Tanya was a great help during the process. I loved being updated via texts.
Had a great experience with your shop. The service advisor went out of her way to keep me informed on my vehicle. She also stay late waiting for me to pick up my car.
Far exceeded expectations, even handed my car back washed and vacuumed. The young woman who coordinated my repairs did a tremendous job
There were additional paint chips on the rear end that weren't there when I brought it in. The girl Susie who was over my claim viewed the pictures and agreed. However when she showed her manager, he said it was likely due to a paint crack nearly an inch away. The paint crack has been there since 2011 but suddenly it's causing paint chips after I brought it to caliber? I don't believe it. All they offered was some touch up paint, when Susie had mentioned a discount on services. Yes my truck had some dings when I brought it in, but several are worse now.
The staff was very professional and informative .
Suzie was great
I give her 100%.
I will highly recommend caliber to my friends.
My headlight has water in it
Great job! Susie Dixon did a wonderful job keeping us informed. Body and paint work were excellent.
Our Caliper Rep Tanya was really outstanding she help us every step of the process . She answered all my questions .The quality of work was great . And you're overall staff experience was excellent . Will I recommend or send some more work down to Caliper Collisions . Yes Thank you for a grat
I appreciated being kept up to date step by step. My vehicle was ready two days ahead of schedule!!!
Tonja very helpful.
Susie was great she kept me up to date on my repairs and she got my car back to me before the date they said and with Thanksgiving the next day I was happy to have my SUV back and out of the rental car ...
When enterprise lies and said my vehicle was ready for pick up . Caliber compensated the gas that I spent driving there and back 3 times
The wash and derail of the truck was an amazing surprise!
Super fast and spot-on service. Made the entire accident aftermath pleasant. Loved the text message updates. They were timely and to the point. Both representatives (GEICO and Caliber) were extremely helpful and knowledgeable. I felt my vehicle was in good, capable hands. I'm 100% satisfied with the repairs and, while I don't look forward to be in another accident, this Caliber location would be my first choice. Thanks again!
Fast. Friendly. Informative.
She really kept me informed through the whole process. It was extremely easy to get through.
Your team at the Caliber Collision Center on Culebra Rd are awesome.... I work for Southwest Airlines and I just want to say that the same respect and service that I give to my customers I received there at your center. Your team is AWESOME!!! Thank you for all you did for us
Sincerely Claudia and Elias T
Fast and friendly always informed in the process. Great job on my avenger
Excellent service....couldn't have asked for more !
The daily text messages are a nice feature.
The time it was first predicted to be ready was completely off of when I actually got my vehicle. Only because my rental was not coming out my pocket it wasn't an issue.but it would of been a big problem.
Amazing experience! Honest, quick, and quality repair!
Great service, efficient staff, very pleased
I was completely satisfied and my advisor Tanya went above and beyond to deliver my vehicle in record time I would rate her a 15 plus in every category
Great job on my pick up very pleased and satisfied.
You guys did an amazing job. You were quick and careful with your work. Thank you for a job well done.
I wasn't completely satisfied due to the fact that I got the runaround four times as to when my car was going to be completed. Completion date kept getting pushed back time after time.Took way too long for the minimal damage the car had. Wasn't clearly given a reason as to why either. Felt left in the dark when it came to what was taking so long to get my car back. Called one time to ask if my car was going to be ready as it stated it was and I was told I would get a call back shortly to be informed of the status of my car and never received a call back. I would not recommend this place to anyone due to all that and I will never bring my car back here.
Suzi and the rest of your crew were fantastic in keeping me updated/informed.
The staff were completely professional and competent in their knowledge of job. I am so thankful to them. You get an A for communication. That you all on a job well done.
Very fast and friendly staff. They went above and beyond to make sure everything was done and done right.
Your professionalism was beyond my expectations. I hope you all receive a substancial pay raise. Thank you again.
Excellent customer service by far the best customer service i have received in a long time coming from a body shop. The body work was handled by professional technicians . It looks like the hit and run disturbance never happened . It was a pleasure doing business with this company and I plan to you choose this company again if and ever I'm involved in a situation that requires professionals hand. Like Susie
Thank you for your courteous and professional service.
