Email communications keeping me updated on repairs were very good. Nice to know repairs were going as planned.
Donald is great! He continues to provide amazing service to my family and I!!
Thank you all for your professionalism, and for the outstanding job each and every one of you have done! We appreciate our vehicle being ready sooner than later and no pride in work was short changed! Thank you all again beautiful job well done,looks like nothing ever happened to our vehicle! Keep up the wonderful job well done.
Very hsppy with the work they did on my car.Mr. donsld Krock really spent time letting me know about the status of the repair.it was finished a week early than the due date.i would highly recommend your shop at blanco.thank you very much yo all.my car looked like it was brand new agsin.
Repair on previous work done on my mazda. Once again everyone was friendly and helpful. Jorge initially helped me then Donald. They took good care of me and honored the guarantee on the work from the shop. Thx again
I was told vehicle would be done by 09/08/2016. My insurance stopped paying the rental after 30 days of my vehicle not being completed. So I pay rental till 09/08 when my vehicle was supposed to be done per caliber text message. Eric Vidal said don't worry we at calibers will take care of the remaining balance of the rental in which the car wasn't ready till 09/23.What I hate is that I had to threaten to contact my attorney in order to get the car back. When I picked my the vehicle the "NEW" doors had a scratch now I have to wait for an appointment to take the car back so that it could be repaired again. Which I have not received an appointment. Vehicles system now states "RESTRAINT FAILURE" that was never of until after I got the car back Eric said I will have to take to the dealer to be checked, contacted the dealer it's $159.00 for the diagnostic tests. Who is paying for that? Now passenger side door which is the new door locks and unlocks on its own. I'm unsatisfied with the work and professionalism of this company. All I want is the vehicle repaired with "COMPLETE SATISFACTION".
All passenger windows are inoperative. Otherwise, the workmanship seems good. Note: all windows were operable when the Prius went into the shop.
Don was attentive and helpful every step of the way. Susie kept all the paperwork straight and ready to go!
Exceptional customer service!
Great job and excellent service from Mr. Donald krock.
Eric Vidal gave me great service.
Your Manager is a stand up guy... Thanks
I was extremely impressed with the quality and efficiency of the company with my most recent experience. Not only did I not feel like someone who was just another car waiting at a shop, I truly felt involved, informed and elated with the service.
Everything looks professionally done! Runs great!
Thanks for your patience and attention. My car looks beautiful. Thanks again
Donald Krock and the staff was amazing, I was given an update on the status of my car repairs constantly, never had to call and ask for it. They were all so friendly and so polite. We will highly recommend this Caliber location!!!
Above and beyond expectations
I am appreciative for the professional service I receive from Caliber...especially the concern, courtesy and expertise shown by Mr. Donald Krock. This is the 2nd time I needed service from your company and I will be a returning customer if the need arises again... plus I tell all my friends it's the place to go!
Good but long I like the customer service. Jessica and Robert H.one of the managers were friendly and helpful. Thanks for your help.
I'm very happy to have my car back before the estimated time. Plus it looks beautiful. I was also very thankful to get all the text updates. I felt informed all the time without having to be calling to check on it.
The communication every step of the way and even as things change or get delayed the a customer knows the better overall experience they should have.
You kept me informed during the whole
Process. Excellent service
My Jeep look extremely good as well as time frame for repairs were on point. Donald was very kind and answered all my questions. I was very satisfied with the job well done. Thank you, Ms. Guzman
I was very pleased with their service and how quickly my vehicle was repaired. I really appreciated Donald keeping me updated with the progress and that the estimate for when it would be completed was correct. Thank you!
Good people and everything was done in a timely manner
The receptionist was great, so too was the gentilman who did my estimate. The car hawever upon further inspection was returned very dirty inside and out and there were weird scuffs, scratches and something that looked like heat burns on various areas of the car and the grill doesn't seem to be completely sealed to the edges.
They did a great job with the end result. Everything came out just like brand new and runs smoother than before.
Vehicle Make : Volkswagen
I was updated frequently
I was kept up to date on my repairs and the job was excellent. Thank you.
