Amazing customer service!!! And Chad kept me informers every step of the way. On a scale of 1-10 my experience was a 12.
Chad was amazing! Service is always good at Caliber, but Chad really rocks! He bent over backwards to get my car back to me and he delivers on his promises! Thanks Chad!
I am deleted with the job well done. I loved my truck even more. Thank you so much. God bless you all that worked on my truck. Thank you again.
Vehicle Make : Volkswagen
Job well done in a timely manner was very satisfied with the outcome
I didn't like the gas mileage on the rental but other than that everything was great.
Vehicle Make : Mitsubishi
The customer service from the start when i went to have the damages looked at till the time i picked it up was fantastic.i also enjoyed the updated text i received throughout the process.
Everyone one was so friendly , I will definitely come back.
Great work and assistance by all involved.
Vivian and the team were prompt professional and overall awesome
Love the quality of the work done in my vehicle. Customer service is amazing Josh is great to work with.
My rear window was cracked during the instillation process. I was never called and notified. A cheaper tint was put on my car. The tint did not match. The rubber lining around the rear window was not properly put back.
The staff always called or texted me on the updates of my car which I appreciated very much. I knew I was never in the dark about my car and again Thank you.
I would really like to write my comments to truly state how satisfied I really am. I explained to Josh and Beau how I had a bad experience at a prior Caliber here in San Antonio. They both reassured me they would love the opportunity to show me why I made the right decision by giving them another chance. From day one Josh was so attentive ready to help every concern I had due to my traumatic experience that brought me here. He made my experience feel like a walk in the park even though it was a huge decision and a very frustrating time. By addressing what was wrong with my vehicle and what they were going to repair in the time frame they concluded with. I needed my truck back asap due to the fact that I am a sub contractor and without my truck I am losing money every day. Thanks to Josh and Beau my truck was finished 12 days earlier than scheduled looking fantastic beyond my expectations. I would sincerely like to thank you Josh and Beau for making my experience as awesome as y'all did. Thank you Josh for going the extra mile for me and taking care of ally needs. Than you Beau for taking care of my windshield and delivering a phenomenal truck.
I would definitely recommend anyone and everyone to Josh and Caliber Collision on Culebra. I will never go any where else Josh has a satisfied customer for life. I hope everything well with you're side Josh be safe guys and I wish y'all there best.
The folks at Caliber were and have been in the past exceptional in repair work and personal skills.
The only thing was that it took longer then quoted by it was ok because I had a rental.
Wonderful job. Great experience
Vivian was very helpful
& kept me informed
Throughout the repair
process.She did a great
job coordinating the
in a timely manner
to help avoid any
I would recommend
Much faster turn around than expected. All staff members I encountered were friendly and professional.
We were very satisfied with you'll service repair. You'll were on top of everything and keeper us up to date on the progress of our vehicle on a daily basis. We were very happy with the work done to our car it looked awesome. Thank you for going above and beyond for us we greatly appreciated it. We will definetly use your services again if ever need and we will also recommend you'll to other that might be in need of repair service. Sincerely Mr. & Mrs. Rodriguez
Took two days awesome job
Great work! Truck looks like new.
This is the second time you've serviced our cars and both cars were a complete success. Thank you for your great work.
I appreciated the updates weather it was text or phone call. Vivian always seemed to be knowledgeable in the status of our vehicle. The repairs looked pretty spot on. Good job Caliber Collision!
Beau and his team were absolutely amazing. I can honestly say I've never received such professional and courteous service from an automotive center!
Awesome service! Keep me up-to-date during the whole process!
Amazing and great communication
They did awesome job on suv. My vehicle went in for a small repair and came out looking almost brand new and my suv is over 9 years old. Thank you so much for all your hard work. Please don't forget to tell everyone that works there they were great. They handel me and everything with the great deal of respect. Handling every detail with great care. I will always get all my work done there from now on.