Awesome job!! Definitely will recommend you guys to friends and family!! Great customer service!!
Thank you for the updates, they are highly appreciated.
I rate my experience as a 10. Great customer service and timely quality repair.
Everything was great and was finished ahead of schedule
I love that I was kept informed of every stage my vehicle was at and I never had to call to ask I already new and that felt great!
Andres provided me with top notch customer service. I was given updates twice a week and always knew the status of my vehicle. I hope I don't have another accident, however if I did I would return back. Car looks great. Unfortunately I can't say the same about enterprise next door. Brian who serviced me was the most rudest person I have ever dealt with and I would have any my family or friend rent from them next door. Thanks again Andres
The communication was great with Tanya keeping us informed along the way and the estimated timeline of repair was spot on. We appreciate that. The only thing we have to figure out now is why our air-conditioner is not functioning properly as it was functioning properly before we dropped off the car for report. Thankfully Andres has offered to have a mechanic look at our car and diagnose what might be wrong.
Peter was wonderful! I will never take my car to another collision center again! I tend to get hit a lot so I have been to several collision centers and caliber was the best I have ever been to. Customer service was great. Women at check out counter were amazing!!
Love the text communication about the progress of the service.
Great communication and customer service
Good updates on status and ready when promised.
Andres Chacon was great. He kept me updated and informed. He went over everything with great detail. I would like to thank you and him for the great work.
Thank you for texting me and calling me with status updates. It made it easier for me to plan
Very easy and smooth process! Andres kept me informed through out the repair and made sure I knew exacty what was going on. Awesome!
Everyone at Caliber is super nice. Tanya was always professional and pleasant. She kept me mell informed with text messages and phone calls. She was always easily accessible and returned my calls promptly. Lisa at the front desk was also professional and extremely nice to deal with. My car looks awesome! The paint matches perfect and it was cleaned not just on the outside but inside as well. I'm a very happy camper. Thank you.
Excellent service very courteous service thank you we are very happy for the promptitude of the service , we have the car back before the date that was promised . Thank you once again
The agent that was assigned to me (Tanya) is an excellent person. She kept informed step by step of the process. Futhermore, from the time I walked in I was greeted with the upmost respect and courtesy.
Vehicle Make : Volkswagen
Very nice people and did your work well! I'm glad the repairs were able to be done within the time frame you gave
Tanya and the staff at Caliber Collision were phenomenal, very curious, and most importantly keep me informed the entire time. I would so recommend you guys! Job well well done????
There was new small damages to the bumper of the car. There was additional damages on the back windshield, where the rubber edges at the back windshield was broken. Bumper was not gixed correctly. Overall I am not apply for service that I received .
I loved the text message updates because it always kept me up with the process and never left me wondering.
Car was completed before estimated time. Truly appreciated the updates as the days went by.
The team did a great job repairing my vehicle. Everything looks amazing! One concern was the smell left in my car when I picked it up and some missing items from my center console. But, all in all, the work done to get my vehicle back to its best condition was great!
Text updates didn't give reasons for repeated delays.
This was my first time using another shop instead of my regular shop. Caliber has earned my business for sure. I was very impressed with the look of my car when I picked it up. Tania and team did a great job. Hopefully I will not need any more work done to my cars but if I do I know what shop I will trust to make it right. Thank you caliber.
Awesome staff, was always kept informed of progress, car completed a lot faster then predicted......, would definitely use this establishment again..
Jay H. Was wonderful! He called to update me on the repair frequently. He helped get my rental all set up and was super friendly and professional. Cannot say enough good things about him!
Excellent speedy job. Great service
They did a great job and fast
Everyone and everything was Outstanding!
Everyone was so kind and helpful from the time I walked in the door! Thank you for repairing my car with an excellent job well done!! And in only two days!!! Thank you again!
Seamless process, great customer service from all of the people we came in contact with. Very professional and demonstarative.
Caliber Collision was faster than estimated complete date and my car looks good as new. I also appreciate the complimentary wash.
Once our vehicle moved over to the Culebra Location with Jay overseeing the repairs we were at ease considering our preference was to have the repairs for our Mercedes to be done at a Dealership. His consistent communication and professionalism with the status of the repairs were greatly appreciated.