Vehicle Make : Volkswagen
I loved going to Caliber Collision! I had a wonderful experience, and Donald and Suzie were especially helpful and so kind.
I was very pleased with the service and the timing everyone with excellence best experience ever ! The manager Robert made sure that I was being informed daily to the process of my vehicle. They even contacted my insurance and made sure that they extended my rental due to extra hidden damages on my vehicle. I would highly recommend this location due to their courtesy and professionalism
Loved the constant communication through texts.
Great customer service! I am very satisfied with the repair work done to my car. Will use this location in the future and recommend it to friends, family and coworkers.
Very efficient and updates made it easy to follow progress
Eric has been gracious through the whole process. His attitude and availability makes him an asset for Caliber Collision. Moreover, Suzie has been kind and reassuring and because of her; my experience will be unforgettable.
Excellent experience and very pleased. Would definitely recommend Caliber to friends and family
From my first phone call to CC on Blanco, I received attentive, courteous service. There were several ladies that I spoke with on the phone and then spoke to at the reception desk that put me at ease to choose CC for repairs to my miata. Service advisor Donald Krock was professional and I trusted that he would make sure my car was repaired to a high standard. I am extremely pleased with the quality of the repairs and will enthusiastically recommend the Caliber Collision on Blanco Rd.
I already addressed my concerns with Robert Barrera.
Donald Crock was very responsive..
The car was repaired beautifully. It looked like it had just come out of the dealers showcase.
The problem was dealing with the staff. The car took 8 weeks to repair. I kept being told it was either one or two weeks to go, over and over. I was told. Y Robert that the lady assigned to my car (Jessica) would contact me every other day about the status of the car. This only happened three times during the 8 week period, and then only after I complained. Both Robert And Jessica were extremely nice and courteous but didn't keep me informed as to the progress.
On two occasions I asked Jessica about how the repairs were going and was told to hold on while she went to find out. She never came back to the phone.
Car repair job....A+
Keeping me informed as to the progress of the repairs.... D-
Set up some sort of system to keep clients informed of the work progress, and follow through on it. The messed up system that they have now just makes the client furious. It only takes a few minutes to call or send a text message.
The people are fine, friendly and courteous. The system is lousy.
I appreciate how I was always informed. Mr Krock very friendly and happy to help in anyway. Made everything really easy for me. I am pleased.
Everyone did an awesome job with repairing the car to look like nothing ever happened. Also, I don't know if I could have received my car back as quickly as I did with any others than those who worked on it.
Thank you so so much for getting my cat fixed up and looking like new. Hopefully it never comes to it again, but if I ever need work done on my car I know where to go. Everything was painless and I'm really happy to have my car back. Thank you again and I'll be referring everyone I can to this Caliber! 5/5 from this happy customer :)
It's was a very good experience cuz of the constant feedback and updates. Donald and Susie were the voice and face of the company for me....and they were great
Was told would take 20 business days and it took over 3 months. Kept pushing due date every week. Still waiting on other car to be completed and again pushing the due date.
One item was not fixed, didn't realize it since I am really short and couldn't see it. I got home and my husband noticed the item that our insurance wrote as damaged wasn't done. I need this corrected .
My car was ready on the day it was promised. The repair team did an excellent job and the end result far exceeded my expectations. A special thanks to Donald Krock, my service advisor, for keeping me informed about my cars progress.
AJ and Jessica did a wonderful job with keeping me informed. They answered all of my questions in a timely manner with a warm and professional attitude.
Donald Krock was awesome. He provided the best service we could ever expect to receive to include keeping us well informed.
AJ went over and above the call of duty. I live in Houston and needed to be on road by Saturday. AJ and his crew did a super job of getting my car ready in record time PLUS AJ came in on Saturday, when the shop was closed so I could get my car. Awesome service. Thank you.
The paint work on the new hood was not acceptable on the window shield edge. I will be calling on Monday.
Not an accurate time table when repairs would be completed. Don't know why you felt the need to put scent in my new vehicle but someone left glade wax melts that melted all over my center console with a strong strawberry smell that I didn't like. It smelled like a new car when I left it
You did an excellent job on my car, and all of your staff were awesome.
