant. She kept me mell informed with text messages and phone calls. She was always easily accessible and returned my calls promptly. Lisa at the front desk was also professional and extremely nice to deal with. My car looks awesome! The paint matches perfect and it was cleaned not just on the outside but inside as well. I'm a very happy camper. Thank you.
Excellent service very courteous service thank you we are very happy for the promptitude of the service , we have the car back before the date that was promised . Thank you once again
The agent that was assigned to me (Tanya) is an excellent person. She kept informed step by step of the process. Futhermore, from the time I walked in I was greeted with the upmost respect and courtesy.
Vehicle Make : Volkswagen
Very nice people and did your work well! I'm glad the repairs were able to be done within the time frame you gave
Tanya and the staff at Caliber Collision were phenomenal, very curious, and most importantly keep me informed the entire time. I would so recommend you guys! Job well well done????
There was new small damages to the bumper of the car. There was additional damages on the back windshield, where the rubber edges at the back windshield was broken. Bumper was not gixed correctly. Overall I am not apply for service that I received .
I loved the text message updates because it always kept me up with the process and never left me wondering.
Car was completed before estimated time. Truly appreciated the updates as the days went by.
The team did a great job repairing my vehicle. Everything looks amazing! One concern was the smell left in my car when I picked it up and some missing items from my center console. But, all in all, the work done to get my vehicle back to its best condition was great!
Text updates didn't give reasons for repeated delays.
This was my first time using another shop instead of my regular shop. Caliber has earned my business for sure. I was very impressed with the look of my car when I picked it up. Tania and team did a great job. Hopefully I will not need any more work done to my cars but if I do I know what shop I will trust to make it right. Thank you caliber.
Awesome staff, was always kept informed of progress, car completed a lot faster then predicted......, would definitely use this establishment again..
Jay H. Was wonderful! He called to update me on the repair frequently. He helped get my rental all set up and was super friendly and professional. Cannot say enough good things about him!
Excellent speedy job. Great service
They did a great job and fast
Everyone and everything was Outstanding!
Everyone was so kind and helpful from the time I walked in the door! Thank you for repairing my car with an excellent job well done!! And in only two days!!! Thank you again!
Seamless process, great customer service from all of the people we came in contact with. Very professional and demonstarative.
Caliber Collision was faster than estimated complete date and my car looks good as new. I also appreciate the complimentary wash.
Once our vehicle moved over to the Culebra Location with Jay overseeing the repairs we were at ease considering our preference was to have the repairs for our Mercedes to be done at a Dealership. His consistent communication and professionalism with the status of the repairs were greatly appreciated.
Please thank Jesse and Peter for their outstanding customer service
Geico express was exactly that. Special thanks to Tonya for the full follow up and follow through. Caliber is the only body shop bill ever trust with my vehicles.
My car looked brand new. Caliber Collision met my expectations. Andres and Jay were very helpful.
People are real professional. Fast and real good work. Yes would recommend Caliber to my family and friends. Thanks!
Vehicle Make : Mitsubishi
Fast repair and always made me aware of what was going on with the repair every step of the way. Excellent service.
100% satisfied with the repair and lenght of time it took to get it done. Would definitely recommend CC. :)
It was awesome the way you guys fix my Trailblazer thank you very much and may God bless you all
Jay treated my car like it was his - made sure everything was done perfectly
This is the fourth repair I have had at this location and every experience has been positive. Repairs, Communications and Service have always been A+. Great experience and have recommended this location to my friends.
Great communication. Excellent professional staff. Thanks
Very friendly, professional service.
the staff at caliber and the service that I received was excellent and will be recommended very well
Megan & Tanya & everyone I came into contact with was EXCELLENT!!!!!
5 STARS for Your who TEAM!!!!!
Despite the fact that it was solo hot in the building .. Tanya Brown had exceptional customer service .. She was very patient and understanding. I had had a long day and she didn't allow my frustration to become her frustration.