Please thank Jesse and Peter for their outstanding customer service
Geico express was exactly that. Special thanks to Tonya for the full follow up and follow through. Caliber is the only body shop bill ever trust with my vehicles.
My car looked brand new. Caliber Collision met my expectations. Andres and Jay were very helpful.
People are real professional. Fast and real good work. Yes would recommend Caliber to my family and friends. Thanks!
Vehicle Make : Mitsubishi
Fast repair and always made me aware of what was going on with the repair every step of the way. Excellent service.
100% satisfied with the repair and lenght of time it took to get it done. Would definitely recommend CC. :)
It was awesome the way you guys fix my Trailblazer thank you very much and may God bless you all
Jay treated my car like it was his - made sure everything was done perfectly
This is the fourth repair I have had at this location and every experience has been positive. Repairs, Communications and Service have always been A+. Great experience and have recommended this location to my friends.
Great communication. Excellent professional staff. Thanks
Very friendly, professional service.
the staff at caliber and the service that I received was excellent and will be recommended very well
Megan & Tanya & everyone I came into contact with was EXCELLENT!!!!!
5 STARS for Your who TEAM!!!!!
Despite the fact that it was solo hot in the building .. Tanya Brown had exceptional customer service .. She was very patient and understanding. I had had a long day and she didn't allow my frustration to become her frustration.
Text communication was never accurate. I would always be given the date of the 12th for pickup yet get contradicting information when I would ask questions. My vehicle was not properly inspected which caused an additional delay in my repairs. It wasn't something your company caught either I had to ask them if they noticed it since it wasn't on the paperwork. If I had not brought it to their attention it would have never been fixed. Further more I would get a call and when I would return the call I could never reac my point of contact. I would leave a message and would still not get a return call. I was left struggling to figure out what the process was and what stage my vehicle was at due to lack of effective communication. I often had to call my insurance do the update
Your prompt service and progress updates during the repairs to our vehicle were really appreciated. Thank you for the wonderful team work and amazing service!
The restoration was acceptable
Staff was wonderful and they kept me up to date on the status of my vehicle. Tanya was great as well
I am very satisfied with the repairs on my car. My adjuster kept me informed of the repairs and status of my car! I would recommend caliber to anyone needing repairs. Thanks Mario!
Great service! My jeep was finished early. The ladies that work in the office were very helpful and considerate. I do not know their names but they deserve to be recognized for their customer service. Thank you.
Everyone was pleasant, respectful and apprecuative. Good job everyone. Thx
Thank you for your attention to detail and constant communication keeping me informed throughout the process.
Friendly, professional representatives. Repairs looked perfect - work performed in timely manner - great job team!
From the minute we arrived we felt welcomed and were treated respectfully by everyone that we came in contact with. Tanya kept us updated with the progress of the repair by text or phone which we truly appreciated. At the time of picking up my vehicle a young man by the name of Jesse gave us complete detail of what repairs had been done and we were totally pleased with the great job Caliber Collision performed. We will most definitely recommend your services to others. Thank you all for being such a professional group of people including the body repair persons. Awesome.
My warning sensors are still coming on when I take off an drive . It never did that and it's annoying ....
Everything was done so quickly and made getting the car fixed not a major inconvenience.
very pleased with customer service
You did a find repair job
See my responses in the previous survey.
Very fast and friendly service.
Thank you! I loved your twice a week updates. There was never a moment a did not know what was going on with my vehicle. ????????
Edith Fiields ????
It was very easy to take my car to get repaired there. I like how they kept me updated with text messages on the status of my car.I am pleased with my experience.
A piece of the front my truck literally fell off when I pulled into my driveway. Also the hose for the evacuation system isn't hooked up or even screwed down and was placed across the engine like someone forgot about it and caused random grinding and noise that I had to be concerned about immediately after I left your parking lot with 6 o'clock traffic all the way home. So "pleased" I am not, but an "experience" this quite was.
Customer Servicecwas great
Professional workmanship and exceptional quality of customer services was rendered to me by the entire staff. Met and exceeded my expectation and satisfaction.
Thanks for the great customer service. Thanks for the excellent repair job.