Take my contact information out of your database please as I requested
We were never contacted and it was not repaired. We picked up the car. Caliber wanted a larger estimate from the insurance company and after that the car was claimed to be a loss.
I love the job they did to my car.
Thank you for the updates on the status & taking very good care of my older model car. Very informative & customer friendly repair shop. Thank you to Scott & those of you who worked on my car!!!
Very pleased with experience
I appreciated the text updates.
Willingness to ensure repairs are thorough before releasing to clients and communicating regularly on repair status.
I noticed after I took my vehicle home that my front bumper that was just replaced was scratched at the bottom of the lip, also I noticed where my rims had curb rash on them that was not previously there. I will be going back to the shop to be discussing this with the staff. This is unacceptable.
I appreciate the attention to detail, the friendliness, and overall professionalism. Would definitely refer a friend to you guys. Thanks!
I'm so pleased with the professional caring you took with my car. I also appreciate the personal care you displayed with keeping me informed about the progress of the repairs of it. I will always remember Caliber Collison as an honest and caring company. Thank you so much.
Thank you Robert (GM) Angie, and Donald for the great customer service. Blanco Rd. Caliber Collision has been my first choice and I have referred family and friends to that location for years.
Everyone was very friendly. Took the time to listen ( I had never been in a car accd before). Had some major issues with enterprise rent a car. Angie was very helpful took the time to listen & endured us that she would address the issues with enterprise. Overall I had a great experience with Caliber Collision. My nephew referred me to Caliber Collision. Thank you for making this a easy process for a painless experience
Amazing experience. Thank you!
Such great work! This is the second time my car has been worked on at this location. I was very happy both times and Donald kept me up to date and informed every step of the way. He addressed any specific issues I was worried about personally and explained it to me in detail.thank you very much!
The car looks great but there are some rubber covers missing
I appreciate everyone's hard work. I know things were a lot more hectic than expected with all the hail damage repair work.
Vehicle Make : Volkswagen
Had a great experience at caliber collision
Staff were very friendly and professional. Loved all of the frequent updates. Would recommend Caliber to anyone!
From beginning to end this was absolutely above my expectations. First class customer service. The entire staff was so genuine, honest and they went out of their way in any assistance I needed. I will tell all my friends and family about this superb facility!!!
Everyone was extremely friendly and eager to answer questions!! Service was
Excellent . Donald Krock our service advisor . He was the best !! Will be recommending Caliber to all of our friends.
Donald was excellent. The work was perfection. I was informed via text throughout the process. I will use Caliber Collision on Blanco Rd if need be and definitely recommend this locstion.
Vehicle Make : Mini Cooper
They were wonderful to work with above and beyond I will tell everyone this Thank you
Courteous, and willing to accommodate repair in their busy schedule due to family circumstances (a passing)...very much appreciated!
Had some miscommunication at first, but AJ took care of things!! AJ rocks!!
Donald was outstanding in the handlin of the repairs. Excellent service, communication, and professionalism. The car came back in amazing condition and he took personal time to go above and beyond what the insurance was willing to cover. Can't recommend more strongly for Caliber and Donald's work. The receptionist, Susan was also exceptional.
AJ was super. He made every effort to ensure I was informed throughout the process. Communication was outstanding and I am pleased with the work.
Job well done!
The people in the front office were polite and professional
They kept me informed through the whole process
And the specialists behind the scene demonstrated the type of professional dedication and pride in their work that is seldom found in today's environment.
Thank you very much!
Donald always kept me posted on the status and went above and beyond for me! Very happy with his service ! Definelty will refer my friends and family! Thank you! Donald deserves a high high score! Excellent service and customer service !
Donald was hands down the best service writer at any body shop i have been to. Phenomenal customer service.
truck has additional damage on the inside that was not there. I took pics and some of the outside was not repaired properly still has scratches. at first glace it looks good but when I got home a really and a chance to look I wasn't totally satisfied. I know Caliber will make this right, it's just I had great expectations and I feel a little let down. Mike was great keeping me posted I can't deny that and I'm grateful for everyone's efforts I just want the little things to be fixed. sincerely concerned customer. thank you
Excellent customer service.