It took too long and we had to keep checking on it because the estimated completion dates were wrong and not updated
My truck looked brand new when it was finished. You guys and girls did a great job. I was very pleased and taking a little over a week was not that long to wait for it.
If you really want to know my comment call me. This was my first experience with your business and the last one.
Vivian and the rest of the staff were courteous and efficient. The completed work appears to be well done.
This was the worst experience of my life. The body guys broke more things on my vehicle then what the original damage was when I brought the vehicle in.
Well 2 of my bumper stickers are missing but the work looks great and I can always buy new ones.
The aftermarket bumper used for the repair does not look like it is properly aligned and it has rough edges. It appears like it has a poor finish on the edges. Everything else looks outstanding on the paint and other parts utilized. it's just the aftermarket bumper that I'm not happy with.
The customer service was good.
Vehicle Make : Mini Cooper
All seems well with the repair & maintenance, but parking has aways to go
There was no QC done after the job. Scratches were noticed on the day of pickup. Although that was fixed right away. That should have never happened, especially on a brand new car.
I was happy with the professional and customer care I was shown
I am very impressed with the customer service. Employees were very kind, corteous, professionals and fr
Beautiful job... Very quick also... Updates were great as well... Thanks!
Very nice people, very quick service, excellent results.
Vehicle Make : Volkswagen
I was pleasantly surprised by how often your representative stayed in contact with me about my repairs. He was also very courteous
Vehicle Make : Land Rover
Weekly communication could of been much better once main boss was contacted everything got back on track and they went over and beyond to exceed my expectations on my daughters car. Would definitely recommend to all my friends.
Very quick and easy. The advisor was very honest and on top of it. Took care of everything. Inform us with messages and call. Thank you
Yes when I pick it my car she explain what they did to the repair
I really like that you were able to send text messages to update me on the status of my car. My car turned out great.
My car door window doesn't work properly anymore. The fixed a dented metal strip near the glass and somehow broke the mechanism for the window movement. I will be notifying the manager and the insurance co about this
Very nice people working here. No problems at all. Great service...AND with a smile. From the minute I called,to showing up,to leaving...it was very professional and soooo friendly!!
The repair is beautiful and Bailen and Beau went above and beyond.
I was so happy that you guys gave me such a great service
Secretary not friendly at all. In person nor on the phone. I was told three times when my car would be ready.
Bailen was amazing! He kept me notified through the entire process. Best experience I've ever had with car repairs.
the rep was very professional, knowledgable, kept me upto date on my car. most of all he shook my hand like he was happy to meet
Quit sending the text messages!
I was impressed with the service attention I was given. Fantastic service!
From the beginning to receiving the car at the end, everything was outstanding. Special thanks to Filepe for exceptional attention and service
Outstanding job, great service. thanks!
Very good all around service. The email updates are a nice touch. Felipe was very efficient and courteous.
Everyone was very nice and informative. Work was done promply.
I appreciate the excellent service and support that I received during my repair I will definitely recommend caliber collision to friends and family
Kept me informed on a daily basis.
The staff was great and I am very pleased with outcome of my car! Better than I was expecting!! My customer service rep, Katherine, was outstanding and made sure I knew everything that was going on during the repairs! Very pleased with her. Will highly recommend your shop to others.
Gap lines on lift gate and bumper are not equal.
Side of bumper and rear panel are not flush.
Painted bumper does not match rest of car...looks lighter.
The people there are really very friendly walk you through everything I really like they picked up my rental for me and help me take back and also bought my car to me at work wow !!!! No one ever helped me that much Plus I'm new here and didn't have any help. I really really appreciate that .thank you for your business and the work they did on my car was great
Roxanne was awesome with communicating every step of the process. Appreciate everything that was done. Thank you.
The work on my car was flawless and customer service was great, definitely would come back, definitely would recommend to family and friends.
I was very pleased with updates and the quality of repair done on my vehicle.
Yes...great job !!! Thanks
Roxanne and Vivian were great! They know how important customer service is! Thank you for the updates and meeting my customer needs! Carita
Customer service was excellent. Feom initial estimate, keeping me informed of the repair progress to final result and delivery of my vehicle was all on point...thank you.