Peter was very attentive even when there was a loose light bulb in my tailgate lamp.he got it fixed in minutes.what a great employee.Mrs. Sylvia Rios
Used that location before. Always has done as excellent job
Non OEM Part seems different and gapping on corners and paint looks great and great match....just concern about fit and not being true OEM. Staff was awesome and grt professionals!!! ESP helped having Geico right there and rental car right next door....Perfect!!!
On time, quality repair and good customer service
Great job!! Car looks new!! Thanks for cleaning it inside n outside! Feels like s new car ????????
Great to of been informed on day to day progress of my vehicle.Great job well done.
Vehicle Make : Mini Cooper
Car was dirty. They didn't clean off the grease pencil marks the used to mark prior damage other than that it was good.
Our experience was very good. Our representative kept us updated the whole way. We would recommend this location to our friends and family.
Repairs were accomplished ahead of estimated completion date.
Tanya was thorough with updates for my car repair. She made me feel confident that a great job was being done by updating me with each phase of the process and making sure all of my questions were answered. I would definitely recommend Calliber Collision to anyone needing car repairs! Thank you, Tanya! Service was excellent.
Vehicle Make : Mitsubishi
Thank you for you prompt & courteous service. Everyone we dealt with was friendly & professional.
We had left an lg cell phone in the glove box. When we picked the car up, we checked for the phone and it was missing. The phone no longer worked but it had some photos that we wanted transferred. Gems that we probably will never see again.
My truck was returned to me with a broken air conditioning fan/blower. I've never once had problems with it before. Before my truck was worked on, I saw an employee speeding with my truck into the back. I was told to wait until Monday to speak to the center manager at the Caliber Collision off of 410 and Culebra.
Vehicle Make : Mitsubishi
Excellent sevices over all with every department thank u would use your sevices again
I love that my vechile was don't ahead of schedule
Had my car for over a month. Bumper doesn't fit properly, Paint job is horrible and now I have to take it back and be without a car longer because it wasn't done correctly the first time
The car looks great ; as though it was never banged up. You did a wonderful job. Thanks again
My car was damaged by hail work being in the shop and after getting the car they didn't want to fix it and also my car what's not working right
Bad experience....6 weeks to fix my car!?!?
The paint on my car is different from the regular paint. And my ac is still making a loud noise.
The entire process was very easy. You kept us informed the entire time. You treated our car as if it was yours. Thank You!
Great overall experience!!
Vehicle Make : Volkswagen
The manager(Robert) was very helpful
Appreciate the job being done as quickly as it was.
I will be filing a formal complaint through the BBB.
I was given a false compketiin date od my car also they didnt keep me posted in a timely manner
Excellent Customer Service. Thank you.
The answer to this is quite complicated actually respects that there is a difficulty to this job and there is but my only concern is the lack of communication I was never very much well hold when things were done the 2x no 3 times I came in the car was not ready how to percent even though I was told it was and so basically I'm not going to be a Debby Downer but I will say that telling someone that the car is ready
Vehicle Make : Mini Cooper
Great work and excellent service!
I was very satisfied with the work done and happy the updates on my on my vehicle on a daily basis and seeing the progress. Thank you and your crew. I would recommend yall to other family and friends.
I was very satisfied with Jordan as she kepted me informed with the progress ,and I want to thank you all
My window tent is not the same shade as my other windows. There was glass left in the seat belt mechanisms that I did not find out about until I picked up my kids from school and the seat belts would not work. The rest is fine so far.
All good job well done
Happy with the outcome
Andres did a phenomenal job with keeping me updated with the status of my repair. I was completely satisfied and will go back to caliber for my auto repairs.
They did an excellent job. Took longer than expected and kept pushing due date back but it all was good because my insurance covered car rental. I didnt want to have my car done by anyone else other than Caliber. Paul kept updating me each week and I was very pleased with that. Paul is very professional and showed me what was done to my car at the end. Thank you!
Thank you for your punctual repairs and updates.
I appreciated how I was kept abreast of each stage of work that was being done, and the wonderful positive attitude each person had throughout this whole process. Great experience!
Does not accept cash payment and was not explained before or anytime during the process.