Great job and wonderful people
My vehicle looked almost showroom new! I was delighted. The entire staff was friendly and attentive. Great shop!
Everyone was very courteous and kept me in the loop of what was going on with my vehicle. I am thrilled with the outcome. They even cleaned my vehicle which was an extra bonus for a busy mom like me. Thank you everyone!!
Great service and great experience.
Eric was friendly, the work was done promptly & I was kept informed the whole time.
Thankfully I had a pleasant experience from walking in to picking up my car. Everyone I interacted with, in person and over the phone, was pleasant.
On the day of projected pickup, it's important to know ASAP whether or not pickup date & time has changed.
I was totally satisfied with every part of my experience, from start to finish ! Front office folks were top notch . I WILL recommend . Thank you, Bert K
VERY FRIENDLY AND COURTEOUS, HAD TWO AUTO ACCIDENT AND CALIBER COLLISION FIX BOTH OF THEM SAME PLACE ..thanks
Donald was in complete control and delivered in most professional manner. Thank you for a great job done right. Great asset to your firm.
My car is driving shaky and it needs to be looked at again, because prior to the accrdent i just had my,entire front end redone and it was riding like new
Don was an excellent advisor. It was unfotunate that so many customers needed service at the same time, but the Blanco center adapted, and handled it well.
When picked up car looked beautiful and back to pre-damaged condition
Every time I go to Caliber Collision, the paintwork needs to be redone. It is tiresome and makes me worry about the rest of the work.
My car looks beautiful, I am very satisfied, if I ever have another problem with my car caliber collision on blanco is where I will have my car repaired.
With the hail storm I was told it might take a long time to repair my car. I explained my urgency in needing the repairs done by the end of May. They listened to me and promised to have it done. That actually finished it 4 days early and I can't thank them enough
Excellent service and the staff were very helpful. The quality of the work was excellent.
Great communication and service, kept me up to date on all progress.
Very happy with the speedy service. I would recommend to anyone I know who needs work done on their vehicle.
We were totally pleased with the whole process. Our service advisor, Donald Krock was extremely professional, friendly and always helpful while answering our questions. The text we received were awesome. Always received updates and knew exactly what was going on...step by step. Thank you for helping us through this tough time. The car looks like when we first purchased it.
Donald is a great help every time I take my vehicle in for repairs. He's very knowledgable in his work and informative about the whole process. I will continue to take my vehicle to caliber in the future should need be. Thank u all for a great experience and keep up the great service!
They did an amazing job on my car. Everytime I need them they always give me 100%. ;)
Again, awesome work done. Great customer service. Will always recommend!!! Thank you so much!!!
Excellent work excellent time to complete very professional staff
Great customer service. Excellent job on repairs, looks like new. Donald and Robert provided excellent service!!!!
My truck looks great! Service was professional, on time,and friendly. I will return to your location if needed in the future. Tell the techs "great job"!
I am a completely satisfied customers, thank you for fixing my car and for a job well done. Thank you, Mrs Jimenez.
I am very satisfied, everyone I was in contact with went above and beyond. It's hard to find great customer service these days but it exist at Caliber Collision on Blanco! ????
Donald was a great help and kept me updated
Donald was wonderful. He kept me up to date during the whole process. my husband, who is very picky about our cars, was also extremely pleased with the workmanship. Please pass on my kudos to Donald and everyone else that made a difficult situation easy. Thank you!
Everything was great!!! I'd rate everything a 10!
Very Happy with the work done. Done perfectly wouldn't hv know it was damaged.
Want to thank Mr.Donald Crock for all his help for giving us a positive out look on this horrible ordeal.We will gladly recommend your services to our friend
Advisor Mike was very helpful and kept me in the loop through the whole process. Front desk Suzie was also very helpful and pleasant also.
Excellent and cordial service was rendered . 10/10
Donald took excelant care of us!!!
Thanks for your help, everyone.
Donald did a great job communicating with daily progress reports. The workmanship was great too!