Text communication was never accurate. I would always be given the date of the 12th for pickup yet get contradicting information when I would ask questions. My vehicle was not properly inspected which caused an additional delay in my repairs. It wasn't something your company caught either I had to ask them if they noticed it since it wasn't on the paperwork. If I had not brought it to their attention it would have never been fixed. Further more I would get a call and when I would return the call I could never reac my point of contact. I would leave a message and would still not get a return call. I was left struggling to figure out what the process was and what stage my vehicle was at due to lack of effective communication. I often had to call my insurance do the update
Your prompt service and progress updates during the repairs to our vehicle were really appreciated. Thank you for the wonderful team work and amazing service!
The restoration was acceptable
Staff was wonderful and they kept me up to date on the status of my vehicle. Tanya was great as well
I am very satisfied with the repairs on my car. My adjuster kept me informed of the repairs and status of my car! I would recommend caliber to anyone needing repairs. Thanks Mario!
Great service! My jeep was finished early. The ladies that work in the office were very helpful and considerate. I do not know their names but they deserve to be recognized for their customer service. Thank you.
Everyone was pleasant, respectful and apprecuative. Good job everyone. Thx
Thank you for your attention to detail and constant communication keeping me informed throughout the process.
Friendly, professional representatives. Repairs looked perfect - work performed in timely manner - great job team!
From the minute we arrived we felt welcomed and were treated respectfully by everyone that we came in contact with. Tanya kept us updated with the progress of the repair by text or phone which we truly appreciated. At the time of picking up my vehicle a young man by the name of Jesse gave us complete detail of what repairs had been done and we were totally pleased with the great job Caliber Collision performed. We will most definitely recommend your services to others. Thank you all for being such a professional group of people including the body repair persons. Awesome.
My warning sensors are still coming on when I take off an drive . It never did that and it's annoying ....
Everything was done so quickly and made getting the car fixed not a major inconvenience.
very pleased with customer service
You did a find repair job
See my responses in the previous survey.
Very fast and friendly service.
Thank you! I loved your twice a week updates. There was never a moment a did not know what was going on with my vehicle. ????????
Edith Fiields ????
It was very easy to take my car to get repaired there. I like how they kept me updated with text messages on the status of my car.I am pleased with my experience.
A piece of the front my truck literally fell off when I pulled into my driveway. Also the hose for the evacuation system isn't hooked up or even screwed down and was placed across the engine like someone forgot about it and caused random grinding and noise that I had to be concerned about immediately after I left your parking lot with 6 o'clock traffic all the way home. So "pleased" I am not, but an "experience" this quite was.
Customer Servicecwas great
Professional workmanship and exceptional quality of customer services was rendered to me by the entire staff. Met and exceeded my expectation and satisfaction.
Thanks for the great customer service. Thanks for the excellent repair job.
Peter was very attentive even when there was a loose light bulb in my tailgate lamp.he got it fixed in minutes.what a great employee.Mrs. Sylvia Rios
Used that location before. Always has done as excellent job
Non OEM Part seems different and gapping on corners and paint looks great and great match....just concern about fit and not being true OEM. Staff was awesome and grt professionals!!! ESP helped having Geico right there and rental car right next door....Perfect!!!
On time, quality repair and good customer service
Great job!! Car looks new!! Thanks for cleaning it inside n outside! Feels like s new car ????????
Great to of been informed on day to day progress of my vehicle.Great job well done.
Vehicle Make : Mini Cooper
Car was dirty. They didn't clean off the grease pencil marks the used to mark prior damage other than that it was good.
Our experience was very good. Our representative kept us updated the whole way. We would recommend this location to our friends and family.
Repairs were accomplished ahead of estimated completion date.
Tanya was thorough with updates for my car repair. She made me feel confident that a great job was being done by updating me with each phase of the process and making sure all of my questions were answered. I would definitely recommend Calliber Collision to anyone needing car repairs! Thank you, Tanya! Service was excellent.
Vehicle Make : Mitsubishi
Thank you for you prompt & courteous service. Everyone we dealt with was friendly & professional.
We had left an lg cell phone in the glove box. When we picked the car up, we checked for the phone and it was missing. The phone no longer worked but it had some photos that we wanted transferred. Gems that we probably will never see again.
My truck was returned to me with a broken air conditioning fan/blower. I've never once had problems with it before. Before my truck was worked on, I saw an employee speeding with my truck into the back. I was told to wait until Monday to speak to the center manager at the Caliber Collision off of 410 and Culebra.