You can hear the air from the door like the door or window is cracked but it's not. The symbol on the passenger side door was taken off.
Repay was gteat. Pick up was great. The following up by Mario was not.
Vehicle Make : Mitsubishi
Awesome team an great job on my 2016 looks like new once again an in get time
Very zgood service and friendly people.
Great job , thank you very much and keeping me informed about my car very other day by text.
I was happy with the repairs done and the timely manner in which the work was completed..
I was constantly updated of the status of the repair and the workmanship is very good. I give you overall a 10. The best thing is I dont spare a time to ask for an update. Very good job well done.
Great work and finiished ahead of projected completion date.
Awesome service. Wonderful sincere staff
I really appreciated the daily messages on the status of the repairs on my vehicle. The guys who worked on my vehicle did a fabulous job. Andres Chacon is an excellent person who displays outstanding customer service skills. He's a keeper. Both my husband and I are very satisfied. We would recommend you to others.
Repairs and delivery almost went 2 week over the original due date. The labor done on the truck looks great. The Parts that were ordered were the main reason..mainly not odering all the parts that were needed at the begining of the repairs. Being honest about the lead time on the work needs to be communicated to the customer better.. And as things change during the repair as well.
The final product at least on day one seems to have been done well. However the job was not done well the first time the vehicle was attempted to be returned to me. It was even visually apparent that the bumper was out of alignment with the vehicle, as well as new damage to the rear of the vehicle caused by a pole somewhere. All of which were fixed well with absolutely fantastic customer service. No one seemed upset with any adjustments I requested. This is the single factor that will shift the review in favor of the shop. Your employees are kind and professional. Tanya specifically. On the second day of pickup, I noticed the bumper was slightly out of line and a very nice service tech (don't remember his name) came and fixed it quickly and accurately. He took care of business and had a great attitude as well. My only suggestion would be to enhance your quality control checks before having customers come to pick up their vehicles. Traffic in San Antonio is hideous and having to make multiple trips is frustrating. Other than that small complaint I am a satisfied customer and because of your final work and awesome employees I would be a return customer. Although I hope I never need you again...
Job well done as always-used this location multiple times and it's always great
Amazing!!! Great customer service and always kept me up to date!!
Vehicle Make : Mitsubishi
Tanya was an amazing representative! From day one, the updates kept coming. Despite my anxiousness to have my vehicle back home, she was able to get my repairs done correctly and in a timely manner! Very professional and kind, the Caliber Collision team at 410 and Culebra is amazing overall. I'm pleased to have been a customer of theirs, and I will recommend their work to anyone who asks! Even when my keyless entry wasn't working correctly, they came together and really fixed it all back to normal! Thanks so much Tanya and the Caliber Collision team!
Car delivery sooner than expected.
Excellent communication with staff.
Very proffesional people.
Just picked up jeep, lights are still not working properly will be bringing back in am
Vehicle Make : Mitsubishi
We like that the whole time ya had our vehcile ya kept us inform what was going on with our vehicle. Thank ya.
GREAT CUSTOMER SERVICE!! EVERYONE WAS HELPFUL FRIENDLY AND PLEASANT TO DEAL WITH!! THE WHOLE EXPERIENCE WAS EXCELLENT! THANK YOU!!
The level of services and communication that you provided was the most excellent. Stress free, easy, updated every day, freindly. Tanya was great. And also Chris from Gieco, the gent. from Enterprise. It's amazing. Please keep up the great TEAM work!!
Superior outstanding service thank u
The repair went well, my car looks great. The customer service was great, I was kept informed on the progress, and the repair was completed as promised. I have already recommended you to friends . Sue
The text messages were false .the only thing.everything else was suburb
I always use caliber collision for my repair needs
Great communication through the whole process.
Very good communication from Tanya. Quality of work looked good on inspection. Car was delayed 6 days from promised date which was a downside. Definite dust on inside of car which should have been cleaned. Overall a good experience and Kudos to Tanya.
You guys were extremely fast!! Everything came out like it never happened, thanks again to all that helped!
Blinker was changed out at last minute and it still didn't work.
Also lift doesn't go up as before. Inside panel is loose..
Very quick and courteous!
Everything seems great on the car