Great job from your company and Mr Donald krock.
Mike was awesome and the service I received was great. I was always kept up to date via text..
I appreciated the fact that I received constant updates. The work on my vehicle looks phenomenal and I am completely satisfied.
Vehicle Make : Mitsubishi
Everything was wonderful! Eric was very friendly and helpful.
Staff was awesome.
Everyone from the front desk to Donald who was in charge of my vehicle were attentive and kept me abreast of the entire process.
Don krock was my service provider and he did an excellent job. 10/10 thanks Don!
My request for completing repairs by a certain dye were honored.
Great customer service and help!
I don't need to be contacted. Took a couple weeks to receive parts and I had to follow up with Caliber to discover if they had arrived. Once they did arrive on a Thursday, I was told I would be called later in day if mechanic had space next day to repair. When I called Friday morning, receptionist told me I could not drop off vehicle without knowing my particular situation. I was never notified if I could bring it in, I had to call to find out. I was told the mechanic could fix that say. The wrong parts were ordered for my vehicle which was discovered after I coordinated finding someone to help me drop off the car. Then a second time to go back to retrieve the unrepaired car. Once new parts arrived, the bill was 100 more because of Caliber error. New parts cost more than the original ones. I've used Caliber before. Not bringing my other cars in for their repairs.
Erik was wonderful to work with. He provided timely updates and communicated well.
Eric was awesome! The car looks great! Thank you! I
Excellent customer service! They kept me informed and my car was ready faster than expected.
Paint drip and rough finish. I am extremely disappointed that this is how my car was finished. Metal in tire.
Robert is a superb manager whose customer service is 5 star *****! As a retired member of the United States Army I will recommend his shop to the military at large in San Antonio Texas. His leadership is reflected in the entire staff demonstrating friendliness, quality of work, and a genuine concern for the needs of the customer. These are the Americans that make the service member proud to stand our watch. Special mention is made for AJ and each of the girls I ad-min. Thank you Robert on behalf of the 12th / Cavalry and the Armed Forces of this great nation. Ronald S. Hoard United States Army ( Ret. )6
There have been repeatedly delays after being repeatedly told it would be ready on a particular day. The car was washed and I was notified it was ready to be picked up. When I arrived, the mechanics discovered 2 separate issues they did not fix. The degree of incompetence at Caliber Collision is staggering. I will never bring my car back here for anything and would discourage anyone else from doing so.
THANK you for your professional work and the excellent results.
Eric went all out to make sure the vehicle was in great shape
Great job and very helpful staff.
Very friendly stall. Me Barrera was very helpful throughout the whole process.
Eric was very prompt in keeping us informed about the progress on our car repair. He was very courteous!
The gentleman handling the repair process was excellent in keeping me abreast of what was happening with my vehicle. The other gentleman who kindly took my vehicle to me was extremely helpful and courteous. Overall it was a very positive experience
Thanks for the quick, detailed service!
Very good job
Finished a day early
Excellent customer service!
Good job and good service; would recommend to coworkers, friends, and family.
I was lied to and received the worse customers service.
Great communication & customer service
This is our fourth car to be repaired by Caliber in the past four years. And sixth time since 1997 starting in Fort Worth. Job is
Well done. Donald has helped me many times since I have been. In San Antonio. He is part of the reason I have gone back to Caliber.
Great customer service and just great people in general. Car looks new and was done at the exact time they said it would be done. Will return here for any body work needed.
Vehicle Make : Mitsubishi
All personnel involved were exceptional. ..from the moment I dropped off my car to the day I picked it up. .thank you
Great service and good ongoing communication throughout the repair process. Friendly and responsive.
Service was great and a lot faster than I expected. I didn't understand why the objects in my center console were moved for a bumper rapair but I had no real issues
Vehicle Make : Mitsubishi
My car looks great! It was ready ahead of schedule. I loved receiving texts regarding the progress of repair. Donald was always courteous and professional.
My niece and I put our cars in the repair shop the same day. She's still waiting for her car. I love the fact that you guy's informed me every step of the way. Not to mention finishing ahead of schedule. Great service! Thank you
Donald was amazing, his awesome customer service was above and beyond. Thank you I will come back if needed.