Vehicle Make : Mitsubishi
Excellent sevices over all with every department thank u would use your sevices again
I love that my vechile was don't ahead of schedule
Had my car for over a month. Bumper doesn't fit properly, Paint job is horrible and now I have to take it back and be without a car longer because it wasn't done correctly the first time
The car looks great ; as though it was never banged up. You did a wonderful job. Thanks again
My car was damaged by hail work being in the shop and after getting the car they didn't want to fix it and also my car what's not working right
Bad experience....6 weeks to fix my car!?!?
The paint on my car is different from the regular paint. And my ac is still making a loud noise.
The entire process was very easy. You kept us informed the entire time. You treated our car as if it was yours. Thank You!
Great overall experience!!
Vehicle Make : Volkswagen
The manager(Robert) was very helpful
Appreciate the job being done as quickly as it was.
I will be filing a formal complaint through the BBB.
I was given a false compketiin date od my car also they didnt keep me posted in a timely manner
Excellent Customer Service. Thank you.
The answer to this is quite complicated actually respects that there is a difficulty to this job and there is but my only concern is the lack of communication I was never very much well hold when things were done the 2x no 3 times I came in the car was not ready how to percent even though I was told it was and so basically I'm not going to be a Debby Downer but I will say that telling someone that the car is ready
Vehicle Make : Mini Cooper
Great work and excellent service!
I was very satisfied with the work done and happy the updates on my on my vehicle on a daily basis and seeing the progress. Thank you and your crew. I would recommend yall to other family and friends.
I was very satisfied with Jordan as she kepted me informed with the progress ,and I want to thank you all
My window tent is not the same shade as my other windows. There was glass left in the seat belt mechanisms that I did not find out about until I picked up my kids from school and the seat belts would not work. The rest is fine so far.
All good job well done
Happy with the outcome
Andres did a phenomenal job with keeping me updated with the status of my repair. I was completely satisfied and will go back to caliber for my auto repairs.
They did an excellent job. Took longer than expected and kept pushing due date back but it all was good because my insurance covered car rental. I didnt want to have my car done by anyone else other than Caliber. Paul kept updating me each week and I was very pleased with that. Paul is very professional and showed me what was done to my car at the end. Thank you!
Thank you for your punctual repairs and updates.
I appreciated how I was kept abreast of each stage of work that was being done, and the wonderful positive attitude each person had throughout this whole process. Great experience!
Does not accept cash payment and was not explained before or anytime during the process.
You can hear the air from the door like the door or window is cracked but it's not. The symbol on the passenger side door was taken off.
Repay was gteat. Pick up was great. The following up by Mario was not.
Vehicle Make : Mitsubishi
Awesome team an great job on my 2016 looks like new once again an in get time
Very zgood service and friendly people.
Great job , thank you very much and keeping me informed about my car very other day by text.
I was happy with the repairs done and the timely manner in which the work was completed..
I was constantly updated of the status of the repair and the workmanship is very good. I give you overall a 10. The best thing is I dont spare a time to ask for an update. Very good job well done.
Great work and finiished ahead of projected completion date.
Awesome service. Wonderful sincere staff
I really appreciated the daily messages on the status of the repairs on my vehicle. The guys who worked on my vehicle did a fabulous job. Andres Chacon is an excellent person who displays outstanding customer service skills. He's a keeper. Both my husband and I are very satisfied. We would recommend you to others.
Repairs and delivery almost went 2 week over the original due date. The labor done on the truck looks great. The Parts that were ordered were the main reason..mainly not odering all the parts that were needed at the begining of the repairs. Being honest about the lead time on the work needs to be communicated to the customer better.. And as things change during the repair as well.
The final product at least on day one seems to have been done well. However the job was not done well the first time the vehicle was attempted to be returned to me. It was even visually apparent that the bumper was out of alignment with the vehicle, as well as new damage to the rear of the vehicle caused by a pole somewhere. All of which were fixed well with absolutely fantastic customer service. No one seemed upset with any adjustments I requested. This is the single factor that will shift the review in favor of the shop. Your employees are kind and professional. Tanya specifically. On the second day of pickup, I noticed the bumper was slightly out of line and a very nice service tech (don't remember his name) came and fixed it quickly and accurately. He took care of business and had a great attitude as well. My only suggestion would be to enhance your quality control checks before having customers come to pick up their vehicles. Traffic in San Antonio is hideous and having to make multiple trips is frustrating. Other than that small complaint I am a satisfied customer and because of your final work and awesome employees I would be a return customer. Although I hope I never need you again...