Caliber was awesome and Katherine was amazing! She kept me posted thought the repair and was very friendly. Would totally do business with again! Thank you!
Although it started out bumpy, the outstanding customer service made up for it. Thank you again!
Caliber collision did a great job. Ms. Roxanne did a wonderful job keeping me update on the progress of my vehicle.She is an asset to your team and answered any questions I had. Thanks ! I recommend Caliber Collison to everyone.
Roxanne was great, she kept me informed and did a wonderful job
Kept up to date
I had a great experience.
Their were still minor things wrong with my car.
The only problem was that it took 2 weeks. That's definitely not express. Other than that the car looks great.
Roxanne is the best! She made this experience the best!!! Definitely a 10 in my book and I will be back if I ever need it!!
Roxanne and Vivian are extremely helpful and friendly. They did their job thoroughly and made my experience great. Kudos to the gentleman that fixed my fender. His work is top notch!
I was happy with the quick and complete results. Was told my vehicle might be done by Friday but got it back Thursday.
Great customer service, very satisfied with the entire process.
Great service and won't trust no one but caliber. ..thank u if I had to rate the service from 1 to 10. I will give u 100.....thank u.. especially Tony who handle my contract. ..great work and awesome service and customer service
Roxanne was amazing! She was very knowledgeable and thoroughly explained every repair in detail. The customer service I received was impeccable.
The work done on the car was good the rest left me with less than to be desired.
Their service was excellent.I loved the communication with you. The updates were very helpful and informative
I will recommend your company in the future
Service was fast and great! I loved the whole process and how I was informed along the way. My agent was awesome and really made sure this process was easy for me
Very professional and courteous. Roxanne is excellent. Very helpful.
Tony my service advisor was awesome...he kept me informed about what was going on with my truck. I just wish i was able to get an appointment sooner but that is no ones fault. Overall very satisfied with the quality of work and service!
While it took a long time, the high quality results were worth it.
Car looks great. Work done on time. Really appreciated the courtesy ride.
You guys did an excellent job.
Very pleased with the repairs made to my vehicle looks like new. Excellent job! Also thank you for all keeping me updated on my vehicle while repairs were being done.
Everybody I had contact with was friendly and professional.
Excellent service and communication.
Everyone was great! From the receptionist to my main contact Mike Sosa. They were great.
Yes and I'll be going back for future times
Vehicle Make : Mitsubishi
I received a very quick repair and updates via text and phone call throughout each step. I was out of town for the duration of the repair and these helped me feel like I didn't miss any part of the process. Very satisfied
Danny was polite, professional, and kept me informed of the progress on my car throughout the process. I was very impressed with your work. You can't tell anything was wrong. It looks like new! Thank you!
Everyone was so courteous and helpful. They kept me informed of everything they were doing to my vehicle. I am very satisfied with the work and the understanding of my needs. Thank you
Very Satisfied with the updates and with the work done. Thank you Calliber.
I cannot say enough about the exceptional customer service I received here. Fantastic!
I was very satisfied with the work n with Daniel he kept me inform with my car thru the whole time my car was in your car. Thank you so much and I would recommend friends and family to Caliber Collilsion shop any time.
So far all looks good. Daniel Ovalos was very nice
The service technician Danny was always professional and kept me in the loop on the status of the vehicle repairs and made it a point to be sure all my concerns were addressed and satisfied. It's nice to have my car back thanks Caliber and Danny!!
Very professional. Great service.
The text updates were great. We knew exactly when to expect our vehicles and the Rogers of the repairs. The transition in and out of the rental car was very smooth and easy. Great experience overall.
I have no complaints, job well done! Thank you.
Thanks for the professional service. The drop off and pick up service was very much appreciated. I will definitely recommend to friends
Roof molding had warped in drying process. Not brought to my attention at time of pick up. I noticed the defect when I stopped at a gas station. I promptly returned to your shop and a replacement was placed on order.