Vehicle Make : Volkswagen
Overall very satisfied-however the tire replaced was low on air. Because it is nitrogen based I had to find a location with nitrogen. I ended up taking it to the Volkswagon center.
The whole staff was awesome! My car literally came back looking better than ever! They went above & beyond! Highly recommended!
Loved the Text updates!! Very professional, and awesome customer service.
Everyone I dealt with was helpful and patient. It took a moment for the adjuster to get things in order and the Susan was extremely patient. Donald was excellent at explaining what was happening throughout the process and patient with me as well. I am extremely satisfied with the outcome of my Mazda and extremely satisfied with the professionalism at the Blanco location. Thanks you
Was well kept up to date on my vehicle status. ..thank you for yor awesome detication to serving your cutomers..
Great job, extremely friendly, puts customer first. Keep at it! May God bless your business!
I want to thank all associates but especially Mr.Donald for always keeping me updated...you all did a great job...Thanks again
Car came back better than new. Donald
K rock me informed daily and at the end reviewed the car with me. HE is great.
Donald was very nice and informative.
We r very satisfied.one thing we can say is; that we will recommend your job well done on our Honda Pilot.Robert Barrera was very helpfuled and handle our claim very professionally. Thank you very much.
Vehicle was left dirty on the inside.
Jessica was so friendly and professional. She kept me updated with status of the repair Everything looks great on the repair. Thank you for washing my car!!! I will be a loyal customer because of your great service.
Donald was very professional and kept me updated every step if the way.
I would like to thank Donald and the staff at Caliber Collision for their excellent service and a job well done on repairing my vehicle. You all went above and beyond to ensure that all my individual needs were met and greeted me with a smile and outstanding customer service. Thank you!
I was so happy that my car was fixed and it looks great and the people were amazing and did amazing job!
Great job keep up with the ???? good work
No follow up or customer communication. I found myself working this totally.
Amazing service. Above and beyond what I anticipated. My car was returned prior to projected date, and caliber kept in constant contact at what stage car repairs were in the process. I'd also like to add that when I picked up my car, the friend who brought me car wouldn't start. The technician came out, got it started, and let her know his assessment of what was wrong. While I hope not to be a repeat customer (no collision repairs), I will totally recommend friends to the shop. Also, please pass this along to USAA, you were referred by them, and they should continue to use your service for claims. Amanda Burris.
Everyone was professional with there work kept me informed about my vehicle every step of the way, I'm well pleased with the work they've done... Now I'm back to the ryhm of my life! Thank you to the professionals at caliber.
Robert, store manager, was exceptionally focused on customer satisfaction & went above to take care of our family with delivering a car. Thank you!
The staff informed every step of the way with the progress of my vehicle, which I very much appreciated. The front staff was also very sweet and I enjoyed working with them. However, I found that the repair department was sloppy in several areas, first they did not put back the fuses that they removed so the radio and air bags didn't come on after I picked up the car. I had to come back 10
Minutes after driving home. And they did not put my locking lug nuts to unlock the tire back where they found it. They rectified the problems, but it's was quite annoying having to have those problems at all.
The staff, especially, Donald Krock, are very professional and made an unpleasant situation easier. The work was completed as originally projected and was well done. I really appreciated being kept informed via text throughout the process. As an aside, the waiting area has been very nicely redone and pleasant to sit in.
Superb quality service and exceptional customer service. Kudos to ALL!! Thank You!!
Donald provides top notch care. I would highly recommend him and the team on Blanco. I'm incredibly grateful for their kind and thoughtful service.
Keep Donald Krock -- he is a pleasure to work with.
Service friendly, car looked good, estimate went over by 50%, work on better estimates process
I had great Customer Service from Calliber Collision on Blanco in San Antonio! Donald and the front desk service was outstanding and really worked with me and my schedule as well as taking the time to explain things to me! I would definitely go back and recommend Caliber to friends and family!
The car looked brand new. The customer service was outstanding. Jessica is the best!