Job well done as always-used this location multiple times and it's always great
Amazing!!! Great customer service and always kept me up to date!!
Vehicle Make : Mitsubishi
Tanya was an amazing representative! From day one, the updates kept coming. Despite my anxiousness to have my vehicle back home, she was able to get my repairs done correctly and in a timely manner! Very professional and kind, the Caliber Collision team at 410 and Culebra is amazing overall. I'm pleased to have been a customer of theirs, and I will recommend their work to anyone who asks! Even when my keyless entry wasn't working correctly, they came together and really fixed it all back to normal! Thanks so much Tanya and the Caliber Collision team!
Car delivery sooner than expected.
Excellent communication with staff.
Very proffesional people.
Just picked up jeep, lights are still not working properly will be bringing back in am
Vehicle Make : Mitsubishi
We like that the whole time ya had our vehcile ya kept us inform what was going on with our vehicle. Thank ya.
GREAT CUSTOMER SERVICE!! EVERYONE WAS HELPFUL FRIENDLY AND PLEASANT TO DEAL WITH!! THE WHOLE EXPERIENCE WAS EXCELLENT! THANK YOU!!
The level of services and communication that you provided was the most excellent. Stress free, easy, updated every day, freindly. Tanya was great. And also Chris from Gieco, the gent. from Enterprise. It's amazing. Please keep up the great TEAM work!!
Superior outstanding service thank u
The repair went well, my car looks great. The customer service was great, I was kept informed on the progress, and the repair was completed as promised. I have already recommended you to friends . Sue
The text messages were false .the only thing.everything else was suburb
I always use caliber collision for my repair needs
Great communication through the whole process.
Very good communication from Tanya. Quality of work looked good on inspection. Car was delayed 6 days from promised date which was a downside. Definite dust on inside of car which should have been cleaned. Overall a good experience and Kudos to Tanya.
You guys were extremely fast!! Everything came out like it never happened, thanks again to all that helped!
Blinker was changed out at last minute and it still didn't work.
Also lift doesn't go up as before. Inside panel is loose..
Very quick and courteous!
Everything seems great on the car
Everyone was so friendly. Love how they acknowledged me when I came in. All I can if it's not broken don't try and fix it. Two thumbs up!!!
Although it took a little longer due to the holidays! The wait was worth it! I would recommend caliber collusion to anyone who cares about quality care and work!
Wonderful people. Enjoyed working with them
Fast and Friendly service
Mario was very helpful and answered all my questions. Also kept me informed of the progress on repairs in a timely manor. I would ask for him next time.
The ladies at the front desk were very attentive and helpful also. Thanks for a pleasant experience. Dave Goodman
Both Krystal and Christopher were very polite, answered all questions thoroughly, and we're very helpful. Not to mention, the work on the car was done very fast AND well done.
Vehicle Make : Volkswagen
Representative was nice, but quality of work is not what I expected. I will reach out to my representative today about what exactly is wrong.
Job well done, I am impressed with how easy the process was of my car repair. Chris was informative and professional he advised me on everything I needed to know.
Joshua and Caitlyn were awesome
Good follow up and delivery was completed before estimated completion time
The staff was very courteous and having a GEICO adjuster on site made the process very easy. I received my repaired vehicle earlier than promised, which saved me money on rental fees.
Super fast service!! Excellent work!!! Thank you!!
Bad **** job staff was awesome loved the service Tanya gave me she was so Kind thank u caliber
Kept me informed of my vehicles process through the repair.
Very satisfied. Thank you Mario Espinoza
For doing a great job!!
Everyone I spoke with including Enterprise and GEICO was courteous and very concerned to do what I needed when I needed it. Thank you so much. My car is beautiful! Thanks for washing and vacuuming, too.
Repairs were done in a timely manner.