Great quality work! I was very pleased and the staff took really good care of me.
Jessica was extremely helpful, explained the entire process very well, and is a credit to your organization.
Everything was perfect and the customer service was awesome:)
Vehicle Make : Mitsubishi
When I got there I had to have the techs buff out a paint bubble on my bumper and close the gap where the side of the trunk door meets the right side of the car.. I advise to have cars inspected completely before delivery in the future, just an FYI.
Set up appointment to have car repaired was called and emailed from you'll to let me know not to forget about my appointment. So i schedule a day off from work to take my car in and when i get their Daniel tells me he had no ideal i was going in and he never ordered parts for my car thus their was nothing he could do. That he would call me once the parts came in so icould bring car in. He never called I had to call him to see if parts were in and they were but he didnt bother to call and let me know. No compensation was given over having to miss work for no reason. Will never use this company again.
Daniel was excellent...thanks to the whole Caliber express staff
Everything was Great. I have always had an amazing expierence with caliber.
Excellent and quick service. I like that you coordinate with Enterprise rental service.
The repairs were very quick and done right. The ease of getting the rental car and being able to drop it off at the repair shop when my car was ready made the whole experience very easy. Jessica was very professional and kept me updated every step of the way.
So far looks good. Will take truck back in on Monday for one missed dent to be repaired. Other than that no complaints so far.
I was very pleased that my car was restored to its new state. The work was excellent and thank you for keeping me updated.
I loved that you cleaned the whole car and vacuumed. Nice touch
Jessica did an excellent job and keep me informed through the process. Excellent customer process
The service was great, the people were very helpful. I would definitely recommend someone and or come back again.
Car feels stiff when turning. It was fine before the repair. I felt it drag or catch while backing up. Something is wrong.
Very nice people and good team work
Fantastic Customer Service Repairs are great can't even tell my car was in an accident
I was always aware of the status of my vehicle and everyone waa very helpful and friendly.
I was extremely happy with Jessica she was very attentive she had very great very good customer skills she is definitely an asset to collision caliber collision I'm very very happy and I will use I will use her as a reference in your company I can't tell you how happy she made me comfortable and a lot of TLC thank you Jessica
Great and wonderful customer service
I was always kept in the loop on the status of repairs...awesome.
I greatly appreciated the timely service and courteous staff! Thank you so much!
It was nice to do extra and wash my car!
Thanks!!! That was beyond exceptional customer service.
Vehicle Make : Mini Cooper
Caliber provided excellent customer service throughout providing daily updates and my car looked fabulous when I picked her up!
My hood doesn't close properly like it did
before the impact. Ya'll blamed it on an existing damage. Clearly my bumper was hit, and there was damage to both sides of the car. I would never go back or recommend this station to anybody.
It was beyond amazing, my car was very taken care of. Overall a 10
Just awesome. From beginning to the end.
I was very glad I meet jesica she keep me inform and I got me baby (jeep) before due date
Jessica was awesome. I like the daily feedback. The completed work seems to be perfect.
they were fast in completing the work and kept us up to date on there work I am very satisfied
Did an amazing job. Couldn't believe my car was washed and vacuumed. Thanks
Great customer service and repairs completed in timely manner.
Staff very courteous and professional. I liked the routine updates.
Jessica the customer rep working with me was great!
Projected to take 6 days but only took two. Was delivered to my house by Jessica Cruz late Friday afternoon and she even took my rental car back. The speed and convenience is much appreciated.
Danny was extremely friendly. Communicated with us really well.The ladies at the front desk were very welcoming!
Mike and the lady's at the front desk were very customer friendly. You have a great team, who cares about their customers. Thanks
Excellent service, communication and speedy service!!
The issue the car went in for looks like it never happened. They also washed my vehicle. It looked great. Thanks!
Vehicle Make : Mitsubishi
Amazing job and great service
My truck looks new thanks to the work that was done thru your company thank you God bless and have a wonderful new year. Keep up the great work
I especially liked the fact that I was kept informed at every phase of the repair process.