Really thought text message updates were great! Finally results look fantastic. Good customer service all the way around
Love the hassle free way business is conducted at caliber collision. Thank you.
Katelyn was great to work with and addressed all my concerns. The text messages alleviated my worries and I appreciated being kept abreast of the progress. Thank you for taking care of my car.
Andres provided excellant service to us before and after the repair. He kept us updated almost daily and the truck was reafy when promised. Thank your for your great service.
Vehicle Make : Mitsubishi
Everyone who I dealt with had great customer service
My truck was done early and it looks great! Thank you!
I appreciated the constant updates regarding my vehicle. The staff was very professional and understanding about me just wanting to have my car back as quickly as possible. I would highly recommend this place to anyone. Thank you for everything!
Fast service and very professional. I'll recommend caliber collision to anyone.
Good job, keep up the good work..
Katelyn the person whom I spoke to throughout the process was great. Her customer service was always great. She always stayed on point and tried to make us feel comfortable.
However, at first, I received messages saying my car would be ready on 12/30. Then on the 23rd I got a message my car was ready. I was able to go pick it up on 12/28. Again, Katelyn was always great. As I arrived home, I realized the doors they fixed would not open from the inside. I had to go back and wait until they fixed them. To me, this is something that should have been checked since the 23rd when they called to say the car was ready. Also, I had about 10 CDs inside the compartment box and they got stolen. I was told to take everything out of the car but I never thought someone would get into the box to steal my CDs. I was shocked when I realized all my CDs were gone. It is too bad that Katelyn tries so hard to please customers yet, her team is what makes us give not so good reviews. I was very disappointed with that service. The only good thing was Katelyn's amazing customer service. So to her I would give a 10 on a scale from 1-10, everyone and everything else I would definitely not give a 10. Thanks.
A superb job of repairs and keeping me updated as to what was going on several times a week. I like that.
Extremely satisfied with the process and repair of the vehicle I would like to thank Mr Mario espinosa for his care and diligence and the follow up throughout the entire process and upon delivery thank you very much caliber collision
Job well done loved that I was called or updated with texts.
Everyone is so nice and courteous
No. The paint does not match. The cre piece on the front is not secure and they forgot to repair a dent on the side. It took 3 weeks befor someone contacted us about the car and that was only after we had called
No our satisfaction level is ver low
I was very satisfied with the updates on the repairs to my car. Tanya would respond in a timely manner to my questions. I was not satisfied when I noticed a scratch/scuff mark on my driver door. Tanya assured me that I could bring it back after the holidays to have it repaired at the shop's expense and be put in a rental. When I drove it home last night I heard a scraping noise as I turn the wheel all the way around. Like there was something loose and scraping against something else. I also noticed that the seats were dusty by the headrests. Nothing major just wasn't sure if the windows were kept down while my car was being repaired.
My repair took 9 weeks and had been told that I would have a detail done on my car. I had a smoothie in my car when I wrecked. Kaitlyn my service advisor explained that the detail co. Could come to me because my repair had taken so long but they had cleaned the inside. When the service advisor shows me my car there is a gross greasy film all over everything. That was OK they were supposed to detail ? Right. He say well if you arent happy with the way it looks I can bring it back!!!!!! More time out of my schedule. I told him what kaitlyn said and he stammered. They worked it out. I took my car and went to turn in my rental. I noticed my wheel Lock container and there was a LUG in there. So puttin all the lugs arent a priority and my safety isn' t a priority. So no I am not satisfied with my experience. My service advisor had kept my updated the whole time. She has been very good with this difficult situation. But no if I need repairs again. I will not return. Thank you for giving me a chance to tell you how you did.
Mario Espinoza was the man I worked with and he was amazing very polite and helpful. When I got my truck back a noticed something that wasn't there when I dropped my truck off he got right on it with no hesitation and even offered to come to my work to look at it to work around my schedule. My truck also had some after market things done that they had to remove to fix it and they put it back on my truck even after I was told they couldn't. They paid attention to the little details and getting my truck back with that extra little bit was amazing. You guys are awesome! Thank you!
My car came out looking GREAT and it only took 1 week.
Kaitlin was very helpful and made sure my car was in tip top shape like showroom condition. She deserved a raise.