I was kept well informed about the status of my car. Thank you for that. And it was completed before the date I was given. Great job!!!!
Kudos to the staff and Mike from Culebra branch San Antonio Texas for doing an extra mile , quick and efficient work ..., will definitely recommend this location to friends and coworkers.
Vehicle Make : Volkswagen
I was very impressed with Caliber keeping me informed while my car was being repaired.
When it was fine for pick up, they stayed a little late because I had gotten out of work late..this, showed they really cared and were very professional.
There was one thing forgotten. And even though it is minor I still have to return for it. (The cover of license plates)
Best customer service I have ever had. Constantly kept me updated. Everyone was super kind and helpful. I will recommended caliber to everyone and if I ever need anymore repairs I'm for sure without a doubt going back to you guys! Mike the man who helped me out was simply amazing! Great job guys!
I love the daily updates via text message. It was simple to read real quick and move on about my day. Gus was awesome, nice, friendly, and professional. The customer service was great.
The customer service my wife and I experienced when we dropped off our vehicle at the Boerne location was excellent, although the initial repair estimate was not thorough enough as the technician did not open the hood when the vehicle clearly had front end damage. We were advised the repairs may be completed sooner if the vehicle were sent to the Culebra location. We gave our consent for the transfer. The vehicle took longer than expected which was not surprising because we understand that sometimes part availability can delay repairs. A day before pickup, we expressed our concern with the alignment and wanted to verify that the horn was also checked. We had previously told two individuals that the vehicle needed an alignment due to the collision and honked the horn for the technician writing the estimate who confirmed it was damaged. The service advisor explained this would take another 5 days to complete and our vehicle would not be ready when promised. We wait 5 days with no updates and no returned phone calls. On the newly scheduled completion date, we contact Mike who explains the horn was not fixed yet, and it make take another day or two. A few hours later, we are told the vehicle is ready, and we can pick it up at the Culebra location. Since we dropped it off at the Boerne location, we assumed we would pick it up at the Boerne location. We were told the vehicle was being picked up, but we should wait and be sure to call ahead to make sure the car arrives at the Boerne location because the tow truck drivers were not trustworthy. Eventually our car arrives at the Boerne location and we pick it up just before closing time. There were a few locations where the paint had signs of overspray, but a technician at the Boerne location was quick to remedy the problem. Once we were able to get the vehicle home, I looked under the hood and realized some safety/caution labels were missing. I knew that if something this obvious was overlooked, there would probably be more problems. During my inspection, I observed that the front impact airbag sensor was not tightened to the radiator support. Upon further inspection, I realized that the fastening hardware was incorrect and eventually stripped as the mechanic haphazardly shoved the wrong bolt in the wrong hole. This is criminally negligent behavior. Not only was the wrong bolt chosen, but the mechanic continued to secure the sensor with it, knowing it was damaged. This could have led to either the airbag randomly inflating without a collision, or the airbag not inflating at all during a collision. Any injuries caused would have been a direct result of the poor work performed at the Culebra location. It appears that the safety of the customer was not the priority when the repairs were made. I immediately called and left a message with the answering service. Gus called me back shortly and we decided the vehicle would be towed back to the Boerne location for proper repairs. Although disappointed with the initial performance of the Culebra location, Gus did do all that he could given the circumstances. He was our point of contact even though the car was at the Boerne location. I would like to give Caliber collision another chance, but will have a hard time since something obvious was overlooked. There should be no mistakes made like this especially when the vehicle was in the shop for 14 days.
Wonderful job... Vehicle looked brand new
Great service and super fast!
We were kept well informed via text or call, the work was outstanding, and we would recommend Caliber Collision to anyone wanting solid body work done quickly and at a good price!
Gus and staff were great. If needed I would definitely take my vehicle back to Caliber Collision.
Great job! Also appreciated the interior cleaning and shiny condition it was returned to me. You all are to be commanded!